Understanding user experience of mobile video: Framework, measurement, and optimization

Since users have become the focus of product/service design in last decade, the term User eXperience (UX) has been frequently used in the field of Human-Computer-Interaction (HCI). Research on UX facilitates a better understanding of the various aspects of the user’s interaction with the product or service. Mobile video, as a new and promising service and research field, has attracted great attention. Due to the significance of UX in the success of mobile video (Jordan, 2002), many researchers have centered on this area, examining users’ expectations, motivations, requirements, and usage context. As a result, many influencing factors have been explored (Buchinger, Kriglstein, Brandt & Hlavacs, 2011; Buchinger, Kriglstein & Hlavacs, 2009). However, a general framework for specific mobile video service is lacking for structuring such a great number of factors. To measure user experience of multimedia services such as mobile video, quality of experience (QoE) has recently become a prominent concept. In contrast to the traditionally used concept quality of service (QoS), QoE not only involves objectively measuring the delivered service but also takes into account user’s needs and desires when using the service, emphasizing the user’s overall acceptability on the service. Many QoE metrics are able to estimate the user perceived quality or acceptability of mobile video, but may be not enough accurate for the overall UX prediction due to the complexity of UX. Only a few frameworks of QoE have addressed more aspects of UX for mobile multimedia applications but need be transformed into practical measures. The challenge of optimizing UX remains adaptations to the resource constrains (e.g., network conditions, mobile device capabilities, and heterogeneous usage contexts) as well as meeting complicated user requirements (e.g., usage purposes and personal preferences). In this chapter, we investigate the existing important UX frameworks, compare their similarities and discuss some important features that fit in the mobile video service. Based on the previous research, we propose a simple UX framework for mobile video application by mapping a variety of influencing factors of UX upon a typical mobile video delivery system. Each component and its factors are explored with comprehensive literature reviews. The proposed framework may benefit in user-centred design of mobile video through taking a complete consideration of UX influences and in improvement of mobile videoservice quality by adjusting the values of certain factors to produce a positive user experience. It may also facilitate relative research in the way of locating important issues to study, clarifying research scopes, and setting up proper study procedures. We then review a great deal of research on UX measurement, including QoE metrics and QoE frameworks of mobile multimedia. Finally, we discuss how to achieve an optimal quality of user experience by focusing on the issues of various aspects of UX of mobile video. In the conclusion, we suggest some open issues for future study

Semantic multimedia remote display for mobile thin clients

Current remote display technologies for mobile thin clients convert practically all types of graphical content into sequences of images rendered by the client. Consequently, important information concerning the content semantics is lost. The present paper goes beyond this bottleneck by developing a semantic multimedia remote display. The principle consists of representing the graphical content as a real-time interactive multimedia scene graph. The underlying architecture features novel components for scene-graph creation and management, as well as for user interactivity handling. The experimental setup considers the Linux X windows system and BiFS/LASeR multimedia scene technologies on the server and client sides, respectively. The implemented solution was benchmarked against currently deployed solutions (VNC and Microsoft-RDP), by considering text editing and WWW browsing applications. The quantitative assessments demonstrate: (1) visual quality expressed by seven objective metrics, e.g., PSNR values between 30 and 42 dB or SSIM values larger than 0.9999; (2) downlink bandwidth gain factors ranging from 2 to 60; (3) real-time user event management expressed by network round-trip time reduction by factors of 4-6 and by uplink bandwidth gain factors from 3 to 10; (4) feasible CPU activity, larger than in the RDP case but reduced by a factor of 1.5 with respect to the VNC-HEXTILE

Deep Neural Networks for No-Reference and Full-Reference Image Quality Assessment

We present a deep neural network-based approach to image quality assessment (IQA). The network is trained end-to-end and comprises ten convolutional layers and five pooling layers for feature extraction, and two fully connected layers for regression, which makes it significantly deeper than related IQA models. Unique features of the proposed architecture are that: 1) with slight adaptations it can be used in a no-reference (NR) as well as in a full-reference (FR) IQA setting and 2) it allows for joint learning of local quality and local weights, i.e., relative importance of local quality to the global quality estimate, in an unified framework. Our approach is purely data-driven and does not rely on hand-crafted features or other types of prior domain knowledge about the human visual system or image statistics. We evaluate the proposed approach on the LIVE, CISQ, and TID2013 databases as well as the LIVE In the wild image quality challenge database and show superior performance to state-of-the-art NR and FR IQA methods. Finally, cross-database evaluation shows a high ability to generalize between different databases, indicating a high robustness of the learned features

No-reference bitstream-based visual quality impairment detection for high definition H.264/AVC encoded video sequences

Ensuring and maintaining adequate Quality of Experience towards end-users are key objectives for video service providers, not only for increasing customer satisfaction but also as service differentiator. However, in the case of High Definition video streaming over IP-based networks, network impairments such as packet loss can severely degrade the perceived visual quality. Several standard organizations have established a minimum set of performance objectives which should be achieved for obtaining satisfactory quality. Therefore, video service providers should continuously monitor the network and the quality of the received video streams in order to detect visual degradations. Objective video quality metrics enable automatic measurement of perceived quality. Unfortunately, the most reliable metrics require access to both the original and the received video streams which makes them inappropriate for real-time monitoring. In this article, we present a novel no-reference bitstream-based visual quality impairment detector which enables real-time detection of visual degradations caused by network impairments. By only incorporating information extracted from the encoded bitstream, network impairments are classified as visible or invisible to the end-user. Our results show that impairment visibility can be classified with a high accuracy which enables real-time validation of the existing performance objectives

Mobile Audiovisual Terminal: System Design and Subjective Testing in DECT and UMTS networks

It is anticipated that there will shortly be a requirement for multimedia terminals that operate via mobile communications systems. This paper presents a functional specification for such a terminal operating at 32 kb/s in a digital European cordless telecommunications (DECT) and universal mobile telecommunications system (UMTS) radio network. A terminal has been built, based on a PC with digital signal processor (DSP) boards for audio and video coding and decoding. Speech coding is by a phonetically driven code-excited linear prediction (CELP) speech coder and video coding by a block-oriented hybrid discrete cosine transform (DCT) coder. Separate channel coding is provided for the audio and video data. The paper describes the techniques used for audio and video coding, channel coding, and synchronization. Methods of subjective testing in a DECT network and in a UMTS network are also described. These consisted of subjective tests of first impressions of the mobile audio–visual terminal (MAVT) quality, interactive tests, and the completion of an exit questionnaire. The test results showed that the quality of the audio was sufficiently good for comprehension and the video was sufficiently good for following and repeating simple mechanical tasks. However, the quality of the MAVT was not good enough for general use where high-quality audio and video was needed, especially when transmission was in a noisy radio environment

No-reference bitstream-based impairment detection for high efficiency video coding

Video distribution over error-prone Internet Protocol (IP) networks results in visual impairments on the received video streams. Objective impairment detection algorithms are crucial for maintaining a high Quality of Experience (QoE) as provided with IPTV distribution. There is a lot of research invested in H.264/AVC impairment detection models and questions rise if these turn obsolete with a transition to the successor of H.264/AVC, called High Efficiency Video Coding (HEVC). In this paper, first we show that impairments on HEVC compressed sequences are more visible compaired to H.264/AVC encoded sequences. We also show that an impairment detection model designed for H.264/AVC could be reused on HEVC, but that caution is advised. A more accurate model taking into account content classification needed slight modification to remain applicable for HEVC compression video content