Introduction to Customer Analytics and Data-Led Ominchannel Commerce Minitrack

Peer reviewe

The Systematization of Disturbances Act upon E-commerce Systems

There are many processes on Internet, on web servers, in ERP and company running an e-commerce system which can be influenced by disturbances. In order to minimize their impact it is necessary to identify and collect all disturbances, to determine their evaluation metric and to propose necessary remedies. Modifications proposed should be tested by means of modeling taking internal and external environment needs into consideration. Necessary information can be captured using the e-commerce system components monitoring. Particular system environment properties like company structure, system architecture, hardware, software, methods of connection with the supplier´s e-commerce system, customer communication interface are to be taken into account. Important social indicators like legislative and economic development, development of the global information society and others should also be considered. Disturbance and failure models can be designed using various methods like e.g. multi-agents modeling, simulations, fuzzy methods modeling etc. Generic ecommerce system model using control circuit as a fundamental notion can be used as a base for modeling.e-commerce system, disturbances, categorization of disturbances, modeling of disturbances, agent, simulation of disturbances

Introduction to the Minitrack on Mixed, Augmented and Virtual Reality: Services and Applications [in Proceedings of the 54th Hawaii International Conference on System Sciences]

Non peer reviewe

A Bibliometric Analysis of the HICSS Software Technology Track

The HICSS Software Technology track has a long tradition and many papers have been published as part of its history. Its impact in terms of citations, paper contributions, author share and community impact does not yet seem to have been investigated, though. In particular, software technology has evolved, and as it stands, it is of primary importance for mobile computing, the Internet-of-Things and Cyber-physical Systems. Hence, the development of these topics and the related impact of this track are of particular interest. In this paper, we present a bibliographic analysis as a first step towards such an investigation. We found that the history of the track is indeed noteworthy. Our results include finding a few extremely much cited papers, some curious tendencies, and a generally favourable outlook for HICSS. We found that indeed many papers in the history of this HICSS track addressed mobile technology and are highly cited. Together with providing insight into track, paper and author impact, we also raise questions worth of further investigation to understand the role of the HICSS Software Technology track and its impact on the academic field and society

Introduction to Electronic Marketing Minitrack

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Too old to Shop? A Comparative Analysis of the Engagement of Junior and Senior Customers in Social Commerce

With the continuous success of social media websites also social commerce rises in popularity. As increasing numbers of elderly consumers use social media, it is interesting to understand how elderly consumers engage in social commerce platforms. This study examines how different dimensions of customer engagement influence trust with young and older consumers. A survey was conducted to collect data from American consumers. Our results show that perceived enjoyment, satisfaction, and social commerce value have significant effects on consumers’ trust. Further, there are important differences regarding the respective effects between younger and older consumers. Our study contributes to the literature by clarifying the effect of customer engagement on trust in social commerce between young and elderly consumers. Our results can provide practitioners important guidelines regarding how to support consumers’ trust development in social commerce

Too old to Shop? A Comparative Analysis of the Engagement of Junior and Senior Customers in Social Commerce

With the continuous success of social media websites also social commerce rises in popularity. As increasing numbers of elderly consumers use social media, it is interesting to understand how elderly consumers engage in social commerce platforms. This study examines how different dimensions of customer engagement influence trust with young and older consumers. A survey was conducted to collect data from American consumers. Our results show that perceived enjoyment, satisfaction, and social commerce value have significant effects on consumers’ trust. Further, there are important differences regarding the respective effects between younger and older consumers. Our study contributes to the literature by clarifying the effect of customer engagement on trust in social commerce between young and elderly consumers. Our results can provide practitioners important guidelines regarding how to support consumers’ trust development in social commerce

Business intelligence as the support of decision-making processes in e-commerce systems environment

The present state of world economy urges managers to look for new methods, which can help to start the economic growth. To achieve this goal, managers use standard as well as new procedures. The fundamental prerequisite of the efficient decision-making processes are actual and right information. Managers need to monitor past information and current actual information to generate trends of future development based on it. Managers always should define strictly what do they want to know, how do they want to see it and for what purpose do they want to use it. Only in this case they can get right information applicable to efficient decision-making. Generally, managers´ decisions should lead to make the customers´ decision-making process easier. More frequently than ever, companies use e-commerce systems for the support of their business activities. In connection with the present state and future development, cross-border online shopping growth can be expected. To support this, companies will need much better systems providing the managers adequate and sufficient information. This type of information, which is usually multidimensional, can be provided by the Business Intelligence (BI) technologies. Besides special BI systems, some of BI technologies are obtained in quite a few of ERP (Enterprise Resource Planning) systems. One of the crucial questions is whether should companies and firms buy or develop special BI software, or whether they can use BI tools contained in some ERP systems. In respect of this, there is a question if the modern ERP systems can provide the managers sufficient possibilities relating to ad-hoc reporting, static and dynamic reports and OLAP analyses. A one of the main goals of this article is to show and verify Business Intelligence tools of Microsoft Dynamics NAV for the support of decision-making in terms of the cross-border online purchasing. Pursuant to above-mentioned, in this article authors deal with problems relating to managers´ decision-making, customers´ decision-making and a support of its using the BI tools contained in ERP system Microsoft Dynamics NAV. A great deal of this article is aimed at area of multidimensional data which are the source data of e-commerce systems.Business Intelligence, decision-making, e-commerce system, cross-border online purchasing, multi-dimensional data, reporting, data visualization

Where is the Wisdom We Have Lost in Technology?

Wisdom has been at the heart of practical, philosophical, and theological interest since antiquity but is now attracting interdisciplinary scientific interest from academic researchers in diverse disciplines. Practical wisdom is important from the IS perspective because we have built information tools and technologies that can harm or benefit us in various ways and it is important that we understand the implications of these technologies. The purpose of this panel is to start and stimulate conversations with the IS community on a broad array of individual, organizational and societal issues at the intersection of wisdom and technology. The hope is to take the first steps to bring together disparate notions on wisdom in an IS context and to explore new frameworks to advance research in this emerging area representing wisdom-based IS. Broadly, this panel will explore topics relating to extending knowledge management concepts for wisdom; making meaningful distinctions between knowledge, wisdom, ethics, and other related concepts in the context of information systems teaching, research, and practice; the design, management, use, and implications of technologies for consciously discovering, creating, sharing, and supporting wisdom in individuals, organizations, and societies; interdisciplinary or transdisciplinary understanding of the nature of wisdom in a technology-driven world; and mindful living with and connected by technologies for personal, professional, and societal well-being