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    Mediating Role of Knowledge Management Behavior

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    ํ•™์œ„๋…ผ๋ฌธ(์„์‚ฌ)--์„œ์šธ๋Œ€ํ•™๊ต ๋Œ€ํ•™์› :๊ฒฝ์˜๋Œ€ํ•™ ๊ฒฝ์˜ํ•™๊ณผ,2019. 8. ์ตœ์ง„๋‚จ.๋™๊ธฐ ์„ฑํ–ฅ ์ด๋ก (motive disposition theory, MDT)๊ณผ ์ž๊ธฐ ์ผ์น˜ ๋ชจํ˜•(self-concordance model)์— ๊ธฐ๋ฐ˜ํ•˜์—ฌ, ๋ณธ ์—ฐ๊ตฌ๋Š” ๊ฐœ์ธ์˜ ์‹ฌ๋ฆฌ์  ์š•๊ตฌ (์„ฑ์ทจ ์ง€ํ–ฅ์„ฑ, ๊ด€๊ณ„ ์ง€ํ–ฅ์„ฑ, ์˜ํ–ฅ๋ ฅ ์ง€ํ–ฅ์„ฑ)๊ฐ€ ๊ฐœ์ธ์˜ ํ˜์‹ ์ , ๊ฐœ๋Ÿ‰์  ์ฐฝ์˜์„ฑ์„ ์ด‰์ง„ํ•˜๋Š” ์š”์ธ์ž„์„ ๋ฐํ˜€๋‚ธ๋‹ค. ๋‚˜์•„๊ฐ€, ์‚ฌํšŒ์  ๊ตํ™˜ ์ด๋ก (social exchange theory, SET) ๋ฐ ์ƒํ˜ธ ํ˜ธํ˜œ์˜ ๊ทœ๋ฒ”(norm of reciprocity)์— ๋”ฐ๋ผ์„œ, ์ง€์‹ ๊ณต์œ  ํ–‰์œ„์™€ ์ง€์‹์„ ์ „๋‹ฌ๋ฐ›๋Š” ํ–‰์œ„๋ฅผ ํฌํ•จํ•˜๋Š” ์ข…์—…์› ์ง€์‹ ๊ด€๋ฆฌ ํ–‰๋™(knowledge management behaviors, KMBs)์ด, ์„œ๋กœ ๋‹ค๋ฅธ ๊ฐœ์ธ์˜ ์‹ฌ๋ฆฌ์  ์š•๊ตฌ์˜ ์ฐจ์›๊ณผ ๋‘๊ฐ€์ง€ ํ˜•ํƒœ์˜ ์ฐฝ์˜์„ฑ ๊ฐ„์˜ ๊ด€๊ณ„๋ฅผ ๋งค๊ฐœํ•˜๊ณ  ์žˆ๋Š”์ง€ ํ™•์ธํ•˜์˜€๋‹ค. ๋งˆ์ง€๋ง‰์œผ๋กœ, ํŠน์„ฑ ํ™œ์„ฑํ™” ์ด๋ก (trait activation theory, TAT)์˜ ์ด๋ก ์  ๊ด€์ ์„ ํ™œ์šฉํ•˜์—ฌ, ํŒ€ ๋‚ด ์ง€์‹์˜ ๊ฐ€์น˜ ์ค‘์š”์„ฑ(value importance of knowledge)์ด ๊ฐœ์ธ์˜ ์‹ฌ๋ฆฌ์  ์š•๊ตฌ-์ง€์‹ ๊ด€๋ฆฌ ํ–‰๋™ ๊ฐ„์˜ ๊ด€๊ณ„๋ฅผ ์กฐ์ ˆํ•˜๋Š”์ง€๋„ ์—ฐ๊ตฌํ•˜์˜€๋‹ค. ๋ณธ ์—ฐ๊ตฌ์—์„œ ์ œ์‹œํ•œ ์ด๋ก ์  ๋ชจ๋ธ๊ณผ ๊ฐ€์„ค์€ ํ•œ๊ตญ์˜ ๋ฆฌ๋” 75๋ช…๊ณผ ๊ทธ๋“ค์ด ๊ด€๋ฆฌํ•˜๋Š” 209๋ช…์˜ ๊ตฌ์„ฑ์›๋“ค๋กœ๋ถ€ํ„ฐ ์ˆ˜์ง‘ํ•œ ๋ฐ์ดํ„ฐ๋ฅผ ํ†ตํ•ด ์‹ค์ฆ๋˜์—ˆ๋‹ค. ๋ถ„์„ ๊ฒฐ๊ณผ, ์„ธ๊ฐ€์ง€ ์‹ฌ๋ฆฌ์  ์š•๊ตฌ ๊ฐ€์šด๋ฐ, ์„ฑ์ทจ ์ง€ํ–ฅ์„ฑ์ด ํ˜์‹ ์  ์ฐฝ์˜์„ฑ๊ณผ ๊ฐœ๋Ÿ‰์  ์ฐฝ์˜์„ฑ ๋ชจ๋‘๋ฅผ ๋†’์ด๋Š” ์œ ์˜ํ•œ ์˜ˆ์ธก๋ณ€์ˆ˜์ž„์ด ํ™•์ธ๋˜์—ˆ๋‹ค. ๊ด€๊ณ„ ์ง€ํ–ฅ์„ฑ์€ ๊ฐœ๋Ÿ‰์  ์ฐฝ์˜์„ฑ์— ์–‘์ ์ธ ์˜ํ–ฅ์„ ๋ฏธ์น˜๋Š” ๊ฒƒ์œผ๋กœ ๋‚˜ํƒ€๋‚ฌ๋‹ค. ๋˜ํ•œ, ์ง€์‹ ๊ณต์œ  ํ–‰์œ„๋Š” ์„ธ๊ฐ€์ง€ ์‹ฌ๋ฆฌ์  ์š•๊ตฌ ๋ชจ๋‘์— ์˜ํ•ด ์˜ˆ์ธก๋˜๋Š” ๋ฐ˜๋ฉด, ์ง€์‹์„ ์ „๋‹ฌ๋ฐ›๋Š” ํ–‰์œ„๋Š” ์„ฑ์ทจ ์ง€ํ–ฅ์„ฑ๊ณผ ๊ด€๊ณ„ ์ง€ํ–ฅ์„ฑ์œผ๋กœ ์˜ˆ์ธก๋˜๋Š” ๊ฒƒ์„ ์•Œ ์ˆ˜ ์žˆ์—ˆ๋‹ค. ๋˜ํ•œ, ๋ถ„์„ ๊ฒฐ๊ณผ๋Š”, ํŒ€ ๋‚ด ์ง€์‹์˜ ๊ฐ€์น˜ ์ค‘์š”์„ฑ๊ณผ ์‹ฌ๋ฆฌ์  ์š•๊ตฌ์˜ ์ƒํ˜ธ์ž‘์šฉ์ด ๊ฐœ์ธ์˜ ์ง€์‹ ๊ณต์œ  ํ–‰์œ„ ๋ฐ ์ง€์‹์„ ์ „๋‹ฌ๋ฐ›๋Š” ํ–‰์œ„๋ฅผ ์ด‰์ง„์‹œํ‚จ๋‹ค๋Š” ๊ฒƒ์„ ๋ณด์—ฌ์ฃผ์—ˆ๋‹ค. ๋งˆ์ง€๋ง‰์œผ๋กœ, ์ง€์‹ ๊ณต์œ  ํ–‰์œ„์™€ ์ง€์‹์„ ์ „๋‹ฌ๋ฐ›๋Š” ํ–‰์œ„๋Š” ๋‘ ์ข…๋ฅ˜์˜ ์ฐฝ์˜์„ฑ ๋ชจ๋‘์— ์–‘์ ์œผ๋กœ ์œ ์˜ํ•œ ์˜ํ–ฅ์„ ๋ฏธ์น˜๋Š” ๊ฒƒ์œผ๋กœ ๋‚˜ํƒ€๋‚ฌ๋‹ค.Drawing on motive disposition theory and self-concordance model, this study identifies individual psychological needs (need for achievement, need for affiliation, and need for power) as distinct facilitators of individual radical and incremental creativity. The mediating role of employees knowledge management behaviors (KMBs), specifically knowledge sharing and knowledge receiving, in the relationship between different dimensions of individual psychological needs and the two distinct forms of creativity is also examined with social exchange theory and norm of reciprocity as basis. In addition, this study adopts the theoretical view of trait activation theory to investigate value importance of knowledge as a moderating contingency in the relationship between individual psychological needs and KMBs. The proposed theoretical model and hypotheses were empirically tested on the basis of data collected from 75 leaders and their immediate 209 members in Korea. Results revealed that, among the three psychological needs, need for achievement is a significant positive predictor of incremental and radical creativity. Need for affiliation is positively related only to incremental creativity. Knowledge sharing is positively predicted by all three types of psychological needs, whereas knowledge receiving is predicted only by the need for achievement and need for affiliation. The interaction effects of value importance of knowledge and psychological needs triggers individuals engagement in knowledge sharing and knowledge receiving. Finally, knowledge sharing and knowledge receiving are positive significant predictors of the two types of creativity.I. INTRODUCTION 1 II. THEORETICAL BACKGROUND AND HYPOTHESES 6 1. Incremental and Radical Creativity 7 2. Individual Psychological Needs and Incremental versus Radical Creativity 11 2.1. Need for Achievement and Incremental versus Radical Creativity 13 2.2. Need for Affiliation and Incremental versus Radical Creativity 15 2.3. Need for Power and Incremental versus Radical Creativity 16 3. Individual Psychological Needs and Knowledge Management Behavior 18 3.1. Need for Achievement and Knowledge Sharing and Knowledge Receiving 21 3.2. Need for Affiliation and Knowledge Sharing and Knowledge Receiving 22 3.3. Need for Power and Knowledge Sharing and Knowledge Receiving 24 4. Mediating Role of Knowledge Management Behavior 26 5. Value Importance of Knowledge as a Moderating Contingency 30 III. METHOD 33 1. Sample and Data Collection 33 2. Measures 34 IV. RESULTS 38 1. Descriptive Statistics 38 2. Hypothesis Testing 41 V. DISCUSSION 55 1. Contributions 55 2. Study Limitations and Future Research Directions 58 REFERENCES 60 ABSTRACT IN KOREAN 79Maste

    Essays on Individualsโ€™ Information Assessment, Information Disclosure, Participation, and Response Behaviors in Online Health Communities

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    The emergence of online health communities (OHCs) has enabled the use of information technologies to address some social and health needs including but not limited to emotional, social, and health-related issues. This information age has encouraged user generated (UG) content, which facilitates both peer-to-peer and business-to-peer interconnections. This rich and active information epoch (i.e., OHCs) is distinct in that value is generated when peers or participantsโ€”who may be content generators and/or content consumersโ€”interact together by exchanging information and receiving supports aimed at addressing their specific needs; and this is made possible through the online platforms or support groups acting as the intermediary among users. In this dissertation, I explore the dynamics that take place in OHCs by answering varied sets of questions and addressing and stretching different scholarly discourses including individualsโ€™ information assessment, information disclosure, participation, and response behaviors in OHCs from a variety of theoretical perspectives including disclosure decision-making model and social presence theory, using diverse methodologies such as text analytics, two-stage least squares regression technique, decision trees analysis, and vector autoregression models in the OHC context. The overarching research question is: How does assessment of information and receiver influence patientsโ€™ disclosure ability and what user information disclosure mechanisms elicit effective support behaviors in online health communities? Patients with different disease types visit OHCs to get support and this support is made possible because patients participate by interacting with peers and providing responses to each otherโ€™s discussion. Support behaviors, especially in the OHC context, is a concept that covers facets such as, provision of response; interactivity or participation in discussions; relationship management; and offering helpful, appropriate, and relevant feedback responses to meet specific information, social, or emotional needs (Huang et al., 2019; Nambisan et al., 2016; Chen et al., 2019). By exploring the research question and with the unique features that these OHC platforms exhibitโ€”the sharing of information, participation, and receiving of supportsโ€”these essays make the following contributions. Theoretically, the findings reveal that a patientโ€™s disease type, the sensitivity of information being disclosed, and patientโ€™s expectation of a response show unique effects on disclosure efficacy. These factors constitute mechanisms by which patients in OHCs are motivated to disclose health information in granular forms that elicit effective community responses and feedback. This information exchange mechanisms thereby, facilitate active community participation through giving or receiving of support, and thus, fostering a dynamic interplay between individualsโ€™ disclosure and response behaviors in the online context. Practically, online health community managers can design their platforms to provide automated and customizable tools that improve patientsโ€™ information density and information breadth skills for effective response generation; and from the results, platform management can better understand users that are motivated to participate through giving, thereby encouraging those that are weak in receiving. Also, platform managers can improve the skills of those who are weak in giving for users that are motivated to participate through receiving. Essay 1: Promoting Participantsโ€™ Information Disclosure and Response Behaviors in Online Health Communities: Disclosure Decision-Making Model Perspective In this first essay, I extend the literature on information disclosure and the disclosure decision-making model (DD-MM) by examining the factors that influence information disclosure (disclosure efficacy) and the effects of disclosure efficacy on the response users receive (response efficacy) at the granular level. Until now, both conceptsโ€”disclosure efficacy and response efficacy have been conceptualized as single constructs. This current study breaks new grounds and broaden the DD-MM model by postulating that the subconstructs have different antecedents and consequences. By examining the relationships between the subconstructs of information assessment, disclosure efficacy, and response efficacy using the two-stage least squares regression method, the results reveal some insightful dynamics, otherwise not possible with unidimensional constructs. Essay 2: Investigation of non-linear effects of first impression cues on participation in online health communities: A decision tree induction theory development approach One notable phenomenon that prior literature has extensively explored in OHC platforms is user participation, which is a necessary condition for platform sustainment and value generation. Extant research has studied user participation as a form of giving, that is, how much users participate in online platforms by generating content (e.g., posting messages, replying to messages, or posting pictures).However, participation in OHC platforms can also take the form of receiving (the consumption for content that has been generated โ€“ e.g., reading otherโ€™s posts, gaining knowledge and support), and this has witnessed little attention in prior research. This third study argues that the giving and receiving participation is a reaction to user initial participation. In this second essay, based on social presence theory (SPT), I use decision tree analysis to interrogate the effect of first impression in the initial posts on usersโ€™ giving and receiving participation. The findings provide meaningful insights for advancing research and for assisting platform managers on what to focus on to encourage usersโ€™ giving or receiving participation on their platforms. Essay 3: User Two-way Communication Efficacy Behaviors in Online Health Communities: A Longitudinal Study In this second essay, I crack into some unsupported relationships between disclosure efficacy and response efficacy shown in the previous study, which could be due to the use of cross-sectional data in the analysis, giving nonsignificant findings. Over time, it is possible that the effectiveness of the response that disclosers receive could determine whether users will further disclose or not. For example, if a discloser does not receive valuable response that addresses his or her needs, he or she may stop posting or disclosing information on the platform, thus, leading to lurking behaviors or less recommendations for others to join the online platform. This current study proposes a two-way relationship between disclosure efficacy and response efficacy of usersโ€™ interactions in online health communities instead of looking at only the one-way relationship from disclosure efficacy to response efficacy (which showed some insignificant results). From an econometric perspective, time has been shown to play a dynamic role on variables and their relationships. Thus, this current paper uses dynamic vector autoregression (VAR) modeling technique with a longitudinal data set to investigate the one-way and two-way relationships between disclosure efficacy and response efficacy and their dimensions (information density and information breadth) and (information persuasiveness and response persuasiveness), respectively. The analysis reveals a recursive relationship between disclosure efficacy and response efficacy and some of their dimensions. This is a departure from some prior literature that proposed a static linear order in end-user information consumption. The significance of the nonlinear recursive relationship is marked extension of the DD-MM model by establishing the reenforcing effect of its key variables

    The Support to Improve Self Efficacy and Healing of Drugs Addict

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    Appropriate counseling and education can be adopted to achieve a change in attitude, knowledge and perception. Still there is a wrong perception of a given intervention. Peer support through a process of social learning, the process of growing understanding of how to process information from experience, observational include: attention (attention), given (retention), reproduction of motion (reproduction), motivation (motivation), and communication. The purpose of this study was to analyze resident self-efficacy to regardless of drug addiction through family support. This study employed qualitative approach with case study design. Subjects in this study were residents, ex drugs user, peer support, and resident family. The results showed that peer support from fellow residents and the support of the major on duty (MOD) very meaningful and helpful for resident in the healing process

    Responding to natural disasters: Examining identity and prosociality in the context of a major earthquake

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    How does a major natural disaster relate to individualsโ€™ orientation towards society? We collected repeated crossโ€sectional surveys before (n = 644) and after the 2010 Chile earthquake (n = 1,389) to examine levels of national identity, prosocial values, helping motivations, and prosocial behaviours in the context of such a calamitous societal event. Our research questions, derived from the literature on helping in times of crisis, considered how natural disasters may implicate identity and prosociality, as well as how identity, prosocial values, and motivations are linked to prosocial action after a disaster. Higher levels of national identity, helping motivations, and disasterโ€related helping were found after the earthquake, suggesting that in the aftermath of a disaster, people unite under a common national identity and are motivated to take action related to disaster relief. National identity and prosocial values were closely linked to helping after the earthquake, but specific helping motivations rarely predicted prosocial behaviours. Additionally, proximity to the epicentre was related to higher levels of national identity and participation in reconstruction efforts. These findings contribute to our understanding of people's responses to natural disasters and suggest ways of encouraging prosocial behaviour in the aftermath of unexpected tragic events

    Knowledge Sharing Self-efficacy and Academic Entitlement as Predictors of Research Competence among Postgraduate Students at the College of Education

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    Objective: The purpose of this study was to investigate the correlation between research competence (RC) and both Knowledge Sharing Self-Efficacy (KSSF) and academic entitlement (AE), check the difference between male and female in research competence, Knowledge Sharing Self-Efficacy and academic entitlement, and the disclosure of the relative contribution of Knowledge Sharing Self-Efficacy and academic entitlement in predicting the Research competence of postgraduate students. Method: Participants of 205 postgraduate students were conveniently (male=66, female =139) participated were conveniently collected through a Web-based Google forms from the different universities of Kingdom of Saudi Arabia, utilized instruments included the Research competence scale prepared by the researchers, Knowledge Sharing Self-Efficacy sharing prepared by the researchers, and academic entitlement scale prepared by the researchers. Results: research competence is found to have a statistically significant positive correlation (P \u3c 0.01) with Knowledge Sharing Self-Efficacy, and negative correlation (P \u3c 0.01) with academic entitlement, Significant differences (P \u3c 0.01) were found between male and female in research competence and Knowledge Sharing Self-Efficacy for the benefit of female, significant differences (P \u3c 0.01) were found between male and female in academic entitlement, regression analysis revealed that academic entitlement and Knowledge Sharing Self-Efficacy were significant predictors of research competence among postgraduate students at the College of Education. Thus, results were discussed in light of the findings of the research. Conclusion: Our study suggests that academic entitlement are risk factors for research competence, therefore, there are major differences between male and female with academic entitlement, Research competence, and Knowledge Sharing Self-Efficacy. Future studies will need to consider understanding these differences

    Drivers of Online Brand Community Value Creation: The Role of Psychological Empowerment

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    There is an upsurge of consumer empowerment driven by the rise of the Internet and online communities. However, the effect of psychological empowerment that may be experienced in contributing knowledge and experiences in the process of participation in online brand community has seldom been investigated. This study aims to examine the role of psychological empowerment in online brand community and its impact on value co-creation behaviors. By using PLS-SEM, the result indicate that perceived responsiveness, validation, status seeking, perceived network size, and information quality, facilitates the establishment of psychological empowerment, which in turn promotes consumersโ€™ value co-creation behaviors. Implications for researchers and practitioners are discussed

    A Review on Self-Determination Factors and Knowledge Sharing Behavior with Perceived Organizational Support as Moderating Effect

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    Knowledge sharing behavior has been acknowledged as a vital element in knowledge management in an organization. Baby boomers are the individuals within the organizations who recognized the importance of knowledge management for the success of their day to day organization function.ย  Past studies have shown that individuals are still not interested to participate in knowledge sharing. The purpose of this review is to discuss the impact of self-determination factors toward knowledge sharing behavior among baby boomers in the public sector. A rigorous review of literature regarding knowledge sharing behaviour was undertaken. This review unveiled the preliminary self-determination conceptual framework which suggests a relationship among knowledge sharing behavior and four other individual factors.ย  These factors are personality traits, intrinsic motivation, emotional intelligence, and sense of belonging. ย ย The outcome of this review is expected to provide the insights on the moderating effect of perceived organizational support which will be part of the main study. Keywords:Knowledge Sharing Behavior; Self-determination Factors; Perceived Organizational Suppor

    Examining the Factors Influencing Continued Knowledge Contribution in Electronic Knowledge Repository

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    Electronic knowledge repositories facilitate knowledge discovery and reuse by providing computer-mediated repositories for users to codify their expertise. However, why individuals volunteer to help strangers in these electronic networks is not well understood. There is no apparent benefit for the contributor and free-riders have same access to the public good as everyone else. Based on previous research positing that the interaction created by network participants produces an online public good of knowledge, the purpose of this paper is to investigate individualsโ€™ intention to continue sharing knowledge in electronic knowledge repository. Drawing from social cognitive theory, and cognitive evaluation theory, we propose a theoretical model employing environmental factors such as feedback, rewards, and communication, and individual motivations such as perceived knowledge self-efficacy and self-esteem to explain personโ€™s behavior (continuance intention) to contribute knowledge in the electronic knowledge repositories
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