Sentiment Classification of Online Customer Reviews and Blogs Using Sentence-level Lexical Based Semantic Orientation Method

ABSTRACT Sentiment analysis is the process of extracting knowledge from the peoples‟ opinions, appraisals and emotions toward entities, events and their attributes. These opinions greatly impact on customers to ease their choices regarding online shopping, choosing events, products and entities. With the rapid growth of online resources, a vast amount of new data in the form of customer reviews and opinions are being generated progressively. Hence, sentiment analysis methods are desirable for developing efficient and effective analyses and classification of customer reviews, blogs and comments. The main inspiration for this thesis is to develop high performance domain independent sentiment classification method. This study focuses on sentiment analysis at the sentence level using lexical based method for different type data such as reviews and blogs. The proposed method is based on general lexicons i.e. WordNet, SentiWordNet and user defined lexical dictionaries for sentiment orientation. The relations and glosses of these dictionaries provide solution to the domain portability problem. The experiments are performed on various data sets such as customer reviews and blogs comments. The results show that the proposed method with sentence contextual information is effective for sentiment classification. The proposed method performs better than word and text level corpus based machine learning methods for semantic orientation. The results highlight that the proposed method achieves an average accuracy of 86% at sentence-level and 97% at feedback level for customer reviews. Similarly, it achieves an average accuracy of 83% at sentence level and 86% at feedback level for blog comment

A literature survey of methods for analysis of subjective language

Subjective language is used to express attitudes and opinions towards things, ideas and people. While content and topic centred natural language processing is now part of everyday life, analysis of subjective aspects of natural language have until recently been largely neglected by the research community. The explosive growth of personal blogs, consumer opinion sites and social network applications in the last years, have however created increased interest in subjective language analysis. This paper provides an overview of recent research conducted in the area

Sentiment Analysis Of Web Forums: Comparison Between SentiWordNet And SentiStrength

Internet has become a major tool for communication, training, fundraising, media operations, and recruitment, and these processes often use web forums. This paper intended to find suitable technique for analysing selected web forums that included radical content by presenting a comparison between SentiWordNet and SentiStrength. SentiWordNet is a lexical resource for supporting opinion mining by assigning a positivity score and a negativity score to each WordNet. SentiStrength is a technique that was developed from comments on MySpace. It uses human-designed lexical and emotional terms with a set of amplification, diminishing and negation rules. The results have been presented and discussed

Affect Analysis of Radical Contents on Web Forums Using SentiWordNet

The internet has become a major tool for communication, training, fundraising, media operations, and recruitment, and these processes often use web forums. This paper presents a model that was built using SentiWordNet, WordNet and NLTK to analyze selected web forums that included radical content. SentiWordNet is a lexical resource for supporting opinion mining by assigning a positivity score and a negativity score to each WordNet. The approaches of the model measure and identify sentiment polarity and affect the intensity of that which appears in the web forum. The results show that SentiWordNet can be used for analyzing sentences that appear in web forums

Sentiment Analysis: State of the Art

We present the state of art in sentiment analysis which covers the purpose of sentiment analysis, levels of sentiment analysis and processes that could be used to measure polarity and classify labels. Moreover, brief details about some resources of sentiment analysis are included

Investigating and extending the methods in automated opinion analysis through improvements in phrase based analysis

Opinion analysis is an area of research which deals with the computational treatment of opinion statement and subjectivity in textual data. Opinion analysis has emerged over the past couple of decades as an active area of research, as it provides solutions to the issues raised by information overload. The problem of information overload has emerged with the advancements in communication technologies which gave rise to an exponential growth in user generated subjective data available online. Opinion analysis has a rich set of applications which are used to enable opportunities for organisations such as tracking user opinions about products, social issues in communities through to engagement in political participation etc.The opinion analysis area shows hyperactivity in recent years and research at different levels of granularity has, and is being undertaken. However it is observed that there are limitations in the state-of-the-art, especially as dealing with the level of granularities on their own does not solve current research issues. Therefore a novel sentence level opinion analysis approach utilising clause and phrase level analysis is proposed. This approach uses linguistic and syntactic analysis of sentences to understand the interdependence of words within sentences, and further uses rule based analysis for phrase level analysis to calculate the opinion at each hierarchical structure of a sentence. The proposed opinion analysis approach requires lexical and contextual resources for implementation. In the context of this Thesis the approach is further presented as part of an extended unifying framework for opinion analysis resulting in the design and construction of a novel corpus. The above contributions to the field (approach, framework and corpus) are evaluated within the Thesis and are found to make improvements on existing limitations in the field, particularly with regards to opinion analysis automation. Further work is required in integrating a mechanism for greater word sense disambiguation and in lexical resource development

Opinion mining: Reviewed from word to document level

International audienceOpinion mining is one of the most challenging tasks of the field of information retrieval. Research community has been publishing a number of articles on this topic but a significant increase in interest has been observed during the past decade especially after the launch of several online social networks. In this paper, we provide a very detailed overview of the related work of opinion mining. Following features of our review make it stand unique among the works of similar kind: (1) it presents a very different perspective of the opinion mining field by discussing the work on different granularity levels (like word, sentences, and document levels) which is very unique and much required, (2) discussion of the related work in terms of challenges of the field of opinion mining, (3) document level discussion of the related work gives an overview of opinion mining task in blogosphere, one of most popular online social network, and (4) highlights the importance of online social networks for opinion mining task and other related sub-tasks