Supply Chain

Traditionally supply chain management has meant factories, assembly lines, warehouses, transportation vehicles, and time sheets. Modern supply chain management is a highly complex, multidimensional problem set with virtually endless number of variables for optimization. An Internet enabled supply chain may have just-in-time delivery, precise inventory visibility, and up-to-the-minute distribution-tracking capabilities. Technology advances have enabled supply chains to become strategic weapons that can help avoid disasters, lower costs, and make money. From internal enterprise processes to external business transactions with suppliers, transporters, channels and end-users marks the wide range of challenges researchers have to handle. The aim of this book is at revealing and illustrating this diversity in terms of scientific and theoretical fundamentals, prevailing concepts as well as current practical applications

Applications of Contemporary Management Approaches in Supply Chains

In today's rapidly changing business environment, strong influence of globalization and information technologies drives practitioners and researchers of modern supply chain management, who are interested in applying different contemporary management paradigms and approaches, to supply chain process. This book intends to provide a guide to researchers, graduate students and practitioners by incorporating every aspect of management paradigms into overall supply chain functions such as procurement, warehousing, manufacturing, transportation and disposal. More specifically, this book aims to present recent approaches and ideas including experiences and applications in the field of supply chains, which may give a reference point and useful information for new research and to those allied, affiliated with and peripheral to the field of supply chains and its management

Factors affecting customer loyalty of different strategic groups in the Vietnamese supermarket sector

The main objective of this research is to investigate factors affecting customer loyalty of different supermarket strategic groups, as the term of strategic groups in the grocery sector appears to have been ignored by most researchers and the topic of comprehensive factors affecting customer loyalty are is under-researched. There were two main phases of emperical research, including expert and supermarket-consumer interviews (Phase One) and questionnaire survey (Phase Two). In particular, there were 3055 questionnaires collected from 17 March 2018 to 27 July 2018 in the Vietnamese supermarkets through many channels, including email, postal and face-to-face contact. After data screening, 2913 questionnaires remained in the dataset. The three main quantitative techniques used were exploratory factor analysis (EFA), confirmatory factor analysis (CFA) and structural equation modelling (SEM). The research used both SPSS and AMOS 24. The results revealed there are seven main direct indicators for customer loyalty: retail brand experience, service quality related to in-store employees’ knowledge and attitudes toward consumers, customer satisfaction, promotion effects, switching costs, e-service quality related to a core e-service quality scale, and alternative attractiveness. In that, customer satisfaction can explain only 17.8 percent variation in customer loyalty. In addition, price, habit and income also have a slight positive impact on customer loyalty. This research also revealed seven main factors directly and positively affecting customer satisfaction: customer perceived value, in-store logistics, service quality related to service employees’ knowledge and attitudes toward consumers, store image, customer experience, product quality, and alternative attractiveness negatively relating to customer satisfaction. Besides that, switching costs and price also have a slight direct impact on customer satisfaction. Furthermore, this research also found factors directly and positively affecting customer perceived value, including price, in-store logistics, trust, promotion effects, e-service quality related to a core e-service quality scale, service quality and customer service, and that switching costs are negatively associated with customer perceived value. The research also investigated differences across groups, including strategic groups, age ranges, location, gender, income, education level and occupation. The results showed that there were differences between groups regarding factors affecting customer loyalty, customer satisfaction and customer perceived value. It is believed that the research will prove meaningful for both academia and practitioners in understanding issues relating to factors affecting customer loyalty, especially since multigroup analysis was conducted to examine different relationships between constructs in the researched model; the research also revealed that the term ‘strategic groups’ in the grocery sector should not be ignored. The revised research framework generated in this research can be applied in any industry or market. There are some limitations to this research which are presented in section 8.3 and recommendations for future research

Factors Influencing Customer Satisfaction towards E-shopping in Malaysia

Online shopping or e-shopping has changed the world of business and quite a few people have decided to work with these features. What their primary concerns precisely and the responses from the globalisation are the competency of incorporation while doing their businesses. E-shopping has also increased substantially in Malaysia in recent years. The rapid increase in the e-commerce industry in Malaysia has created the demand to emphasize on how to increase customer satisfaction while operating in the e-retailing environment. It is very important that customers are satisfied with the website, or else, they would not return. Therefore, a crucial fact to look into is that companies must ensure that their customers are satisfied with their purchases that are really essential from the ecommerce’s point of view. With is in mind, this study aimed at investigating customer satisfaction towards e-shopping in Malaysia. A total of 400 questionnaires were distributed among students randomly selected from various public and private universities located within Klang valley area. Total 369 questionnaires were returned, out of which 341 questionnaires were found usable for further analysis. Finally, SEM was employed to test the hypotheses. This study found that customer satisfaction towards e-shopping in Malaysia is to a great extent influenced by ease of use, trust, design of the website, online security and e-service quality. Finally, recommendations and future study direction is provided. Keywords: E-shopping, Customer satisfaction, Trust, Online security, E-service quality, Malaysia

13th International Conference on Modeling, Optimization and Simulation - MOSIM 2020

Comité d’organisation: Université Internationale d’Agadir – Agadir (Maroc) Laboratoire Conception Fabrication Commande – Metz (France)Session RS-1 “Simulation et Optimisation” / “Simulation and Optimization” Session RS-2 “Planification des Besoins Matières Pilotée par la Demande” / ”Demand-Driven Material Requirements Planning” Session RS-3 “Ingénierie de Systèmes Basées sur les Modèles” / “Model-Based System Engineering” Session RS-4 “Recherche Opérationnelle en Gestion de Production” / "Operations Research in Production Management" Session RS-5 "Planification des Matières et des Ressources / Planification de la Production” / “Material and Resource Planning / Production Planning" Session RS-6 “Maintenance Industrielle” / “Industrial Maintenance” Session RS-7 "Etudes de Cas Industriels” / “Industrial Case Studies" Session RS-8 "Données de Masse / Analyse de Données” / “Big Data / Data Analytics" Session RS-9 "Gestion des Systèmes de Transport” / “Transportation System Management" Session RS-10 "Economie Circulaire / Développement Durable" / "Circular Economie / Sustainable Development" Session RS-11 "Conception et Gestion des Chaînes Logistiques” / “Supply Chain Design and Management" Session SP-1 “Intelligence Artificielle & Analyse de Données pour la Production 4.0” / “Artificial Intelligence & Data Analytics in Manufacturing 4.0” Session SP-2 “Gestion des Risques en Logistique” / “Risk Management in Logistics” Session SP-3 “Gestion des Risques et Evaluation de Performance” / “Risk Management and Performance Assessment” Session SP-4 "Indicateurs Clés de Performance 4.0 et Dynamique de Prise de Décision” / ”4.0 Key Performance Indicators and Decision-Making Dynamics" Session SP-5 "Logistique Maritime” / “Marine Logistics" Session SP-6 “Territoire et Logistique : Un Système Complexe” / “Territory and Logistics: A Complex System” Session SP-7 "Nouvelles Avancées et Applications de la Logique Floue en Production Durable et en Logistique” / “Recent Advances and Fuzzy-Logic Applications in Sustainable Manufacturing and Logistics" Session SP-8 “Gestion des Soins de Santé” / ”Health Care Management” Session SP-9 “Ingénierie Organisationnelle et Gestion de la Continuité de Service des Systèmes de Santé dans l’Ere de la Transformation Numérique de la Société” / “Organizational Engineering and Management of Business Continuity of Healthcare Systems in the Era of Numerical Society Transformation” Session SP-10 “Planification et Commande de la Production pour l’Industrie 4.0” / “Production Planning and Control for Industry 4.0” Session SP-11 “Optimisation des Systèmes de Production dans le Contexte 4.0 Utilisant l’Amélioration Continue” / “Production System Optimization in 4.0 Context Using Continuous Improvement” Session SP-12 “Défis pour la Conception des Systèmes de Production Cyber-Physiques” / “Challenges for the Design of Cyber Physical Production Systems” Session SP-13 “Production Avisée et Développement Durable” / “Smart Manufacturing and Sustainable Development” Session SP-14 “L’Humain dans l’Usine du Futur” / “Human in the Factory of the Future” Session SP-15 “Ordonnancement et Prévision de Chaînes Logistiques Résilientes” / “Scheduling and Forecasting for Resilient Supply Chains

CACIC 2015 : XXI Congreso Argentino de Ciencias de la Computación. Libro de actas

Actas del XXI Congreso Argentino de Ciencias de la Computación (CACIC 2015), realizado en Sede UNNOBA Junín, del 5 al 9 de octubre de 2015.Red de Universidades con Carreras en Informática (RedUNCI