Critical review of the e-loyalty literature: a purchase-centred framework

Over the last few years, the concept of online loyalty has been examined extensively in the literature, and it remains a topic of constant inquiry for both academics and marketing managers. The tremendous development of the Internet for both marketing and e-commerce settings, in conjunction with the growing desire of consumers to purchase online, has promoted two main outcomes: (a) increasing numbers of Business-to-Customer companies running businesses online and (b) the development of a variety of different e-loyalty research models. However, current research lacks a systematic review of the literature that provides a general conceptual framework on e-loyalty, which would help managers to understand their customers better, to take advantage of industry-related factors, and to improve their service quality. The present study is an attempt to critically synthesize results from multiple empirical studies on e-loyalty. Our findings illustrate that 62 instruments for measuring e-loyalty are currently in use, influenced predominantly by Zeithaml et al. (J Marketing. 1996;60(2):31-46) and Oliver (1997; Satisfaction: a behavioral perspective on the consumer. New York: McGraw Hill). Additionally, we propose a new general conceptual framework, which leads to antecedents dividing e-loyalty on the basis of the action of purchase into pre-purchase, during-purchase and after-purchase factors. To conclude, a number of managerial implementations are suggested in order to help marketing managers increase their customers’ e-loyalty by making crucial changes in each purchase stage

A meta-analysis of the quantitative studies in continuance intention to use an information system

Franque, F. B., Oliveira, T., Tam, C., & Santini, F. D. O. (2021). A meta-analysis of the quantitative studies in continuance intention to use an information system. Internet Research, 31(1), 1-36. https://doi.org/10.1108/INTR-03-2019-0103Purpose: This study aims to describe, synthesise and clarify the findings of published studies on individual continuance intention to use an information system (IS), considering the fact that the number of studies in the continuance intention context are growing exponentially and cover several different subjects. Design/methodology/approach: The research uses meta- and weight analysis by taking 115 empirical studies from continuance intention to use an IS. The data are presented in different views using significant and non-significant relationships from all the studies. Furthermore, it uses hierarchical linear meta-analysis to analyse potential moderators that can influence continuance intention. Findings: The results reveal that affective commitment, attitude, satisfaction, hedonic value and flow are the best predictors of continuance intention to use an IS. Sample size, individualism, uncertainty avoidance and long-term orientation moderate the relationship of perceived usefulness on continuance intention. Power distance, masculinity and indulgence moderate relationship satisfaction on continuance intention. Practical implications: The results reveal that continuance intention to use an IS has been studied in different countries, with different cultures; therefore, IS providers should have diversified managing strategies, to ensure the satisfaction of users and long-term usage of their IS. Originality/value: The study provides a systematic overview of the most relevant variables used in the literature, including a temporal analysis of the theoretical models, highlighting the evolution of the constructs and presents a moderation analysis.authorsversionpublishe

Mobile Payment Continuance Intention

A thesis submitted in partial fulfillment of the requirements for the degree of Doctor in Information Management, specialization in Information TechnologiesThe disruptive development of information and communication technologies over the last two decades has revolutionized the mobile phone industry, exponentially increased the number of mobile phone users, and encouraged companies to make various services available through a mobile phone. Mobile payment is one of the fastest growing services, enabling users to perform financial transactions over a mobile phone. The exponential growth of mobile payment has affected a number of sectors including finance and technology, thus reinforcing the need for a deep understanding of the impact of the continued use of mobile payment services. With this dissertation we contribute to a better understanding of the determinants of continuance intention to use mobile payment at the individual level. For this reason, were developed four studies, one literature review, and three empirical studies. In the first study (Chapter 2) we conducted a literature review of existing studies on individual continuance intention to use an information system. In Chapter 3 we assessed the continuance intention to use m-payment employing two theoretical models, the DeLone and McLean information system success model (D&M ISSM) and the expectation-confirmation model (ECM) in an African context. The impact of task technology fit (TTF) and overall trust on ECM to explain the continuance use of mpayment is analysed in Chapter 4. In the last study, Chapter 5, we assess the impact of culture on continuance intention to use m-payment, combining the ECM and Hofstede’s cultural dimensions. This dissertation provides several contributions for research and practice, contributing to the advancement of knowledge and implications for service managers, service providers, users, and researchers. The literature review applies meta-analysis and weight analysis from 115 empirical studies from continuance intention to use an information system (IS). The findings reveal that the factors with strongest influence on continuance intention to use an IS are affective commitment, attitude, satisfaction, hedonic value, and flow. Moreover, sample size, individualism, uncertainty avoidance, and long-term orientation moderate the relationship of perceived usefulness on continuance intention. Power distance, masculinity, and indulgence moderate the relationship of satisfaction on continuance intention. From the first empirical study we examine the influence individual performance drivers on continuance intention to use m–payment in an African context. We find that the most important predictors of continuance intention to use m-payment are individual performance, use, and satisfaction. The second empirical study integrates TTF and overall trust theories and evaluates their relationships for continuance intention to use mobile payment. Findings show that use, individual performance, overall trust, and the moderation role of satisfaction are the most important constructs to explain continuance intention. The last empirical study assesses the impact of culture on m-payment continuance intention. The findings reveal that the relationships between confirmation on satisfaction and perceived usefulness, and perceived usefulness on continuance intention are moderated by uncertainty avoidance.O desenvolvimento disruptivo das tecnologias de informação e comunicação nas últimas duas décadas revolucionou a indústria da telefonia móvel, aumentando exponencialmente o número de utilizadores de telemóveis, encorajando desta forma as empresas a disponibilizar diferentes serviços através de um telemóvel. O serviço pagamento móvel é um dos serviços que se encontra em um rápido crescimento permitindo aos utilizadores efetuar transações financeiras através de um telemóvel. O crescimento exponencial do serviço de pagamento móvel tem afetado diferentes sectores, tais como finanças e tecnologia, reforçando a necessidade de uma compreensão profunda do impacto da utilização contínua dos serviços de pagamento móvel. Com o desenvolvimento desta dissertação, esperamos contribuir para uma melhor compreensão dos determinantes da intenção de continuar a usar o serviço de pagamento móvel a nível individual. De forma a concretizar este objetivo foram desenvolvidos um total de quatro estudos distintos. No primeiro estudo (Capítulo 2) realizámos uma revisão bibliográfica dos estudos existentes sobre a intenção de continuar a utilizar um sistema de informação. No capítulo três, avaliámos a intenção de continuar a utilizar o serviço de pagamento móvel, empregando dois modelos teóricos, o DeLone and McLean information system success model (D&M ISSM) e o expectation-confirmation model (ECM) num contexto africano. O impacto do task technology fit (TTF) e o overall trust no modelo ECM para explicar o uso contínuo do serviço de pagamento móvel foi analisado no capítulo quatro. No último estudo, capítulo cinco, avaliámos o impacto da cultura na intenção de continuação da utilização do serviço de pagamento móvel, combinando as dimensões culturais de Hofstede e o modelo ECM. Esta dissertação apresenta várias contribuições para a investigação e para a prática, contribuindo para o avanço do conhecimento, provocando implicações para gestores de serviços, prestadores de serviços, utilizadores e investigadores. O estudo da revisão bibliográfica aplicou meta-analysis e weight analysis a partir de 115 estudos empíricos de intenção continuar a utilizar um sistema de informação (SI). Os resultados revelam que os fatores com maior influência na intenção de continuação da utilização de um SI foram o compromisso afetivo, atitude, satisfação, valor hedónico, e flow. Além disso, o tamanho da amostra, individualismo, prevenção da incerteza, e orientação a longo prazo moderam a relação entre perceção da utilidade e intenção de continuar, distância do poder, masculinidade e indulgência moderam a relação entre satisfação e intenção de continuar. Para o primeiro estudo empírico, examinámos a influência dos fatores de desempenho individual na intenção de continuação da utilização do m-pagamento num contexto africano. Verificámos que os preditores mais importantes da intenção de continuar a utilizar o serviço de pagamento móvel são o desempenho individual, uso e a satisfação. O segundo estudo empírico integrou as teorias da TTF e da confiança geral e avaliou as suas relações para a intenção de continuação da utilização do pagamento móvel. Os resultados mostram que o uso, desempenho individual, confiança geral, o papel de moderação da satisfação são os fatores relevantes para explicar a intenção de continuar a utilizar o serviço de pagamento móvel. O último estudo empírico avalia o impacto da cultura sobre a intenção de continuação do pagamento móvel. Os resultados revelam que as relações entre confirmação, perceção de utilidade com satisfação, perceção de utilidade com intenção de continuar são moderadas pela prevenção da incerteza

User participation intention and social influence in virtual communities

A virtual community ("VC") is a group of people who interact primarily via IT, rather than face-to-face, for informational, social, professional, educational or other purposes. Given the growing popularity and special features of VCs (user-generated contents, virtual social interaction and voluntary participation), this dissertation intends to understand two user behaviors: users' continuance intention to participate and consumer purchase decision. The dissertation consists of three studies. Study 1 focuses on how the quality of user-generated contents and system performance impact users' continuance intention to participate in information-exchange VCs. In particular, this study investigates VC quality from a multi-dimensional perspective. As an extension of Study 1, Study 2 examines the role of users' past behavior on future participation intention. The objective of Study 3 is to understand the role of user-generated contents, namely, user reviews, and system performance in consumer decision-making outcomes in the context of transaction-based VCs. This study differentiates types of social influence developed from user reviews and investigates their sources and impacts on consumer purchase decision and system evaluation. The model also incorporates two individual characteristics to understand consumer differences in the formation of social influence. This dissertation intends to contribute to the IS literature on user behaviors in VCs and the value of VCs. It provides meaningful insights for VC design and management

Individuals’ usage of smoking cessation online health communities

Smoking is still a significant threat to human health. To reduce the prevalence of smoking, the World Health Organization (WHO) has highlighted the importance of offering help to quit tobacco use. Recently, smoking cessation online health communities (OHCs) have become an important online tool to help smokers kick their smoking habits. Smoking cessation OHCs are collectives of people who communicate with each other about quitting smoking through dedicated sites on the Internet. These OHCs offer substantial benefits to users, such as enriching their medical knowledge, enhancing their emotional comfort, reducing their stress, and improving their smoking cessation performance. However, smoking cessation OHCs face the great challenge of low levels of participation. Many users only visit these OHCs once and never return, despite the benefits. To improve the longevity of such OHCs and unleash their full potential, therefore, it is imperative to understand what motivates users’ continued usage of online smoking OHCs, and what prompts them to contribute knowledge to theseOHCs. Retaining users and knowledge-sharing have been central topics for Information Systems (IS) researchers studying post-adoption stage of OHC usage. However, few studies have investigated users’ post-adoption behaviors in the specific context of smoking cessation OHCs. Extant literature has focused primarily on the technology perspective of smoking cessation OHCs and ignored their inherent social factors (such as social support and social capital). An understanding of the interplay of social and technical beliefs that might explain behavioral intentions in this context remains obscure. This study examines the determining factors of two forms of IS post-adoption behaviors in the context of smoking cessation OHCs: the continuance intention and knowledge-sharing. A mixture of quantitative survey research and qualitative interview research is employed in this study. The quantitative method was used to answer research questions about the determinants of both continuance intention and knowledge-sharing. The qualitative approach was adopted to further examine what determines users’ continuance intention toward smoking cessation OHCs. The empirical data in this study was collected from individual users of smoking cessation OHCs in China and Finland. The results show that continuance intentionis influenced by users’ systems-related beliefs (e.g., perceived usefulness), by their social-related beliefs (e.g., perceived informational support, perceived emotional support, and perceived companionship), and by their knowledge-sharing behaviors. Similarly, knowledge-sharing is determined by users’ systems-related beliefs (e.g., perceived usefulness), by social-related beliefs (e.g., social ties and reciprocity), and by attitudes (e.g., satisfaction). In addition, users’ systems-related beliefs (e.g., perceived usefulness) were found to be affected by their social-related beliefs, such as perceived esteem support, perceived emotional support, shared language, shared vision, and commitment. This research contributes to the literature on IS post-adoption behaviors and smoking cessation OHCs. Specifically, it contributes to understanding individual users’ post-adoption behaviors by highlighting the impacts of different user beliefs and attitudes on two forms of IS usage. It sheds light on the roles of users’ systemsrelated beliefs (e.g., perceived usefulness), social-related beliefs (e.g., social support and social capital), and attitudes (e.g., satisfaction) in determining their usage behaviors. Additionally, it contributes to understanding users’ different beliefs by examining the relationships between them. The findings related to the impact of social-related beliefs on systems-related beliefs offer a comprehensive picture of the roles of different users’ beliefs in smoking cessation OHCs. Furthermore, it contributes to the literature on smoking cessation OHCs by offering insights into retaining users and motivating their knowledge contributions. The findings on the determinants of both continuance intention and knowledge-sharing extend understanding about how to design and maintain smoking cessation OHCs. From a practical view, this research has important implications for smoking cessation OHC managers, specifically regarding keeping the OHC active and sustainable via retaining users and encouraging them to share knowledge. It also helps smoking cessation intervention designers to develop successful and sustainable digital interventions. By supporting the longevity of smoking cessation OHCs, these findings additionally offer implications to healthcare service providers regarding the needs of versatile smoking cessation assistance and support.Tupakointi on suuri uhka ihmisten terveydelle. Tupakoinnin vähentämiseksi Maailman terveysjärjestö (World Health Organization,WHO) on korostanut tupakoinnin lopettamisen avun antamisen merkitystä. Viime aikoina tupakoinnin lopettamiseen liittyvät terveysverkkoyhteisöt (online health communities, OHCs) ovat muodostuneet tärkeiksi verkkotyökaluiksi tupakoinnin lopettamisessa. Tupakoinnin lopettamisen verkkoyhteisöt ovat Internetissä olevia tarkoituksellisia yhteisöjä ihmisille jotka kommunikoivat keskenään tupakoinnin lopettamisesta. Nämä verkkoyhteisöt tarjoavat merkittäviä etuja käyttäjilleen, kuten lääketieteellisen tietämyksen lisääntyminen, henkisen hyvinvoinnin lisääntyminen, stressin vähentäminen, ja tupakoinnin lopettamisen tuloksellisuuden vahvistaminen. Kuitenkin tupakoinnin lopettamisen verkkoyhteisöt kärsivät alhaisesta osallistumisaktiivisuudesta. Monet käyttäjät käyvät yhteisöissä kerran eivätkä koskaan palaa, hyödyistä huolimatta. Tupakoinnin lopettamisen verkkoyhteisöjen jatkuvuuden kehittämiseksi ja täyden hyödyn realisoimiseksi on välttämätöntä ymmärtää mikä motivoi käyttäjiä jatkamaan käyttöä, ja mikä rohkaisee heitä tuottamaan tietämystä näihin verkkoyhteisöihin. Käyttäjien säilyttäminen ja tietämyksen jakaminen ovat olleet keskeisiä tietojärjestelmätieteen tutkimusteemoja tutkittaessa terveyden verkkoyhteisöjen käyttöä. Kuitenkin vain harvat tutkimukset ovat selvittäneet käyttäjien käyttöönoton jälkeistä käyttäytymistä juuri tupakoinnin lopettamisen verkkoyhteisöissä. Olemassa oleva kirjallisuus on keskittynyt pääosin tupakoinnin lopettamisen verkkoyhteisöjen tekniikkaan ja laiminlyönyt niihin oleellisesti liittyvät sosiaaliset tekijät (kuten sosiaalinen tuki ja sosiaalinen pääoma). Tällaisessa yhteydessä sosiaalisten ja teknisten tekijöiden vuorovaikutukseen liittyvä ymmärrys jää epämääräiseksi. Tämä tutkimus tarkastelee määrittäviä tekijöitä kahdelle tietojärjestelmien käyttöönoton jälkeiselle käyttäytymiselle tupakoinnin lopettamisen verkkoyhteisöjen puitteissa: käytön jatkamisen aikomus ja tietämyksen jakaminen. Tässä tutkimuksessa käytetään sekä kvantitatiivista kyselytutkimusta että kvalitatiivista haastattelututkimusta. Kvantitatiivista metodia käytettiin vastaamaan tutkimuskysymyksiin koskien sekä käytön jatkamisen aikomusta että tiedon jakamista. Kvalitatiivista lähestymistapaa käytettiin edelleen tarkentamaan mikä määrittää käytön jatkamisen aikomusta tupakoinnin lopettamisen verkkoyhteisöissä. Tämän tutkimuksen empiirinen data kerättiin yksittäisiltä käyttäjiltä tupakoinnin lopettamisen verkkoyhteisöissä Kiinassa ja Suomessa. Tulokset osoittavat, että käyttäjän tietojärjestelmään liittyvät uskomukset (esim. koettu hyödyllisyys) ja sosiaaliseen yhteisöön liittyvät uskomukset (esim. koettu tuki informaation muodossa, koettu emotionaalinen tuki, koettu kumppanuus) ja käyttäjien tiedon jakamiseen liittyvä käyttäytyminen vaikuttavat käytön jatkamisen aikomukseen. Samalla tavalla, tietämyksen jakaminen määrittyy tietojärjestelmään liittyvien uskomusten (esim. koettu hyödyllisyys) ja sosiaaliseen yhteisöön liittyvien uskomusten (esim. sosiaaliset siteet ja vastavuoroisuus) sekä mielipiteiden (esim. tyytyväisyys) kautta. Lisäksi käyttäjien sosiaalisen yhteisöön liittyvien uskomusten (esim. koettu kunnioitukseen liittyvä tuki, koettu emotionaalinen tuki, jaettu kielenkäyttö, jaettu visio ja sitoutuminen) havaittiin vaikuttavan käyttäjien tietojärjestelmän liittyviin uskomuksiin (esim. koettu hyödyllisuus). Tämä tutkimus tuottaa tietoa tietojärjestelmätieteen kirjallisuuteen tietojärjestelmien omaksumisen jälkeisestä käytöksestä ja tupakoinnin lopettamisen verkkoyhteisöistä. Erityisesti se tuottaa tietoa omaksumisen jälkeisestä käytöksestä korostamalla erilaisia käyttäjien uskomuksia ja mielipiteitä kahden käyttäytymismuodon suhteen. Tutkimus valaiseen käyttäjien järjestelmään liittyvien uskomusten (esim. koettu hyödyllisuus), sosiaaliseen yhteisöön liittyvien uskomusten (esim. sosiaalinen tuki ja sosiaalinen pääoma) sekä mielipiteiden (esim. tyytyväisyys) roolia tietojärjestelmän käyttöönoton jälkeisessä käyttäytymisessä. Lisäksi se tuottaa tietoa käyttäjien erilaisista uskomuksista tutkimalla niiden välisiä yhteyksiä. Sosiaaliseen yhteisöön liittyviin uskomuksiin kohdistuvat tutkimustulokset tarjoavat kattavan kuvan erilaisten käyttäjien uskomuksien merkityksestä koskien tupakoinnin lopettamisen verkkoyhteisöjä. Edelleen tutkimus antaa panoksensa tupakoinnin lopettamisen verkkoyhteisöjä koskevaan kirjallisuuteen tarjoamalla näkökulmaa siihen miksi tietyt käyttäjät pysyvät pitkään verkkoyhteisössä, ja mikä motivoi heitä antamaan tietämyksensä tarjolle. Sekä käyttämisen jatkumiseen että tiedon jakamiseen liittyviin syihin kohdistuvat tutkimustulokset laajentavat ymmärrystämme siitä kuinka suunnitella ja pitää yllä tupakoinnin lopettamisen verkkoyhteisöjä. Käytännön näkökulmasta tutkimuksella on tärkeitä johtopäätöksiä tupakoinnin verkkoyhteisöjen hallinnoijille, erityisesti siihen kuinka pitää yhteisö aktiivisena ja kestävänä säilyttämällä jäsenet ja rohkaisemalla heitä jakamaan tietämystä. Tutkimus myös auttaa tupakoinnin lopettamisen toimenpiteiden suunnittelijoita tuottamaan onnistuneita ja kestäviä interventioita. Tukemalla tupakoinnin lopettamisen verkkoyhteisöjen pitkäikäisyyttä nämä tutkimustulokset tarjoavat näkökulmia terveydenhuollon palveluiden tuottajille tupakoinnin lopettamisen liittyvään monimuotoiseen avustamiseen ja tukeen

Can ubiquity moderate m-banking resource-related negative effects?

El objetivo de este estudio es explorar la influencia de los inconvenientes de la banca móvil relacionados con la falta de recursos en la satisfacción de los clientes, su disposición a recibir marketing móvil de permiso y la emisión de boca-oreja. Analizando una muestra de 1429 usuarios de banca móvil, determinamos que la satisfacción de los clientes influye en su disposición a recibir marketing móvil de permiso y emitir boca-oreja, mientras que la disposición a recibir marketing móvil de permiso tiene un efecto positivo sobre la emisión de boca-oreja. Siendo la ubicuidad un atributo distintivo de la banca móvil, observamos su papel moderador, identificando que hay clientes que consideran la ubicuidad como una característica importante de la banca móvil, mientras que otros no la consideran relevante. Este estudio propone recomendaciones para mejorar el uso de los servicios de la banca móvil, evitando o disminuyendo los efectos negativos de sus inconvenientes.The objective of this study is to explore the influence of m-banking resource-related inadequacies on clients’ satisfaction with the banking services, their permission-based mobile marketing tendencies and word-of-mouth emission actions. Analysing a sample of 1429 users of mobile banking services, we determined that clients’ satisfaction influences their willingness to receive permission-based mobile marketing and to emit word-of-mouth, while the willingness to receive permission-based mobile marketing has a positive effect on the word-of-mouth emission. In order not to overlook the ubiquity as a distinguishing attribute of m-banking services, we observe its moderating role, identifying clients who consider ubiquity as an important m-banking characteristic and others who do not consider it relevant. Hence, attending the opinion of actual m-banking clients, this study proposes suggestions for improving the use of m-banking services by avoiding or lessening the negative effects of m-banking resource-related inadequacies

Modeling of Causes of Sina Weibo Continuance Intention with Mediation of Gender Effects

Sina Weibo is a Twitter-like social networking site and one of the most popular microblogging services in China. This study aims to examine the factors that influence the intentions of users to continue using this site. This paper synthesizes the expectation confirmation model (ECM), constructs of habit and perceived critical mass, and the gender effect to construct a theoretical model to explain and predict these user intentions. The model is then tested via an online survey of 498 Sina Weibo users and partial least squares (PLS) modeling. The results indicate that the continuance intention of users is directly predicted by their perceived usefulness of the service (β=0.299), their satisfaction (β=0.208), and their habits (β=0.389), which jointly explain 65.9% of the variance in intention. In addition to the effects of these predictors on the continuance intentions of Sina Weibo users, an assessment of the moderating effect of gender suggests that habit plays a more important role for females than for males in continuance intention, but perceived usefulness seems to be more important for males than for females. The implications of these findings are then discussed

Exploring user behaviours on mobile technologies combined with payment functions during the COVID-19 pandemic

A thesis submitted in partial fulfillment of the requirements for the degree of Doctor in Information Management, specialization in Information TechnologiesWith the extensive spread of smart mobile devices, mobile technologies and services have revolutionised and pervaded significantly in most aspects of human life, such as social communication, commerce, entertainment, etc. Various industries have integrated services and products with mobile financial transaction technologies, facilitating the payment services combined with various mobile applications. The wide adoption of mobile transactions has increased the efficiency of transaction processes, met the expectations of customers and the requirements of enterprises, and supported the social-economic development in different scenarios, especially under the pandemic situation. Understanding mobile device users’ perceptions and behaviours on mobile technologies combining payment functions under the COVID-19 pandemic situation has reinforced the need to embark on a deeper investigation of customer behaviours during the pandemic. For these reasons, this study contributes to the advancement of knowledge and implementation methods for a better understanding of the determinants of customers’ behavioural intentions of using mobile technologies combined with payment functions in a total of seven separate studies. The investigation begins with a systematic literature review on mobile payment studies presented in chapter two. This research is augmented by investigating users’ continuance usage intention of mobile payments under the COVID-19 pandemic in chapter three. The fourth chapter analyses the determinants of continuance usage intention of food delivery apps during the pandemic. Chapters five and six present two theoretical development studies about the Unified Theory of Acceptance and Use of Technology (UTAUT) and UTAUT2, respectively. The seventh chapter investigates customers’ psychological shopping processes via live-streaming shopping apps during the pandemic lockdown period. In epistemological terms, this study involved conjoint positivist and interpretivist research in behavioural information systems research. A qualitative research method was applied in chapters two, five and six, and a quantitative research method was implemented in the third, fourth and seventh chapters. The main theoretical foundations applied and validated in three empirical studies were UTAUT and UTAUT2. Specifically, chapter three integrates UTAUT with Mental Accounting Theory, the fourth chapter combines UTAUT with the Expectancy Confirmation Model, and chapter seven integrates UTAUT2 with the Stimulus-Organism-Response framework and Flow theory. This study found that performance expectancy, social influence, and trust significantly affect users’ behavioural intentions in all three empirical studies. Customers’ mental cognitions, such as perceived benefits, satisfaction, flow and perceived value, positively formulate users’ behavioural intention in the three studies, respectively. Hedonic motivation and flow significantly influence users' behavioural intention when mobile technologies contain payment and entertainment features. Moreover, this study contributes several theoretical and practical implications. This study facilitates the advancement of knowledge of mobile technologies adoption through three verified theoretical frameworks and two proposed developed theoretical models and appropriate measurement methods. Meanwhile, this study supports relevant stakeholders in mobile technologies, enterprises, policymakers, service providers, and marketing departments with valuable findings and discussions for comprehensively understanding the determinants of customers’ behaviours on mobile technologies combined payment function

The Mediation Effect of Trusting Beliefs on the Relationship Between Expectation-Confirmation and Satisfaction with the Usage of Online Product Recommendation

Online Product Recommendations (OPRs) are increasingly available to onlinecustomers as a value-added self-service in evaluating and choosing a product.Research has highlighted several advantages that customers can gain from usingOPRs. However, the realization of these advantages depends on whether and towhat extent customers embrace and fully utilise them. The relatively low OPR USAgerate indicates that customers have not yet developed trust in OPRs’ performance.Past studies also have established that satisfaction is a valid measure of systemperformance and a consistent significant determinant of users’ continuous systemusage. Therefore, this study aimed to examine the mediation effect of trustingbeliefs on the relationship between expectation-confirmation and satisfaction. Theproposed research model is tested using data collected via an online survey from626 existing users of OPRs. The empirical results revealed that social-psychologicalbeliefs (perceived confirmation and trust) are significant contributors to customersatisfaction with OPRs. Additionally, trusting beliefs partially mediate the impactof perceived confirmation on customer satisfaction. Moreover, this study validatesthe extensions of the interpersonal trust construct to trust in OPRs and examinesthe nomological validity of trust in terms of competence, benevolence, andintegrity. The findings provide a number of theoretical and practical implications.&nbsp