Recommendation, collaboration and social search

This chapter considers the social component of interactive information retrieval: what is the role of other people in searching and browsing? For simplicity we begin by considering situations without computers. After all, you can interactively retrieve information without a computer; you just have to interact with someone or something else. Such an analysis can then help us think about the new forms of collaborative interactions that extend our conceptions of information search, made possible by the growth of networked ubiquitous computing technology. Information searching and browsing have often been conceptualized as a solitary activity, however they always have a social component. We may talk about 'the' searcher or 'the' user of a database or information resource. Our focus may be on individual uses and our research may look at individual users. Our experiments may be designed to observe the behaviors of individual subjects. Our models and theories derived from our empirical analyses may focus substantially or exclusively on an individual's evolving goals, thoughts, beliefs, emotions and actions. Nevertheless there are always social aspects of information seeking and use present, both implicitly and explicitly. We start by summarizing some of the history of information access with an emphasis on social and collaborative interactions. Then we look at the nature of recommendations, social search and interfaces to support collaboration between information seekers. Following this we consider how the design of interactive information systems is influenced by their social elements

Access and usability issues of scholarly electronic publications

This chapter looks at the various access and usability issues related to scholarly information resources. It first looks at the various channels through which a user can get access to scholarly electronic publications. It then discusses the issues and studies surrounding usability. Some important parameters for measuring the usability of information access systems have been identified. Finally the chapter looks at the major problems facing the users in getting access to scholarly information through today's hybrid libraries, and mentions some possible measures to resolve these problems

Sometimes the Internet reads the question wrong: children’s search strategies & difficulties

When children search for information on a given topic, how do they go about searching for and retrieving information? What can their information seeking strategies tell us about the development of search interfaces for children's digital libraries, search engines and information repositories? We interviewed New Zealand (NZ) school children to seek insights into how they are conducting information searches during their education

Browsing a digital library: A new approach for the New Zealand digital library

Browsing is part of the information seeking process, used when information needs are ill-defined or unspecific. Browsing and searching are often interleaved during information seeking to accommodate changing awareness of information needs. Digital Libraries often support full-text search, but are not so helpful in supporting browsing. Described here is a novel browsing system created for the Greenstone software used by the New Zealand Digital Library that supports users in a more natural approach to the information seeking process. © Springer-Verlag Berlin Heidelberg 2003

Designing Interfaces to Support Collaboration in Information Retrieval

Information retrieval systems should acknowledge the existence of collaboration in the search process. Collaboration can help users to be more effective in both learning systems and in using them. We consider some issues of viewing interfaces to information retrieval systems as collaborative notations and how to build systems that more actively support collaboration. We describe a system that embodies just one kind of explicit support; a graphical representation of the search process that can be manipulated and discussed by the users. By acknowledging the importance of other people in the search process, we can develop systems that not only improve help-giving by people but which can lead to a more robust search activity, more able to cope with, and indeed exploit, the failures of any intelligent agents used

A method for identifying communication breakdowns in user-interfaces

Businesses are increasingly communicating with their customers via web-based interfaces. However, users are experiencing a lack of guidance and support in the communication of these often complex services. This paper proposes a method for identifying where and why there is a breakdown in communication between the interface and the user. In creating the method, the importance and value of having such a method are considered and discussed, particularly for communication rich interfaces. The method is developed based on the results from user trials with a mortgage application interface using the existing evaluation method. Although the results from piloting the method suggest that it is useful for identifying communication breakdowns within the user-interfaces, more work is required before a definitive method can be produced. As a result of this study it appears that communication breakdowns are related either to the information within an interface or to the process

A usability study of online library systems: A case of Sultanah Bahiyah Library, Universiti Utara Malaysia

The purpose of this study was to investigate usability of online library systems in Universiti Utara Malaysia (UUM). This study evaluated the usability of Sultanah Bahiyah Library’s web based systems by investigating the aspects of simplicity, comfort, user friendliness, control, readability, information adequacy/task match, navigability, recognition, access time, relevancy, consistency and visual presentation. This study examined user’s views about the usability of digital libraries whereas current and perceived importance. A sample of 45 students of Master of Business Administration (MBA) has been chosen. The Sultanah Bahiyah Library’s web based systems is very important especially for students and academic staffs of Universiti Utara Malaysia. The usability of the Library’s web based systems makes students easy to connect and for that the website should be helpful and attractive within good contents. The result found that the parallel nature of the users’ current views about the usability of digital libraries and users’ perceived importance of digital library usability allows direct comparison of all usability properties. The overall results yielded significant difference for the variables of user’s current views and perceived importance

An Experimental Digital Library Platform - A Demonstrator Prototype for the DigLib Project at SICS

Within the framework of the Digital Library project at SICS, this thesis describes the implementation of a demonstrator prototype of a digital library (DigLib); an experimental platform integrating several functions in one common interface. It includes descriptions of the structure and formats of the digital library collection, the tailoring of the search engine Dienst, the construction of a keyword extraction tool, and the design and development of the interface. The platform was realised through sicsDAIS, an agent interaction and presentation system, and is to be used for testing and evaluating various tools for information seeking. The platform supports various user interaction strategies by providing: search in bibliographic records (Dienst); an index of keywords (the Keyword Extraction Function (KEF)); and browsing through the hierarchical structure of the collection. KEF was developed for this thesis work, and extracts and presents keywords from Swedish documents. Although based on a comparatively simple algorithm, KEF contributes by supplying a long-felt want in the area of Information Retrieval. Evaluations of the tasks and the interface still remain to be done, but the digital library is very much up and running. By implementing the platform through sicsDAIS, DigLib can deploy additional tools and search engines without interfering with already running modules. If wanted, agents providing other services than SICS can supply, can be plugged in