Service Process Improvement Based on Exceptional Pattern Analysis

Abstract. The continual improvement of service process is one of the most important factors for improving service process management level. But it is very difficult to identify the real causes of service fault executing service process improvement. Aiming at the problem, this paper proposed a service fault recognition & improvement method based on association rules mining. The method provides a new approach for enterprises to improve effectively service process fault. Service Fault Analysis Based on Association Rules In the present complicated and fierce competitive circumstance, it is increasingly important to improve the management of service process so as to improve enterprise's service effectively and quickly satisfy the customers' needs. Therefore, many scholars, domestic or foreign, have done lots of research in this area and attained abundant achievements. For instance, many companies and scholars have studied the improvement of service process in terms of 6σ management Considering this demand, this paper proposes the method of service fault recognition and improvement which utilizes the historical records of service process, analyzes exceptional past events, discovers and fixes the imperfect links, and elevates the management level of service process

Assessing individual support needs to enhance personal outcomes

Education and human service organizations providing services to people with intellectual and closely related developmental disabilities are increasingly being impacted by the supports paradigm, the quality of life concept, and the evaluation of personal outcomes. In this article the authors discuss the relationship among these three areas, including examples that illustrate how assessed support needs data can be aligned with quality-of-life-related core domains so as to establish individualized support systems that enhance personal outcomes. The article concludes with a discussion of the implications for educators and habilitation professionals of integrating the supports paradigm, the quality of life concept, and the evaluation of personal outcomes

DroughtScape- Winter 2010

USDM Forum Highlights Drought Likely to Ease Research Shows Birds Vulnerable to Drought Drought Recedes in 2009 CA, TX Suffer Impacts from Ongoing Drought NDMC Wishes Ryu Well Conferees Pick SPI for Global Drought Inde

DroughtScape- Winter 2010

USDM Forum Highlights Drought Likely to Ease Research Shows Birds Vulnerable to Drought Drought Recedes in 2009 CA, TX Suffer Impacts from Ongoing Drought NDMC Wishes Ryu Well Conferees Pick SPI for Global Drought Inde

On multi-objective optimization of planetary exploration rovers applied to ExoMars-type rovers

ExoMars is the first robotic mission of the Aurora program of the European Space Agency (EAS). Surface mobility (as provided by ExoMarks rover) is one of the enabling technologies necessary for future exploration missions. This work uses previouly developed mathematical models to represent an ExoMars rover operation in soft/rocky terrain. The models are used in an optimization loop to evaluate multiple objective functions affected by the change in geometrical design parameters. Several objective funktions can be used in our optimization environment powered by MOPS (Multi-Objective Parameter Synthesis). Two environments are used to simulate the rover in stability sensitive conditions and power and sinkage sensitive conditions. Finally, an ExoMars-like configuration is proposed and consistent improvemnt directions are pointed out

On the use of Fixed Trip Matrices for the Evaluation of Urban Highway Schemes

This paper begins with a summary of the theoretical background to the question of fixed or variable trip matrices and briefly reviews current UK advice and practice. The main bulk of the paper is a review of published evidence as to whether network improvements do or do not affect trip matrices. The conclusion is that there is strong evidence of local land use changes, particularly adjacent to major new intersections or access points. However, it is clear that any new development is dependent on the existence of a capacity for relocation or growth in the local economy and a not unfavourable stance by the local planning authority. In the absence of new land development, however, there is little published evidence of changes in trip matrices following network improvements. The conclusion drawn from this evidence, from public interest in the question of generated traffic, and from the lack of reliable forecasting models, is that sensitivity analyses should be carried out to determine the possible effects of changes in the trip matrix before any decision is taken to ignore them

Low latency via redundancy

Low latency is critical for interactive networked applications. But while we know how to scale systems to increase capacity, reducing latency --- especially the tail of the latency distribution --- can be much more difficult. In this paper, we argue that the use of redundancy is an effective way to convert extra capacity into reduced latency. By initiating redundant operations across diverse resources and using the first result which completes, redundancy improves a system's latency even under exceptional conditions. We study the tradeoff with added system utilization, characterizing the situations in which replicating all tasks reduces mean latency. We then demonstrate empirically that replicating all operations can result in significant mean and tail latency reduction in real-world systems including DNS queries, database servers, and packet forwarding within networks

The Costs of Drought: the Exceptional 2007-2008 Case of Barcelona

The drought affecting Catalonia between 2007 and 2008 was the most severe of the last century and serves as a case study for the assessment of the economic costs of such an event. The main focus is the drought affecting the so-called Ter-Llobregat system which serves the Metropolitan area of Barcelona, where most of the population is concentrated (approximately 5.5 million people). The 2007-2008 drought is a good illustrative case study due to its extreme severity and the availability of economic information both on the impacts (damages) and the measures taken. Moreover, important communication campaigns were put into place and led to significant reduction of the demand and the set up of mechanisms for public participation for future water management. Direct costs of the affected sectors, indirect costs of the Catalan economy and non-market welfare losses due to the worsening of the environmental quality and restrictions on water supply to households due to scarcity conditions are reported here. The total losses are estimated at 1,661,000,000 Euros (for a one year period), almost 1% of Catalonian´s GDP. The results of this study point out the need for further research on the estimation of the costs of drought (especially at European level) that needs to be embedded into the assessment of the costs of adaptation to climate change.drought, direct costs, indirect costs, non-market welfare losses, Barcelona