Implementing a Business Process Management System Using ADEPT: A Real-World Case Study

This article describes how the agent-based design of ADEPT (advanced decision environment for processed tasks) and implementation philosophy was used to prototype a business process management system for a real-world application. The application illustrated is based on the British Telecom (BT) business process of providing a quote to a customer for installing a network to deliver a specified type of telecommunication service. Particular emphasis is placed upon the techniques developed for specifying services, allowing heterogeneous information models to interoperate, allowing rich and flexible interagent negotiation to occur, and on the issues related to interfacing agent-based systems and humans. This article builds upon the companion article (Applied Artificial Intelligence Vol.14, no 2, pgs. 145-189) that provides details of the rationale and design of the ADEPT technology deployed in this application

MAGDA: A Mobile Agent based Grid Architecture

Mobile agents mean both a technology and a programming paradigm. They allow for a flexible approach which can alleviate a number of issues present in distributed and Grid-based systems, by means of features such as migration, cloning, messaging and other provided mechanisms. In this paper we describe an architecture (MAGDA – Mobile Agent based Grid Architecture) we have designed and we are currently developing to support programming and execution of mobile agent based application upon Grid systems

Programming agent-based demographic models with cross-state and message-exchange dependencies: A study with speculative PDES and automatic load-sharing

Agent-based modeling and simulation is a versatile and promising methodology to capture complex interactions among entities and their surrounding environment. A great advantage is its ability to model phenomena at a macro scale by exploiting simpler descriptions at a micro level. It has been proven effective in many fields, and it is rapidly becoming a de-facto standard in the study of population dynamics. In this article we study programmability and performance aspects of the last-generation ROOT-Sim speculative PDES environment for multi/many-core shared-memory architectures. ROOT-Sim transparently offers a programming model where interactions can be based on both explicit message passing and in-place state accesses. We introduce programming guidelines for systematic exploitation of these facilities in agent-based simulations, and we study the effects on performance of an innovative load-sharing policy targeting these types of dependencies. An experimental assessment with synthetic and real-world applications is provided, to assess the validity of our proposal

Using agent based simulation to empirically examine complexity in carbon footprint business process

Through the critical analysis of the extant literature, it is observed that Simulation is widely used as a research method in Natural Sciences, Engineering and Social Sciences, in addition to argumentation and formalisation as the third way of carrying out research. Simulation is not so widely used in Business and Management research as it ought to have been, though this is changing for the better with the technological advances in computers and their computational power. These technological advances enhance the capability of theoretical research models, in defining a problem and their use in empirically examining a solution to the problem in simulated reality, like never before. Management journal searches for “Simulation and Complexity Theory” returned nil or zero returns, which explain that this combination is not popular in management research, though they are used individually more often. The major objective of this paper is to analyse some of the conceptual (or theoretical) and methodological (or empirical) contributions that Agent Based Simulation and Complexity Theory can make to the business and management community in their business process related research In view of this, some basic ideas are discussed of using Agent Based Simulation as a method in Business and Management Studies research and how an Agent Based Model can be applied to a business process as complex as Carbon Footprint. It is in this context that the use of Complexity as the base theory to empirically examine a business process is discussed. Throughout this article, our research on complex adaptive systems (e.g., Accounting Information System) in continuously changing organisations managing complex business processes (e.g., Carbon Footprint business process) is considered as the basis for illustrating some of the concepts. Through this article, avenues for further management research using these tools and methodology are suggested

Developing an agent-based simulation model of software evolution

Context In attempt to simulate the factors that affect the software evolution behaviour and possibly predict it, several simulation models have been developed recently. The current system dynamic (SD) simulation model of software evolution process was built based on actor-network theory (ANT) of software evolution by using system dynamic environment, which is not a suitable environment to reflect the complexity of ANT theory. In addition the SD model has not been investigated for its ability to represent the real-world process of software evolution. Objectives This paper aims to re-implements the current SD model to an agent-based simulation environment ‘Repast’ and checks the behaviour of the new model compared to the existing SD model. It also aims to investigate the ability of the new Repast model to represent the real-world process of software evolution. Methods a new agent-based simulation model is developed based on the current SD model's specifications and then tests similar to the previous model tests are conducted in order to perform a comparative evaluation between of these two results. In addition an investigation is carried out through an interview with an expert in software development area to investigate the model's ability to represent real-world process of software evolution. Results The Repast model shows more stable behaviour compared with the SD model. Results also found that the evolution health of the software can be calibrated quantitatively and that the new Repast model does have the ability to represent real-world processes of software evolution. Conclusion It is concluded that by applying a more suitable simulation environment (agent-based) to represent ANT theory of software evolution, that this new simulation model will show more stable bahaviour compared with the previous SD model; And it will also shows the ability to represent (at least quantatively) the real-world aspect of software evolution.Peer reviewedFinal Accepted Versio

Designing community care systems with AUML

This paper describes an approach to developing an appropriate agent environment appropriate for use in community care applications. Key to its success is that software designers collaborate with environment builders to provide the levels of cooperation and support required within an integrated agent–oriented community system. Agent-oriented Unified Modeling Language (AUML) is a practical approach to the analysis, design, implementation and management of such an agent-based system, whilst providing the power and expressiveness necessary to support the specification, design and organization of a health care service. The background of an agent-based community care application to support the elderly is described. Our approach to building agent–oriented software development solutions emphasizes the importance of AUML as a fundamental initial step in producing more general agent–based architectures. This approach aims to present an effective methodology for an agent software development process using a service oriented approach, by addressing the agent decomposition, abstraction, and organization characteristics, whilst reducing its complexity by exploiting AUML’s productivity potential. </p

A trustworthy mobile agent infrastructure for network management

Despite several advantages inherent in mobile-agent-based approaches to network management as compared to traditional SNMP-based approaches, industry is reluctant to adopt the mobile agent paradigm as a replacement for the existing manager-agent model; the management community requires an evolutionary, rather than a revolutionary, use of mobile agents. Furthermore, security for distributed management is a major concern; agent-based management systems inherit the security risks of mobile agents. We have developed a Java-based mobile agent infrastructure for network management that enables the safe integration of mobile agents with the SNMP protocol. The security of the system has been evaluated under agent to agent-platform and agent to agent attacks and has proved trustworthy in the performance of network management tasks

Development of a Safety Management System

The Safety Management System (SMS) is one of six management systems mandated by Section 1 034 of the 1991 lntermodal Surface Transportation Efficiency Act (ISTEA). The overall goal of a SMS is to reduce the number and severity of traffic crashes. lt is to be comprehensive in that it incorporates all public roads and all contributing factors associated with the driver, the vehicle, and the roadway. The objective of this study was to develop a procedure to implement a SMS for Kentucky. A recommended process is described. Agencies and organizations were identified which have a role or interest in traffic safety. Contacts were made with these agencies and organizations, and their activities in the area of traffic safety were described. The purpose of these contacts was to establish a safety inventory for the state. The composition of a Safety Management Steering Committee was recommended along with subcommittees in the general areas of roadway, human, and vehicle factors, as well as information services and evaluation. Data needs to be used in the implementation of the SMS were identified. An evaluation process was described. A schedule for the implementation of the SMS was recommended

Supporting decision making process with "Ideal" software agents: what do business executives want?

According to Simon’s (1977) decision making theory, intelligence is the first and most important phase in the decision making process. With the escalation of information resources available to business executives, it is becoming imperative to explore the potential and challenges of using agent-based systems to support the intelligence phase of decision-making. This research examines UK executives’ perceptions of using agent-based support systems and the criteria for design and development of their “ideal” intelligent software agents. The study adopted an inductive approach using focus groups to generate a preliminary set of design criteria of “ideal” agents. It then followed a deductive approach using semi-structured interviews to validate and enhance the criteria. This qualitative research has generated unique insights into executives’ perceptions of the design and use of agent-based support systems. The systematic content analysis of qualitative data led to the proposal and validation of design criteria at three levels. The findings revealed the most desirable criteria for agent based support systems from the end users’ point view. The design criteria can be used not only to guide intelligent agent system design but also system evaluation

An agent-based cognitive approach for healthcare process management

Proceedings of the IEEE International Conference on Cognitive Informatics, 2009, p. 441-447Healthcare organizations are facing the challenge of delivering high-quality services through effective process management. There have been frequent changes of clinical processes and increased interactions between different functional units. To facilitate the dynamic and interactive processes in healthcare organizations, an agent-based cognitive approach is presented in this study. The emphasis is placed on dynamic clinical and administrative process management, and knowledge building as the foundation for process management. The treatment of primary open angle glaucoma is used as an example to demonstrate the effectiveness of approach for healthcare process management. © 2009 IEEE.published_or_final_versio