Knowledge management frameworks in software engineering:a mapping study

Abstract. Knowledge is an important resource that enables organizations to survive in an ever-changing environment. The basic conceptual structure that describes the processes of internal knowledge transfer and transformation is a knowledge management framework, which serves as a foundation for an effective knowledge management strategy. Software engineering processes have some inherent knowledge management in them, but the process alone does not adequately address knowledge management. The main research question was what kind of research has been done on knowledge management frameworks in software engineering. Three assisting research questions were formed to answer the main research question: What types of papers are being published? What are the keywords covered by the knowledge management framework publications? What types of scientific contributions have the publications made? This thesis used mapping study to get an overview into the research efforts made regarding knowledge management frameworks in software engineering. The study used 76 papers from the database of Institute of Electrical and Electronics Engineers (IEEE), which were examined and assigned to multiple categorization schemes, which included research type, keyword coverage, research context, contribution facet and the knowledge management framework type. These resulting categorisations were used to determine the answers to research questions and give insight into the efforts made on knowledge managements frameworks. The results suggest that the efforts on knowledge management frameworks have been consistent over the last 20 years with a peak that corresponds to the popularity trend of research on knowledge management. The publications have been emphasizing few key areas in each categorization scheme. The areas that lack publications are identified, which indicate a research gap

Adoption of Agent-mediated Knowledge Management to Increase Social Presence in Digital Community

As we move towards knowledge-based economy, Malaysia has put forward the digital community initiative by implementing massive open online courses (MOOC). Despite the hype, this massive interconnected community depends heavily on the interaction and willingness of the members, especially the knowledge experts, to actively contribute knowledge, respond to communication requests and be committed in the digital environment.Lack of response would lead to disconnectedness of members within the community, which would lead to the failure of the whole initiative. Social presence is important to avoid this from happening, and the adoption of intelligent software agents could help in increasing this.This paper looks into how intelligent agents could be adopted within the environment of digital community, in particularly MOOC, and proposes a conceptual idea on this. More research is expected from this paper to further deploy the agents in a simulated environment of the MOOC