Rude waiter but mouthwatering pastries! An exploratory study into Dutch aspect-based sentiment analysis

The fine-grained task of automatically detecting all sentiment expressions within a given document and the aspects to which they refer is known as aspect-based sentiment analysis. In this paper we present the first full aspect-based sentiment analysis pipeline for Dutch and apply it to customer reviews. To this purpose, we collected reviews from two different domains, i.e. restaurant and smartphone reviews. Both corpora have been manually annotated using newly developed guidelines that comply to standard practices in the field. For our experimental pipeline we perceive aspect-based sentiment analysis as a task consisting of three main subtasks which have to be tackled incrementally: aspect term extraction, aspect category classification and polarity classification. First experiments on our Dutch restaurant corpus reveal that this is indeed a feasible approach that yields promising results

A cloud-based tool for sentiment analysis in reviews about restaurants on TripAdvisor

The tourism industry has been promoting its products and services based on the reviews that people often write on travel websites like TripAdvisor.com, Booking.com and other platforms like these. These reviews have a profound effect on the decision making process when evaluating which places to visit, such as which restaurants to book, etc. In this contribution is presented a cloud based software tool for the massive analysis of this social media data (TripAdvisor.com). The main characteristics of the tool developed are: i) the ability to aggregate data obtained from social media; ii) the possibility of carrying out combined analyses of both people and comments; iii) the ability to detect the sense (positive, negative or neutral) in which the comments rotate, quantifying the degree to which they are positive or negative, as well as predicting behaviour patterns from this information; and iv) the ease of doing everything in the same application (data downloading, pre-processing, analysis and visualisation). As a test and validation case, more than 33.500 revisions written in English on restaurants in the Province of Granada (Spain) were analyse

Sentiment analysis of health care tweets: review of the methods used.

BACKGROUND: Twitter is a microblogging service where users can send and read short 140-character messages called "tweets." There are several unstructured, free-text tweets relating to health care being shared on Twitter, which is becoming a popular area for health care research. Sentiment is a metric commonly used to investigate the positive or negative opinion within these messages. Exploring the methods used for sentiment analysis in Twitter health care research may allow us to better understand the options available for future research in this growing field. OBJECTIVE: The first objective of this study was to understand which tools would be available for sentiment analysis of Twitter health care research, by reviewing existing studies in this area and the methods they used. The second objective was to determine which method would work best in the health care settings, by analyzing how the methods were used to answer specific health care questions, their production, and how their accuracy was analyzed. METHODS: A review of the literature was conducted pertaining to Twitter and health care research, which used a quantitative method of sentiment analysis for the free-text messages (tweets). The study compared the types of tools used in each case and examined methods for tool production, tool training, and analysis of accuracy. RESULTS: A total of 12 papers studying the quantitative measurement of sentiment in the health care setting were found. More than half of these studies produced tools specifically for their research, 4 used open source tools available freely, and 2 used commercially available software. Moreover, 4 out of the 12 tools were trained using a smaller sample of the study's final data. The sentiment method was trained against, on an average, 0.45% (2816/627,024) of the total sample data. One of the 12 papers commented on the analysis of accuracy of the tool used. CONCLUSIONS: Multiple methods are used for sentiment analysis of tweets in the health care setting. These range from self-produced basic categorizations to more complex and expensive commercial software. The open source and commercial methods are developed on product reviews and generic social media messages. None of these methods have been extensively tested against a corpus of health care messages to check their accuracy. This study suggests that there is a need for an accurate and tested tool for sentiment analysis of tweets trained using a health care setting-specific corpus of manually annotated tweets first

Opinion mining and sentiment analysis in marketing communications: a science mapping analysis in Web of Science (1998–2018)

Opinion mining and sentiment analysis has become ubiquitous in our society, with applications in online searching, computer vision, image understanding, artificial intelligence and marketing communications (MarCom). Within this context, opinion mining and sentiment analysis in marketing communications (OMSAMC) has a strong role in the development of the field by allowing us to understand whether people are satisfied or dissatisfied with our service or product in order to subsequently analyze the strengths and weaknesses of those consumer experiences. To the best of our knowledge, there is no science mapping analysis covering the research about opinion mining and sentiment analysis in the MarCom ecosystem. In this study, we perform a science mapping analysis on the OMSAMC research, in order to provide an overview of the scientific work during the last two decades in this interdisciplinary area and to show trends that could be the basis for future developments in the field. This study was carried out using VOSviewer, CitNetExplorer and InCites based on results from Web of Science (WoS). The results of this analysis show the evolution of the field, by highlighting the most notable authors, institutions, keywords, publications, countries, categories and journals.The research was funded by Programa Operativo FEDER Andalucía 2014‐2020, grant number “La reputación de las organizaciones en una sociedad digital. Elaboración de una Plataforma Inteligente para la Localización, Identificación y Clasificación de Influenciadores en los Medios Sociales Digitales (UMA18‐ FEDERJA‐148)” and The APC was funded by the same research gran

SemEval-2016 task 5 : aspect based sentiment analysis

International audienceThis paper describes the SemEval 2016 shared task on Aspect Based Sentiment Analysis (ABSA), a continuation of the respective tasks of 2014 and 2015. In its third year, the task provided 19 training and 20 testing datasets for 8 languages and 7 domains, as well as a common evaluation procedure. From these datasets, 25 were for sentence-level and 14 for text-level ABSA; the latter was introduced for the first time as a subtask in SemEval. The task attracted 245 submissions from 29 teams

Research Directions, Challenges and Issues in Opinion Mining

Rapid growth of Internet and availability of user reviews on the web for any product has provided a need for an effective system to analyze the web reviews. Such reviews are useful to some extent, promising both the customers and product manufacturers. For any popular product, the number of reviews can be in hundreds or even thousands. This creates difficulty for a customer to analyze them and make important decisions on whether to purchase the product or to not. Mining such product reviews or opinions is termed as opinion mining which is broadly classified into two main categories namely facts and opinions. Though there are several approaches for opinion mining, there remains a challenge to decide on the recommendation provided by the system. In this paper, we analyze the basics of opinion mining, challenges, pros & cons of past opinion mining systems and provide some directions for the future research work, focusing on the challenges and issues