Strategy in a Digital World

Organizations are increasingly adopting digital strategies and investing heavily in digital technologies and initiatives. However, to date, there does not appear to be a clear understanding of digital strategies and their purpose, which forms the motivation for this research. This research-in-progress study aims to address this research gap by exploring 1) the various conceptions of digital strategy, and 2) the way in which digital strategies differ from conventional strategies. We interviewed three senior executives and employed thematic analysis to analyse the interview data, which resulted in the construction of ten themes that were grouped under three theoretical constructs. We then explored the applicability of the six dimensions of strategy proposed by Hax (1990) in the digital context and proposed two additional dimensions. The contribution of this study is to provide a deeper understanding of digital strategy to support further academic research and provide guidance to practitioners

Guidance for selecting materials for digitisation

28-30 September 199

The Effects of Media Differences and Expertise on Deception Detection Accuracy

Deception is a common part of everyday communication. Most of the research on deception has focused on face-to-face communication, but today most communication is mediated, taking the form of email, texting, and videoconferencing. We have a limited understanding of the relationship between media and deception detection. Computer-mediated communication is also a staple of many business practices, as is the case for modern human resource management (HRM). Deception in HRM can have long-lasting effects in organizations, if recruiting leads to hiring the wrong people. However, people are not very good at detecting deception, regardless of the media used. Further, individual differences, such as expertise, do not seem to matter in detection efforts. Despite their experience and training, experts are no better than novices at detecting deception. So, what is the role played by media in deception detection success, and does that success vary by experience? Comparing HR experts to students on a deception detection task, we found that experts performed no better than novices. Further, all participants were more successful at detection when viewing audiovisual interview segments than when listening to audio only segments

Digital Government Strategy Derivation: A Matter of Design

The fast pace of technological development coupled with intensified competition and changing customers’ expectations are heavily affecting traditional industries such as banks. Once a stable industry, banks find themselves in need of developing agile operations that quickly detect and respond to volatile markets and changing customer needs and expectations. In this paper, we present an explorative case study on how a large European bank (EuroBank) creates this customer agility. The findings show that customer agility requires the formation of dynamic capabilities that combine ICT capabilities and organizational routines in harmonious and active ways. Based on the dynamic capabilities approach and the case data analysis, we develop a Customer Agility Capabilities (CAC) framework. It depicts the dynamic capabilities, with their alignment, that are necessary for achieving customer agility and the associated operational agility

VUCA and the future of the global mobile telco industry

The disruption global digitally based firms are imposing on the positions of established multinational telcos is not just in degree, but also in kind. As such, the telcos are entering a period of VUCA. Although digitally based competitors could suffer from liabilities of ‘outsidership’, employing the telco Telenor as a case, we argue that the physical presence of telcos in local markets will be insufficient to avoid a future as utilities or dumb-pipes. One significant issue as they confront VUCA is therefore whether telcos are able to develop and apply dynamic capabilities

VUCA and the future of the global mobile telco industry

The disruption global digitally based firms are imposing on the positions of established multinational telcos is not just in degree, but also in kind. As such, the telcos are entering a period of VUCA. Although digitally based competitors could suffer from liabilities of ‘outsidership’, employing the telco Telenor as a case, we argue that the physical presence of telcos in local markets will be insufficient to avoid a future as utilities or dumb-pipes. One significant issue as they confront VUCA is therefore whether telcos are able to develop and apply dynamic capabilities

El comercio electrónico como herramienta para impulsar el desarrollo de las empresas agroindustriales cubanas

E-commerce represents a driving force for the economic development of enterprises and businesses. E-commerce is widely used in developed countries, however, it is considered an alternative commercialization channel in developing countries. The development of electronic commerce in Cuba is incipient, mainly in institutions of the agribusiness sector that base their businesses on traditional models. This situation affects the commercial and economic development of these organizations and difficult the supply of food to the Cuban agricultural market. In this research, a strategy was developed to implement e-commerce in a medium-sized enterprise in the Cuban agro-industrial sector. Historical-logical method, in-depth interview, surveys, participant observation, theoretical triangulation and modeling were used as scientific methods. The strategy is aimed to improving the commercial management of the company and promoting its commercial and economic development. This paper contributes to increase the efficiency of Cuban agribusiness companies and the food market in this country through the use of e-commerce.El comercio electrónico representa un elemento impulsor del desarrollo económico de empresas y negocios. El comercio electrónico posee una amplia utilización en países desarrollados, sin embargo, es considerado un canal de comercialización alternativo en países en vías de desarrollo. El desarrollo del comercio electrónico en Cuba es incipiente, principalmente en instituciones del sector agroindustrial que basan sus negocios en modelos tradicionales. Esta situación afecta el desarrollo comercial y económico de estas organizaciones y dificulta el abastecimiento de alimentos al mercado agropecuario cubano. En esta investigación se elaboró una estrategia para implementar el comercio electrónico en una mediana empresa del sector agroindustrial cubano. Se utilizaron como métodos científicos el histórico-lógico, la entrevista a profundidad, la encuesta, la observación participante, la triangulación teórica y la modelación. La estrategia está orientada a mejorar la gestión comercial de la entidad y a impulsar su desarrollo comercial y económico. Esta investigación contribuye a elevar la eficiencia de las empresas agroindustriales cubanas y del mercado de alimentos en el país mediante el empleo del comercio electrónico

El comercio electrónico como herramienta para impulsar el desarrollo de las empresas agroindustriales cubanas

E-commerce represents a driving force for the economic development of enterprises and businesses. E-commerce is widely used in developed countries, however, it is considered an alternative commercialization channel in developing countries. The development of electronic commerce in Cuba is incipient, mainly in institutions of the agribusiness sector that base their businesses on traditional models. This situation affects the commercial and economic development of these organizations and difficult the supply of food to the Cuban agricultural market. In this research, a strategy was developed to implement e-commerce in a medium-sized enterprise in the Cuban agro-industrial sector. Historical-logical method, in-depth interview, surveys, participant observation, theoretical triangulation and modeling were used as scientific methods. The strategy is aimed to improving the commercial management of the company and promoting its commercial and economic development. This paper contributes to increase the efficiency of Cuban agribusiness companies and the food market in this country through the use of e-commerce.El comercio electrónico representa un elemento impulsor del desarrollo económico de empresas y negocios. El comercio electrónico posee una amplia utilización en países desarrollados, sin embargo, es considerado un canal de comercialización alternativo en países en vías de desarrollo. El desarrollo del comercio electrónico en Cuba es incipiente, principalmente en instituciones del sector agroindustrial que basan sus negocios en modelos tradicionales. Esta situación afecta el desarrollo comercial y económico de estas organizaciones y dificulta el abastecimiento de alimentos al mercado agropecuario cubano. En esta investigación se elaboró una estrategia para implementar el comercio electrónico en una mediana empresa del sector agroindustrial cubano. Se utilizaron como métodos científicos el histórico-lógico, la entrevista a profundidad, la encuesta, la observación participante, la triangulación teórica y la modelación. La estrategia está orientada a mejorar la gestión comercial de la entidad y a impulsar su desarrollo comercial y económico. Esta investigación contribuye a elevar la eficiencia de las empresas agroindustriales cubanas y del mercado de alimentos en el país mediante el empleo del comercio electrónico

Orchestrating the digital transformation process through a ‘strategy-as-practice’ lens: A revelatory case study

Implementing a digital transformation (DT) strategy constitutes an important challenge for most firms. Small and medium-sized enterprises (SMEs) in particular must be helped in enacting and managing their DT process. To do so, we aim to answer two research questions: What are the dimensions that define a DT strategy in a SME context? And how do these dimensions contribute to the enactment of a DT process in this context? Using an information systems (IS) strategy-as-practice theoretical lens, combined with an information technology (IT) asset orchestration perspective, we opt for an interpretive case study of an industrial service SME whose characteristics are conducive to a renewed vision of IS strategy in a DT context. From this study emerges a process model that allows us to describe and better understand, in a concrete manner, how a DT occurs and how it is managed through a coherent DT strategy