A General Framework for Predictive Business Process Monitoring

Abstract. As organizations gain awareness of the potential business value locked in their process execution event logs, "evidence-based" business process management (BPM) becomes a common tool for process analysts. In contrast to traditional process monitoring techniques which are typically performed using data from running process instances only, predictive evidence-based BPM methods tap also into historical data, to allow process workers to respond, in real-time, to specific process performance issues and compliance violations as they arise or even before they arise. In previous work, various approaches have been proposed to address typical predictive process monitoring problems, such as whether a running process instance will meet its performance targets, or when will an instance be finally finished. However, these approaches are rather ad-hoc and lack generality, as they tackle only particular, pre-defined aspects of predictive monitoring and often only work with specific characteristics of the dataset. The proposed research project aims at developing a general and robust framework for predictive process monitoring that will address a variety of process monitoring tasks such as predicting the outcome of individual activities or of the whole process instance, or predicting the completion path of an instance

Predictive Process Monitoring Methods: Which One Suits Me Best?

Predictive process monitoring has recently gained traction in academia and is maturing also in companies. However, with the growing body of research, it might be daunting for companies to navigate in this domain in order to find, provided certain data, what can be predicted and what methods to use. The main objective of this paper is developing a value-driven framework for classifying existing work on predictive process monitoring. This objective is achieved by systematically identifying, categorizing, and analyzing existing approaches for predictive process monitoring. The review is then used to develop a value-driven framework that can support organizations to navigate in the predictive process monitoring field and help them to find value and exploit the opportunities enabled by these analysis techniques

An Eye into the Future: Leveraging A-Priori Knowledge in Predictive Business Process Monitoring

Ikka leidub juhtumeid, kus lisaks andmetele minevikust, eksisteerib täiendavaid teadmisi (apriori teadmised) selle kohta, kuidas protsessid teostuvad tulevikus. Neid teadmisi saab kasutada selleks, et parandada tuleviku ennustusi juhtumitele, mille kohta ei ole olevikus informatsiooni. Käesolevas töös tutvustame kahte meetodit - nad põhinevad rekurrentsetel tehisnärvivõrkudel, mis kasutavad pika lühiajalise mäluga (PLM) rakke. Need meetodid kasutavad informatsiooni protsessiteostusjuhtumite struktuuri kohta ja a priori teadmisi protsessi võimalike tulemite kohta, et ennustada järgmisi juhtumeid protsessi teostuse ahelas. Testides neid meetodeid kuue elulise sündmuste logiga näitavad meetodite täpsuse paranemist võrreldes tavaliste PLM-il põhinevate meetoditega.Predictive business process monitoring aims at leveraging past process execution data to predict how ongoing (uncompleted) process executions will unfold up to their completion. Nevertheless, cases exist in which, together with pastexecution data, some additional knowledge (a-prioriknowledge) about how a process execution will develop in the future is available. This knowledge about the future can be leveraged forimproving the quality of the predictions of events that are currently unknown. In this thesis, we present two techniques - based on Recurrent Neural Networks with Long Short-Term Memory (LSTM) cells - able to leverage knowledge about the structure of the process execution traces as well as a-priori knowledge about how they will unfold in the future for predicting the sequence of future activities of ongoing process executions. The results obtained by applying these techniques on six real-life logs show an improvement in terms of accuracy over a plain LSTM-based baseline

Leveraging Multi-Perspective A priori Knowledge in Predictive Business Process Monitoring

Äriprotsesside ennestusseire on valdkond, mis on pühendunud käimasolevate äriprotsesside tuleviku ennustamisele kasutades selleks minevikus sooritatud äriprotsesside kohta käivaid andmeid. Valdav osa uurimustööst selles valdkonnas keskendub ainult seda tüüpi andmetele, jättes tähelepanuta täiendavad teadmised (a priori teadmised) protsessi teostumise kohta tulevikus. Hiljuti pakuti välja lähenemine, mis võimaldab a priori teadmisi kasutada LTL-reeglite näol. Kuid tõsiasjana on antud tehnika limiteeritud äriprotsessi kontroll-voole, jättes välja võimaluse väljendada a priori teadmisi, mis puudutavad lisaks kontrollvoole ka informatsiooni protsessis leiduvate atribuutide kohta (multiperspektiivsed a priori teadmised). Me pakume välja lahenduse, mis võimaldab seda tüüpi teadmiste kasutuse, tehes multiperspektiivseid ennustusi käimasoleva äriprotsessi kohta. Tulemused, milleni jõuti rakendades väljapakutud tehnikat 20-le tehisärilogile ning ühele elulisele ärilogile, näitavad, et meie lähenemine suudab pakkuda konkurentsivõimelisi ennustusi.Predictive business process monitoring is an area dedicated to exploiting past process execution data in order to predict the future unfolding of a currently executed business process instance. Most of the research done in this domain focuses on exploiting the past process execution data only, leaving neglected additional a priori knowledge that might become available at runtime. Recently, an approach was proposed, which allows to leverage a priori knowledge on the control flow in the form of LTL-rules. However, cases exist in which more granular a priori knowledge becomes available about perspectives that go be-yond the pure control flow like data, time and resources (multiperspective a priori knowledge). In this thesis, we propose a technique that enables to leverage multi-perspective a priori knowledge when making predictions of complex sequences, i.e., sequences of events with a subset of the data attributes attached to them. The results, obtained by applying the proposed technique to 20 synthetic logs and 1 real life log, show that the proposed technique is able to overcome state-of-the-art approaches by successfully leveraging multiperspective a priori knowledge

Specification-Driven Predictive Business Process Monitoring

Predictive analysis in business process monitoring aims at forecasting the future information of a running business process. The prediction is typically made based on the model extracted from historical process execution logs (event logs). In practice, different business domains might require different kinds of predictions. Hence, it is important to have a means for properly specifying the desired prediction tasks, and a mechanism to deal with these various prediction tasks. Although there have been many studies in this area, they mostly focus on a specific prediction task. This work introduces a language for specifying the desired prediction tasks, and this language allows us to express various kinds of prediction tasks. This work also presents a mechanism for automatically creating the corresponding prediction model based on the given specification. Differently from previous studies, instead of focusing on a particular prediction task, we present an approach to deal with various prediction tasks based on the given specification of the desired prediction tasks. We also provide an implementation of the approach which is used to conduct experiments using real-life event logs.Comment: This article significantly extends the previous work in https://doi.org/10.1007/978-3-319-91704-7_7 which has a technical report in arXiv:1804.00617. This article and the previous work have a coauthor in commo