Creating a competitive advantage in the global flight catering supply chain: a case study using SCOR model

Flight catering is a complex food service industry that caters to a wide range of airlines. Meals provided to passengers are a measure of in-flight service on an airplane. In the case of the airline industry, flight catering companies are responsible for preparing the meal that flight crews serve it at a voyaging altitude. This case study examines Emirates Kitchen Flight Catering (EKFC), a jointly owned entity of Dubai Civil Aviation (10%) and the Emirates Group (90%). Based on existing literature, international archival reports, company publications and participant observations of EKFC, the paper examines how EKFC reached the top of the catering supply chain by offering the best-in-class quality services and food to its passengers. The paper addresses the persistent growth of EKFC\u27s operations and investigates relevant strategies that reinforce EKFC\u27s fundamental competencies through the application of Supply Chain Operations Reference (SCOR) framework. Offering a combination of on-board excellence, quality, and fresh and delicious food while controlling costs across the supply chain is an important differentiator of EKFC\u27s flight catering business, thereby setting a benchmark for other businesses

Evaluating the sustainability dimensions in the food supply chain: Literature review and research routes

none3noNowadays, the world is facing numerous sustainability challenges and the modern food system is called to innovate processes or products in order to remain competitive within the market, as well as answering to strategic government guidelines for a more sustainable food supply chain. This study aims to investigate what the main research routes of a sustainable food supply chain are, explored by the international scientific panorama, with a view for providing companies with a framework of the sustainability paths that can be followed, and, to researchers, gaps and future research routes to explore. A systematic review method is adopted through bibliometric analysis and results were obtained with VOSViewer software support. Descriptive and thematic analyses allowed us to discover the bibliometric characteristics of the sample, the main specific topics and the related research routes already addressed in sustainable food supply chain, the main food supply chain models studied in association with sustainability and the effort employed by academia to investigate the three sustainability dimensions: environmental, economic and social. Concluding, the research field of sustainability in the food supply chain is focused on management issues able to generate impacts on process, systems, practices, production and quality.openLatino M.E.; Menegoli M.; De Giovanni M.Latino, M. E.; Menegoli, M.; De Giovanni, M

How Blockchain Facilitates the Transition toward Circular Economy in the Food Chain?

Food loss and waste are two of the many problems that modern society is facing. To date, among many solutions, the circular economy is the one prevailing. A successful transition toward a circular economy (CE) requires the food sector to overcome the challenges of today's complex food supply chains such as information asymmetry, poor cooperation among stakeholders, and concerns about food safety. Blockchain, a form of distributed ledger technology, has been progressively gaining traction in supply chains in areas like data management, certifying product provenance and tracking products. Despite its importance, knowledge around the potential of the blockchain technology in facilitating the transition towards a circular economy in the agri-food sector is fragmented. This review provides evidence-based insights into the blockchain implementations in the food supply chains and the implications for CE. Our findings indicated four major areas that blockchain could accelerate CE in the agri-food sector: improving data utility; supply chain management efficacy; enhanced eco-efficiency; and superior traceability

Process improvement in reverse logistics and reduction of collection requests at L'Oréal Portugal

The importance of reverse logistics has increased in recent years as it directly impacts company’s financial results. The increase of product options has generated high returns, which leads to investment and development of reverse logistics processes. The Professional Products Division of L’Oréal Portugal is no exception and it is their interest improve processes in order to increase customer satisfaction, one of the biggest focus of this multinational. The Lean philosophy is in this case study the chosen solution to improve the reverse logistics processes of the company L’Oréal. The main purpose is to reduce collection requests and, thus, increase the efficiency of the reverse logistics process. A theoretical framework is developed with the purpose of supporting research. In this process there are several reasons underlying the requests for collection, however, there is a higher focus on requests for collection of damaged products and requests for collection of discontinued products as they are the only ones that allow intervention. As such, proposals for improvement will focus on improving the delivery process in order to reduce the delivery of damaged products and, thus, reduce collection requests and make the collection process more efficient since there are fewer orders to process and handle. After present the opportunities for improvement in the delivery and collection processes, the proposals are presented. Its viability was analysed, and the proposals were successfully implemented.A importância da logística inversa tem aumentado nos últimos anos visto que impacta diretamente os resultados financeiros de uma empresa. A expansão das opções de produtos tem gerado altos retornos, o que suscita o investimento e desenvolvimento dos processos da logística inversa. A divisão dos Produtos Profissionais da L’Oréal Portugal não é exceção e é do seu interesse melhorar os processos com vista a aumentar a satisfação do cliente, o maior foco desta multinacional. A filosofia Lean surge então neste caso de estudo como uma solução de melhoria nos processos de logística inversa da empresa L’Oréal onde tem como finalidade principal reduzir os pedidos de recolha e, assim, aumentar a eficiência do processo de logística inversa. Uma estrutura teórica é desenvolvida com o propósito de sustentar a investigação. Neste processo existem vários motivos subadjacentes aos pedidos de recolha, contudo, neste caso verifica-se um foco nos pedidos de recolha de produtos danificados e nos pedidos de recolha dos produtos descontinuados pois são os únicos que permitem a intervenção. Como tal, as propostas de melhoria irão incidir na melhoria do processo de entrega de forma a reduzir a entrega dos produtos danificados e, assim, diminuir os pedidos de recolha e tornar o processo de recolha mais eficiente por serem menos ordens a processar e tratar. Após apresentar as oportunidades de melhoria de ambos os processos de entrega e recolha, as propostas de melhoria foram apresentadas. A sua viabilidade foi analisada e as propostas foram implementadas com sucesso

Biopsychosocial Assessment and Ergonomics Intervention for Sustainable Living: A Case Study on Flats

This study proposes an ergonomics-based approach for those who are living in small housings (known as flats) in Indonesia. With regard to human capability and limitation, this research shows how the basic needs of human beings are captured and analyzed, followed by proposed designs of facilities and standard living in small housings. Ninety samples were involved during the study through in- depth interview and face-to-face questionnaire. The results show that there were some proposed of modification of critical facilities (such as multifunction ironing work station, bed furniture, and clothesline) and validated through usability testing. Overall, it is hoped that the proposed designs will support biopsychosocial needs and sustainability

The impact of perceived value on customer loyalty towards private commercial banks in Bangladesh: the mediating role of customer satisfaction

The primary objective of this study is to examine the influence of multidimensional perceived value on customer loyalty through the mediating role of customer satisfaction towards the private commercial banks in Bangladesh. Using a convenient sampling technique, 367 responses were valid for being used to the final analysis. SPSS and AMOS statistical software packages were used to analyse the data for validation. The findings revealed that there is a significant positive influence of perceived value on customer satisfaction and customer loyalty. Moreover, customer satisfaction not only positively influenced customer loyalty but also partially mediated the impact of perceived value on customer loyalty. The findings of this study will be of a great deal of importance for managers to develop a sustainable customer-centric marketing strategy. Similarly, it would also be a pressing contribution to the literature and assist researchers in carrying out future research endeavours

Improvement of Regional Tourism Competitiveness Using Business and Technology Strategy Development : Study Case in Tourism Village with Independent Category, Sleman, Regency, Indonesia International Conference on Business, Accounting, Supply Chain, and Logistics (ICBASL), 21-22 November 2020, UNS, Solo, Indonesia

This research aims to determine the business and technology strategy of the tourism village with category of independent in Turi, Sleman Regency. There are three tourism villages with categories of independent, namely Pancoh Tourism Village, Pulesari Tourism Village and Kelor Tourism Village. This strategy is an effort to improve the competitiveness regional tourism. The research method using a matrix of business and technology strategy consisting of determining the value of technological capabilities, business growth potential and market potential. Determination of technological capabilities uses techometrics methods to investigate four integrated technological elements in the process of technological transformation through the Technology Contribution Coefficient (TCC). The value of the business growth potential is determined based on the business position of the tourism village based on the long-term planning of the Sleman Regency government. While the potential market value is based on the market share of tourist visits in the tourism village of Sleman Regency. The results showed that the business and technology strategy of Pulesari Tourism Village is a high level, namely the Star position, while Kelor and Pancoh Tourism Villages are Question Marks position

TECHNOLOGY ACCEPTANCE MODEL UNTUK MENGANALISIS SIKAP SUPPLIER/VENDOR TERHADAP PENGGUNAAN E-PROCUREMENT PADA PT. X INDONESIA

This research aims to determine the business and technology strategy of the tourism village with category of independent in Turi, Sleman Regency. There are three tourism villages with categories of independent, namely Pancoh Tourism Village, Pulesari Tourism Village and Kelor Tourism Village. This strategy is an effort to improve the competitiveness regional tourism. The research method using a matrix of business and technology strategy consisting of determining the value of technological capabilities, business growth potential and market potential. Determination of technological capabilities uses techometrics methods to investigate four integrated technological elements in the process of technological transformation through the Technology Contribution Coefficient (TCC). The value of the business growth potential is determined based on the business position of the tourism village based on the long-term planning of the Sleman Regency government. While the potential market value is based on the market share of tourist visits in the tourism village of Sleman Regency. The results showed that the business and technology strategy of Pulesari Tourism Village is a high level, namely the Star position, while Kelor and Pancoh Tourism Villages are Question Marks positions. Keywords: tourism village; technometric; business and technology strateg

Digitalization in food supply chains: A bibliometric review and key-route main path analysis

Technological advances such as blockchain, artificial intelligence, big data, social media, and geographic information systems represent a building block of the digital transformation that supports the resilience of the food supply chain (FSC) and increases its efficiency. This paper reviews the literature surrounding digitalization in FSCs. A bibliometric and key-route main path analysis was carried out to objectively and analytically uncover the knowledge development in digitalization within the context of sustainable FSCs. The research began with the selection of 2140 articles published over nearly five decades. Then, the articles were examined according to several bibliometric metrics such as year of publication, countries, institutions, sources, authors, and keywords frequency. A keyword co-occurrence network was generated to cluster the relevant literature. Findings of the review and bibliometric analysis indicate that research at the intersection of technology and the FSC has gained substantial interest from scholars. On the basis of keyword co-occurrence network, the literature is focused on the role of information communication technology for agriculture and food security, food waste and circular economy, and the merge of the Internet of Things and blockchain in the FSC. The analysis of the key-route main path uncovers three critical periods marking the development of technology-enabled FSCs. The study offers scholars a better understanding of digitalization within the agri-food industry and the current knowledge gaps for future research. Practitioners may find the review useful to remain ahead of the latest discussions of technologyenabled FSCs. To the authors’ best knowledge, the current study is one of the few endeavors to explore technology-enabled FSCs using a comprehensive sample of journal articles published during the past five decades