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    Advancing the debate on architecture, planning, and built environment research

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    With an acceptance rate that does not exceed 25% of the total papers and articles submitted to the journal, IJAR – International Journal of Architectural Research is moving forward to position itself among the leading journals in architecture and urban studies worldwide. As this is the case since the beginning of volume 5, issue 1, March 2011, one must note that the journal has been covered by several data and index bases since its inception including Avery Index to Architectural Periodicals, EBSCO-Current Abstracts-Art and Architecture, INTUTE, Directory of Open Access Journals, Pro-Quest, Scopus-Elsevier and many university library databases across the globe. This is coupled with IJAR being an integral part of the archives and a featured collection of ArchNet and the Aga Khan Documentation Centre at MIT: Massachusetts Institute of Technology, Cambridge, MA. In 2014, IJAR was included in Quartile 2 / Q2 list of Journals both in ‘Architecture’ and ‘Urban Studies.’ As of May 2015, IJAR is ranked 23 out of 83 journals in ‘Architecture’ and 59 out of 119 in ‘Urban Studies.’ Rankings are based on the SJR (SCImago Journal Ranking); an Elsevier- SCOPUS indicator that measures the scientific influence of the average article in a journal. SJR is a measure of scientific influence of scholarly journals that accounts for both the number of citations received by a journal and the importance or prestige of the journals where such citations come from. See here for more information (http://www.scimagojr.com/index.php) and (http://www.journalmetrics.com/sjr.php). While the journal is now on top of many of the distinguished journals in Elsevier- SCOPUS database, we will keep aspiring to sustain our position and move forward to Q1 group list and eventually in the top 10 journal list in the field. However, this requires sustained efforts and conscious endeavours that give attention to quality submissions through a rigorous review process. This edition of IJAR: volume 9, issue 2, July 2015 includes debates on a wide spectrum of issues, explorations and investigations in various settings. The issue encompasses sixteen papers addressing cities, settlements, and projects in Europe, South East Asia, and the Middle East. Papers involve international collaborations evidenced by joint contributions and come from scholars in universities, academic institutions, and practices in Belgium; Egypt; Greece; Italy; Jordan; Malaysia; Palestine; Qatar; Saudi Arabia; Serbia; Spain; Turkey; and the United Kingdom. In this editorial I briefly outline the key issues presented in these papers, which include topics relevant to social housing, multigenerational dwelling, practice-based research, sustainable design and biomimetic models, learning environments and learning styles, realism and the post modern condition, development and planning, urban identity, contemporary landscapes, and cultural values and traditions

    A systematic literature review of Total Quality Management (TQM) implementation in the organization

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    [EN] In today’s market situation and complex business environment, organization must be able to deliver the customer’s requirement and the expectations which are critical to the satisfaction such as high product quality, faster delivery and competitive cost. Organization need to apply a comprehensive concept and method on managing those requirements. The concept of Total Quality Management (TQM) is considered as one of a popular concept used to manage the quality of product and services comprehensively. This research is to observe is this concept and method still relevant to be use and effectively improved the business performance as well as customer satisfaction. It is a systematic literature review to the literatures from many industry sectors that were collected and reviewed in detail. The result show that this concept is still being used by many organizations around the world and its successfully help the organization to improve their competitiveness, business growth and the sustainability as well as increase employee’s morale.This article was completed thanks to the financial support from the university of Mercu Buana, Jakarta-Indonesia. It also completed with the purpose and motivation of the authors to have an innovate research thinking as well as the contribution to the future researcher.Permana, A.; Purba, H.; Rizkiyah, N. (2021). A systematic literature review of Total Quality Management (TQM) implementation in the organization. International Journal of Production Management and Engineering. 9(1):25-36. https://doi.org/10.4995/ijpme.2021.13765OJS253691Alanazi, M.H. (2020). The mediating role of primary TQM factors and strategy in the relationship between supportive TQM factors and organisational results: An empirical assessment using the MBNQA model. Cogent Business and Management, 7(1). https://doi.org/10.1080/23311975.2020.1771074Antunes, M.G., Mucharreira, P.R., Justino, M. do R.T., & QuirĂłs, J.T. (2018). Total Quality Management Implementation in Portuguese Higher Education Institutions. Proceedings MDPI, 2(21), 1342. https://doi.org/10.3390/proceedings2211342Arifin, J. (2016). Penguatan Manajemen Syariah Melalui Total Quality Managementbagi Pelaku Lembaga Keuangan Syariah Di Kota Semarang. Jurnal At-Taqaddum, Volume 8, Nomor 2, November 2016, 8(2), 180. https://doi.org/10.21580/at.v8i2.1170Balasubramanian, M. (2016). Total Quality Management [TQM] in the Healthcare Industry - Challenges, Barriers and Implementation Developing a Framework for TQM Implementation in a Healthcare Setup. Science Journal of Public Health, 4(4), 271. https://doi.org/10.11648/j.sjph.20160404.11Benzaquen, J., Carlos, M., Norero, G., Armas, H., & Pacheco, H. (2019). Quality in private health companies in Peru: The relation of QMS & ISO 9000 principles on TQM factor. International Journal of Healthcare Management, 0(0), 1-9. https://doi.org/10.1080/20479700.2019.1644472Bigliardi, B., & Galati, F. (2014). The implementation of TQM in R&D environments. Journal of Technology Management and Innovation, 9(2), 157-171. https://doi.org/10.4067/S0718-27242014000200012Bunglowala, A., & Asthana, N. (2016). A Total Quality Management Approach in Teaching and Learning Process. International Journal of Management (IJM), 7(5), 223-227. http://www.iaeme.com/MasterAdmin/uploadfolder/IJM_07_05_021/IJM_07_05_021.pdfBusu, M. (2019). Applications of TQM Processes to Increase the Management Performance of Enterprises in the Romanian Renewable Energy Sector. Processes MDPI. https://doi.org/10.3390/pr7100685Dahlgaard, J.J., Kristensen, K., & Kanji, G.K. (2002). Fundamentals of Total Quality Management: Process analysis and improvement Jens. Original illustrations © Taylor & Francis 2002. https://doi.org/10.4324/9780203930021Dewi, H.P., Lumbanraja, P., & Matondang, R. (2015). Implementation of Total Quality Management and Interpersonal Communication in Achieving Student Satisfaction through Service Quality at Yayasan Pendidikan Islam, Miftahussalam, Medan. International Journal of Research and Review, 2(6), 343-347. http://www.gkpublication.in/IJRR_Vol.2_Issue6_June2015/IJRR0066.pdfEltawy, N., & Gallear, D. (2017). Leanness and agility: A comparative theoretical view. Industrial Management and Data Systems, 117(1), 149-165. https://doi.org/10.1108/IMDS-01-2016-0032Fitriani, F. (2019). Persiapan Total Quality Management (Tqm). Adaara: Jurnal Manajemen Pendidikan Islam, 9(2), 908-919. https://doi.org/10.35673/ajmpi.v9i2.426Garcia-Alcaraz, J.L., Flor-Montalvo, F.J., Avelar-Sosa, L., SĂĄnchez-RamĂ­rez, C., & JimĂ©nez-MacĂ­as, E. (2019). Human resource abilities and skills in TQM for sustainable enterprises. Sustainability MDPI, 11(22), 6488. https://doi.org/10.3390/su11226488George, S., & Weimerskirch, A. (1998). Total quality management: Strategies and techniques proven at todays' most successful companies (Second ed.). John Wiley & Sons, Inc.Green, F.B. (2006). Six-sigma and the revival of TQM. Total Quality Management and Business Excellence, 17(10), 1281-1286. https://doi.org/10.1080/14783360600753711GĂłmez-LĂłpez, R., Serrano-Bedia, A.M., & LĂłpez-FernĂĄndez, M.C. (2016). Motivations for implementing TQM through the EFQM model in Spain: an empirical investigation. Total Quality Management and Business Excellence, 27(11-12), 1224-1245. https://doi.org/10.1080/14783363.2015.1068688Haffar, M., Al-Karaghouli, W., & Ghoneim, A. (2013). An analysis of the influence of organisational culture on TQM implementation in an era of global marketing: The case of Syrian manufacturing organisations. International Journal of Productivity and Quality Management, 11(1), 96-115. https://doi.org/10.1504/IJPQM.2013.050570Hasan, K., Islam, M.S., Shams, A.T., & Gupta, H. (2018). Total Quality Management (TQM): Implementation in Primary Education System of Bangladesh. International Journal of Research in Industrial Engineering, 7(3), 370-380. https://doi.org/10.22105/riej.2018.128170.1041Houston, D. (2007). TQM and higher education: A critical systems perspective on fitness for purpose. Quality in Higher Education, 13(1), 3-17. https://doi.org/10.1080/13538320701272672Kaname, O. (2003). Handbook for TQM and QCC Vol 1. In Handbook (Vol. 1). Kantardjieva, M. (2015). The Relationship between Total Quality Management (TQM) and Strategic Management. Journal of Economics, Business and Management, 3(5), 537-541. https://doi.org/10.7763/JOEBM.2015.V3.242Kim, G.-S. (2016). Effect of Total Quality Management on Customer Satisfaction. International Journal of Engineering Sciences & Research Technology, 5(6), 507-514. https://doi.org/10.5281/zenodo.55618Kiruthiga, K. (2016). Major factors affecting the execution of total quality management in the construction industry in India. Journal of Chemical and Pharmaceutical Sciences, 9(2), E135-E140.Kumar, S., & Shanmuganathan, J. (2019). A structural relationship between TQM practices and organizational performance with reference to selected auto component manufacturing companies. International Journal of Management, 10(5). https://doi.org/10.34218/IJM.10.5.2019/009Kumar, U., Kumar, V., de Grosbois, D., & Choisne, F. (2009). Continuous improvement of performance measurement by TQM adopters. Total Quality Management & Business Excellence, 20(6), 603-616. https://doi.org/10.1080/14783360902924242Kuo, C. (2016). Effects of Total Quality Management Implementation and Supply Chain Management Capability on Customer Capital. The Journal of Global Business Management, 12(2), 47-60.Lawrence, J.J., & McCollough, M.A. (2004). Implementing Total Quality Management in the Classroom by Means of Student Satisfaction Guarantees. Total Quality Management and Business Excellence, 15(2), 235-254. https://doi.org/10.1080/1478336032000149063Mensah, J.O., Copuroglu, G., & Fening, F.A. (2012). Total Quality Management in Ghana: Critical Success Factors and Model for Implementation of a Quality Revolution. Journal of African Business, 13(2), 123-133. https://doi.org/10.1080/15228916.2012.693444Mercy, O., & Taiye, T.B. (2015). Strategic Imperatives of Total Quality Management and Customer Satisfaction in Organizational Sustainability. International Journal of Academic Research in Business and Social Sciences, 5(4), 1-22. https://doi.org/10.6007/IJARBSS/v5-i4/1538Mitreva, E., Cvetkovik, D., Filiposki, O., Taskov, N., & Gjorshevski, H. (2016). The Effects of Total Quality Management Practices on Performance within a Company for Frozen Food in the Republic of Macedonia. TEM Journal, 5(3), 339-346. https://doi.org/10.18421/TEM53-14Morath, C., & Doluschitz, R. (2009). Total Quality Management in the food industry - Current situation and potential in Germany. Applied Studies In Agribusiness And Commerce, 3(3-4), 83-87. https://doi.org/10.19041/APSTRACT/2009/3-4/18Musenze, I.A., & Thomas, M.S. (2020). Development and validation of a total quality management model for Uganda's local governments. Cogent Business and Management, 7(1), 1-22. https://doi.org/10.1080/23311975.2020.1767996Neyestani, B., & Juanzon, J.B.P. (2016). Developing an Appropriate Performance Measurement Framework for Total Quality Management (TQM) in Construction and Other Industries. IRA-International Journal of Technology & Engineering (ISSN 2455-4480), 5(2), 32. https://doi.org/10.21013/jte.v5.n2.p2Ngambi, M.T., & Nkemkiafu, A.G. (2015). The Impact of Total Quality Management on Firm's Organizational Performance Marcel. American Journal of Management, 15(4), 57-76.Nicolaou, N., & Kentas, G. (2017). Total Quality Management Implementation Failure Reasons in Healthcare Sector. Journal of Health Science 5 (2017) 110-113, 5(2), 110-113. https://doi.org/10.17265/2328-7136/2017.02.007Nugroho, T.W., & Nurcahyo, R. (2018). Analysis of Total Quality Management (TQM) implementation in small medium industries. Proceedings of the International Conference on Industrial Engineering and Operations Management, 2018(Jul), 607-618.Oakland, J.S. (2003). Total quality management - Text with cases. In Butterworth-Heinemann (Third Edit). Butterworth-Heinemann.Phan, A.C., Nguyen, H.T., Nguyen, H.A., & Matsui, Y. (2019). Effect of total quality management practices and jit production practices on flexibility performance: Empirical evidence from international manufacturing plants. MDPI Sustainability (Switzerland), 11(11). https://doi.org/10.3390/su11113093Prajogo, D.I., & Brown, A. (2004). The Relationship between TQM Practices and Quality Performance and the Role of Formal TQM Programs: An Australian Empirical Study. Quality Management Journal, 11(4), 31-42. https://doi.org/10.1080/10686967.2004.11919131Ramlawati, & Putra, A.H.P.K. (2018). Total Quality Management as the Key of the Company to Gain the Competitiveness, Performance Achievement and Consumer Satisfaction. International Review of Management and Marketing, 8(5), 60-69.Rogers, R.E. (2013). Implementation of Total Quality Management A Comprehensive Training Program. 1996 by The Haworth Press, Inc. All rights reserved.Sabet, E., Adams, E., & Yazdani, B. (2014). Quality management in heavy duty manufacturing industry: TQM vs. Six Sigma. Total Quality Management and Business Excellence, 27(1-2), 215-225. https://doi.org/10.1080/14783363.2014.972626Sader, S., Husti, I., & DarĂłczi, M. (2017). Suggested Indicators To Measure the Impact of Industry 4.0 on Total Quality Management. International Scientific Journal: Industry 4.0, 2(6), 298-301. https://stumejournals.com/journals/i4/2017/6/298/pdfSadikoglu, E., & Olcay, H. (2014). The Effects of Total Quality Management Practices on Performance and the Reasons of and the Barriers to TQM Practices in Turkey. Laboratory Management Information Systems: Current Requirements and Future Perspectives, 2014, 996-1027. https://doi.org/10.1155/2014/537605Sainis, G., Haritos, G., Kriemadis, T., & Fowler, M. (2017). The quality journey for Greek SMEs and their financial performance. Production and Manufacturing Research, 5(1), 306-327. https://doi.org/10.1080/21693277.2017.1374891Santos, A.C. de S.G. dos, Carvalho, L.M., Souza, C.F. de, Reis, A. da C., & Freitag, A.E.B. (2019). Total Quality Management: the case of an electricity distribution company. Brazilian Journal of Operations & Production Management, 16(1), 53-65. https://doi.org/10.14488/BJOPM.2019.v16.n1.a5Sari, & Firdaus, A. (2018). The Impact of Total Quality Management Implementation on Small and Medium Manufacturing Companies. Esensi: Jurnal Bisnis Dan Manajemen, 8(1), 67-78. https://doi.org/10.15408/ess.v8i1.5852Sila, I., & Walczak, S. (2017). Universal versus contextual effects on TQM: a triangulation study using neural networks. Production Planning and Control, 28(5), 367-386. https://doi.org/10.1080/09537287.2017.1296598Sivalai, T., & Rojniruttikul, N. (2018). Determinants of the state railway of Thailand's (SRT) total quality management process: SEM analysis. Journal of International Studies, 11(2). https://doi.org/10.14254/2071-8330.2018/11-2/9Small, E.P., Ayyash, L., & Hamouri, K. Al. (2017). Benchmarking Performance of TQM Principals in Electrical Subcontracting in Dubai: A Case Study. Procedia Engineering, 196(June), 622-629. https://doi.org/10.1016/j.proeng.2017.08.050Sousa-Mendes, G.H. de, Gomes-Salgado, E., & Moro-Ferrari, B.E. (2016). Prioritization of TQM practices in Brazilian medical device SMEs using Analytical Hierarchy Process (AHP) Glauco. DYNA (Colombia), 83(197), 195-203. https://doi.org/10.15446/dyna.v83n197.52205Steiber, A., & AlĂ€nge, S. (2013). Do TQM principles need to change? Learning from a comparison to Google Inc. Total Quality Management and Business Excellence, 24(1-2), 48-61. https://doi.org/10.1080/14783363.2012.733256Suarez-Barraza, M.F., & Ablanedo-Rosas, J.H. (2014). Total quality management principles: Implementation experience from Mexican organisations. Total Quality Management and Business Excellence, 25(5-6), 546-560. https://doi.org/10.1080/14783363.2013.867606Sukardi, R.A. (2016). Pengaruh Total Quality Management (TQM) Terhadap Kepuasan Pelanggan Pada Matahari Department Store di Plaza Mulia Samarinda. EJournal Administrasi Bisnis, 4(3), 758-772.Sukdeo, N., Pretorius, J.H., & Vermeulen, A. (2017). The role of Total Quality Management (TQM) practices on improving organisational performance in manufacturing and service organisations. Proceedings of the International Conference on Industrial Engineering and Operations Management, 2017(OCT), 1133-1152.Sutrisno, T.F.C.W. (2019). Relationship between Total Quality Management element, operational performance and organizational performance in food production SMEs. Jurnal Aplikasi Manajemen, 17(2), 285-294. https://doi.org/10.21776/ub.jam.2019.017.02.11Sweis, R., Ismaeil, A., Obeidat, B., & Kanaan, R.K. (2019). Reviewing the Literature on Total Quality Management and Organizational Performance. Journal of Business & Management (COES&RJ-JBM), 7(3), 192-215. https://doi.org/10.25255/jbm.2019.7.3.192.215Talib, F., & Rahman, Z. (2015). Identification and prioritization of barriers to total quality management implementation in service industry: An analytic hierarchy process approach. TQM Journal, 27(5), 591-615. https://doi.org/10.1108/TQM-11-2013-0122Tervonen, P., Pahkala, N., & Haapasalo, H. (2009). Development of TQM in steel manufacturers' production. Ibima Business Review, 1-3, 52-59.Tesfaye, G., & Kitaw, D. (2017). A TQM and JIT Integrated Continuous Improvement Model for Organizational Success: An Innovative Framework. Journal of Optimization in Industrial Engineering, 22, 15-23. https://doi.org/10.22094/joie.2017.265Vukomanovic, M., Radujkovic, M., & Nahod, M.M. (2014). EFQM excellence model as the TQM model of the construction industry of southeastern Europe. Journal of Civil Engineering and Management, 20(1), 70-81. https://doi.org/10.3846/13923730.2013.843582Yang, C.O., & Tsai, M.C. (2014). 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    Analisis Pengaruh Quality, Image, Brand Equity, dan Value terhadap Loyalitas Seller sebagai Salah Satu Partner E-marketplace di Lazada Indonesia

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    Penelitian ini bertujuan untuk mengetahui pengaruh dari beberapa faktor yaitu quality, image, brand equity dan value terhadap loyalitas seller sebagai salah satu partner e-marketplace di Lazada Indonesia. Sampel diambil dengan menggunakan metode purposive sampling, dengan jumlah sampel sebanyak 82 responden. Teknik pengumpulan data menggunakan kuesioner dan literatur. Metode analisis yang digunakan adalah metode analisis regresi berganda untuk mengetahui pengaruh antara variabel-variabel bebas terhadap variabel terikat. Hasil penelitian ini menunjukkan bahwa; 1). Kualitas e-marketplace tidak berpengaruh positif dan siginifikan terhadap loyalitas seller 2). Citra Perusahaan penyedia e-marketplace berpengaruh positif dan signifikan terhadap loyalitas seller 3). Ekuitas brand Perusahaan e-marketplace berpengaruh positif dan signifikan terhadap loyalitas seller 4). Nilai yang dimiliki oleh Perusahaan e-marketplace berpengaruh positif dan signifikan terhadap loyalitas seller 5). Kualitas Pelayanan, citra Perusahaan, ekuitas brand dan nilai Perusahaan secara bersama-sama berpengaruh positif dan signifikan terhadap loyalitas seller sebagai salah satu partner e-marketplace di Lazada Indonesia. Loyalitas seller sebagai salah satu partner e-marketplace di Lazada Indonesia terbukti dipengaruhi oleh keempat variabel yang diteliti yaitu sebesar 74% dan sisanya 26% dipengaruhi oleh faktor atau variabel-variabel lainnya.Kata Kunci: Quality, Image, Brand Equity, Value, Loyalitas Seller2 This study aims to determine the effect of e-service quality, image, brand equity, and value to seller's loyalty as a partner in Lazada Indonesia e-marketplace. Samples were taken by using purposive sampling method, with the total number of sample is 82 respondents. The technique of collecting data is using questionnaires and literatures. The analytical method that used in this research is multiple regression analysis to determine the effect of independent variables on the dependent variable. The results of this study indicate that; 1). E-service quality does not affect significantly on seller's loyalty. 2). Image has a possitive and significant effect on seller's loyalty. 3). Brand Equity has a possitive and significant effect on seller's loyalty. 4). Value has a possitive and significant effect on seller's loyalty. 5). E-Service quality, value, brand equity, and value jointly has a positive and significant effect on seller's loyalty as a partner in Lazada Indonesia e-marketplace. The seller's loyalty shown to be affected by the independent variables in this study at 74% and 26% is influenced by other factors or variables.Keywords: Quality, Image, Brand Equity, Value, Seller's Loyalty DAFTAR PUSTAKA Arikunto, Suharsimi. 2006. Prosedur Penelitian Suatu Pendekatan Praktik. Jakarta: Rineka Cipta. Aydın Erdal, and Savrul Burcu Kilinç, 2014. The Relationship between Globalization and E-Commerce: Turkish Case, Procedia - Social and Behavioral Sciences 150 1267 – 1276 Bresolles GrĂ©gory, Durrieu François, Senecal Sylvain. 2014. A consumer typology based on e-service quality and e-satisfaction. Journal of Retailing and Consumer Services 21, 889–896 Brunn Peter, Jensen Martin, Skovgaard Jakob. 2002. e-Marketplaces: Crafting A Winning Strategy. European Management Journal Vol. 20, No. 3, pp. 286–298 Cunha. 2012. An E-marketplace of Healthcare and Social Care Services: the perceived interest. Procedia Technology 5, 959 – 966 Chi Hsin Kuang, Yeh Huery Ren, Yang Ya Ting. 2009. The Impact of Brand Awareness on Consumer Purchase Intention: The Mediating Effect of Perceived Quality and Brand Loyalty. The Journal of International Management Studies, Volume 4, Number 1 Chien Shu-Hua, Chen Ying-Hueih, Hsu Chin-Yen. 2012. Exploring the impact of trust and relational embeddedness in e-marketplaces: An empirical study in Taiwan. Industrial Marketing Management 41, 460–468 Chircu Alina.M., Mahajan Vijay. 2006. Managing electronic commerce retail transaction costs for customer value. Decision Support Systems 42, 898– 914 D'ambra John, Ramburuth, Prem., & Vatanasakdakul, Savanid. 2010. IT Doesn't Fit! The Influence of Culture on B2B in Thailand. Journal of Global Information Technology Management (Ivy League Publishing). 10-38 Ghozali, Imam. 2006. Aplikasi Analisis Multivariate dengan Sess. Cetakan Keempat. Semarang: Badan Penerbit Universitas Diponogoro ------------------. 2011. Aplikasi Analisis Multivariate dengan Program IBM SPSS19, Badan Penerbit Universitas Diponegoro, Semarang. ------------------. 2005. Aplikasi Analisis Multivariate Dengan Program SPSS. Semarang: UNDIP Goes Paulo, Tu Yanbin, Tung Y.Alex. 2013. Seller heterogeneity in electronic marketplaces: A study of new and experienced sellers in eBay. Decision Support Systems 56, 247–258 Gunasekaran, A., Marri, H. B., McGaughey, R. E., & Nebhwani, M. D. 2002. E-Commerce and its impact on operations management. International Journal of Production Economics, 75,185–197. Hashemi Malayeri, B dan Bastani, F.2000. An introduction to the Internet and the World Wide Web, Part I, Journal of Medical Sciences, TarbiatModarres University, Summer 77, Issue 1, pp. 111. Ho Shu-Chun, and Kauffman Robert.J. 2010. Internet-based selling technology and e-commerce growth: a hybrid growth theory approach with cross-model inference. Inf Technol Manag, 12:409–429 Hong Ilyoo B. 2015. Understanding the consumer's online merchant selection process: The roles of product involvement, perceived risk, and trust expectation. International Journal of Information Management 35, 322–336 Janita M.Soledad, and Miranda F.Javier. 2013. The antecedents of client loyalty in business-to-business (B2B) electronic marketplaces. Industrial Marketing Management 42 814–823 Juntunen Mari, Juntunen Jouni, Juga Jari. 2010. Corporate brand equity and loyalty in B2B markets: A study amonglogistics service purchasers. Macmillan Publishers Ltd. Brand Management Vol. 18, 4/5, 300–311 Malhotra, Naresh, dan Birks, David, 2007. Marketing Research: An Applied Orientation 3rd Edition. London: Practice Hall Nam Janghyeon, Ekinci Yuksel, Whyatt Georgina. 2011. Brand Equity, Brand Loyalty and Consumer Satisfaction. Annals of Tourism Research, Vol. 38, No. 3, pp. 1009–1030 Parasuraman, A., Zeithaml, V. A., & Malhotra, A. (2005). E-S-QUAL a multiple-item scale for assessing electronic service quality. Journal of Service Research, 7(3), 213–233. Pradiani, Theresia. 2014. Pengaruh Trait Competitiveness Terhadap Sales Performance (Studi Kasus di PT Allianz Life Indonesia). Jurnal JIBEKA, volume 8, 55 – 62. Rauyruen Papassapa, Miller Kenneth.E, Groth Markus. 2009. B2B services: linking service loyalty and brand equity, Journal of Service Marketing 23/3 175–186 Rayport, Jeffrey F and Jaworski, Bernard J. 2002. Introduction to E-commerce. Mcgraw Hill Rong Huang and Emine Sarigollu. 2011. How Brand Awareness Relates to Market Outcome, Brand Equity and the Marketing Mix. Journal of Business Research, vol.65, pp.92-99. S. Muylle, A. Basu, 2008. Online support for business processes by electronic intermediaries, Decision Support Systems 45 (4) 845–857. Savrul Mesut, Incekara Ahmet, Sener Sefer. 2014. The Potential of E-Commerce for SMEs in a Globalizing Business Environment, Procedia - Social and Behavioral Sciences 150 35 – 45 Sekaran, Uma, Bougie, Roger, 2010. Research methods for business: a skill building approach. Bandung: Alfabeta Severi Erfan, and Ling Kwek Choon. 2013. The Mediating Effects of Brand Association, Brand Loyalty, Brand Image and Perceived Quality on Brand Equity, Asian Social Science; Vol. 9, No. 3; 2013 Sugiyono. 2002. Metode Penelitian Administrasi. Bandung: CV Alfabeta ------------. 2008. Metode Penelitian Bisnis. Cetakan Keduabelas. Bandung: Alfabeta -----------. 2010. Metode Penelitian Kuantitatif Kualitatif & RND. Bandung: Alfabeta Syuhada Ahmad Anshorimuslim, dan Gambetta Windy. 2013. Online Marketplace for Indonesian Micro Small and Medium Enterprises Based on Social Media. Procedia Technology 11, 446 – 454 Tabachnick BG dan Fidel L.S, 2007. “Using Multivariate Statistic” (Fifth Edition) USA: Pearson Eduction Inc. Umar, Husein. 200. Metodologi Penelitian Untuk Skripsi dan Tesis Bisnis, Jakarta: PT. Gramedia Pustaka. White, A., Daniel, E., Ward, J., & Wilson, H., 2007. The adoption of consortium B2B emarketplaces: An exploratory study. Journal of Strategic Information Systems, 16, 71–103. Wu, Jen-Her., & Hisa, Tzyh-lih. 2004. 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    Sustainable Higher Education Development through Technology Enhanced Learning

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    [EN] Higher education is incorporating Information and Communication Technology (ICT) at a fast rate for different purposes. Scientific papers include within the concept of Technology Enhanced Learning (TEL) the myriad applications of information and communication technology, e-resources, and pedagogical approaches to the development of education. TEL¿s specific application to higher education is especially relevant for countries under rapid development for providing quick and sustainable access to quality education (UN sustainable development goal 4). This paper presents the research results of an online pedagogical experience in collaborative academic research for analyzing good practice in TEL-supported higher education development. The results are obtained through a pilot implementation providing curated data on TEL competency¿s development of faculty skills and analysis of developing sustainable higher education degrees through TEL cooperation, for capacity building. Given the increased volume and complexity of the knowledge to be delivered, and the exponential growth of the need for skilled workers in emerging economies, online training is the most effective way of delivering a sustainable higher education. The results of the PETRA Erasmus+ capacity-building project provides evidence of a successful implementation of a TEL-supported methodology for collaborative faculty development focused on future online degrees built collaboratively and applied locally.This research was co-funded by the European Commission through the Erasmus+ KA2 project "Promoting Excellence in Teaching and Learning in Azerbaijani Universities (PETRA)" project number 573630-EPP-1-2016-1-ES-EPPKA2-CBHE-JP.Orozco-Messana, J.; Martínez-Rubio, J.; Gonzálvez-Pons, AM. (2020). Sustainable Higher Education Development through Technology Enhanced Learning. Sustainability. 12(9):1-13. https://doi.org/10.3390/su12093600S113129Abdullah, F., & Ward, R. (2016). Developing a General Extended Technology Acceptance Model for E-Learning (GETAMEL) by analysing commonly used external factors. Computers in Human Behavior, 56, 238-256. doi:10.1016/j.chb.2015.11.036Becker, H. J., & Ravitz, J. (1999). The Influence of Computer and Internet Use on Teachers’ Pedagogical Practices and Perceptions. Journal of Research on Computing in Education, 31(4), 356-384. doi:10.1080/08886504.1999.10782260Mumford, S., & DikilitaƟ, K. (2020). Pre-service language teachers reflection development through online interaction in a hybrid learning course. Computers & Education, 144, 103706. doi:10.1016/j.compedu.2019.103706Lee, D., Watson, S. L., & Watson, W. R. (2020). The Relationships Between Self-Efficacy, Task Value, and Self-Regulated Learning Strategies in Massive Open Online Courses. The International Review of Research in Open and Distributed Learning, 21(1), 23-39. doi:10.19173/irrodl.v20i5.4389Passey, D. (2019). Technology‐enhanced learning: Rethinking the term, the concept and its theoretical background. British Journal of Educational Technology, 50(3), 972-986. doi:10.1111/bjet.12783Lai, Y.-C., & Peng, L.-H. (2019). Effective Teaching and Activities of Excellent Teachers for the Sustainable Development of Higher Design Education. Sustainability, 12(1), 28. doi:10.3390/su12010028Lee, S., Lee, H., & Kim, T. (2018). A Study on the Instructor Role in Dealing with Mixed Contents: How It Affects Learner Satisfaction and Retention in e-Learning. Sustainability, 10(3), 850. doi:10.3390/su10030850“Continuous Improvement in Teaching Strategies through Lean Principles”. Teaching & Learning Symposium, University of Southern Indiana http://hdl.handle.net/20.500.12419/455The DeLone and McLean Model of Information Systems Success: A Ten-Year Update. (2003). Journal of Management Information Systems, 19(4), 9-30. doi:10.1080/07421222.2003.11045748Goodman, J., Melkers, J., & Pallais, A. (2019). Can Online Delivery Increase Access to Education? Journal of Labor Economics, 37(1), 1-34. doi:10.1086/698895Alexander, J., Barcellona, M., McLachlan, S., & Sackley, C. (2019). Technology-enhanced learning in physiotherapy education: Student satisfaction and knowledge acquisition of entry-level students in the United Kingdom. Research in Learning Technology, 27(0). doi:10.25304/rlt.v27.2073How Can Adaptive Platforms Improve Student Learning Outcomes? A Case Study of Open Educational Resources and Adaptive Learning Platforms https://ssrn.com/abstract=3478134Sun, A., & Chen, X. (2016). Online Education and Its Effective Practice: A Research Review. Journal of Information Technology Education: Research, 15, 157-190. doi:10.28945/3502EU Commission https://ec.europa.eu/education/education-in-the-eu/digital-education-action-plan_enEssence Project https://husite.nl/essence/Orozco-Messana, J., de la Poza-Plaza, E., & Calabuig-Moreno, R. (2020). Experiences in Transdisciplinary Education for the Sustainable Development of the Built Environment, the ISAlab Workshop. Sustainability, 12(3), 1143. doi:10.3390/su12031143Kurilovas, E., & Kubilinskiene, S. (2020). Lithuanian case study on evaluating suitability, acceptance and use of IT tools by students – An example of applying Technology Enhanced Learning Research methods in Higher Education. Computers in Human Behavior, 107, 106274. doi:10.1016/j.chb.2020.10627

    Analisis Pengaruh Perceived Value terhadap Keputusan Pembelian Mobil Bertipe Low Mpv (Kasus Armada Taksi di Jakarta)

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    Penelitian ini bertujuan untuk menganalisis mengenai pengaruh dari perceived value terhadap keputusan pembelian dengan objek penelitian yaitu mobil bertipe Low MPV. Perceived value adalah penilaian keseluruhan dari konsumen atas utilitas terhadap suatu produk berdasarkan persepsi tentang apa yang diterima dan apa yang diberikan (Zeithaml, 1988). Keputusan pembelian merupakan keputusan pembeli terkait merek manakah yang akan dibeli (Kottler, 2012). Mobil Low MPV (Multi Purpose Vehicle) adalah mobil dengan kapasitas 7 orang penumpang dan memiliki kapasitas mesin yang tergolong kecil dibandingkan Medium MPV dan High MPV. Penelitian ini termasuk ke dalam penelitian yang bersifat kuantitatif. Data primer dan data sekunder dikumpulkan untuk penelitian ini. Data sekunder diperoleh dari jurnal, buku, surat kabar dan artikel, sedangkan. data primer diperoleh melalui kuesioner yang penulis sebarkan kepada responden secara langsung. Responden dalam penelitian ini adalah pemilik mobil bertipe Low MPV tahun produksi 2010 – 2015 yang berlokasi di Jakarta. Dengan menggunakan metode purposive sampling didapatkan 150 responden yang sesuai dengan kriteria. Uji validitas dan reliabilitas digunakan dalam penelitian ini untuk menguji instrumen yang telah dibuat oleh penulis. Pengujian hipotesis dilakukan dengan analisis regresi linear sederhana. Data yang dikumpulkan diolah menggunakan program SPSS versi 16.0. Hasil dari penelitian ini menunjukkan bahwa variabel perceived value berpengaruh secara positif dan signifikan terhadap keputusan pembelian konsumen. Penulis merekomendasikan agar mobil bertipe Low MPV dikategorikan secara tersendiri antara mobil yang dijadikan sebagai armada taksi dengan mobil yang ditujukan untuk konsumen pribadi. Kata kunci : Perceived Value, Keputusan Pembelian, Low MPV This research aims to analyze the effect of perceived value towards purchase decision with Low MPV car type as the object of this research. Perceived value is the consumer\u27s overall assessment of the utility of a product based on perceptions of what is received and what is given (Zeithaml, 1988). Purchase decision is the buyer\u27s decision about which brand to purchase (Kottler, 2012). Low MPV Car is a car with capacity of 7-seat passengers and has an engine capacity that is relatively smaller compared to Medium MPV and High MPV. This research is a quantitative research. Primary data and secondary data are collected for this research. Secondary data are collected from journals, books, newspapers, and articles while primary data are collected from questionnaires that has been made by the writer and distributed to the respondents directly. Respondents in this research are the owner of Low MPV car that was produced in in 2010 until 2015 and located in Jakarta. By using purposive sampling method, it was obtained 150 respondents that was meet the criteria. Validity and reliability test are used in this research to test the instrument that was made by the writer. Hypothesis testing in this research used the simple linear regression analysis. Data that was collected in this research are being processed using SPSS Program version 16.0. The results of this research showed that perceived value have positive and significant impact towards buying decision of Low MPV car type. The author recommends that low MPV car is classified separately between cars that serve for taxis and a car that was intended for private consumers. Keywords : Perceived Value, Buying Decision, Low MPV DAFTAR PUSTAKA Bertram, Dane. (2007). Likert Scales. Diakses melalui http://poincare.matf.bg.ac.rs/~kristina/topic-dane-likert.pdf Bisnis Indonesia Edisi Cetak. (2015, September 21). Industri, Otomotif. Bisnis Indonesia Edisi Cetak. (2015, November 16). Industri, Otomotif. Blue Bird Group. (n.d.). Taksi MPV Pertama di Jakarta. News-id. Diakses melalui http://www.bluebirdgroup.com/id/news-id/taksi-mpv-pertama-di-Jakarta Cravens, D. W. dan Piercy, N. F. (2009). Strategic Marketing (9th Ed.), New York: McGraw-Hill/Irwin. Dodds, W. B., Monroe, K. B., dan Grewal, D. (1991). Effects of Price, Brand, and Store Information on Buyers\u27 Product Evaluations. Journal of Marketing Research, Vol. 28, No. 3 (Aug., 1991), pp. 307-319. Diakses melalui http://www.researchgate.net/profile/Dhruv_Grewal/publication/248552620_Effect_of_Price_Brand_and_Store_Information_on_Buyer\u27\u27\u27\u27s_Product_Evaluations/links/0a85e52f3878c3c73f000000.pdf Fawzani, Dzikri. (2014). Pengaruh Perceived Value dan Perceived Quality terhadap Proses Keputusan Pembelian Toyota Yaris di Jakarta. Jakarta : Universitas Bakrie Fleith de Medeiros J, Duarte Ribeiro JL, Cortimiglia MN. (2015). Influence of Perceived Value on Purchasing Decisions of Green Products in Brazil. Journal of Cleaner Production. DOI: 10.1016/j.jclepro.2015.07.100. Diakses http://www.sciencedirect.com/science/article/pii/S095965261501029X Gaikindo. (n.d.). Ada 1,3 Juta Orang Saat Ini Bekerja di Industri Otomotif. Berita, Economy & Industry. Diakses melalui http://www.gaikindo.or.id/ada-13-juta-orang-saat-ini-bekerja-di-industri-otomotif/ Gayatri, Dewi. (2010) Teknik Pengambilan Sampel. Diakses melalui http://staff.ui.ac.id/system/files/users/dewi_g/material/teknikpengambilansampel.pdf Green, Samuel B.(1991). How Many Subjects Does It Take To Do A Regression Analysis, Multivariate Behavioral Research, 26:3, 499-510 Diakses melalui http://dx.doi.org/10.1207/s15327906mbr2603_7 Herman. (2015, September 9). Ini Kekhawatiran Honda Saat Mobilio Jadi Taksi. Berita Satu, Ekonomi. Diakses melalui http://www.beritasatu.com/ekonomi/305677-ini-kekhawatiran-honda-saat-mobilio-jadi-armada-taksi.html Indriani, Gita. (2013). Populasi, Sampel, dan Teknik Sampling. Universitas Negeri Semarang Diakses melalui https://www.academia.edu/5036760/Populasi_Sampel_and_Teknik_Sampling Kazmi, Syeda Quratulain. 2012. Consumer Perception and Buying Decisions(The Pasta Study). International Journal of Advancements in Research & Technology, Volume 1, Issue 6, November-2012. Diakses melalui http://www.ijoart.org/docs/Consumer_Perception_and_Buying_Decisions.pdf KBBI. Kamus Besar Bahasa Indonesia. Diakses melalui http://kbbi.web.id/ Kottler and Armstrong. 2012. Principles of Marketing. Prentice Hall : Pearson Education, Inc. Kusumah, Yaya S. (2010). Pengertian Variabel Penelitian. Diakses melalui http://file.upi.edu/Direktori/FPMIPA/JUR._PEND._MATEMATIKA/195909221983031-YAYA_SUKJAYA_KUSUMAH/Pengertian_Variabel_Penelitian.pdf Lembang, Rosvita D. (2010). Analisis Pengaruh Kualitas Produk, Harga, Promosi, dan Cuaca Terhadap Keputusan Pembelian The Siap Minum Dalam Kemasan Merek Teh Botol Sosro. Semarang : Universitas Diponegoro. Diakses melalui http://eprints.undip.ac.id/20263/2/ROSVITA_DUA_ LEMBANG.PDF Lu, I. Y., & Shiu, J. Y. (2009). Decision-making Framework Of Customer Perception Of Value in Taiwanese SPA Hotels. SOCIAL BEHAVIOR AND PERSONALITY, 2011, 39(9), 1183-1192. Diakses melalui https://www.sbp-journal.com/index.php/sbp/article/view/2204 McDougall, G. and Levesque, T. (2000). Customer satisfaction with services: putting perceived value into the equation. JOURNAL OF SERVICES MARKETING, VOL. 14 NO. 5 2000, pp. 392-410. Diakses melalui http://www.emeraldinsight.com/doi/abs/10.1108/08876040010340937 Nguyen, T.H., and Gizaw, A.(2014). Factors that influence consumer purchasing decisions of Private Label Food Products. School of Business, Society and Engineering. Diakses melalui http://www.diva-portal.org/smash/get/diva2:705384/fulltext01.pdf Pengertian Multi Purpose Vehicle. (2013, March 26). Oto Pedia. Diakses melalui http://www.oto-id.com/pengertian-multi-purpose-vehicle-mpv_1087.aspx Phrasisombath, Ketkesone, MD, MPH, PhD (candidate). (2009, September 22). Sample Size and Sampling Methods. Vientiane : University of Health Sciences. Diakses melalui http://www.gfmer.ch/Activites _internationales_Fr/Laos/PDF/Sample_size_methods_Phrasisombath_Laos_2009.pdf Privitera, Georgy J.(2015). Statistics for the behavioral sciences 2nd edition. Canada : SAGE Publications Inc. Diakses melalui www.sagepub.com/sites/default/files/upm-binaries/40007_Chapter8 .pdf Raharjo, Sahid.(2014, January 30). Cara Melakukan Uji Validitaaas Product Momen dengan SPSS. SPSS Indonesia, Tutorial SPSS. Diakses melalui www.spssindonesia.com/2014/01/uji-validitas-product-momen-spss.html Raharjo, Sahid. (2014, June 28). Uji Regresi Sederhana dengan SPSS Lengkap. Konsistensi, Analisis Data. Diakses melalui http://www.konsistensi.com/2014/06/uji-regresi-sederhana-dengan-spss.html Shareef, M.A., Uma K,and Vinod K. (2008). Role Of Different Electronic-Commerce (EC) Quality Factors On Purchase Decision. Journal of Electronic Commerce Research, VOL 9, NO 2, Diakses melalui http://web.csulb.edu/journals/jecr/issues/20082/paper2.pdf Shuttleworth, Martyn. (2008, January 17). Operationalization. Diakses melalui https://explorable.com/operationalization Sun, C., Su, S., & Huang, J. (2013). Cultural Value, Perceived Value, and consumer decision making style in China. Nankai Business Review International, 248-262. Diakses melalui http://www.emeraldinsight.com/doi/abs/10.1108/NBRI-07-2013-0026?mobileUi=0&journalCode=nbri Sweeney, J.C. ,and Soutar, G.N. (2001). Consumer perceived value: The development of a multiple item scale. Journal of Retailing 77 (2001) 203–220. Diakses melalui http://www.sciencedirect.com/science/article/pii/S0022435901000410 Varisi. (2012). Pengaruh Promosi Penjualan Terhadap Keputusan Pembelian Sepeda Motor Honda Tiger. Universitas Pendidikan Indonesia. Diakses dari http://a-research.upi.edu/operator/upload/s_pem_0704349_chapter3.pdf Wang, E.S.T. (2010). “Impact of Multiple Perceived Value on Consumers Brand Preference and Purchase Intention : A Case Of Snack Foods”. Journal of Food Products Marketing, 386-397, DOI: 10.1080/10454446.2010.509242. Diakses melalui http://dx.doi.org/10.1080/10454446.2010.509242 Wiangga, Lingga Sukatma. (2014, October 28). Pasar Sedan Terdongkrak Taksi. Bisnis Indonesia, Otomotif. Diakses dari http://otomotif.bisnis.com/read/20141028/46/268279/pasar-sedan-terdongkrak-taksi Wiangga, Lingga Sukatma. (2015, October 21). Bangun Pabrik di Cikarang, Investasi Mitsubishi Terealisasi 35%. Bisnis Indonesia, Otomotif. Diakses melalui http://otomotif.bisnis.com/read/20151021/46/484468/bangun-pabrik-di-cikarang-investasi-mitsubishi-terealisasi-35 William, Richard. (2004). Introduction to Hypothesis Testing. Diakses melalui https://www3.nd.edu/~rwilliam/stats1/x24.pdf Yee, C.J., and Ng Cheng San. (2011). Consumers\u27 Perceived Quality, Perceived Value and Perceived Risk Towards Purchase Decision on Automobile. American Journal of Economics and Business Administration 3 (1): 47-57. Diakses melalui http://thescipub.com/PDF/ajebasp.2011.47.57.pdf Yount, Rick, Dr. 2006. Research Design and Statistical Analysis in Christian Ministry 4th edition. Texas. Diakses melalui http://romisatriawahono.net/lecture/rm/book/Yount%20-%20Research%20Design%20and%20Statistical%20Analysis%20-%202006.pdf Yusuf, Shahnaz. (2015, July 23). Bangun Pabrik Perdana, Sokon Investasi US$ 150 juta. Bisnis Indonesia, Industri. 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    The Impact of the Patient-Centered Medical Home on Health Disparities in Adults: A Systematic Review of the Evidence

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    Introduction: The objective of this study was to review the empirical evidence on Patient-Centered Medical Home (PCMH) impact on health disparities in adults. Methods: We searched PubMed, Scopus, and Google Scholar to identify studies on PCMH/health homes and health disparities published in English between January 1, 2009 and December 31, 2014. Articles met inclusion criteria if they investigated at least one component of PCMH or health homes in vulnerable populations, defined by PROGRESS-PLUS criteria, and reported differences in one of five clinical quality measures. Results: 964 articles were identified through database searching and subsequent snowballing. 60 articles underwent full text screening. Further review eliminated 56 studies. In the final 4 studies, PCMH interventions showed small improvements in health disparities. Discussion: The PCMH has been suggested as a model for improving health disparities. Given rapid implementation in underserved settings, stakeholders should better understand the impact of the PCMH on health disparities

    Using electronic health records to support clinical trials: a report on stakeholder engagement for EHR4CR

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    Background. The conduct of clinical trials is increasingly challenging due to greater complexity and governance requirements as well as difficulties with recruitment and retention. Electronic Health Records for Clinical Research (EHR4CR) aims at improving the conduct of trials by using existing routinely collected data, but little is known about stakeholder views on data availability, information governance, and acceptable working practices. Methods. Senior figures in healthcare organisations across Europe were provided with a description of the project and structured interviews were subsequently conducted to elicit their views. Results. 37 structured interviewees in Germany, UK, Switzerland, and France indicated strong support for the proposed EHR4CR platform. All interviewees reported that using the platform for assessing feasibility would enhance the conduct of clinical trials and the majority also felt it would reduce workloads. Interviewees felt the platform could enhance trial recruitment and adverse event reporting but also felt it could raise either ethical or information governance concerns in their country. Conclusions. There was clear support for EHR4CR and a belief that it could reduce workloads and improve the conduct and quality of trials. However data security, privacy, and information governance issues would need to be carefully managed in the development of the platform

    Environmental urbanization assessment using gis and multicriteria decision analysis: a case study for Denizli (Turkey) municipal area

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    In recent years, life quality of the urban areas is a growing interest of civil engineering. Environmental quality is essential to display the position of sustainable development and asserts the corresponding countermeasures to the protection of environment. Urban environmental quality involves multidisciplinary parameters and difficulties to be analyzed. The problem is not only complex but also involves many uncertainties, and decision-making on these issues is a challenging problem which contains many parameters and alternatives inherently. Multicriteria decision analysis (MCDA) is a very prepotent technique to solve that sort of problems, and it guides the users confidence by synthesizing that information. Environmental concerns frequently contain spatial information. Spatial multicriteria decision analysis (SMCDA) that includes Geographic Information System (GIS) is efficient to tackle that type of problems. This study has employed some geographic and urbanization parameters to assess the environmental urbanization quality used by those methods. The study area has been described in five categories: very favorable, favorable, moderate, unfavorable, and very unfavorable. The results are momentous to see the current situation, and they could help to mitigate the related concerns. The study proves that the SMCDA descriptions match the environmental quality perception in the city. © 2018 Erdal Akyol et al
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