Toward a Conceptual Model for Citizens’ Adoption of Smart Mobile Government Services during the COVID-19 Pandemic in Jordan

With the accelerated evolution of smart mobile applications, more government organizations are putting forth efforts to motivate their citizens to utilize mobile government (m-gov) applications and services. Accordingly, the citizens’ perspective is vital to improve the applications and promote their engagement in the public services. The current study explored an important issue related to the factors affecting citizens adoption of smart m-gov services in the Jordanian context in order to develop a conceptual framework. Previous research on e-government adoption has paid attention to traditional web-based services. Yet, given the distinguishing characteristics of mobile technology and its application, more study of m-government is warranted. The current study expands the Unified Theory of Acceptance and Use of Technology (UTAUT) by integrating its original variables (i.e., Performance Expectancy PE, Effort Expectancy EE, Social influence SI, Facilitating Conditions FC) with contextual variables (i.e., Fear of COVID-19, Trust, Corruption Avoidance). The proposed model will contribute to academic literature and provide practical implications, advancing the understanding of mobile-based governmental services and applications during crisis time (e.g., COVID-19)

Toward a Conceptual Model for Citizens’ Adoption of Smart Mobile Government Services during the COVID-19 Pandemic in Jordan

With the accelerated evolution of smart mobile applications, more government organizations are putting forth efforts to motivate their citizens to utilize mobile government (m-gov) applications and services. Accordingly, the citizens’ perspective is vital to improve the applications and promote their engagement in the public services. The current study explored an important issue related to the factors affecting citizens adoption of smart m-gov services in the Jordanian context in order to develop a conceptual framework. Previous research on e-government adoption has paid attention to traditional web-based services. Yet, given the distinguishing characteristics of mobile technology and its application, more study of m-government is warranted. The current study expands the Unified Theory of Acceptance and Use of Technology (UTAUT) by integrating its original variables (i.e., Performance Expectancy PE, Effort Expectancy EE, Social influence SI, Facilitating Conditions FC) with contextual variables (i.e., Fear of COVID-19, Trust, Corruption Avoidance). The proposed model will contribute to academic literature and provide practical implications, advancing the understanding of mobile-based governmental services and applications during crisis time (e.g., COVID-19)

Distributed Agents For Contextual Online Searches

As semantic web use and research blossoms, automated online searches - whether to answer a simple question, seek specific sensor readings, or investigate research in a particular domain - has raised a number of issues. Simple search tools cannot handle context-specific search problems, but specialist search tools have a narrow domain and applicability. Some online tools circumvent these problems by putting more filter controls into the hands of users, but this leads to more complex interfaces which can raise usability barriers. A distributed approach, where specialised search agents act autonomously to find contextualised information, can provide a useful compromise between a simple, general search interface and specialist searches. This paper outlines work in progress on design and use of specialist search agents, with a case study to find public transportation bus stops within a spatial region. The approach is demonstrated with a case-study web interface, developed to interpret a text query to find and show bus stop locations within a named boundary by coordinating multiple online search agents. Search agents were designed to follow a common model to allow for future development of agent types, including specialist agents used in the case study to search standard open web services and extract spatial features

TECHNOLOGY INNOVATION IN THE FACE OF UNCERTAINTY: THE CASE OF \u27MY HEALTH RECORD\u27

In this paper we address the challenges faced when new e-health components are introduced within an existing infrastructural arrangement by focusing on the delicate balance between immediate usefulness and forward-looking preparedness. While e-health solutions are currently seen as a core element of on-going health sector reforms in most European countries, much of the challenges related to their design, development and implementation remain understudied. Based on an interpretive case study of technology innovation in the Norwegian healthcare context, we study the practices of building and putting to use a novel web-based platform for communication between users and providers of healthcare services. In particular, we analyse the conceptual design, the association with the installed base, and the relationship with users as core enacting practices of the project team members. We make use of the concepts of generativity and robustness to bring into focus and articulate possible approaches for change anticipation

myTea: Connecting the Web to Digital Science on the Desktop

Bioinformaticians regularly access the hundreds of databases and tools that are available to them on the Web. None of these tools communicate with each other, causing the scientist to copy results manually from a Web site into a spreadsheet or word processor. myGrids' Taverna has made it possible to create templates (workflows) that automatically run searches using these databases and tools, cutting down what previously took days of work into hours, and enabling the automated capture of experimental details. What is still missing in the capture process, however, is the details of work done on that material once it moves from the Web to the desktop: if a scientist runs a process on some data, there is nothing to record why that action was taken; it is likewise not easy to publish a record of this process back to the community on the Web. In this paper, we present a novel interaction framework, built on Semantic Web technologies, and grounded in usability design practice, in particular the Making Tea method. Through this work, we introduce a new model of practice designed specifically to (1) support the scientists' interactions with data from the Web to the desktop, (2) provide automatic annotation of process to capture what has previously been lost and (3) associate provenance services automatically with that data in order to enable meaningful interrogation of the process and controlled sharing of the results

Unique Needs of Lesbian, Gay, Bisexual, Transgender and Queer (LGBTQ) Youth

With this resource guide, Healthy Teen Network intends to draw attention to the unique sexual, reproductive and parenting needs of lesbian, gay, bisexual, transgender and queer/questioning youth; add to the voices calling for a shift in our thinking about them; and call for parity in education, services and supports for LGBTQ individuals

Creating and implementing a system of geolocation for physiotherapy services

The aim of this work was to create a geolocation system for Physiotherapy services. This system will enable Physiotherapists, Physiotherapy clinics and users to locate different Physiotherapy services according to the geographical location. The specific objectives were to create a model of indexing information for Physiotherapists based on their geolocation, personal data, areas of intervention and service agreements; creation of a model of information search; and implementation of a web service that allows indexing and information search of Physiotherapy services for both users and clinicians, based on this various parameters.There are many needs among decision makers regarding the modelling and presentation of health information for better understanding of the phenomena and better management of all resources. The geolocation (Web-based mapping) stands out as an important tool that allows users through systems like Google Maps or Yahoo Maps to access, acknowledge and manage services or monitoring diseases or epidemics. In the context of health care these systems allow a better allocation of resources by health systems as well as a selection and more informed choice by the users.The system methodology involved several stages: 1º Step: the list of requirements was create with the assistance of a group of Physiotherapists, it was determined the set of information considered useful to the end user when viewing the system, including: General information - Physiotherapist personal data, including relevant contacts; Clinical Information - refers to the types of available valances within Physiotherapy services; Administrative Information - refers to agreements and contracts with external entities. The definition of data took into account the end user, the vocabulary was adapted for Physiotherapists and users. 2º Step: Design, system architecture and the creation of the system interface, in both frontend and backend, we opted for the PHP language for the management system and MySQL for the database. 3º Step: The system was set up in a subdomain with its own web access in the last phase of implementation. Users of the system were divided into two types: User looking for Physiotherapy services - this includes patients and other Physiotherapists who refer their clients to other services and users seeking to advertise their Physiotherapy services - this includes Physiotherapists and clinics wishing to register their information on the system aiming to facilitate contacts.Several benefits of using this system were described, including easy management and availability of geographical information for patients and other health professionals, that could promote a possible decrease in costs, time and resources saving, both human and economic in health services access.Today, ICT are increasingly present in the practice of the Physiotherapist, covering new areas and putting at their disposal a wide range of solutions and tools for clinical practice. This system will enable Physiotherapists, Physiotherapy clinics and users to locate different Physiotherapy services, fostering an environment of increasingly shared and equal access to care facilities.N/

Streamlining governmental processes by putting citizens in control of their personal data

Governments typically store large amounts of personal information on their citizens, such as a home address, marital status, and occupation, to offer public services. Because governments consist of various governmental agencies, multiple copies of this data often exist. This raises concerns regarding data consistency, privacy, and access control, especially under recent legal frameworks such as GDPR. To solve these problems, and to give citizens true control over their data, we explore an approach using the decentralised Solid ecosystem, which enables citizens to maintain their data in personal data pods. We have applied this approach to two high-impact use cases, where citizen information is stored in personal data pods, and both public and private organisations are selectively granted access. Our findings indicate that Solid allows reshaping the relationship between citizens, their personal data, and the applications they use in the public and private sector. We strongly believe that the insights from this Flemish Solid Pilot can speed up the process for public administrations and private organisations that want to put the users in control of their data