Bridging the gap between textual and formal business process representations

Tesi en modalitat de compendi de publicacionsIn the era of digital transformation, an increasing number of organizations are start ing to think in terms of business processes. Processes are at the very heart of each business, and must be understood and carried out by a wide range of actors, from both technical and non-technical backgrounds alike. When embracing digital transformation practices, there is a need for all involved parties to be aware of the underlying business processes in an organization. However, the representational complexity and biases of the state-of-the-art modeling notations pose a challenge in understandability. On the other hand, plain language representations, accessible by nature and easily understood by everyone, are often frowned upon by technical specialists due to their ambiguity. The aim of this thesis is precisely to bridge this gap: Between the world of the techni cal, formal languages and the world of simpler, accessible natural languages. Structured as an article compendium, in this thesis we present four main contributions to address specific problems in the intersection between the fields of natural language processing and business process management.A l’era de la transformació digital, cada vegada més organitzacions comencen a pensar en termes de processos de negoci. Els processos són el nucli principal de tota empresa i, com a tals, han de ser fàcilment comprensibles per un ampli ventall de rols, tant perfils tècnics com no-tècnics. Quan s’adopta la transformació digital, és necessari que totes les parts involucrades estiguin ben informades sobre els protocols implantats com a part del procés de digitalització. Tot i això, la complexitat i biaixos de representació dels llenguatges de modelització que actualment conformen l’estat de l’art sovint en dificulten la seva com prensió. D’altra banda, les representacions basades en documentació usant llenguatge natural, accessibles per naturalesa i fàcilment comprensibles per tothom, moltes vegades són vistes com un problema pels perfils més tècnics a causa de la presència d’ambigüitats en els textos. L’objectiu d’aquesta tesi és precisament el de superar aquesta distància: La distància entre el món dels llenguatges tècnics i formals amb el dels llenguatges naturals, més accessibles i senzills. Amb una estructura de compendi d’articles, en aquesta tesi presentem quatre grans línies de recerca per adreçar problemes específics en aquesta intersecció entre les tecnologies d’anàlisi de llenguatge natural i la gestió dels processos de negoci.Postprint (published version

On the application of artificial intelligence and human computation to the automation of agile software task effort estimation

Software effort estimation (SEE), as part of the wider project planning and product road mapping process, occurs throughout a software development life cycle. A variety of effort estimation methods have been proposed in the literature, including algorithmic methods, expert based methods, and more recently, methods based on techniques drawn from machine learning and natural language processing. In general, the consensus in the literature is that expert-based methods such as Planning Poker are more reliable than automated effort estimation. However, these methods are labour intensive and difficult to scale to large-scale projects. To address this limitation, this thesis investigates the feasibility of using human computation techniques to coordinate crowds of inexpert workers to predict expert-comparable effort estimates for a given software development task. The research followed an empirical methodology and used four different methods: literature review, replication, a series of laboratory experiments, and ethnography. The literature uncovered the lack of suitable datasets that include the attributes of descriptive text (corpus), actual cost, and expert estimates for a given software development task. Thus, a new dataset was developed to meet the necessary requirements. Next, effort estimation based on recent natural language processing advancements was evaluated and compared with expert estimates. The results suggest that there was no significant improvement, and the automated approach was still outperformed by expert estimates. Therefore, the feasibility of scaling the Planning Poker effort estimation method by using human computation in a micro-task crowdsourcing environment was explored. A series of pilot experiments were conducted to find the proper design for adapting Planning Poker to a crowd environment. This resulted in designing a new estimation method called Crowd Planning Poker (CPP). The pilot experiments revealed that a significant proportion of the crowd submitted poor quality assignments. Therefore, an approach to actively managing the quality of SEE work was proposed and evaluated before being integrated into the CPP method. A substantial overall evaluation was then conducted. The results demonstrated that crowd workers were able to discriminate between tasks of varying complexity and produce estimates that were comparable with those of experts and at substantially reduced cost compared with small teams of domain experts. It was further noted in the experiments that crowd workers provide useful insights as to the resolution of the task. Therefore, as a final step, fine-grained details about crowd workers’ behaviour, including actions taken and artifacts reviewed, were used in an ethnographic study to understand how crowd effort estimation takes place in a crowd. Four persona archetypes were developed to describe the crowd behaviours, and the results of the behaviour analysis were confirmed by surveying the crowd workers

Continuous Rationale Management

Continuous Software Engineering (CSE) is a software life cycle model open to frequent changes in requirements or technology. During CSE, software developers continuously make decisions on the requirements and design of the software or the development process. They establish essential decision knowledge, which they need to document and share so that it supports the evolution and changes of the software. The management of decision knowledge is called rationale management. Rationale management provides an opportunity to support the change process during CSE. However, rationale management is not well integrated into CSE. The overall goal of this dissertation is to provide workflows and tool support for continuous rationale management. The dissertation contributes an interview study with practitioners from the industry, which investigates rationale management problems, current practices, and features to support continuous rationale management beneficial for practitioners. Problems of rationale management in practice are threefold: First, documenting decision knowledge is intrusive in the development process and an additional effort. Second, the high amount of distributed decision knowledge documentation is difficult to access and use. Third, the documented knowledge can be of low quality, e.g., outdated, which impedes its use. The dissertation contributes a systematic mapping study on recommendation and classification approaches to treat the rationale management problems. The major contribution of this dissertation is a validated approach for continuous rationale management consisting of the ConRat life cycle model extension and the comprehensive ConDec tool support. To reduce intrusiveness and additional effort, ConRat integrates rationale management activities into existing workflows, such as requirements elicitation, development, and meetings. ConDec integrates into standard development tools instead of providing a separate tool. ConDec enables lightweight capturing and use of decision knowledge from various artifacts and reduces the developers' effort through automatic text classification, recommendation, and nudging mechanisms for rationale management. To enable access and use of distributed decision knowledge documentation, ConRat defines a knowledge model of decision knowledge and other artifacts. ConDec instantiates the model as a knowledge graph and offers interactive knowledge views with useful tailoring, e.g., transitive linking. To operationalize high quality, ConRat introduces the rationale backlog, the definition of done for knowledge documentation, and metrics for intra-rationale completeness and decision coverage of requirements and code. ConDec implements these agile concepts for rationale management and a knowledge dashboard. ConDec also supports consistent changes through change impact analysis. The dissertation shows the feasibility, effectiveness, and user acceptance of ConRat and ConDec in six case study projects in an industrial setting. Besides, it comprehensively analyses the rationale documentation created in the projects. The validation indicates that ConRat and ConDec benefit CSE projects. Based on the dissertation, continuous rationale management should become a standard part of CSE, like automated testing or continuous integration

XXV Congreso Argentino de Ciencias de la Computación - CACIC 2019: libro de actas

Trabajos presentados en el XXV Congreso Argentino de Ciencias de la Computación (CACIC), celebrado en la ciudad de Río Cuarto los días 14 al 18 de octubre de 2019 organizado por la Red de Universidades con Carreras en Informática (RedUNCI) y Facultad de Ciencias Exactas, Físico-Químicas y Naturales - Universidad Nacional de Río CuartoRed de Universidades con Carreras en Informátic

XXV Congreso Argentino de Ciencias de la Computación - CACIC 2019: libro de actas

Trabajos presentados en el XXV Congreso Argentino de Ciencias de la Computación (CACIC), celebrado en la ciudad de Río Cuarto los días 14 al 18 de octubre de 2019 organizado por la Red de Universidades con Carreras en Informática (RedUNCI) y Facultad de Ciencias Exactas, Físico-Químicas y Naturales - Universidad Nacional de Río CuartoRed de Universidades con Carreras en Informátic