Contracts, relationships and innovation in business-to-business exchanges

Purpose: – This paper aims to contrast two approaches to the study of contracts in business and industrial marketing: first, as a legal document in shaping at the outset exchanges and interactions, for instance in projects; and second, as relational norms in becoming integrated into a business relationship through interactions, for instance as a resource. Design/methodology/approach: – The paper draws on cross-case comparison of three projects, as actors develop an engineering service for optimizing the maintenance of large-scale capital equipment by analyzing real-time data from sensors and user records. Comparison is by coding interview and observational data as micro-sequences of interactions among actors. Findings: – Preparing contracts allows a project to commence and is an early form of interaction, intensifying new relationships or cutting into and recasting established ones. Relational norms augment and can supersede the early focus on the contract, thus incorporating incremental innovation and absorbing some uncertainties. Research limitations/implications: – The research approach benefits from detailed comparison and captures some variety across its three cases, but the discussion is limited to theoretical generalization. Practical implications: – The analysis and discussion highlights and focuses on when different approaches to understanding contracting are more apparent across durable business relationships. Transitions from a contractual document to a view of relational norms are subtle, vulnerable and not always made successfully. Originality/value: – This paper’s originality is in it comparison of overlapping approaches to understanding businesses’ uses of contacts in business and industrial marketing, of contract and relational norms. It develops a valuable research proposition, in the transition from a mainly contractual to a mainly relational uses of contracts, thus identifying contract as a particular business resource, to be deployed and embedded

Understanding the role of local safety groups in managing safety practices between micro construction firms and principal contractors

Construction projects incorporate the input of a range of tradesmen and different sized firms, ranging from micro to large organisations. Working practices of micro construction firms are carried out in an informal manner while larger organisations tend to adopt more formal on-site management techniques. Many micro firms seek to develop long-term relationships with large principal contractors and a major strain on their relationships stem from the difference in safety management techniques they employ. Faced with a fundamental shift in their style of safety management, workers of micro construction firms must successfully negotiate this challenge. Against this background, records from the Health and Safety Executives show year on year reductions in accident and incident rates in the East Midlands, an indication that the safety practices on projects are being implemented more effectively. Some of this success has been attributed to the efforts of local safety groups, such as Nottinghamshire Occupational Safety and Health Association (NOSHA). As such, it is important that the interdependencies between large principal contractors and micro firms, and the role that safety groups such as NOSHA play in managing this relationship are better understood. This paper presents interviews conducted with some members of NOSHA. This is the first of two phases of empirical work. The roles that the members of the local safety group perform have been found to go beyond simply promoting safety awareness and safety knowledge on site. They have been found to help in conflict resolution among the various construction parties. Such practices help create a harmonious working environment and subsequently lead to long-term working relations

Indigenous human rights and knowledge in archives, museums, and libraries: Some international perspectives with specific reference to New Zealand and Canada

This article highlights the extent to which international law has changed rapidly in recent years in relation to the rights of Indigenous peoples generally and in particular how this impacts upon the legal status of traditional knowledge and culture. It reviews the recognition of the unique legal status of Māori in Aotearoa and Aboriginal peoples in Canada in relation to self-determination and how their changing place within these nations are affecting the operations of museums, libraries, and archives as case studies, illustrating some of the key legal and practical challenges that now impinge upon the work of archivists and related professionals in many countries

Detailed empirical studies of student information storing in the context of distributed design team-based project work

This paper presents the findings of six empirical case studies investigating the information stored by engineering design students in distributed team-based Global Design Projects. The aim is to understand better how students store distributed design information in order to prepare them for work in today‟s international and global context. This paper outlines the descriptive element of the work, the qualitative and quantitative research methods used and the results. It discusses the issues around the emergent themes of information storing; information storing systems; information storing patterns; and information strategy, making recommendations; establishing that there is a need for more prescriptive measures to supporting distributed design information management. This work will be of great value to industry also

Delivering Better Housing and Employment Outcomes for Offenders on Probation

The report ‘Delivering better housing and employment outcomes for offenders on probation’ presents the findings of qualitative research which included fieldwork in six probation areas with professionals involved in the delivery of housing, employment, training and education

Transformation through research? The AC+erm Project and Electronic Records Management

The article focuses on the three-year project being undertaken by Northumbria University in Northumbria, England and funded by the Arts & Humanities Research Council (ANRH) named as AC+erm. The AC+erm project is a qualitative study composed of three main phases including a comprehensive Systematic Literature Review, an investigation of the three aspects of designing an architecture for electronic records management (ERM), and distribution of findings. The primary data from selected experts are gathered through the Delphi technique8, developed by the Rand Corp. in the U.S., to formulate an opinion on the research topic. Further, it provides short analysis of the issues associated with Web 2.0 and cloud computing technologies.

Exercising Sovereignty and Expanding Economic Opportunity Through Tribal Land Management

While the United States faces one of the most significant housing crises in the nation's history, many forget that Indian housing has been in crisis for generations. This report seeks to take some important steps toward a future where safe, affordable, and decent housing is available to Native people in numbers sufficient to meet the housing needs that exist in Indian country today. This study provides first-of-its-kind analysis of a critical barrier to homeownership on Indian lands. It analyzes the success of tribes that have taken responsibility (in whole or in part) for administering the land title process on tribal lands. It also addresses the challenges those tribes have faced. Section 1 outlines the significant obstacles to homeownership strategies for Native communities. In Section 2, the report delves into the experiences of five tribes that are managing aspects of the land title process in their communities. In Section 3, the report details findings from a site visit and in-depth interview at the Bureau of Indian Affairs regional offices in Portland, Oregon and Aberdeen, South Dakota. Finally, Section 4 of the report draws conclusions and makes specific recommendations about the future of land title processing on Indian lands. This report is the culmination of two years of research funded by NeighborWorks America and Stewart Title Company