Putting the Customer Back in the Center of SOA with Service Design and User-Centered Design

This article introduces a methodology used for designing the online presence of a Swiss SME providing Cloud Services. The Web application used for the purchasing and administration, backed by a Service-Oriented Architec-ture (SOA), has been designed to be customer-centric using a combination of different techniques borrowed from the fields of ethnomethodology, service de-sign and user-centered design. The tools employed include service blueprint de-sign and affinity diagram analysis followed by prototyping and subsequent usa-bility evaluation. This collaborative methodology explained with the help of the applied research project use case is seen to yield excellent results in terms of customer-orientation

Piloting Service Oriented Architecture—A Case Study in the Oil Industry

The Service Oriented Architecture (SOA) paradigm introduced a few years back has already become the driving force behind enterprise systems. It is also a force behind most cutting edge technologies today. Although much is written about SOA, empirical studies on its implementation are next to none. This exploratory case study examines a pilot implementation at an oil-drilling equipment manufacturing company to understand the process and issues involved in SOA adoption. The study depicts the implementation methodology and the roadmap adopted by this organization to help connect its disparate systems using enterprise SOA. This paper can help researcher better understand SOA implementation and help them further explore the managerial issues involved in implementing this new technology

Semantic discovery and reuse of business process patterns

Patterns currently play an important role in modern information systems (IS) development and their use has mainly been restricted to the design and implementation phases of the development lifecycle. Given the increasing significance of business modelling in IS development, patterns have the potential of providing a viable solution for promoting reusability of recurrent generalized models in the very early stages of development. As a statement of research-in-progress this paper focuses on business process patterns and proposes an initial methodological framework for the discovery and reuse of business process patterns within the IS development lifecycle. The framework borrows ideas from the domain engineering literature and proposes the use of semantics to drive both the discovery of patterns as well as their reuse

GUISET: A CONCEPTUAL DESIGN OF A GRID-ENABLED PORTAL FOR E-COMMERCE ON-DEMAND SERVICES

Conventional grid-enabled portal designs have been largely influenced by the usual functional requirements such as security requirements, grid resource requirements and job management requirements. However, the pay-as-you-use service provisioning model of utility computing platforms mean that additional requirements must be considered in order to realize effective grid-enabled portals design for such platforms. This work investigates those relevant additional requirements that must be considered for the design of grid-enabled portals for utility computing contexts. Based on a thorough review of literature, we identified a number of those relevant additional requirements, and developed a grid-enabled portal prototype for the Grid-based Utility Infrastructure for SMME-enabling Technology (GUISET) initiative – a utility computing platform. The GUISET portal was designed to cater for both the traditional grid requirements and some of the relevant additional requirements for utility computing contexts. The result of the evaluation of the GUISET portal prototype using a set of benchmark requirements (standards) revealed that it fulfilled the minimum requirements to be suitable for the utility context

Prozessmanagement als Gestaltungshebel der digitalen Transformation?

Bietet das Hype-Thema «digitale Transformation» die Chance, Prozessmanagement in ein ganz neues Licht zu rücken? Ist Prozessmanagement vielleicht sogar eine wesentliche Voraussetzung, um den digitalen Wandel zielgenauer zu gestalten? Oder wird Prozessmanagement im Zeitalter der selbstorganisierenden Teams und Customer Journeys letztlich überflüssig? Nicht nur Branchen, sondern auch Managementdisziplinen sind herausgefordert, sich mit der Relevanz der digitalen Transformation zu beschäftigen, sich neu zu ordnen, sich besser zu verzahnen und sich letztlich zu wandeln. Ziel der Business-Process-Management-Studie 2016, mit der das Institut für Wirtschaftsinformatik der Zürcher Hochschule für Angewandte Wissenschaften, School of Management and Law seit 2011 regelmässig Status quo und Best Practices im deutschsprachigen Raum erhebt, war es, die Rolle des Prozessmanagements als Gestaltungshebel der digitalen Transformation zu beleuchten

ERP implementation methodologies and frameworks: a literature review

Enterprise Resource Planning (ERP) implementation is a complex and vibrant process, one that involves a combination of technological and organizational interactions. Often an ERP implementation project is the single largest IT project that an organization has ever launched and requires a mutual fit of system and organization. Also the concept of an ERP implementation supporting business processes across many different departments is not a generic, rigid and uniform concept and depends on variety of factors. As a result, the issues addressing the ERP implementation process have been one of the major concerns in industry. Therefore ERP implementation receives attention from practitioners and scholars and both, business as well as academic literature is abundant and not always very conclusive or coherent. However, research on ERP systems so far has been mainly focused on diffusion, use and impact issues. Less attention has been given to the methods used during the configuration and the implementation of ERP systems, even though they are commonly used in practice, they still remain largely unexplored and undocumented in Information Systems research. So, the academic relevance of this research is the contribution to the existing body of scientific knowledge. An annotated brief literature review is done in order to evaluate the current state of the existing academic literature. The purpose is to present a systematic overview of relevant ERP implementation methodologies and frameworks as a desire for achieving a better taxonomy of ERP implementation methodologies. This paper is useful to researchers who are interested in ERP implementation methodologies and frameworks. Results will serve as an input for a classification of the existing ERP implementation methodologies and frameworks. Also, this paper aims also at the professional ERP community involved in the process of ERP implementation by promoting a better understanding of ERP implementation methodologies and frameworks, its variety and history

Navigating the media divide: Innovating and enabling new business models

The worlds of traditional and new media are already clashing, and it\u27s a conflict that continues to expand. However, a second type of conflict is brewing - one that could cause major rifts among traditional partners. For media companies, it\u27s time to pursue different and somewhat opposing business models - and navigate the media divide

Designing and executing digital strategies : completed research paper

The digital economy poses existential threats to — and game-changing opportunities for — companies that were successful in the pre-digital economy. What will distinguish those companies that successfully transform from those that become historical footnotes? This is the question a group of six researchers and consultants from Boston Consulting Group set out to examine. The team conducted in-depth interviews with senior executives at twenty-seven companies in different industries to explore the strategies and organizational initiatives they relied on to seize the opportunities associated with new, readily accessible digital technologies. This paper summarizes findings from this research and offers recommendations to business leaders responsible for digital business success