Adopting an African Standpoint in HCI4D::A Provocation

While studies in HCI4D have been advanced by the shift of perspective from developmental studies to a range of other discourses, current analytical concepts for understanding the sociality of society in Africa have arguably led to some misinterpretations of the place of technology. This provocation suggests that an ‘African Standpoint’ based on a combination of various standpoint positionalities and the Wittgensteinian approach of Winch can offer conceptual and analytical sensitivities for articulating social relations, transnational engagements and the conceptualisation of technological innovation. This provides an approach for seeing and accounting for things as they are – right here, right there and right now – and not some idealised conception of an African reality

Understanding Indigenous People’s Information Practices and Internet Use: A Ngarrindjeri Perspective

Little is known about indigenous people’s interactions with the Internet as well as their attitudes, values, and skills in using the Internet and information and communication technologies to retain their knowledge. We present the preliminary results of the research undertaken with Ngarrindjeri people living from the Lower Murray River Lakes and the Coorong areas in South Australia, and then review the implications of these findings for designing interventions. Twenty-one Ngarrindjeri volunteers participated in the questionnaires, interviews and field observation. The results show that, following family members, the Internet was considered to be the second most important source for obtaining various sorts of information. Though having types of hesitation and cultural cautions, the indigenous participants embraced the Internet and online resources with great enthusiasm. The findings suggest that it is critical to adapt Internet technology to incorporate indigenous cultures including their information and social practices when we design and deliver information products and services for indigenous people

Persuasive and Culture-aware Feedback Acquisition

User feedback is an important factor to improve software quality. For example, it can provide information on missing features and clarify user trends and preferences for future improvement. However, gathering user’s feedback is not an easy process since the majority of users lack motivation and interest in providing feedback, especially in a constant and frequent style. In addition, stud- ies have noted that the cultural differences among users also play a role in affect- ing their motivations to feedback acquisition. In this paper, we empirically inves- tigate the role of culture in affecting users’ perception and motivations to give feedback. Our study identifies some key differences between Western and Mid- dle Eastern users on what motivate them to provide feedback and what could have an influence on the quality of the feedback they give. This also makes the case for the need to design a persuasive and culture-aware feedback acquisition

Confusion and information triggered by photos in persona profiles

We investigate whether additional photos beyond a single headshot makes a persona profile more informative without confusing the end user. We conduct an eye-tracking experiment and qualitative interviews with digital content creators after varying the persona in photos via a single headshot, a headshot and photo of the persona in different contexts, and a headshot with photos of different people with key persona attributes the gender and age. Findings show that contextual photos provide significantly more persona information to end users; however, showing photos of multiple people engenders confusion and lowers informativeness. Also, as anticipated, viewing additional photos requires more cognitive focus, which is measured by eye-tracking metrics; these metrics are correlated with levels of informativeness and confusion. Furthermore, various interpretations of the persona based on the choice of photos are biased by the end users' experiences and preconceptions. Concerning persona design, findings indicate that persona creators need to consider the intended persona use objectives when selecting photos and when producing persona profiles. Using contextual photos can improve informativeness, but this demands more cognitive focus from end users. Thus, adding contextual photos increases the perceived informativeness of the persona profile without being obfuscating, but multiple photos of different people do evoke confusion about the targeted persona

No More ‘Solutionism’ or ‘Saviourism’ in Futuring African HCI:A Manyfesto

Research in HCI4D has continuously advanced a narrative of ‘lacks’ and ‘gaps’ of the African perspective in technoscience. In response to such misguided assumptions, this paper attempts to reformulate the common and perhaps unfortunate thinking about African practices of design in HCI4D – i.e., largely as a function of African societal predicaments and Western technocratic resolutions. Through critical reflection on a range of issues associated with post-colonialism and post-development, I examine the possibilities that various historical tropes might offer to the reinvention of the African perspective on innovation. This leads to the consideration of how engaging in critical discussions about the future dimensions of African HCI can allow for grappling with the effect of the coloniality of being, power and knowledge. Developing on the ideas of futuring as a way of dealing with the complexities of the present – in this case the coloniality of the imagination - the paper ends by discussing three tactical propositions for ‘remembering’ future identities of African innovation where the values of autonomy are known and acted upon

Mutual Shaping of Tele-Healthcare Practice: Exploring Community Perspectives on Telehealth Technologies in Northern and Indigenous Contexts

In Canada, northern and Indigenous communities face well documented challenges to accessing healthcare services prompting the urgent need to adopt alternative and innovative solutions to overcome barriers of limited access due to geographic distance, physician shortages, limited resources, and high cost of service delivery. Telehealth – the means of delivering health care services and information across distance – promises to augment services to address some of these barriers and has been increasingly relied upon to bridge healthcare service gaps. Despite the promise of telehealth, notable utilization barriers and structural constraints remain that challenge long-term sustainability. Little is known about how well these technologies work from community telehealth users’ perspectives. Current work in the area has tended to focus on the increased efficiency and cost effectiveness of telehealth in facilitating healthcare services, with less focus on users’ perspectives obscuring the important roles played by users and technologies. In sum, more work needs to be done to present a complete picture of users’ experiences and community needs – a gap this dissertation aims to tackle. In doing so, this research captures a snapshot of community perspectives from four Northern Saskatchewan communities, drawing attention to users’ experiences in relation to the social and technical factors shaping telehealth use. Working in partnership with the communities of Hatchet Lake Denesuline First Nation, the Northern Villages of Île-à-la-Crosse and Pinehouse Lake, and the Town of La Ronge, and external stakeholders/knowledge users working directly with these communities, this work resulted in valuable insights into the user-technology interface. Emerging from community concerns with accessing healthcare services and education/training, the goal of this project was to better understand strengths and barriers for telehealth use. Methodologically, the personal accounts and lived experiences of telehealth users were explored using qualitative methods grounded in Community-Based Participatory Research (CBPR) and decolonizing methodologies utilizing Constructivist Grounded Theory (CGT) that is drawn from interpretive-constructivist epistemological frameworks. In-depth, semi-structured qualitative interviews/focus groups with 24 telehealth users, field notes and general observations provided the basis for data collection, and NVivo 12 was used to organize, iteratively code and analyze community insights. Thematic analysis and socio-technical mapping explored themes across community contexts and provided understanding of the interrelationship of shared and unique insights whereby community telehealth users’ voices guided interpretations. This dissertation highlights the importance of community collaborations and identifies the strengths and barriers for utilizing telehealth within northern and Indigenous contexts. Using theoretical frameworks drawn from Science and Technology Studies (STS), this dissertation makes the argument that users and technologies play significant roles in shaping tele-healthcare practice – a mutually co-constitutive relationship embedded within larger socio-structural systems that pose varying constraints. Analysis revealed that users and technologies mutually shape tele-healthcare practices and care experiences – i.e. technologies shape patients’ and local/remote providers’ use of the system in enabling/constraining ways and users shape technologies through reconfiguration or “tinkering”. A mutual shaping approach following the relational/performative view of socio-technical agency serves as a pathway for examining socio-cultural factors shaping how technologies are designed, implemented, and used, and alternatively how technologies shape practice and meanings of socio-technical spaces. Further, it is argued that understanding the context in which telehealth technologies are situated and experienced will be increasingly critical as technological systems play greater roles in service delivery

Crisis Informatics in the Anthropocene: Disasters as Matters of Care

The information technologies that experts use to make sense of environmental challenges like disasters and climate change increasingly determine how we plan and execute responses. Alongside the rise of computing over the past half century, we have also witnessed the development of tools like satellite imagery, GPS, and environmental modeling. These tools now intervene in our understanding the world and our place in it with a depth and influence that was previously unimaginable. We might be forgiven for expecting that such changes would lead to a radically new relationship with the environment and an ability to finally and permanently vanquish disasters. Unfortunately disasters persist and our environmental problems are more challenging than ever.In this dissertation I show that the technologies deployed to understand and enact responses to environmental challenges frequently serve to reinforce or exacerbate the factors that create these problems. I use qualitative and design research across three field sites and engage with literature in human-centered computing and science and technology studies to account for this situation and illustrate some of the specific mechanisms by which this occurs. Against arguments that would blame this situation on characteristics essential to either technology or human nature, I instead identify a series of recurring configurations of information technology and social life that systematically produce troublesome understandings of nature-society relations. I argue that attending to the ways technology shapes our relationship to the environment is, in the language of feminist scholars of techno-science, an act of care. Practices of care are necessary to navigate the current upheaval along the nature/culture divide and provide a departure from past approaches to dealing with disasters characterized by relations of domination, exclusionary notions of expertise, and reductive epistemological stances. By surfacing the ways that our information systems that sustain problematic approaches and identifying tactics within the toolbox of design research and practice to resist them, I raise the opportunity for alternative approaches to developing environmental information systems. In doing so, I provide the theoretical and conceptual foundations, as well as practical suggestions, for a crisis informatics that can achieve safety, justice, and sustainability in the Anthropocene

A cross-cultural study of the relation between users´ cognitive style, context of use, and information architecture of local websites

Increasing globalization and technological development has led companies and people across the globe to connect through the global internet community. However, people with different cultural backgrounds may perceive the same information in different ways. One of the hurdles to use websites efficiently is the indifferent structures of information on website, and their relation with the characteristics of intended users and the context of use for the websites. The purpose of this dissertation is to assist HumanNComputer Interaction (HCI) practitioners and researchers with better design of website structures for user groups with different cultural backgrounds. This dissertation looks into issues related to website user experience (UX) and focus on how the structuring of information is seen from local users’ perspectives. In particular, it attempts to look into the alignment between websites’ information architecture (IA) and users’ views of website information structure, by applying a crossNcultural and context of use perspective on the UX of websites in three countries: Pakistan, Malaysia, and Denmark. The researcher investigates to what degree users’ cognitive styles and contexts of use are aligned with local websites’ information architecture, and how this (lack of) alignment shapes the resulting UX