Developing a Decision Support System leveraging Distributed and Heterogeneous Sources:Case-Based Reasoning for Manufacturing Incident Handling

Case-Based Reasoning is a proven method to provide decision support in a manufacturing context. However, data and knowledge relevant for the case representation is often spread over distributed sources, leading to challenges in the case representation and retrieval. Those challenges require different techniques that this PhD project aims to develop. Techniques for data collection and integration during the case representation, as well as similarity measurement during case retrieval. This paper describes the motivating problem, the research methods, and the current state and future plans

Extracting and Pre-Processing Event Logs

Event data is the basis for all process mining analysis. Most process mining techniques assume their input to be an event log. However, event data is rarely recorded in an event log format, but has to be extracted from raw data. Event log extraction itself is an act of modeling as the analyst has to consciously choose which features of the raw data are used for describing which behavior of which entities. Being aware of these choices and subtle but important differences in concepts such as trace, case, activity, event, table, and log is crucial for mastering advanced process mining analyses. This text provides fundamental concepts and formalizations and discusses design decisions in event log extraction from a raw event table and for event log pre-processing. It is intended as study material for an advanced lecture in a process mining course.Comment: This text is intended as study material for an advanced lecture in a process mining cours

The biggest business process management problems to solve before we die

It may be tempting for researchers to stick to incremental extensions of their current work to plan future research activities. Yet there is also merit in realizing the grand challenges in one's field. This paper presents an overview of the nine major research problems for the Business Process Management discipline. These challenges have been collected by an open call to the community, discussed and refined in a workshop setting, and described here in detail, including a motivation why these problems are worth investigating. This overview may serve the purpose of inspiring both novice and advanced scholars who are interested in the radical new ideas for the analysis, design, and management of work processes using information technology.</p

The biggest business process management problems to solve before we die

It may be tempting for researchers to stick to incremental extensions of their current work to plan future research activities. Yet there is also merit in realizing the grand challenges in one’s field. This paper presents an overview of the nine major research problems for the Business Process Management discipline. These challenges have been collected by an open call to the community, discussed and refined in a workshop setting, and described here in detail, including a motivation why these problems are worth investigating. This overview may serve the purpose of inspiring both novice and advanced scholars who are interested in the radical new ideas for the analysis, design, and management of work processes using information technology

Augmented Business Process Management Systems: A Research Manifesto

Augmented Business Process Management Systems (ABPMSs) are an emerging class of process-aware information systems that draws upon trustworthy AI technology. An ABPMS enhances the execution of business processes with the aim of making these processes more adaptable, proactive, explainable, and context-sensitive. This manifesto presents a vision for ABPMSs and discusses research challenges that need to be surmounted to realize this vision. To this end, we define the concept of ABPMS, we outline the lifecycle of processes within an ABPMS, we discuss core characteristics of an ABPMS, and we derive a set of challenges to realize systems with these characteristics.Comment: 19 pages, 1 figur

AI-augmented business process management systems: a research manifesto

AI-augmented Business Process Management Systems (ABPMSs) are an emerging class of process-aware information systems, empowered by trustworthy AI technology. An ABPMS enhances the execution of business processes with the aim of making these processes more adaptable, proactive, explainable, and context-sensitive. This manifesto presents a vision for ABPMSs and discusses research challenges that need to be surmounted to realize this vision. To this end, we define the concept of ABPMS, we outline the lifecycle of processes within an ABPMS, we discuss core characteristics of an ABPMS, and we derive a set of challenges to realize systems with these characteristics

The biggest business process management problems to solve before we die

It may be tempting for researchers to stick to incremental extensions of their current work to plan future research activities. Yet there is also merit in realizing the grand challenges in one's field. This paper presents an overview of the nine major research problems for the Business Process Management discipline. These challenges have been collected by an open call to the community, discussed and refined in a workshop setting, and described here in detail, including a motivation why these problems are worth investigating. This overview may serve the purpose of inspiring both novice and advanced scholars who are interested in the radical new ideas for the analysis, design, and management of work processes using information technology

Explainable Predictive and Prescriptive Process Analytics of customizable business KPIs

Recent years have witnessed a growing adoption of machine learning techniques for business improvement across various fields. Among other emerging applications, organizations are exploiting opportunities to improve the performance of their business processes by using predictive models for runtime monitoring. Predictive analytics leverages machine learning and data analytics techniques to predict the future outcome of a process based on historical data. Therefore, the goal of predictive analytics is to identify future trends, and discover potential issues and anomalies in the process before they occur, allowing organizations to take proactive measures to prevent them from happening, optimizing the overall performance of the process. Prescriptive analytics systems go beyond purely predictive ones, by not only generating predictions but also advising the user if and how to intervene in a running process in order to improve the outcome of a process, which can be defined in various ways depending on the business goals; this can involve measuring process-specific Key Performance Indicators (KPIs), such as costs, execution times, or customer satisfaction, and using this data to make informed decisions about how to optimize the process. This Ph.D. thesis research work has focused on predictive and prescriptive analytics, with particular emphasis on providing predictions and recommendations that are explainable and comprehensible to process actors. In fact, while the priority remains on giving accurate predictions and recommendations, the process actors need to be provided with an explanation of the reasons why a given process execution is predicted to behave in a certain way and they need to be convinced that the recommended actions are the most suitable ones to maximize the KPI of interest; otherwise, users would not trust and follow the provided predictions and recommendations, and the predictive technology would not be adopted.Recent years have witnessed a growing adoption of machine learning techniques for business improvement across various fields. Among other emerging applications, organizations are exploiting opportunities to improve the performance of their business processes by using predictive models for runtime monitoring. Predictive analytics leverages machine learning and data analytics techniques to predict the future outcome of a process based on historical data. Therefore, the goal of predictive analytics is to identify future trends, and discover potential issues and anomalies in the process before they occur, allowing organizations to take proactive measures to prevent them from happening, optimizing the overall performance of the process. Prescriptive analytics systems go beyond purely predictive ones, by not only generating predictions but also advising the user if and how to intervene in a running process in order to improve the outcome of a process, which can be defined in various ways depending on the business goals; this can involve measuring process-specific Key Performance Indicators (KPIs), such as costs, execution times, or customer satisfaction, and using this data to make informed decisions about how to optimize the process. This Ph.D. thesis research work has focused on predictive and prescriptive analytics, with particular emphasis on providing predictions and recommendations that are explainable and comprehensible to process actors. In fact, while the priority remains on giving accurate predictions and recommendations, the process actors need to be provided with an explanation of the reasons why a given process execution is predicted to behave in a certain way and they need to be convinced that the recommended actions are the most suitable ones to maximize the KPI of interest; otherwise, users would not trust and follow the provided predictions and recommendations, and the predictive technology would not be adopted