Robust Grammatical Analysis for Spoken Dialogue Systems

We argue that grammatical analysis is a viable alternative to concept spotting for processing spoken input in a practical spoken dialogue system. We discuss the structure of the grammar, and a model for robust parsing which combines linguistic sources of information and statistical sources of information. We discuss test results suggesting that grammatical processing allows fast and accurate processing of spoken input.Comment: Accepted for JNL

Dialogue based interfaces for universal access.

Conversation provides an excellent means of communication for almost all people. Consequently, a conversational interface is an excellent mechanism for allowing people to interact with systems. Conversational systems are an active research area, but a wide range of systems can be developed with current technology. More sophisticated interfaces can take considerable effort, but simple interfaces can be developed quite rapidly. This paper gives an introduction to the current state of the art of conversational systems and interfaces. It describes a methodology for developing conversational interfaces and gives an example of an interface for a state benefits web site. The paper discusses how this interface could improve access for a wide range of people, and how further development of this interface would allow a larger range of people to use the system and give them more functionality

Survey on Evaluation Methods for Dialogue Systems

In this paper we survey the methods and concepts developed for the evaluation of dialogue systems. Evaluation is a crucial part during the development process. Often, dialogue systems are evaluated by means of human evaluations and questionnaires. However, this tends to be very cost and time intensive. Thus, much work has been put into finding methods, which allow to reduce the involvement of human labour. In this survey, we present the main concepts and methods. For this, we differentiate between the various classes of dialogue systems (task-oriented dialogue systems, conversational dialogue systems, and question-answering dialogue systems). We cover each class by introducing the main technologies developed for the dialogue systems and then by presenting the evaluation methods regarding this class

A Proposal for Processing and Fusioning Multiple Information Sources in Multimodal Dialog Systems

Proceedings of: PAAMS 2014 International Workshops. Agent-based Approaches for the Transportation Modelling and Optimisation (AATMO' 14 ) & Intelligent Systems for Context-based Information Fusion (ISCIF' 14). Salamanca, Spain, June 4-6, 2014.Multimodal dialog systems can be defined as computer systems that process two or more user input modes and combine them with multimedia system output. This paper is focused on the multimodal input, providing a proposal to process and fusion the multiple input modalities in the dialog manager of the system, so that a single combined input is used to select the next system action. We describe an application of our technique to build multimodal systems that process user's spoken utterances, tactile and keyboard inputs, and information related to the context of the interaction. This information is divided in our proposal into external and internal context, user's internal, represented in our contribution by the detection of their intention during the dialog and their emotional state.This work was supported in part by Projects MINECO TEC2012-37832-C02-01, CICYT TEC2011-28626-C02-02, CAM CONTEXTS (S2009/TIC-1485)

Topic Independent Identification of Agreement and Disagreement in Social Media Dialogue

Research on the structure of dialogue has been hampered for years because large dialogue corpora have not been available. This has impacted the dialogue research community's ability to develop better theories, as well as good off the shelf tools for dialogue processing. Happily, an increasing amount of information and opinion exchange occur in natural dialogue in online forums, where people share their opinions about a vast range of topics. In particular we are interested in rejection in dialogue, also called disagreement and denial, where the size of available dialogue corpora, for the first time, offers an opportunity to empirically test theoretical accounts of the expression and inference of rejection in dialogue. In this paper, we test whether topic-independent features motivated by theoretical predictions can be used to recognize rejection in online forums in a topic independent way. Our results show that our theoretically motivated features achieve 66% accuracy, an improvement over a unigram baseline of an absolute 6%.Comment: @inproceedings{Misra2013TopicII, title={Topic Independent Identification of Agreement and Disagreement in Social Media Dialogue}, author={Amita Misra and Marilyn A. Walker}, booktitle={SIGDIAL Conference}, year={2013}