Learning from environmental actors about environmental developments: the case of international organizations

This article makes a case for viewing international governmental organizations (IOs) as corporate agents capable of learning. In doing so, it attempts to go beyond prevailing conceptions of IOs as means or settings for multilateral negotiation and bargaining. The proposed theoretical framework argues from an organizational learning perspective. By integrating notions from neo-institutionalism and policyanalysis it tries to capture the impact of IOs' publicness on learning processes. The focus is on IOs' relations with stakeholders and constituencies for the development and implementation of transboundary policies. These interactions are seen as a means to learn about external demands, expectations and expertise. Their impact on the internal dynamics in IOs tends to be of a dual nature: enhanced adaptability in its margins and buffering the organizational core from environmental fluctuations. Hence, some skepticism is appropriate in assessing IOs' capacity to engage in profound changes as a result of learning. It rests on the contention that the social constitution of the organization-environment nexus and its linkages with intraorganizational processes is of crucial importance for IOs' ability to learn about environmental changes and developments. Emphasis is placed on the contested and controversial nature of knowledge absorption and the limiting effect of administrative routines and procedures on IOs' absorptive capacity. -- Im vorliegenden Aufsatz wird der Versuch unternommen, internationale gouvernmentale Organisationen als lernfähige korporative Akteure zu betrachten. Damit soll gezeigt werden, dass internationale Organisationen weder als Instrumente mitgliedstaatlicher Interessen noch als Arenen multilateraler Verhandlungsprozesse hinreichend verstanden werden können. In der Perspektive des Organisationslernens wird danach gefragt, wie internationale Organisationen im Zuge des Interaktionsgeschehens mit Akteuren aus ihrem Umfeld über äußere Veränderungen und Trends lernen. Dabei geht es um die Vermittlung als auch die Interpretation der von außen an internationale Organisationen herangetragenen Erwartungen, Anforderungen, Ideen und Wissen. Ziel des Papiers ist die Entwicklung eines theoretischen Analyserahmens, der das Interaktionsgeschehen zwischen internationalen Organisationen und den ihre Umwelt repräsentierenden Akteuren als Auslöser für organisationale Lernprozesse begreift und gleichzeitig auch institutionelle, kulturelle und politisch-interessenbezogene Bedingungen berücksichtigt. Die aus dem Spannungsfeld zwischen Organisation und Umwelt resultierenden Lernprozesse sind dualer Natur: Erhöhte Anpassungsfähigkeit in den Grenzbereichen internationaler Organisationen geht mit Abpufferung des Organisationskerns von Umweltfluktuationen einher. Diese Einschätzung gründet auf der Prämisse der sozialen Konstituierung des Organisations-Umwelt Nexus und dessen Verbindungen mit organisationsinternen Prozessen. Darüber hinaus wird die politische Bedingtheit organisationaler Wissensprozessierung und der Einfluss administrativer Routinen und Verfahren auf die Aufnahmefähigkeit internationaler Organisationen betont.

Futures Studies in the Interactive Society

This book consists of papers which were prepared within the framework of the research project (No. T 048539) entitled Futures Studies in the Interactive Society (project leader: Éva Hideg) and funded by the Hungarian Scientific Research Fund (OTKA) between 2005 and 2009. Some discuss the theoretical and methodological questions of futures studies and foresight; others present new approaches to or procedures of certain questions which are very important and topical from the perspective of forecast and foresight practice. Each study was conducted in pursuit of improvement in futures fields

What is Face Anyway?

Face-saving is not a unique Chinese cultural phenomenon. The purpose of this article is to discuss what face really is from a cross-cultural perspective. The author uses Berger and Luckmann’s theory of socialization as the background and introduces what face means and what contributes to face in China. Then the author discusses the concept of face in several Western terms: impression management; politeness; collectivism; and identity. Finally, the author draws a face model at an institutional level and concludes that it is necessary to integrate cultural perspectives on face, social behavior, and identity formation

The organizational implications of medical imaging in the context of Malaysian hospitals

This research investigated the implementation and use of medical imaging in the context of Malaysian hospitals. In this report medical imaging refers to PACS, RIS/HIS and imaging modalities which are linked through a computer network. The study examined how the internal context of a hospital and its external context together influenced the implementation of medical imaging, and how this in turn shaped organizational roles and relationships within the hospital itself. It further investigated how the implementation of the technology in one hospital affected its implementation in another hospital. The research used systems theory as the theoretical framework for the study. Methodologically, the study used a case-based approach and multiple methods to obtain data. The case studies included two hospital-based radiology departments in Malaysia. The outcomes of the research suggest that the implementation of medical imaging in community hospitals is shaped by the external context particularly the role played by the Ministry of Health. Furthermore, influences from both the internal and external contexts have a substantial impact on the process of implementing medical imaging and the extent of the benefits that the organization can gain. In the context of roles and social relationships, the findings revealed that the routine use of medical imaging has substantially affected radiographers’ roles, and the social relationships between non clinical personnel and clinicians. This study found no change in the relationship between radiographers and radiologists. Finally, the approaches to implementation taken in the hospitals studied were found to influence those taken by other hospitals. Overall, this study makes three important contributions. Firstly, it extends Barley’s (1986, 1990) research by explicitly demonstrating that the organization’s internal and external contexts together shape the implementation and use of technology, that the processes of implementing and using technology impact upon roles, relationships and networks and that a role-based approach alone is inadequate to examine the outcomes of deploying an advanced technology. Secondly, this study contends that scalability of technology in the context of developing countries is not necessarily linear. Finally, this study offers practical contributions that can benefit healthcare organizations in Malaysia

Rámec pro posouzení kvalitativních hledisek informačních systémů

Záměrem předložené disertační práce je porozumět tomu, jak investoři v konkrétním společenském kontextu vnímají význam kvality informačních systémů. Ze studia literatury zabývající se přístupy a rámci hodnocení kvality informačních systémů vyplývá, že tato kvalita je obecně hodnocena z hlediska striktního přístupu. V této práci je ukázáno, že kvalitu informačního systému lze smysluplně pochopit použitím interpretačního paradigmatu a že kvalita informačního systému je definována společensky a ovlivňována kontextem tohoto systému. Studie byla zahájena průzkumem dvaceti libyjských organizací. Podrobnější data byla získána z případové studie dvou vybraných libyjských organizací působících ve veřejném sektoru. Při empirické analýze nashromážděných dat bylo využito rámce mnohočetné perspektivy, který zahrnuje hlediska teorie strukturalizace, pojem mnohočetných perspektiv a metodologii měkkých systémů. V práci se dospělo ke zjištění, že: a) kvalita informačních systémů je pojata šíře, než je tomu u tradiční definice kvality, b) mnohočetné perspektivy kvality informačních systémů jsou ovlivněny opakovanou interakcí mezi investorem a institucionálními vlastnostmi kontextu informačního systému a že c) rozdílné hodnoty v kulturním prostředí a vnějším kontextu ovlivňují rozsah působnosti investora a interakce v kontextu informačního systému. Ze závěru práce vyplývá, že společenská skladba mnohočetných perspektiv kvality informačního systému je ovlivněna strukturalizačními procesy mezi investory a vlastnostmi v kontextu informačního systému.This thesis is concerned with understanding how stakeholders in a particular cultural context construct the multiple meanings of ‘Information Systems Quality’ (IS Quality). A review of literature on approaches and frameworks for IS quality shows that the IS quality is generally examined through a ‘hard approach’. This study demonstrates that IS quality can be meaningfully understood through an interpretive paradigm, and that IS quality is socially constructed and influenced by the IS context. The study began with an exploratory survey of twenty Libyan organizations. Data were gathered through a case study of two public sector organizations in Libya. A Multiple Perspective Framework (MPF) that incorporates ideas from structuration theory, multiple perspectives concept, and soft systems methodology (SSM) was used to analyze the empirical work. The findings revealed that: (a) IS quality is a broader conception than the traditional quality definition, (b) the multiple perspectives of IS quality are influenced by repeated interaction between the stakeholder and institutional properties in the IS context, and (c) mediation of different values in the culture system and in the external context influence the extent of stakeholder agency and interaction in the IS context. The study concluded that the social construction of multiple perspectives of IS quality is influenced by the structuration processes between stakeholders and properties in the IS context.

Negotiating reality as an approach to intercultural competence

In an increasingly global business environment, managers must interact effectively with people who have different values, behavioral norms, and ways of perceiving reality. Many jobs now entail an international dimension, so the need to develop intercultural competences has taken on a greater importance for more people in business than ever before. Intercultural competence is the ability to recognize and use cultural differences as a resource for learning and for generating effective responses in specific contexts. We conceive of this as negotiating reality. The approach draws on concepts from international management, sociology, crosscultural psychology, action science and conflict resolution. -- In einer zunehmend globalisierten Umwelt müssen Führungskräfte immer häufiger mit Menschen aus anderen Kulturen zusammenzuarbeiten, die unterschiedliche Wertevorstellungen haben, verschiedene Verhaltensnormen pflegen und ihre jeweils eigene Wahrnehmung der Realität haben. Damit steigt der Bedarf an interkultureller Kompetenz, der Fähigkeit, kulturelle Unterschiede als Lernressourcen zu erkennen und für die jeweilige Situation adäquate Lösungen zu erarbeiten und einzusetzen. Dieser Beitrag beschreibt einen innovativen Ansatz, den wir negotiating reality nennen, der sich aus unterschiedlichen Theoriebereichen, u.a. dem internationalen Management, der Soziologie, der interkulturellen Psychologie, und der Konfliktforschung speist.

Adopting or adapting? The tension between local and international mindsets in portuguese management

One of the effects of the globalization process has been the diffusion of international management mindsets. Such a process of diffusion may be contributing to an increasing homogeneity of managerial practice around the world, but important differences still remain. The research reported in this article analyzes management as a process in the making, i.e. as a dynamic interplay between local culture, history and conditions, and the diffusion/adoption of international managerial techniques. The topic is approached inductively, through interviews with 71 managers based in Portugal. The article makes two main contributions: it analyzes management as a dialectical interplay between local factors and imported management knowledge, and helps to describe management practice in this Latin European country. Results suggest that the change process occurring in managerial practice in Portugal derives from the tension between a parochial mindset, inherited from almost five decades of dictatorship and its confrontation with a new global mindset. Some managers may be approaching this tension dialectically, through the enactment of a synthesis, which some informants interpret as potentially leading to a new Latin managerial touchglobal management, management in Latin Europe, Portugal, dialectics

Images of coordination : how implementing organizations perceive coordination arrangements

A crucial challenge for the coordination of horizontal policy programs those designed to tackle crosscutting issues is how to motivate government organizations to contribute to such programs. Hence, it is crucial to study how practitioners in implementing organizations view and appreciate the coordination of such programs. Assisted by Q-methodology, this inductive study reveals three significantly different "images" centralframe setting, networking via boundary spanners, and coordination beyond window dressing Most surprisingly, different images show up among respondents within the same organizations and horizontal programs. The authors find that the images reflect elements of the literature: the resistance to hierarchical central control, the need for local differentiation and increased incentives, and a collaboration-oriented culture. Most importantly, practitioners of implementing organizations perceive top-dawn mechanisms as ineffective to achieve coordination and ask for adaptive arrangements, involvement, and deliberative processes when designing coordination arrangements and during the collaboration

The role of metaphor in shaping the identity and agenda of the United Nations: the imagining of an international community and international threat

This article examines the representation of the United Nations in speeches delivered by its Secretary General. It focuses on the role of metaphor in constructing a common ‘imagining’ of international diplomacy and legitimising an international organisational identity. The SG legitimises the organisation, in part, through the delegitimisation of agents/actions/events constructed as threatening to the international community and to the well-being of mankind. It is a desire to combat the forces of menace or evil which are argued to motivate and determine the organisational agenda. This is predicated upon an international ideology of humanity in which difference is silenced and ‘working towards the common good’ is emphasised. This is exploited to rouse emotions and legitimise institutional power. Polarisation and antithesis are achieved through the employment of metaphors designed to enhance positive and negative evaluations. The article further points to the constitutive, persuasive and edifying power of topic and situationally-motivated metaphors in speech-making