Trolling in asynchronous computer-mediated communication: From user discussions to academic definitions

Whilst computer-mediated communication (CMC) can benefit users by providing quick and easy communication between those separated by time and space, it can also provide varying degrees of anonymity that may encourage a sense of impunity and freedom from being held accountable for inappropriate online behaviour. As such, CMC is a fertile ground for studying impoliteness, whether it occurs in response to perceived threat (flaming), or as an end in its own right (trolling). Currently, first and secondorder definitions of terms such as im/politeness (Brown and Levinson 1987; Bousfield 2008; Culpeper 2008; Terkourafi 2008), in-civility (Lakoff 2005), rudeness (Beebe 1995, Kienpointner 1997, 2008), and etiquette (Coulmas 1992), are subject to much discussion and debate, yet the CMC phenomenon of trolling is not adequately captured by any of these terms. Following Bousfield (in press), Culpeper (2010) and others, this paper suggests that a definition of trolling should be informed first and foremost by user discussions. Taking examples from a 172-million-word, asynchronous CMC corpus, four interrelated conditions of aggression, deception, disruption, and success are discussed. Finally, a working definition of trolling is presented

Internet... the final frontier: an ethnographic account: exploring the cultural space of the Net from the inside

The research project The Internet as a space for interaction, which completed its mission in Autumn 1998, studied the constitutive features of network culture and network organisation. Special emphasis was given to the dynamic interplay of technical and social conventions regarding both the Net’s organisation as well as its change. The ethnographic perspective chosen studied the Internet from the inside. Research concentrated upon three fields of study: the hegemonial operating technology of net nodes (UNIX) the network’s basic transmission technology (the Internet Protocol IP) and a popular communication service (Usenet). The project’s final report includes the results of the three branches explored. Drawing upon the development in the three fields it is shown that changes that come about on the Net are neither anarchic nor arbitrary. Instead, the decentrally organised Internet is based upon technically and organisationally distributed forms of coordination within which individual preferences collectively attain the power of developing into definitive standards. --

Questioning the Generational Divide: Technological Exoticism and Adult Constructions of Online Youth Identity

Part of the Volume on Youth, Identity, and Digital Media. This chapter reflects on the effects and implications of the discrepancy between adult perspectives on digital media and youth experiences. Through an analysis of public discourse by marketers, journalists, and new media researchers compared with statements by young technology users, it is proposed that the current so-called "Internet generation" is in fact a transitional generation, in which young Internet users are characterized to varying degrees by a dual consciousness of both their own and adult perspectives, the latter of which tend to exoticize youth. An analogy with the first television generation is developed to suggest that the birth of a true Internet generation, some years in the future, will pave the way for more normalized, difficult-to-question changes in media attitudes and consumption, and thus that the present transitional moment should be taken advantage of to encourage conversation between adults and youth about technology and social change

DON'T FEED THE TROLLS!: Managing troublemakers in magazines' online communities

“Trolling” and other negative behaviour on magazine websites is widespread, ranging from subtly provocative behaviour to outright abuse. Publishers have sought to develop lively online communities, with high levels of user-generated content. Methods of building sites have developed quickly, but methods of managing them have lagged behind. Some publishers have then felt overwhelmed by the size and behaviour of the communities they have created. This paper considers the reasons behind trolling and the tools digital editors have developed to manage their communities, taking up the role of Zygmunt Bauman's gardeners in what they sometimes refer to as “walled gardens” within the Internet's wild domains. Interviews were conducted with online editors at the front line of site management at Bauer, Giraffe, IPC, Natmags, RBI and the Times. This article shows how publishers are designing sites that encourage constructive posting, and taking a more active part in site management. Web 2.0 and the spread of broadband, which have made management of fast-growing communities difficult, may themselves bring positive change. As uploading material becomes technically easier, “ordinary” citizens can outnumber those who, lacking social skills or with little regard for social norms, originally made the Internet their natural habitat

Online social lending: Borrower-generated content

This article explores online social lending, an innovative venture that represents a reintermediation in financial services. Borrowers and lenders now have access to online financial information services such as Motley Fool, http://www.fool.com/ , and the opportunity to communicate directly with each other online, sharing user-generated content, in the spirit of Web 2.0. In this environment, new possibilities emerge. Drawing on the literature of community banks, finance, and online banking, we conducted a structurational analysis of ZOPA(2007) a newly founded venture in online social lending whereby borrower/lender interactions take place within an open and transparent environment using discussion boards and blogs. ZOPA offers a service as an intermediary but one that differs from the intermediating role played by a traditional bank. We analyzed the possible attractions and risks of ZOPA’s service to customers, from the perspective of social lending and social networking, using public data from ZOPA’s website. Our intention is to understand the nature of this reintermediation and explain the development of this process through Giddens’ propositions

Privacy in crowdsourcing:a systematic review

The advent of crowdsourcing has brought with it multiple privacy challenges. For example, essential monitoring activities, while necessary and unavoidable, also potentially compromise contributor privacy. We conducted an extensive literature review of the research related to the privacy aspects of crowdsourcing. Our investigation revealed interesting gender differences and also differences in terms of individual perceptions. We conclude by suggesting a number of future research directions.</p

“A Haven for Perverts, Criminals, and Goons”: Children and the Battle for and Against Canadian Internet Regulation, 1991-1999

While we today take a largely free and unregulated Internet for granted, our present regulatory environment was established in the 1990s thanks in part to a fight around the role of children on the World Wide Web. Public pressure, coupled with a national debate around cyberporn, led to serious calls for its regulation under the prism of child protection. This article explores the tensions and early fights over whether individuals and families should regulate the Internet, or, as some strenuously argued, the government had a responsibility to impose regulation. Children were the focal point of these debates.Pour nous aujourd’hui, la quasi-gratuité d’Internet et la quasi-absence de réglementation à son sujet vont de soi. Le cadre de réglementation actuel a cependant été mis en place dans les années 1990, en partie par suite d’un combat concernant le rôle des enfants sur le Web. Conjuguées à un débat national au sujet de la cyberpornographie, les pressions du public ont conduit à de sérieux appels en faveur de la réglementation du Web pour cause de protection de la jeunesse. Les particuliers et les familles devraient-ils réglementer Internet, ou, comme certains l’ont fait valoir avec ardeur, incombe-t-il à l’État d’imposer une réglementation? Le présent article traite des tensions et des premiers débats entourant ces questions, débats au centre desquels étaient les enfants

Internet... the final frontier: an ethnographic account ; exploring the cultural space of the net from the inside

"The research project 'The Internet as a space for interaction', which completed its mission in Autumn 1998, studied the constitutive features of network culture and network organisation. Special emphasis was given to the dynamic interplay of technical and social conventions regarding both the net's organisation as well as its change. The ethnographic perspective chosen studied the Internet from the inside. Research concentrated upon three fields of study: the hegemonial operating technology of net nodes (UNIX) the network’s basic transmission technology (the Internet Protocol IP) and a popular communication service (Usenet). The project's final report includes the results of the three branches explored. Drawing upon the development in the three fields it is shown that changes that come about on the Net are neither anarchic nor arbitrary. Instead, the decentrally organised Internet is based upon technically and organisationally distributed forms of coordination within which individual preferences collectively attain the power of developing into definitive standards." (author's abstract)"Das im Herbst 1998 abgeschlossene Forschungsprojekt 'Interaktionsraum Internet' hat sich mit den konstitutiven Merkmalen der Netzkultur und Netzwerkorganisation beschäftigt. Im Vordergrund des Interesses stand das dynamische Zusammenspiel technischer und gesellschaftlicher Konventionen in der Organisation wie auch im Wandel des Netzes. Die ethnographisch angeleitete Binnenperspektive auf das Internet konzentrierte sich auf drei ausgewählte Bereiche, um Prozesse der Institutionenbildung und die Formen ihrer Transformation zu studieren: die hegemoniale Betriebstechnik der Netzknoten (UNIX), die grundlegende Übertragungstechnik im Netz (das Internet Protokoll IP) und einen populären Kommunikationsdienst (Usenet). Der Schlußbericht des Projekts enthält die Ergebnisse der drei Untersuchungsstränge. Gezeigt wird anhand der Entwicklung in den drei Feldern, daß sich der Wandel des Netzes weder beliebig noch anarchisch vollzieht. Das dezentral organisierte Internet beruht vielmehr auf technisch wie organisatorisch verteilten Formen der Koordination, in denen individuelle Handlungspräferenzen kollektiv definitionsmächtig werden." (Autorenreferat

A Rule Set for the Future

This volume, Digital Young, Innovation, and the Unexpected, identifies core issues concerning how young people's use of digital media may lead to various innovations and unexpected outcomes. The essays collected here examine how youth can function as drivers for technological change while simultaneously recognizing that technologies are embedded in larger social systems, including the family, schools, commercial culture, and peer groups. A broad range of topics are taken up, including issues of access and equity; of media panics and cultural anxieties; of citizenship, consumerism, and labor; of policy, privacy, and IP; of new modes of media literacy and learning; and of shifting notions of the public/private divide. The introduction also details six maxims to guide future research and inquiry in the field of digital media and learning. These maxims are "Remember History," "Consider Context," "Make the Future (Hands-on)," "Broaden Participation," "Foster Literacies," and "Learn to Toggle." They form a kind of flexible rule set for investigations into the innovative uses and unexpected outcomes now emerging or soon anticipated from young people's engagements with digital media

Anyone Can Become a Troll: Causes of Trolling Behavior in Online Discussions

In online communities, antisocial behavior such as trolling disrupts constructive discussion. While prior work suggests that trolling behavior is confined to a vocal and antisocial minority, we demonstrate that ordinary people can engage in such behavior as well. We propose two primary trigger mechanisms: the individual's mood, and the surrounding context of a discussion (e.g., exposure to prior trolling behavior). Through an experiment simulating an online discussion, we find that both negative mood and seeing troll posts by others significantly increases the probability of a user trolling, and together double this probability. To support and extend these results, we study how these same mechanisms play out in the wild via a data-driven, longitudinal analysis of a large online news discussion community. This analysis reveals temporal mood effects, and explores long range patterns of repeated exposure to trolling. A predictive model of trolling behavior shows that mood and discussion context together can explain trolling behavior better than an individual's history of trolling. These results combine to suggest that ordinary people can, under the right circumstances, behave like trolls.Comment: Best Paper Award at CSCW 201