IT Service Management Knowledge Ecosystem – Literature Review and a Conceptual Model

Information Technology Service Management (ITSM) is a customer-centric approach to manage IT Services in order to provide value to the business. The ITSM Knowledge ecosystem comprises multiple knowledge areas including process frameworks, technology tools and skills. Organisations struggle to comprehend the ecosystem due to the sheer volume and dynamic nature of the business technology environment. A Systematic Literature Review was conducted to understand the state of the current research in ITSM knowledge ecosystem. The review indicated that the focus of the existing research is skewed towards process frameworks knowledge area neglecting tools and training. The approach proposed in the extant research fails to provide a holistic view of the ecosystem. To overcome the limitations a conceptual model is proposed based on Knowledge Commons theory

Information systems project maturity framework for level 2 compliance

Chapter 1 unpacked the problem identified by the Standish Chaos Reports (2014), where it appears that projects across the globe are often not managed successfully for earned value. A general overview placed software project management in context while proposing that a focus on process management using the PMIS emplacement may alleviate many of the challenges faced. Chapter 1 also explained the problems and resultant inability to unlock capability maturity requirements needed to move out of CM L1 behaviourSchool of Computin

Rethinking Security Incident Response: The Integration of Agile Principles

In today's globally networked environment, information security incidents can inflict staggering financial losses on organizations. Industry reports indicate that fundamental problems exist with the application of current linear plan-driven security incident response approaches being applied in many organizations. Researchers argue that traditional approaches value containment and eradication over incident learning. While previous security incident response research focused on best practice development, linear plan-driven approaches and the technical aspects of security incident response, very little research investigates the integration of agile principles and practices into the security incident response process. This paper proposes that the integration of disciplined agile principles and practices into the security incident response process is a practical solution to strengthening an organization's security incident response posture.Comment: Paper presented at the 20th Americas Conference on Information Systems (AMCIS 2014), Savannah, Georgi

Software Development with Scrum: A Bibliometric Analysis and Profile

Introduction of the Scrum approach into software engineering has changed the way software is being developed. The Scrum approach emphasizes the active end-user involvement, embracing of change, and /iterative delivery of products. Our study showed that Scrum has different variants or is used in combination with different methods. Some tools not normally used in the conventional software approaches, like gamification, content analysis and grounded theory are also employed. However, Scrum like other software development approach focuses on improvement of software process, software quality, business value, performance, usability and efficiency and at the same time to reduce cost, risk and uncertainty. Contrary to some conventional approaches it also strives to boost soft factors like agility, trust, motivation, responsibility and transparency. The bibliometric synthetic scoping study revealed seven main research themes concerned with the Scrum research

Management Challenges in Bimodal IT Organizations

Most information technology (IT) organizations are experimenting on adoption of the dual mode of operation, involving traditional and agile methods of work. These two incompatible development worlds need to be in sync for IT to operate effectively. However, both types of operation map onto generic project management principles allowing the manageability of IT projects. Management issues and challenges are presented as points for paying particular attention when managing bimodal (both waterfall and agile practices) IT organizations in two stages: the transition from the traditional to the bimodal and after the adoption of bimodal. These issues and challenges belong to the management and organizational, people, process and technology categories. The management challenges presented in this study are important for the decisions to be made regarding the management and governance of projects into bimodal IT organizations.info:eu-repo/semantics/publishedVersio

AGILE AND SECURE SOFTWARE DEVELOPMENT: AN UNFINISHED STORY

Given the widespread adoption of agile methods and the rising number of software vulnerabilities, we analyze the literature with an interest in the effect of security practices on software development agility. We propose a novel taxonomy to systematize the body of knowledge around secure agile development and then organize and summarize the selected research using the new taxonomy. At a high-level we create two categories, Phase Focused and Phase Independent. The Phase Focused category is then subdivided along the traditional SDLC phases. The Phase Independent category spans all phases of the SDLC or is phase independent. We conclude that, although there is a significant body of literature on the topic, the story is unfinished. There is further investigation needed to ensure agility as secure development practices are adopted and in regard to empirical evaluations of the proposed agile and secure software development integration approaches

Enterprise Implementations: The Impact of Systems Implementations Using Professional Services Consultants vs. Internal Resources and the Downstream Impact Post Implementations

Large-scale complex Information Technology (IT) Systems Implementations, such as Enterprise Resource Planning (ERP) implementations, with significant change management, often yield minimal return on investment (ROI); such projects often fail. This study aims to focus on the role, impact, and value of external professional services consultants within the ecosystem of large complex IT systems and ERP implementations. Each chapter will provide an extensive examination of various contributing factors and possible corrective approaches, starting with the theoretical arguments underpinning resource-based theory and its possible relationship to IT project success, with the involvement of external Professional Services Consultants. The study will rely on a qualitative approach to examine the attributes of successful and failed IT projects, by comparing internal resources, external professional services consultant’s, and partnership models of project implementations