USER-CENTRED METHODS IN THE ANALYSIS AND DESIGN OF SOFTWARE TOOLS TO SUPPORT MANAGEMENT CONSULTANTS

The aim of the present work was to investigate the development of improved software tools for management consultants, and to investigate the effectiveness of augmented user-centred methods in this development, and thereby consider the more general use of augmented user-centred methods to develop software tools that support creative human activity systems. The research method used draws from and integrates aspects of user-centred design, soft systems methods, structured systems analysis and design, and software engineering. This includes using user literature, 'thinking aloud' role play observations, and interviews to develop a user model of the management consultancy process; using literature of related disciplines (qualitative data analysis and social network analysis), literature of existing computer assisted management consultant software tools, and formative iterative prototyping, empirical user testing and heuristic evaluation to synthesise a general design rationale of software tools for management consultants; and using empirical user testing and a subjective user acceptability interview to holistically evaluate the impact of the use of such software tools on the management consultancy process. The results provide evidence that the use of such software tools will provide significant benefits to management consultants, and that the overall impact can be summarised by delayed payback: although the use of the software draws out the early stages of an assignment it speeds up later stages, and although it may take a couple of assignments to realise its ftill potential, it leads to a deeper and more rigorous understanding of the client organisation. This leads to an original contribution to knowledge in the conclusions that integrated qualitative data analysis and social network analysis software tools can be useful to management consultants, and user-centred methods are important in the development of software tools for creative human activity systems

Continuous Rationale Management

Continuous Software Engineering (CSE) is a software life cycle model open to frequent changes in requirements or technology. During CSE, software developers continuously make decisions on the requirements and design of the software or the development process. They establish essential decision knowledge, which they need to document and share so that it supports the evolution and changes of the software. The management of decision knowledge is called rationale management. Rationale management provides an opportunity to support the change process during CSE. However, rationale management is not well integrated into CSE. The overall goal of this dissertation is to provide workflows and tool support for continuous rationale management. The dissertation contributes an interview study with practitioners from the industry, which investigates rationale management problems, current practices, and features to support continuous rationale management beneficial for practitioners. Problems of rationale management in practice are threefold: First, documenting decision knowledge is intrusive in the development process and an additional effort. Second, the high amount of distributed decision knowledge documentation is difficult to access and use. Third, the documented knowledge can be of low quality, e.g., outdated, which impedes its use. The dissertation contributes a systematic mapping study on recommendation and classification approaches to treat the rationale management problems. The major contribution of this dissertation is a validated approach for continuous rationale management consisting of the ConRat life cycle model extension and the comprehensive ConDec tool support. To reduce intrusiveness and additional effort, ConRat integrates rationale management activities into existing workflows, such as requirements elicitation, development, and meetings. ConDec integrates into standard development tools instead of providing a separate tool. ConDec enables lightweight capturing and use of decision knowledge from various artifacts and reduces the developers' effort through automatic text classification, recommendation, and nudging mechanisms for rationale management. To enable access and use of distributed decision knowledge documentation, ConRat defines a knowledge model of decision knowledge and other artifacts. ConDec instantiates the model as a knowledge graph and offers interactive knowledge views with useful tailoring, e.g., transitive linking. To operationalize high quality, ConRat introduces the rationale backlog, the definition of done for knowledge documentation, and metrics for intra-rationale completeness and decision coverage of requirements and code. ConDec implements these agile concepts for rationale management and a knowledge dashboard. ConDec also supports consistent changes through change impact analysis. The dissertation shows the feasibility, effectiveness, and user acceptance of ConRat and ConDec in six case study projects in an industrial setting. Besides, it comprehensively analyses the rationale documentation created in the projects. The validation indicates that ConRat and ConDec benefit CSE projects. Based on the dissertation, continuous rationale management should become a standard part of CSE, like automated testing or continuous integration

1 Requirement Elicitation and Validation by Prototyping and Demonstrators User Interface Development in the Oil- and Gas Industry

Copyright © 2010 by Jan Magnus Røkke Incomplete or misinterpreted requirements are a significant source of customer and user dissatisfaction in development of software user interfaces. In these systems, where consideration of the human factor is a vital part of the development, the undertaking of understanding the real needs of the user must not be underestimated. Unfortunately, there are often organizational boundaries which restrict or limit the developer’s opportunities to communicate with the customer and stakeholders. The result is often a weak link between the stakeholder needs, system requirements and the realization of the user interface system. This paper addresses how an approach to requirements engineering based on a combination of rapid prototyping and demonstrator sessions can be used to elicit requirements and obtain early feedback and acceptance from system stakeholders. The method was conducted on a user interface development project for gas turbine driven generator- and compressor packages in operation at offshore oil-rigs. Stakeholders were presented with module prototypes with a varying degree of dynamics, simulation and interaction based on the stage of the development. Together with rationale based questioning, the demonstrator sessions provided a context for constructive discussions and feedback. The developers returned with a better understanding of the rationale for stakeholder need and clarification of misinterpreted or poorly defined requirements. This enabled us to create an application better aligned with customer and user needs and a minimal amount of rework and updates after system deployment

Towards a Systematic Approach to Integrate Usage and Decision Knowledge in Continuous Software Engineering

Abstract: Continuous software engineering (CSE) employs activities such as continuous integration and continuous delivery to support software evolution. Another aspect of software evolution is knowledge management. There are two important knowledge types: usage knowledge derives from explicit and implicit user feedback and helps to understand how users utilize software. Decision knowledge encompasses decisions and their rationale on all aspects of the software lifecycle. Both knowledge types represent important information sources for developers to improve the CSE activities and the software product. We envision an integration of usage and decision knowledge in the CSE lifecycle. This extension consists of a monitoring and feedback component for user understanding as well as a knowledge repository and dashboard component for knowledge visualization and analysis. Usage and decision knowledge introduce challenges when integrating them in CSE. In this paper, we present our vision and detail the challenges

Using mobile RE tools to give end-users their own voice

Researchers highlight end-user involvement in system design as an important concept for developing useful and usable solutions. However, end-user involvement in software engineering is still an open-ended topic. Novel paradigms such as service-oriented computing strengthen the need for more active end-user involvement in order to provide systems that are tailored to individual end-user needs. Our work is based on the fact that the majority of end-users are familiar with mobile devices and use an increasing number of mobile applications. A mobile tool enabling end-user led requirements elicitation could be just one of many applications installed on end-users' mobile devices. In this paper, we present a framework of end-user involvement in requirements elicitation which motivates our research. The main contribution of our research is a tool-supported requirements elicitation approach allowing end-users to document needs in situ. Furthermore, we present first evaluation results to highlight the feasibility of on-site end-user led requirements elicitation

Pattern languages in HCI: A critical review

This article presents a critical review of patterns and pattern languages in human-computer interaction (HCI). In recent years, patterns and pattern languages have received considerable attention in HCI for their potential as a means for developing and communicating information and knowledge to support good design. This review examines the background to patterns and pattern languages in HCI, and seeks to locate pattern languages in relation to other approaches to interaction design. The review explores four key issues: What is a pattern? What is a pattern language? How are patterns and pattern languages used? and How are values reflected in the pattern-based approach to design? Following on from the review, a future research agenda is proposed for patterns and pattern languages in HCI

Hypermedia support for argumentation-based rationale: 15 years on from gIBIS and QOC

Having developed, used and evaluated some of the early IBIS-based approaches to design rationale (DR) such as gIBIS and QOC in the late 1980s/mid-1990s, we describe the subsequent evolution of the argumentation-based paradigm through software support, and perspectives drawn from modeling and meeting facilitation. Particular attention is given to the challenge of negotiating the overheads of capturing this form of rationale. Our approach has maintained a strong emphasis on keeping the representational scheme as simple as possible to enable real time meeting mediation and capture, attending explicitly to the skills required to use the approach well, particularly for the sort of participatory, multi-stakeholder requirements analysis demanded by many design problems. However, we can then specialize the notation and the way in which the tool is used in the service of specific methodologies, supported by a customizable hypermedia environment, and interoperable with other software tools. After presenting this approach, called Compendium, we present examples to illustrate the capabilities for support security argumentation in requirements engineering, template driven modeling for document generation, and IBIS-based indexing of and navigation around video records of meetings

Taking Afrobarometer Data Everywhere

According to statistics gathered by research group Afrobarometer, many countries in Africa lack infrastructure and basic necessities. In fact, Afrobarometer knows the specific rates of need and availability sampled across thirty-six countries but more prosperous African countries do not know these numbers. These more developed countries are in a position to help their less fortunate neighbors if only made aware of the social and economic climate in the respective areas. Our partnership with Afrobarometer will allow us to advertise these statistics through the use of a mobile application. The data will be displayed in a way that is easy for the average reader to digest and understand. By exposing a larger African audience to the results from these public opinion surveys, Afrobarometer hopes to inspire these people to take action and make donations to the appropriate social benefit groups. The countries represented by the surveys can then receive help in the areas expressing need

Knowledge Enhanced Notes (KEN)

To aid the creation and through-life support of large complex engineering products, organisations are placing a greater emphasis on constructing complete and accurate records of design activities. Current documentary approaches are not sufficient to capture activities and decisions in their entirety and can lead to organisations revisiting and in some cases reworking design decisions in order to understand previous design episodes. This paper presents an overview of the challenges in creating accurate, re-usable records of synchronous design activities, enhancing the through-life support of engineering products, followed by the development of an information capture software system to address these challenges. The main objectives for the development of the Knowledge Enhanced Notes system are described followed by the techniques chosen to address the objectives, and finally a description of a use-case for the system. Whilst the focus of the KEN System was to aid the creation and through-life support of large complex engineering products through constructing complete and accurate records of design activities, the system is entirely generic in its application to synchronous activities