Ecosystem synergies, change and orchestration

This thesis investigates ecosystem synergies, change, and orchestration. The research topics are motivated by my curiosity, a fragmented research landscape, theoretical gaps, and new phenomena that challenge extant theories. To address these motivators, I conduct literature reviews to organise existing studies and identify their limited assumptions in light of new phenomena. Empirically, I adopt a case study method with abductive reasoning for a longitudinal analysis of the Alibaba ecosystem from 1999 to 2020. My findings provide an integrated and updated conceptualisation of ecosystem synergies that comprises three distinctive but interrelated components: 1) stack and integrate generic resources for efficiency and optimisation, 2) empower generative changes for variety and evolvability, and 3) govern tensions for sustainable growth. Theoretically grounded and empirically refined, this new conceptualisation helps us better understand the unique synergies of ecosystems that differ from those of alternative collective organisations and explain the forces that drive voluntary participation for value co-creation. Regarding ecosystem change, I find a duality relationship between intentionality and emergence and develop a phasic model of ecosystem sustainable growth with internal and external drivers. This new understanding challenges and extends prior discussions on their dominant dualism view, focus on partial drivers, and taken-for-granted lifecycle model. I propose that ecosystem orchestration involves systematic coordination of technological, adoption, internal, and institutional activities and is driven by long-term visions and adjusted by re-visioning. My analysis reveals internal orchestration's important role (re-envisioning, piloting, and organisation architectural reconfiguring), the synergy and system principles in designing adoption activities, and the expanding arena of institutional activities. Finally, building on the above findings, I reconceptualise ecosystems and ecosystem sustainable growth to highlight multi-stakeholder value creation, inclusivity, long-term orientation and interpretative approach. The thesis ends with discussing the implications for practice, policy, and future research.Open Acces

Between Movement and Platform : Exploring the Sociomateriality of Accountability in Platform Organization and its Performative Consequences

Digital platforms represent a growing disruptive phenomenon. Platforms are engaging since they trace peers, consumers, and citizens, organize social movements, manage distributed innovation, and aid in the governance of cities in terms of distributed agency and autonomy. As different tracing and evaluative infrastructures form and disclose new forms of interaction and trust, platforms give shape to new subjectivities, properties, and relative positions that have not hitherto been defined. This dissertation investigates the emergence of this phenomenon, the accounting practices and infrastructures that underpin this new form of organizing, and possible consequences in terms of accountability that arise in platform organizing. This doctoral dissertation aims to contribute to the understanding of how and where accountability is performed in platform organization. The dissertation draws on different sources from a spiral case study to provide a body of empirical evidence about platformization and accountability. In terms of the approach, the dissertation works under what Orlikowski & Scott (2014) describe as the “broad banner of sociomateriality,” a perspective where materiality is seen as constitutive of all organizational practices. Thus, the dissertation introduces a practice theoretical approach focusing on practice as sociomaterial configuring. The empirical context of the first two papers is sharing economy practices and platforms in Finland. The first paper examines how disruptive activities emerge, while the second considers platform-mediated peer trust in the light of “nordic exceptionalism” and high trust societies. The empirical context of the third paper is Open Innovation platforms. This paper develops a performative theory of openness. Drawing on interview and ethnographic data from an empirical case study of the Smart and Wise City Turku spearhead project, the fourth paper explores the tendency in smart cities initiatives to invest in ICT as a means to “wire up” and make technology “do political work” (Woolgar & Neyland, 2013, p. 17). The paper’s central theoretical concept of “thinking infrastructure” highlights how new accounting practices (e.g., on digital platforms) operate by disclosing new worlds where the platforms and the users discover the nature of their responsibilities to the other. When a platform performs accountability, it enables new modalities of distributed agency and distributed authority. When someone or something does not count on a platform, one needs to think critically about the boundaries, constraints, and exclusions that operate through the particular sociomaterial practice of platformization. Through the four empirical research papers and a kappa, this dissertation contributes to understanding how, where and when accountability is performed in platform organization. The findings highlight the sociomateriality of accountability in platform organization and its performative consequences.Digitala plattformar representerar ett växande disruptivt fenomen. Plattformar är intressanta eftersom de gör allt från att spåra användare, konsumenter och medborgare, organisera sociala rörelser, hantera distribuerad innovation och hjälper till att styra städer. När olika spårande och evaluerande digitala infrastrukturer formar och avslöjar nya former av interaktion och tillit, ger plattformar form åt nya subjektiviteter, egenskaper och relativa positioner som hittills inte har definierats. Denna avhandling undersöker uppkomsten av detta fenomen, redovisningspraxis och infrastrukturer som ligger till grund för denna nya form av organisering och möjliga konsekvenser i termer av ansvarsskyldighet som uppstår på plattformar. Det övergripande syftet med denna doktorsavhandling att bidra till förståelsen av hur och var ansvarsskyldighet utförs i plattformorganisation. Avhandlingen bygger på olika källor från en spiralfallsstudie och tillhandahåller en mängd empiriska bevis i relation till begreppen plattform och ansvarsskyldighet. Avhandlingen placerar sig under det som Orlikowski & Scott (2014) beskriver som "sociomaterialitetens breda baner", ett perspektiv där materialitet ses som konstituerande för alla organisatoriska praktiker. Således introducerar avhandlingen ett praktikteoretiskt förhållningssätt som fokuserar på praktiken som sociomateriell konfiguration. Den empiriska kontexten för de två första artiklarna är delningsekonomi och plattformar i Finland. Den första artikeln undersöker hur disruptiva aktiviteter uppstår, medan den andra betraktar plattformsförmedlad tillit i ljuset av "nordisk exceptionalism". Den empiriska kontexten för den tredje artikeln är plattformar för öppen innovation. Denna artikel utvecklar en performativ teori om öppenhet. Med utgångspunkt i intervjuer och etnografiska data från en empirisk fallstudie av spjutspetsprojektet Smart and Wise City Turku undersöker den fjärde artikeln smarta städer och trenden att investera i IKT som ett sätt att "koppla upp" och få teknologi att "göra politiskt arbete” (Woolgar & Neyland, 2013, s. 17). Artikelns centrala teoretiska koncept "tänkande infrastruktur" belyser hur nya redovisningsmetoder (t.ex. på digitala plattformar) fungerar genom att avslöja nya världar där plattformarna och användarna upptäcker arten av deras ansvar gentemot den andra. När en plattform fördelar ansvar möjliggör den nya modaliteter för distribuerad handlingskraft och distribuerad auktoritet. När någon eller något inte räknas på en plattform, måste man tänka kritiskt på de gränser, begränsningar och uteslutningar som verkar genom den speciella sociomateriella praktiken plattformisering. Genom de fyra empiriska forskningsartiklarna och en kappa bidrar denna avhandling till att förstå hur, var och när ansvarsskyldighet uppstår i plattformsorganisation. Resultaten belyser den sociomateriella ansvarsfördelningen i plattformsorganisation och dess performativa konsekvenser

E-government transformation and organisational learning: the case of Supreme Court Registry Office in Korea

This thesis critically reviews and evaluates theories of organisational learning and IT-related organisational change with particular reference to the task of explaining users’ acceptance (or rejection) of new technology. It seeks to develop a conceptual model of organisational learning and apply it to the particular case of recent IT-related (e-government) organisational change in Korea’s Supreme Court Registry Office (SCRO). Hitherto, there has been no systematic attempt to analyse the way in which management theories contribute to the electronic government (e-government) transformation effort within the public sector. This thesis seeks to fill this gap by synthesising perspectives drawn from the study of public sector organisation, IT, organisational transformation, and organisational learning. The analysis of the case study organisation (based on a qualitative research methodology) identifies various organisational learning phenomena occurring during the change project within the SCRO. In particular, it elaborates the interplay between the process of learning and change in the level of users’ acceptance (or rejection) of the new technology (the change over time is presented graphically in the form of a ‘support curve’). The research follows the organisational-transformation project since 1994 in terms of the process innovation diffusion model (Cooper and Zmud), which identifies the following key stages: initiation, adoption, adaptation, acceptance, routinisation and infusion (Cooper and Zmud). For each of these stages, processes of organisational learning are linked to the level of users’ acceptance. This aspect of the analysis involves considering the nature and scope of collective, mutual, situated, single-loop and double- loop learning; learning by doing; team learning; and leadership. These various approaches to organisational learning, which emerge from the analysis of the existing organisational-learning literature, are applied to the case analysis to bring out major developments in the SCRO’s organisational transformation. The findings derived from this study provide a framework that can be further applied and tested in future research, and that will also allow public sector management to continuously anticipate the problems involved in cultivating and sustaining users’ acceptance of new technology and nurturing appropriate organisational learning

Social informatics

5th International Conference, SocInfo 2013, Kyoto, Japan, November 25-27, 2013, Proceedings</p

Sistemas de gestão de destinos turísticos: contribuições para a sua adoção e implementação

The growing competition between tourist destinations, the progressively demanding tourist source markets, as well the complexity of the strategies to attract them, has led Destination Management Organisations (DMOs) to expand their attributions to assume themselves as central actors in the coordination of the stakeholders of respective destinations. Thus, some DMOs have implemented collaborative online networks, referred to as Destination Management Systems (DMSs), which connect all relevant tourist agents in a destination, facilitating communication and cooperation between them. These systems also provide online tourist portals for tourist destinations that offer more personalised travel planning experiences, including the possibility to purchase tourist products. However, only a residual number of tourist destinations has ever tried to adopt a DMS and a considerable portion of the them were unsuccessful. The challenges to the success of a DMS require a careful analysis of the factors that influence the willingness of the tourist agents of a destination to adopt them, as well as of the factors that determine the importance that these agents attribute to the functionalities of those same DMSs. However, research in this area is still limited. The main objectives of this thesis are to obtain an in-depth knowledge about the factors mentioned above, as well as on the characteristics and role of DMSs, in order to promote the implementation of these systems in tourist destinations. To achieve these objectives, a mixed methodology was adopted, starting with an extensive review of the literature on DMSs, exploratory interviews with the main companies providing DMS solutions and with DMOs that have successfully implemented these systems. At content analysis of those same DMSs was undertaken. This qualitative approach provided an in-depth knowledge regarding the characteristics of DMSs, the current business and management models of these systems, as well as their recent developments and future perspectives. Then, a quantitative approach was used to identify the factors that explain the willingness of destination-based stakeholders to adopt a DMS, as well as those influencing the importance attributed by these agents to the specific functionalities of DMSs. Thus, a questionnaire survey was applied to different types of tourist agents from a regional destination lacking a DMS: The Portuguese Centre region. The results of the quantitative investigation indicate that the predisposition to adopt a DMS is positively influenced by factors such as: (i) cooperation within the destination; (ii) pressure from the external environment (e.g. from competing destinations); (iii) perceived benefits and usefulness of the DMS; (iv) DMO's leadership and strategic vision; (v) resources and strategic vision of the tourist actors in the destination. On the other hand, two factors which are still absent from research on this topic were found to negatively influence the predisposition to adopt a DMS, namely: (i) alternative online platforms and (ii) the lack of a DMS in neighbouring regions or at the national level. The results also demonstrate that the importance attributed to the specific functionalities of a DMS by destination-based stakeholders is positively influenced (i) by its resources and strategic vision, (ii) by its knowledge on the DMO’s initiatives in the field of the Information and Communication and Technologies, (iii) the condition of affiliated member of a DMO; and (iv) by the tourist agent sub-sector, since it was found that tourism accommodation providers value collaborative functionalities of a DMS less than others. The thesis ends with conclusions and implications for the tourism sector, mainly for agents responsible for the development of tourist destinations.A crescente competição entre destinos turísticos, bem como a progressiva exigência da procura turística e da complexidade das estratégias para a atrair, levou as Organizações de Gestão de Destinos (OGD) a ampliarem as suas atribuições para se assumirem como atores centrais na coordenação dos stakeholders dos respetivos destinos. Assim, algumas OGDs implementaram redes colaborativas online, designadas de Sistemas de Gestão de Destinos (SGDs), que interligam todos os agentes turísticos relevantes de um destino, facilitando a comunicação e a cooperação entre eles. Estes sistemas também proporcionam à procura turística portais online de destinos turísticos que oferecem experiências de planeamento de viagens mais personalizadas, incluindo a possibilidade de comprar produtos turísticos. Porém, apenas um número residual de destinos turísticos tentou adotar um SGD e uma parcela considerável dos SGDs não tiveram sucesso. Os desafios para garantir o sucesso dos SGD exigem uma análise cuidada dos fatores que influenciam a predisposição dos agentes turísticos de um destino para os adotar, bem como dos fatores que determinam a importância que estes agentes atribuem às funcionalidades dos SGD. No entanto, a investigação neste âmbito é ainda limitada. A presente tese tem como principais objetivos obter um conhecimento aprofundado sobre os fatores anteriormente referidos, bem como sobre as características e papel dos SGD, no sentido de promover a implementação destes sistemas nos destinos. Para alcançar os objetivos estabelecidos, adotou-se uma metodologia mista, começando com uma extensiva revisão da literatura sobre SGD, entrevistas exploratórias às principais empresas fornecedoras de soluções de SGD e a OGD que implementaram estes sistemas com sucesso, bem como análises de conteúdo de SGD. Esta abordagem qualitativa permitiu um conhecimento mais aprofundado relativamente às características dos SGD, aos atuais modelos de negócios e de gestão destes sistemas, bem como aos seus recentes desenvolvimentos e perspetivas futuras. Seguidamente uma abordagem quantitativa foi utlizada para identificar os fatores que explicam a predisposição dos agentes turísticos de um destino para adotar um SGD, bem como os fatores que influenciam a importância atribuída por estes agentes às funcionalidades específicas dos SGD. Assim, um inquérito por questionário foi aplicado a diferentes tipos de agentes turísticos de um destino regional que não dispõe de um SGD: a região Centro de Portugal. Os resultados da investigação quantitativa indicam que a predisposição para adotar um SGD é influenciada positivamente por fatores como: (i) cooperação no destino; (ii) pressão do ambiente externo (ex. de destinos concorrentes); (iii) benefícios percebidos e utilidade do SGD; (iv) liderança e visão estratégica da OGD; (v) recursos e visão estratégica dos atores turísticos do destino. Por outro lado, dois fatores até agora ausentes da investigação influenciam negativamente a predisposição para adotar um SGD, nomeadamente: (i) as plataformas alternativas online e (ii) a falta de um SGD em regiões vizinhas ou a nível nacional. Os resultados demonstram ainda que a importância atribuída às funcionalidades específicas de um SGD pelos agentes turísticos de um destino é influenciada positivamente (i) pelos seus recursos e visão estratégica, (ii) pelo seu conhecimento sobre as iniciativas da OGD no âmbito das Tecnologias de Informação e Comunicação, (iii) por ser membro afiliado da OGD; e (iv) pelo subsetor do agente turístico, observando-se que os fornecedores de alojamento turístico valorizam menos as funcionalidades de cariz colaborativo do que outro tipo de agentes. A tese termina com conclusões e implicações para o setor do turismo, principalmente para agentes responsáveis pelo desenvolvimento turístico.Programa Doutoral em Turism

A neoliberalizing Chinese cinema: political economy of the Chinese film industry in post-WTO China

This thesis aims to investigate the industry restructuration of the Chinese film industry in the context of China integrating into the global neoliberal capitalist system since its WTO entry in 2002. By interrogating the power dynamics between the Party-state, domestic capital and transnational media capital, this thesis explores respective roles each of the three stakeholders have played in shaping the commercialization and marketization of the Chinese film industry. Methodically, this thesis primarily relies on elite interviews with industry professionals, together with critical discourse analysis of one key policy document, and secondary data collected from news outlets, trade publications, industry reports, etc. Drawing on the empirical data, I present four main arguments. First, in light of China’s culture system reform and the evolution of film policies since 2002, the Party-state continues to utilize film as an ideological instrument for consolidating the Party’s hegemonic rule and sustaining its legitimacy. The Party-state proves ingenious in governing the Chinese film industry at the discursive level as China experiencing the integration into global neoliberalism. Second, despite the installation of the market mechanism in the film sector, the Party-state manages to retain control over the Chinese film industry, not only on the ideological front, but also in the economic sense by partaking in the competition with private capital, domestic and foreign. Third, the Chinese film industry has been profoundly transformed by the trend of conglomeration driven by other capital-intensive industry sectors in China, in particular the internet sector. Riding on their explosive success in the new century, several key tech giants seek to build Chinese media conglomerates that are competitive on the global scale. This process is further complicated by the keen participation of transnational media capital, mainly Hollywood players. Co-production film projects best epitomize the transnational collaboration which however, haven’t achieved much success. Fourth, the Chinese film workers have developed professional skills that enable them to navigate between political imperatives, commercial demands, and personal fulfilment. The mental struggle of balancing individual artistic vision with political and commercial constraints is palpable for film practitioners on a daily basis, though to varying degree. One way of coping with the challenge is exercise agency in a highly depoliticized manner, channelling creative energy into filmmaking activities that are either considered politically safe, or in accordance with the official ideologies, in some cases pandering to the Party-state. The fact that Chinese film workers actively transform themselves into depoliticized subjects in their professional work, indicating neoliberalism as a national hegemonic project at its core

The impact of novel people, places, and activities, in tourism

As part of an undergraduate research design class, we measured tourism experiences of 617tourists, during a day, and their potential impact, in a quantitative, cross-sectional manner. In May2023, a total of 30 tourism and experience design students teamed up from Breda University ofApplied Sciences, Netherlands, and Brigham Young University students, United States, andapproached tourists at 45 various tourist hot spots in the Rotterdam and the Amsterdam are