Unpredictable reconfigurations: The dilemma of the post-merger information systems integration

A merger is the result of a strategic decision aimed at creating synergy. Notwithstanding mergers’ expected benefits, their outcomes are often beset by problems such as employees’ high levels of stress, dissatisfaction and resistance. Research suggests that these problems are often related to the issue of boundary management during the post-merger integration phase (PMI), which refers to the degree of integration required among the merging parties and the degree of autonomy, that each must retain for the merger to achieve synergy. The literature identifies information systems (IS) as being a key enabler of successful mergers and suggests that during PMI, new ISs that span the boundaries of the previously independent firms need to be implemented to facilitate a specific level of integration. Yet, there is a paucity of studies on the issue of boundary management at the information technology (IT) level during PMI. Adopting a sociomaterial perspective and based on a qualitative study within a healthcare organization, the authors find that post-merger practices were the result of dialectic processes of resistance to, and negotiation of, the IS reconfiguration after its implementation

Introduction to Social-Technical Issues in Organizational Information Technologies Minitrack

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The requirements management practices: A study at UUM IT

Requirements engineering is a main process in software engineering that focusing on development and managing the user requirements. One of the requirements engineering activities is requirements management. It plays an important role when it comes to the support of product development teams. Despite this, there is a lack of practice in requirements management activity in the software project development. Malaysian software markets are still facing several problems in requirements management practices such as requirements quality, requirements inadequately, and identification of requirements; with limited studies that address it. In this study, UUM IT as computer services provider in a local universities in Malaysia is design as case study, to represent as one organization in Malaysia software markets. This study aims to investigate the current situation for the requirement management in UUM IT, and assess the relationship CMMI level 2 with the requirements management practices in UUM IT. This study adopted mixed method through used questionnaire with the UUM IT team, as well as, interviews with managers of UUM IT for more reliability. The outcome of study showed that the UUM IT are used requirements management activities but there is a need for more attention and improve. Moreover, the study proposes CMMI appraisal method to enhance the performance of software development tea

A Lexical Analysis of Social Software Literature

Social software are today more prevalent in organizational context, providing new ways for work and giving web users new opportunities for interaction and collaboration. This review aims to gain insight into the extent of available scholarly and professional literature on these new tools and into interests in this field. The analysis of the 5356 collected articles includes type of publication, year of publication, source, keywords in articles' titles and abstracts. The study here adopted a systematic approach for the literature review, that is, the principle of Lexical Analysis

The Trilogy of Science: Filling the Knowledge Management Gap with Knowledge Science and Theory

The international knowledge management field has different ways of investigating, developing, believing, and studying knowledge management. Knowledge management (KM) is distinguished deductively by know-how, and its intangible nature establishes different approaches to KM concepts, practices, and developments. Exploratory research and theoretical principles have formed functional intelligences from 1896 to 2013, leading to a knowledge management knowledge science (KMKS) concept that derived a grounded theory of knowledge activity (KAT). This study addressed the impact of knowledge production problems on KM practice. The purpose of this qualitative meta-analysis study was to fit KM practice within the framework of knowledge science (KS) study. Themed questions and research variables focused on field mechanisms, operative functions, principle theory, and relationships of KMKS. The action research used by American practitioners has not established a formal structure for KS. The meta-data-analysis examined 385 transdisciplinary peer-reviewed articles using social science, service science, and systems science databases, with a selection of interdisciplinary studies that had a practice-research-theory framework. Key attributes utilizing Boolean limiters, words, phrases and publication dates, along with triangulation, language analysis and coding through analytic software identified commonalities of the data under study. Findings reflect that KM has not become a theoretically saturated field. KS as the forensic science of KM creates a paradigm shift, causes social change that averts rapid shifts in management direction and uncertainty, and connects KM philosophy and science of knowledge. These findings have social change implications by informing the work of managers and academics to generate a methodical applied science

Understanding Digital Innovation from a Layered Architectural Perspective

Managing successful digital innovation processes is a challenging task, especially when it involves heterogeneous actors with different sets of knowledge. By gaining a better understanding of how different architectural layers of digital technology interplay with digital innovation, we can be better prepared for managing the complex and messy processes that often arise when working with digital innovation. In this article, we therefore ask: How does the layered architecture of digital technology interplay with digital innovation processes? A case study approach was selected to studied events involving multiple actors in an innovation and development project called the Smart Lock project. The theoretical basis for our study is digital innovation from the perspective of knowledge exchange and relationships. A temporal bracketing strategy was used to support a process analysis of the case data. The article primarily contributes to the body of research concerning digital innovation and provides an example to practitioners of how digital innovation processes can be coordinated and managed based on the innovation at hand

Information security management and employees' security awareness : an analysis of behavioral determinants

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Contributions to the selection and implementation of standard software for CRM and electronic invoicing

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A Close Look at Trust Among Team Members in Online Learning Communities

Trust is one of the important factors either fostering or damaging students’ online teamwork learning experience. Building trust among team members has become a necessary step for a successful collaboration experience. The purpose of the article was to understand students’ learning and teamwork experiences and further to investigate the relationships of learner-centered instructions, team trust, and social presence in an online learning community. Also, this article adds to the research on the role of social presence in promoting cognitive and affective trust. The results indicated there were positive correlations between learner-centered instructions and trust, between learner-centered instructions and social presence, and between trust and social presence. The study could provide suggestions for instructors teaching online courses for the implementation of learner-centered instructions and the importance of creating a social presence and building trust for students in a collaborative online learning environment

Private Label Brands Awareness: Advances and Prospects

Over the past decades, private label brands and private label research have come under the spotlight. The chapter aims to explore and integrate the literature on the advances by grocery retailers in creating and enhancing brand awareness for their private label branded products. A foundation is created to understand a brand, and branding and brand awareness are discussed. The chapter then discusses private label branding decisions and the types of brand decisions available for grocery retailers for their private label brand tiers, where light is shed on when best to adopt the type of branding decision and under what consumer-level awareness circumstances. More importantly, the chapter presents an overview of the advances by grocery retailers in their brand awareness practices; the varying successes and effectiveness were highlighted. Moreover, the chapter presents an overview of prospects that grocery retailers can consider in enhancing their existing or halting and formulating new creative private label brand awareness strategies and practices to achieve “top-of-mind” brand awareness status among consumers