A measuring tool for integrated internal communication : a case study of the University of South Africa library

Text in English, abstract in English, Afrikaans and VendaThis study developed and tested an integrated internal communication audit (IICA) tool to evaluate the communication strengths and weaknesses of the Unisa Library. The existing communication audit instruments were explored, namely: the Communication Satisfaction Questionnaire (CSQ) and the International Communication Association (ICA) audit were adapted and complemented by the Organisational Culture Survey (OCS) and the Critical Incident Technique (CIT). The current trends and the trends in South Africa were also explored. The sequential mixed method design consisting of the semi-structured qualitative interviews and the quantitative surveys were used to collect data. The ATLAS.ti and the Statistical Package for Social Sciences (SPSS) software packages were used to analyse qualitative and quantitative data. The results revealed the IICA as an appropriate tool for measuring the integrated internal communication of the Unisa Library. The IICA identified the communication needs of employees; the active and preferred communication channels; and the positive and negative communication experiences of employees.Hierdie studie het ʼn geïntegreerde interne kommunikasie-oudit (IICA)-hulpmiddel ontwikkel en getoets om kommunikasie-sterkpunte en -swakhede van die Unisa-biblioteek te evalueer. Die bestaande kommunikasie-oudit-instrumente was ondersoek, naamlik: die Kommunikasietevredenheidsvraelys (CSQ) en die Internasionale Kommunikasievereniging (ICA) se oudit is aangepas en gekomplementeer deur die Organisasiekultuur-opname (OCS) en die Kritiese-insident-tegniek (CIT). Die sekwensiële gemengdemetode-ontwerp, bestaande uit die halfgestruktureerde kwalitatiewe onderhoude en die kwantitatiewe opnames, is gebruik om data in te samel. Die ATLAS.ti-programmatuurpakket en die Statistiese Pakket vir Sosiale Wetenskappe (SPSS)-programmatuur is gebruik om kwalitatiewe en kwantitatiewe data te ontleed. Die resultate gewys die IICA as ʼn geskikte hulpmiddel was in die meting van die geïntegreerde interne kommunikasie van die Biblioteek. Die IICA geïdentifiseer die kommunikasie behoeftes van werknemers; die aktiewe en voorkeur kommunikasie kanale; en die positiewe en negatiewe kommunikasie ervarings van werknemers.Ngudo iyi yo bveledza na u linga tshishumiswa tsha u Sedzulusa Vhudavhidzani ha nga ngomu ho Ṱanganelaho (Integrated Internal Communication Audit (IICA), u ṱola vhuḓi na vhuvhi ha vhudavhidzani kha Ḽaiburari ya Univesithi ya Afrika Tshipembe. Zwishumiswa zwa u sedza vhudavhidzani zwi re hone zwo sedzuluswaho zwi katela: Mbudzisambekanywa dza Vhudavhidzani dzine dza fusha ṱhoḓea (Communication Satisfaction Questionnaire) (CSQ) na tshishumiswa tsha u sedzulusa vhudavhidzani tsha Dzangano ḽa Dzitshaka ḽa Vhudavhidzani (International Communication Association) (ICA). Zwishumiswa izwo zwo ḓadziswa nga tshishumiswa tsha Ṱhoḓisiso ya Mvelele ya Tshiimiswa (Organisational Culture Survey) (OCS) na Tshikalo tsha u ela Maitele a Zwithu zwa ndeme (Critical Incident Technique) (CIT). Pulane ya thevhekano ya maitele o ṱanganelaho o vhumbwaho nga maitele a ṱhoḓisiso ane a shumiswa kha saintsi dza matshilisano (qualitative) na maitele a ṱhoḓisiso ane a shumisa zwiṱatisiṱika na mbalo (quantitative) zwo shumiswa u kuvhanganya mawanwa. Phakhedzhi ya Sofuthiwea ya ATLAS.ti na phakhedzhi ya Siṱatisiṱika ya Saintsi dza Matshilisano (Statistical Package for Social Sciences - SPSS) dzo shumiswa u saukanya mawanwa a ṱhoḓisiso dza matshilisano na a ṱhoḓisiso dza zwiṱatisiṱika na mbalo. Mvelelo dzo bvisela khagala uri IICA ndi tshishumiswa tsho teaho u ela vhudavhidzani ho ṱanganelaho ha nga ngomu Ḽaiburari ya Univesithi ya Afrika Tshipembe. Tshishumiswa itshi tsho bvisela khagala thoḓea dza vhashumi dza vhudavhidzani, zwishumiswa zwa vhudavhidzani zwine zwa khou shumiswa na zwi takalelwaho; na tshenzhemo ya vhashumi kha vhudavhidzani havhudi and vhu si havhudi.Communication ScienceM. Comm (Communication Science

Twitter as a communications instrument to support the decision making process in UAE police

A thesis submitted to the University of Bedfordshire in partial fulfilment of the requirements for the degree of Doctor of PhilosophySocial media are increasingly becoming platforms of choice for communication among individuals and groups of the public, and hence organisations are interested in engaging with communities and the public through this form of media to gain intelligence from such engagements to support their decision making processes. Yet, organisations are missing on realising the potential value from using social media for this type of interaction and engagement, while paucity in research addressing practical ways to use social media communication in supporting decision making still persists. This research investigates and proposes a practical framework for using social media – specifically Twitter – as a communications instrument to support the decision making process in police organisations. The research design is based on developing and evaluating a proof of concept representing engagements between the United Arab Emirates (UAE) police as a case study of police organisations with communities and members of the public in the UAE. The proof of concept is designed based on comparing and contrasting current practices by the UAE police with models, trends, and practices discussed in related literature. The research uses the Grounded Theory methodology to guide sampling, data collection, and analysis. The contribution of the research is to both theory and practice. The research addresses a gap in the body of knowledge for a framework that guides the development of models, policies, and practices for the use of social media as a communication instrument to support decision making in governmental organisations, specifically the police. In addition, the framework offers practical insights to policy makers into using different social media to engage with the public in communication, interactions, and knowledge sharing, with the aim of supporting decision making

A generic approach to the evolution of interaction in ubiquitous systems

This dissertation addresses the challenge of the configuration of modern (ubiquitous, context-sensitive, mobile et al.) interactive systems where it is difficult or impossible to predict (i) the resources available for evolution, (ii) the criteria for judging the success of the evolution, and (iii) the degree to which human judgements must be involved in the evaluation process used to determine the configuration. In this thesis a conceptual model of interactive system configuration over time (known as interaction evolution) is presented which relies upon the follow steps; (i) identification of opportunities for change in a system, (ii) reflection on the available configuration alternatives, (iii) decision-making and (iv) implementation, and finally iteration of the process. This conceptual model underpins the development of a dynamic evolution environment based on a notion of configuration evaluation functions (hereafter referred to as evaluation functions) that provides greater flexibility than current solutions and, when supported by appropriate tools, can provide a richer set of evaluation techniques and features that are difficult or impossible to implement in current systems. Specifically this approach has support for changes to the approach, style or mode of use used for configuration - these features may result in more effective systems, less effort involved to configure them and a greater degree of control may be offered to the user. The contributions of this work include; (i) establishing the the need for configuration evolution through a literature review and a motivating case study experiment, (ii) development of a conceptual process model supporting interaction evolution, (iii) development of a model based on the notion of evaluation functions which is shown to support a wide range of interaction configuration approaches, (iv) a characterisation of the configuration evaluation space, followed by (v) an implementation of these ideas used in (vi) a series of longitudinal technology probes and investigations into the approaches

A pattern language for evolution reuse in component-based software architectures

Context: Modern software systems are prone to a continuous evolution under frequently varying requirements and changes in operational environments. Architecture-Centric Software Evolution (ACSE) enables changes in a system’s structure and behaviour while maintaining a global view of the software to address evolution-centric trade-offs. Lehman’s law of continuing change demands for long-living and continuously evolving architectures to prolong the productive life and economic value of software. Also some industrial research shows that evolution reuse can save approximately 40% effort of change implementation in ACSE process. However, a systematic review of existing research suggests a lack of solution(s) to support a continuous integration of reuse knowledge in ACSE process to promote evolution-off-the-shelf in software architectures. Objectives: We aim to unify the concepts of software repository mining and software evolution to discover evolution-reuse knowledge that can be shared and reused to guide ACSE. Method: We exploit repository mining techniques (also architecture change mining) that investigates architecture change logs to discover change operationalisation and patterns. We apply software evolution concepts (also architecture change execution) to support pattern-driven reuse in ACSE. Architecture change patterns support composition and application of a pattern language that exploits patterns and their relations to express evolution-reuse knowledge. Pattern language composition is enabled with a continuous discovery of patterns from architecture change logs and formalising relations among discovered patterns. Pattern language application is supported with an incremental selection and application of patterns to achieve reuse in ACSE. The novelty of the research lies with a framework PatEvol that supports a round-trip approach for a continuous acquisition (mining) and application (execution) of reuse knowledge to enable ACSE. Prototype support enables customisation and (semi-) automation for the evolution process. Results: We evaluated the results based on the ISO/IEC 9126 - 1 quality model and a case study based validation of the architecture change mining and change execution processes. We observe consistency and reusability of change support with pattern-driven architecture evolution. Change patterns support efficiency for architecture evolution process but lack a fine-granular change implementation. A critical challenge lies with the selection of appropriate patterns to form a pattern language during evolution. Conclusions: The pattern language itself continuously evolves with an incremental discovery of new patterns from change logs over time. A systematic identification and resolution of change anti-patterns define the scope for future research

Towards an aspect weaving BPEL engine

This position paper proposes the use of dynamic aspects and the visitor design pattern to obtain a highly configurable and extensible BPEL engine. Using these two techniques, the core of this infrastructural software can be customised to meet new requirements and add features such as debugging, execution monitoring, or changing to another Web Service selection policy. Additionally, it can easily be extended to cope with customer-specific BPEL extensions. We propose the use of dynamic aspects not only on the engine itself but also on the workflow in order to tackle the problems of Web Service hot deployment and hot fixes to long running processes. In this way, composing aWeb Service "on-the-fly" means weaving its choreography interface into the workflow

A Generic Network and System Management Framework

Networks and distributed systems have formed the basis of an ongoing communications revolution that has led to the genesis of a wide variety of services. The constantly increasing size and complexity of these systems does not come without problems. In some organisations, the deployment of Information Technology has reached a state where the benefits from downsizing and rightsizing by adding new services are undermined by the effort required to keep the system running. Management of networks and distributed systems in general has a straightforward goal: to provide a productive environment in which work can be performed effectively. The work required for management should be a small fraction of the total effort. Most IT systems are still managed in an ad hoc style without any carefully elaborated plan. In such an environment the success of management decisions depends totally on the qualification and knowledge of the administrator. The thesis provides an analysis of the state of the art in the area of Network and System Management and identifies the key requirements that must be addressed for the provisioning of Integrated Management Services. These include the integration of the different management related aspects (i.e. integration of heterogeneous Network, System and Service Management). The thesis then proposes a new framework, INSMware, for the provision of Management Services. It provides a fundamental basis for the realisation of a new approach to Network and System Management. It is argued that Management Systems can be derived from a set of pre-fabricated and reusable Building Blocks that break up the required functionality into a number of separate entities rather than being developed from scratch. It proposes a high-level logical model in order to accommodate the range of requirements and environments applicable to Integrated Network and System Management that can be used as a reference model. A development methodology is introduced that reflects principles of the proposed approach, and provides guidelines to structure the analysis, design and implementation phases of a management system. The INSMware approach can further be combined with the componentware paradigm for the implementation of the management system. Based on these principles, a prototype for the management of SNMP systems has been implemented using industry standard middleware technologies. It is argued that development of a management system based on Componentware principles can offer a number of benefits. INSMware Components may be re-used and system solutions will become more modular and thereby easier to construct and maintain

Architectural support for ubiquitous access to multimedia content

Tese de doutoramento. Engenharia Electrotécnica e de Computadores (Telecomunicações). Faculdade de Engenharia. Universidade do Porto. 200

A multi-faceted approach to the effect of export product adaptation on customer value creation

Customers seek to maximise the value that they obtain through the products that they buy, which is why firms that provide their customers with superior value have been traditionally considered as competitively competent and able to optimise their sales and profitability. At the same time, product adaptation strategy has often been linked with enabling customer value creation, inasmuch as it enables addressing heterogeneous and changing customer needs. Consequently, the opportunity of customising products to satisfy customers with different needs and preferences, constitutes product adaptation particularly important for exporters who try to reach different customers in foreign markets. Nevertheless, the link between export product adaptation and creating customer value has not been empirically traced so far. What is more, the findings regarding whether export product adaptation is the preferred strategy or standardisation is the choice that can lead to better performance outcomes remain ambiguous. The marketing adaptation literature has suggested that this lack of unanimity calls for a re-conceptualisation of the phenomenon. This study posits that customer value creation, a central marketing concept and a mechanism for achieving market and financial goals, is a core outcome of export product adaptation activities and seeks to explore this so far empirically unexplored link. Second, in order to explore the routes by which adaptation may shape export customer value creation, this study adopts a multi-faceted conceptualisation of firm-level product adaptation that comprises export product adaptation (i) quantity, (ii) intensity and (iii) novelty. The theoretical premises of the attribute-based view of value and the means-end theory support understanding the interplay between the different facets of export product adaptation and how they shape customer value creation. Additionally, a contingency theory approach serves as the basis to synthesize the conceptual framework underpinning this study by taking into consideration the moderating effect of several internal to the firm factors and aspects of the firms’ external environment.Drawing on survey data from 249 small, medium and larger Finnish exporting firms this study uses structural equation modelling (SEM) to test the hypothesised relationships. The results provide evidence to support the claim that the impact of the different aspects of export product adaptation on customer value creation is differential. The effect of quantity of export product adaptation on export customer value creation is positive, augmented by high levels of intensity but impeded by high levels of novelty of export product adaptation. The quantity – customer value creation relationship is further contingent on various internal and external factors. The results reveal that increased export product variety exerts a strong negative moderating impact on the aforementioned relationship. Additionally, conditions of the external environment where greater adaptation is beneficial for export customer value creation, and instances where greater export product adaptation is potentially harmful for export customer value creation are identified. Specifically, product regulation heterogeneity and customer dynamism act synergistically by positively moderating the above relationship, while investment uncertainty hinders the effect by acting as a negative moderator. The moderating effects of export scope, firm size, customer heterogeneity and product regulations dynamism are not empirically supported. This study concludes with a discussion of the findings in conjunction with their theoretical and managerial implications, as well as the research avenues that lie ahead.</div