Towards a Business Process Complexity Analysis Framework Based on Textual Data and Event Logs

Being an established discipline, Business Process Management (BPM) confronts various challenges related to digitization and rapid penetration of technologies into business processes (BPs). As a result, both generated and used data, such as textual data and event logs, grow exponentially, complicating the decision-making. Event logs are typically used to analyze BPs from several perspectives, including complexity. Recent approaches to BP complexity analyses focus on BP models and event logs, limiting the consideration of textual data. Hence, we propose a BP complexity analysis framework combining textual data and event logs. The framework has been conceptualized based on the IT Service Management (ITSM) case study of an international telecom provider and further developed in the IT department of an academic institution. The latter has also been used to investigate the value of the framework. Our preliminary findings show that the framework can enable comprehensive process redesign and improvements

TEXTUAL DATA MINING FOR NEXT GENERATION INTELLIGENT DECISION MAKING IN INDUSTRIAL ENVIRONMENT: A SURVEY

This paper proposes textual data mining as a next generation intelligent decision making technology for sustainable knowledge management solutions in any industrial environment. A detailed survey of applications of Data Mining techniques for exploiting information from different data formats and transforming this information into knowledge is presented in the literature survey. The focus of the survey is to show the power of different data mining techniques for exploiting information from data. The literature surveyed in this paper shows that intelligent decision making is of great importance in many contexts within manufacturing, construction and business generally. Business intelligence tools, which can be interpreted as decision support tools, are of increasing importance to companies for their success within competitive global markets. However, these tools are dependent on the relevancy, accuracy and overall quality of the knowledge on which they are based and which they use. Thus the research work presented in the paper uncover the importance and power of different data mining techniques supported by text mining methods used to exploit information from semi-structured or un-structured data formats. A great source of information is available in these formats and when exploited by combined efforts of data and text mining tools help the decision maker to take effective decision for the enhancement of business of industry and discovery of useful knowledge is made for next generation of intelligent decision making. Thus the survey shows the power of textual data mining as the next generation technology for intelligent decision making in the industrial environment

Enhancing declarative process models with DMN decision logic

Modeling dynamic, human-centric, non-standardized and knowledge-intensive business processes with imperative process modeling approaches is very challenging. Declarative process modeling approaches are more appropriate for these processes, as they offer the run-time flexibility typically required in these cases. However, by means of a realistic healthcare process that falls in the aforementioned category, we demonstrate in this paper that current declarative approaches do not incorporate all the details needed. More specifically, they lack a way to model decision logic, which is important when attempting to fully capture these processes. We propose a new declarative language, Declare-R-DMN, which combines the declarative process modeling language Declare-R with the newly adopted OMG standard Decision Model and Notation. Aside from supporting the functionality of both languages, Declare-R-DMN also creates bridges between them. We will show that using this language results in process models that encapsulate much more knowledge, while still offering the same flexibility