Service quality assurance for the IPTV networks

The objective of the proposed research is to design and evaluate end-to-end solutions to support the Quality of Experience (QoE) for the Internet Protocol Television (IPTV) service. IPTV is a system that integrates voice, video, and data delivery into a single Internet Protocol (IP) framework to enable interactive broadcasting services at the subscribers. It promises significant advantages for both service providers and subscribers. For instance, unlike conventional broadcasting systems, IPTV broadcasts will not be restricted by the limited number of channels in the broadcast/radio spectrum. Furthermore, IPTV will provide its subscribers with the opportunity to access and interact with a wide variety of high-quality on-demand video content over the Internet. However, these advantages come at the expense of stricter quality of service (QoS) requirements than traditional Internet applications. Since IPTV is considered as a real-time broadcast service over the Internet, the success of the IPTV service depends on the QoE perceived by the end-users. The characteristics of the video traffic as well as the high-quality requirements of the IPTV broadcast impose strict requirements on transmission delay. IPTV framework has to provide mechanisms to satisfy the stringent delay, jitter, and packet loss requirements of the IPTV service over lossy transmission channels with varying characteristics. The proposed research focuses on error recovery and channel change latency problems in IPTV networks. Our specific aim is to develop a content delivery framework that integrates content features, IPTV application requirements, and network characteristics in such a way that the network resource utilization can be optimized for the given constraints on the user perceived service quality. To achieve the desired QoE levels, the proposed research focuses on the design of resource optimal server-based and peer-assisted delivery techniques. First, by analyzing the tradeoffs on the use of proactive and reactive repair techniques, a solution that optimizes the error recovery overhead is proposed. Further analysis on the proposed solution is performed by also focusing on the use of multicast error recovery techniques. By investigating the tradeoffs on the use of network-assisted and client-based channel change solutions, distributed content delivery frameworks are proposed to optimize the error recovery performance. Next, bandwidth and latency tradeoffs associated with the use of concurrent delivery streams to support the IPTV channel change are analyzed, and the results are used to develop a resource-optimal channel change framework that greatly improves the latency performance in the network. For both problems studied in this research, scalability concerns for the IPTV service are addressed by properly integrating peer-based delivery techniques into server-based solutions.Ph.D

MS IPTV audit collection services

Tese de mestrado em Segurança Informática, apresentada à Universidade de Lisboa, através da Faculdade de Ciências, 2011Microsoft Mediaroom Internet Protocol Television (MS IPTV), uma plataforma de televisão digital, levou o conceito de televisão a uma dimensão totalmente nova. MS IPTV é um sistema onde o serviço de televisão digital é entregue aos clientes usando Internet Protocol (IP), através de uma conexão de banda larga. Com o advento do IPTV começaram a aparecer novas situações relacionadas com a segurança da televisão, uma vez que, a infra-estrutura começou a ganhar complexidade e exposição a uma série de novos riscos. Por esta razão, a segurança numa infra-estrutura de MS IPTV não é apenas mais uma funcionalidade, mas sim uma necessidade. Podemos mesmo dizer que hoje em dia é obrigatório aguçar o engenho para estar um passo à frente dos atacantes, uma vez que estes estão sempre à espera de uma brecha, para comprometer os sistemas. Uma infra-estrutura como o MS IPTV armazena por omissão dados relativos ao comportamento dos utilizadores ao nível dos logs, no entanto esta informação só se torna relevante se puder ser consultada e analisada com o objetivo de proporcionar uma compreensão a alto nível sobre os diferentes padrões que estão a ocorrer nos servidores ou no comportamento dos utilizadores, uma tarefa que envolve poderosas técnicas de data parsing. A tese apresenta uma abordagem que combina técnicas de data parsing, a fim de analisar os logs relevantes da infra-estrutura de MS IPTV, com o objetivo principal de aumentar a segurança através da investigação dos tipos de informações adicionais que pode ser extraída. Tentámos assim entender se é possível determinar que tipos de ataques estão a ser perpetrados contra a infra-estrutura MS IPTV, com base na análise dos logs. Como o foco central desta tese está no diagnóstico, propomos uma abordagem para descobrir ataques, onde os logs são verificados para identificar grupos coerentes de ocorrências susceptíveis de constituir ataques que apelidámos de padrões. Nos testes, verificámos que a nossa abordagem consegue bons resultados na descoberta de ataques. Os resultados obtidos têm a vantagem adicional de poderem ser integrados na ferramenta de monitorização utilizada pelas equipas de operação dos sistemas da Portugal Telecom, o System Center Operations Manager (SCOM).Microsoft Mediaroom Internet Protocol TeleVision (MS IPTV), one of the platforms for digital TV, took television to an all new dimension level. MS IPTV is described as a system where a digital television service is delivered to consumers using the Internet Protocol over a broadband connection. Since the infrastructure started to gain complexity and exposure to a number of new risks, never envisaged situations related to television security started to appear. For this reason, MS IPTV security is not only a great asset, but also a necessity. Nowadays it is mandatory to sharpen the wit to get ahead of attackers, who are always waiting for a breach to compromise our systems. MS IPTV log servers collect information about user and system behavior. However, this information only becomes relevant if it can be queried and analyzed with the purpose of providing high-level understanding about the different patterns. This task must comprise powerful data parsing techniques, since MS IPTV is able to generate close to one terabyte of logs per day. This thesis presents an approach that combines data parsing techniques in order to analyze relevant MS IPTV logs, with the main objective to increase security through the investigation of what type of additional information can be extracted from the server log files of a MS IPTV platform. The thesis focus is on diagnosis, trying to understand if it is possible to determine what type of attacks are being perpetrated against the MS IPTV infrastructure. We propose an approach for discovering attacks, where the application logs are scanned to identify coherent groups of occurrences that we call patterns, which are likely to constitute attacks. Our results showed that our approach achieves good results in discovering potential attacks. Our output results can be integrated into the MS IPTV monitoring system tool SCOM (System Center Operations Manager), which is an additional advantage over the other monitoring and log management systems

Contribution to quality of user experience provision over wireless networks

The widespread expansion of wireless networks has brought new attractive possibilities to end users. In addition to the mobility capabilities provided by unwired devices, it is worth remarking the easy configuration process that a user has to follow to gain connectivity through a wireless network. Furthermore, the increasing bandwidth provided by the IEEE 802.11 family has made possible accessing to high-demanding services such as multimedia communications. Multimedia traffic has unique characteristics that make it greatly vulnerable against network impairments, such as packet losses, delay, or jitter. Voice over IP (VoIP) communications, video-conference, video-streaming, etc., are examples of these high-demanding services that need to meet very strict requirements in order to be served with acceptable levels of quality. Accomplishing these tough requirements will become extremely important during the next years, taking into account that consumer video traffic will be the predominant traffic in the Internet during the next years. In wired systems, these requirements are achieved by using Quality of Service (QoS) techniques, such as Differentiated Services (DiffServ), traffic engineering, etc. However, employing these methodologies in wireless networks is not that simple as many other factors impact on the quality of the provided service, e.g., fading, interferences, etc. Focusing on the IEEE 802.11g standard, which is the most extended technology for Wireless Local Area Networks (WLANs), it defines two different architecture schemes. On one hand, the infrastructure mode consists of a central point, which manages the network, assuming network controlling tasks such as IP assignment, routing, accessing security, etc. The rest of the nodes composing the network act as hosts, i.e., they send and receive traffic through the central point. On the other hand, the IEEE 802.11 ad-hoc configuration mode is less extended than the infrastructure one. Under this scheme, there is not a central point in the network, but all the nodes composing the network assume both host and router roles, which permits the quick deployment of a network without a pre-existent infrastructure. This type of networks, so called Mobile Ad-hoc NETworks (MANETs), presents interesting characteristics for situations when the fast deployment of a communication system is needed, e.g., tactics networks, disaster events, or temporary networks. The benefits provided by MANETs are varied, including high mobility possibilities provided to the nodes, network coverage extension, or network reliability avoiding single points of failure. The dynamic nature of these networks makes the nodes to react to topology changes as fast as possible. Moreover, as aforementioned, the transmission of multimedia traffic entails real-time constraints, necessary to provide these services with acceptable levels of quality. For those reasons, efficient routing protocols are needed, capable of providing enough reliability to the network and with the minimum impact to the quality of the service flowing through the nodes. Regarding quality measurements, the current trend is estimating what the end user actually perceives when consuming the service. This paradigm is called Quality of user Experience (QoE) and differs from the traditional Quality of Service (QoS) approach in the human perspective given to quality estimations. In order to measure the subjective opinion that a user has about a given service, different approaches can be taken. The most accurate methodology is performing subjective tests in which a panel of human testers rates the quality of the service under evaluation. This approach returns a quality score, so-called Mean Opinion Score (MOS), for the considered service in a scale 1 - 5. This methodology presents several drawbacks such as its high expenses and the impossibility of performing tests at real time. For those reasons, several mathematical models have been presented in order to provide an estimation of the QoE (MOS) reached by different multimedia services In this thesis, the focus is on evaluating and understanding the multimedia-content transmission-process in wireless networks from a QoE perspective. To this end, firstly, the QoE paradigm is explored aiming at understanding how to evaluate the quality of a given multimedia service. Then, the influence of the impairments introduced by the wireless transmission channel on the multimedia communications is analyzed. Besides, the functioning of different WLAN schemes in order to test their suitability to support highly demanding traffic such as the multimedia transmission is evaluated. Finally, as the main contribution of this thesis, new mechanisms or strategies to improve the quality of multimedia services distributed over IEEE 802.11 networks are presented. Concretely, the distribution of multimedia services over ad-hoc networks is deeply studied. Thus, a novel opportunistic routing protocol, so-called JOKER (auto-adJustable Opportunistic acK/timEr-based Routing) is presented. This proposal permits better support to multimedia services while reducing the energy consumption in comparison with the standard ad-hoc routing protocols.Universidad Politécnica de CartagenaPrograma Oficial de Doctorado en Tecnologías de la Información y Comunicacione

Smart PIN: performance and cost-oriented context-aware personal information network

The next generation of networks will involve interconnection of heterogeneous individual networks such as WPAN, WLAN, WMAN and Cellular network, adopting the IP as common infrastructural protocol and providing virtually always-connected network. Furthermore, there are many devices which enable easy acquisition and storage of information as pictures, movies, emails, etc. Therefore, the information overload and divergent content’s characteristics make it difficult for users to handle their data in manual way. Consequently, there is a need for personalised automatic services which would enable data exchange across heterogeneous network and devices. To support these personalised services, user centric approaches for data delivery across the heterogeneous network are also required. In this context, this thesis proposes Smart PIN - a novel performance and cost-oriented context-aware Personal Information Network. Smart PIN's architecture is detailed including its network, service and management components. Within the service component, two novel schemes for efficient delivery of context and content data are proposed: Multimedia Data Replication Scheme (MDRS) and Quality-oriented Algorithm for Multiple-source Multimedia Delivery (QAMMD). MDRS supports efficient data accessibility among distributed devices using data replication which is based on a utility function and a minimum data set. QAMMD employs a buffer underflow avoidance scheme for streaming, which achieves high multimedia quality without content adaptation to network conditions. Simulation models for MDRS and QAMMD were built which are based on various heterogeneous network scenarios. Additionally a multiple-source streaming based on QAMMS was implemented as a prototype and tested in an emulated network environment. Comparative tests show that MDRS and QAMMD perform significantly better than other approaches

Sports Television Programming: Content Selection, Strategies and Decision Making. A comparative study of the UK and Greek markets.

This thesis looks at the subject of sports television programming in two European markets, the UK, one of the biggest and most developed in the continent, and the Greek, one of the smallest in Europe. With the help of case studies over a period of eight years and qualitative interviews of television executives and professionals who are involved in sports television rights agreements, it analyses and compares the strategies and decision making of television organisations, the factors that affect their decisions and their success within the chosen markets. A distinction will be made between public service, commercial and pay-TV and the reasons why different sports may suit different channels and at different points in their development. The findings should help to appreciate that there is not one strategy that works universally better than another. Its outcome depends on the value of the content, the particular characteristics of the organisation and the external environment where it operates. Most importantly, the thesis highlights the importance and limitations of the TV sports content, its crucial role in the decision making process and the necessity of more academic research into the area of sports television by people in content-driven disciplines, i.e. journalism and the media

An architecture for evolving the electronic programme guide for online viewing

Watching television and video content is changing towards online viewing due to the proliferation of content providers and the prevalence of high speed broadband. This trend is coupled to an acceleration in the move to watching content using non-traditional viewing devices such as laptops, tablets and smart phones. This, in turn, poses a problem for the viewer in that it is becoming increasingly difficult to locate those programmes of interest across such a broad range of providers. In this thesis, an architecture of a generic cloud-based Electronic Programme Guide (EPG) system has been developed to meet this challenge. The key feature of this architecture is the way in which it can access content from all of the available online content providers and be personalized depending on the viewer’s preferences and interests, viewing device, internet connection speed and their social network interactions. Fundamental to its operation is the translation of programme metadata adopted by each provider into a unified format that is used within the core system. This approach ensures that the architecture is extensible, being able to accommodate any new online content provider through the addition of a small tailored search agent module. The EPG system takes the programme as its core focus and provides a single list of recommendations to each user regardless of their origins. A prototype has been developed in order to validate the proposed system and evaluate its operation. Results have been obtained through a series of user trials to assess the system’s effectiveness in being able to extract content from several sources and to produce a list of recommendations which match the user’s preferences and context. Results show that the EPG is able to offer users a single interface to online television and video content providers and that its integration with social networks ensures that the recommendation process is able to match or exceed the published results from comparable, but more constrained, systems

Context aware advertising

IP Television (IPTV) has created a new arena for digital advertising that has not been explored to its full potential yet. IPTV allows users to retrieve on demand content and recommended content; however, very limited research has been applied in the domain of advertising in IPTV systems. The diversity of the field led to a lot of mature efforts in the fields of content recommendation and mobile advertising. The introduction of IPTV and smart devices led to the ability to gather more context information that was not subject of study before. This research attempts at studying the different contextual parameters, how to enrich the advertising context to tailor better ads for users, devising a recommendation engine that utilizes the new context, building a prototype to prove the viability of the system and evaluating it on different quality of service and quality of experience measures. To tackle this problem, a review of the state of the art in the field of context-aware advertising as well as the related field of context-aware multimedia have been studied. The intent was to come up with the most relevant contextual parameters that can possibly yield a higher percentage precision for recommending advertisements to users. Subsequently, a prototype application was also developed to validate the feasibility and viability of the approach. The prototype gathers contextual information related to the number of viewers, their age, genders, viewing angles as well as their emotions. The gathered context is then dispatched to a web service which generates advertisement recommendations and sends them back to the user. A scheduler was also implemented to identify the most suitable time to push advertisements to users based on their attention span. To achieve our contributions, a corpus of 421 ads was gathered and processed for streaming. The advertisements were displayed in reality during the holy month of Ramadan, 2016. A data gathering application was developed where sample users were presented with 10 random ads and asked to rate and evaluate the advertisements according to a predetermined criteria. The gathered data was used for training the recommendation engine and computing the latent context-item preferences. This also served to identify the performance of a system that randomly sends advertisements to users. The resulting performance is used as a benchmark to compare our results against. When it comes to the recommendation engine itself, several implementation options were considered that pertain to the methodology to create a vector representation of an advertisement as well as the metric to use to measure the similarity between two advertisement vectors. The goal is to find a representation of advertisements that circumvents the cold start problem and the best similarity measure to use with the different vectorization techniques. A set of experiments have been designed and executed to identify the right vectorization methodology and similarity measure to apply in this problem domain. To evaluate the overall performance of the system, several experiments were designed and executed that cover different quality aspects of the system such as quality of service, quality of experience and quality of context. All three aspects have been measured and our results show that our recommendation engine exhibits a significant improvement over other mechanisms of pushing ads to users that are employed in currently existing systems. The other mechanisms placed in comparison are the random ad generation and targeted ad generation. Targeted ads mechanism relies on demographic information of the viewer with disregard to his/her historical consumption. Our system showed a precision percentage of 69.70% which means that roughly 7 out of 10 recommended ads are actually liked and viewed to the end by the viewer. The practice of randomly generating ads yields a result of 41.11% precision which means that only 4 out of 10 recommended ads are actually liked by viewers. The targeted ads system resulted in 51.39% precision. Our results show that a significant improvement can be introduced when employing context within a recommendation engine. When introducing emotion context, our results show a significant improvement in case the user’s emotion is happiness; however, it showed a degradation of performance when the user’s emotion is sadness. When considering all emotions, the overall results did not show a significant improvement. It is worth noting though that ads recommended based on detected emotions using our systems proved to always be relevant to the user\u27s current mood

Real-time transmission of scalable video over peer-to-peer networks

Dissertação de mest., Engenharia Elétrica e Eletrónica (Tecnologias da Informação e Telecomunicações), Instituto Superior de Engenharia, Univ. do Algarve, 2012Nos últimos anos temos assistido ao expressivo crescimento na procura de conteúdos de vídeo na Internet. Esse crescimento tem surgido associado ao aumento da diversidade dos terminais com capacidades para receber conteúdos de vídeo e ao aumento na procura de conteúdos em alta definição, colocando novos desafios de heterogeneidade e escalabilidade às redes que servem de suporte à distribuição desses conteúdos. O problema da escalabilidade tem sido resolvido tradicionalmente nas redes IPTV (Internet Protocol Television) recorrendo ao IP Multicast, suportado em redes e equipamentos administrados por operadores privados e que por isso têm mecanimos de controlo que reduzem os riscos associados ao mesmo. No entanto, na Internet, tais riscos levaram a que o IP Multicast não fosse adotado, o que por sua vez condiciona a distribuição em larga escala de vídeo. Neste sentido, os fornecedores de conteúdos vêm-se por isso obrigados a recorrer a soluções ditas de nível de aplicação ou também denominadas de soluções sobrepostas. Neste âmbito as soluções Peer-to-Peer são hoje extensivamente utilizadas como suporte à troca de ficheiros, o que poderia fazer delas uma possível solução à distribuição ponto-multiponto de vídeo. Em relação ao problema da heterogeneidade de terminais, a introdução recente de normas de compressão escalável de vídeo permitem ir ao encontro da variabilidade de equipamentos com diferentes definições e capacidades de processamento. Neste âmbito, a investigação efectuada nesta dissertação pretende combinar as soluções Peer-to-Peer mais importantes, com o vídeo escalável, no sentido de obter um sistema que, suportado na Internet, permita a distribuição ponto-multiponto de conteúdos com requisitos de tempo real para um número elevado de terminais com características heterogéneas