Intelligent Integrated Management for Telecommunication Networks

As the size of communication networks keeps on growing, faster connections, cooperating technologies and the divergence of equipment and data communications, the management of the resulting networks gets additional important and time-critical. More advanced tools are needed to support this activity. In this article we describe the design and implementation of a management platform using Artificial Intelligent reasoning technique. For this goal we make use of an expert system. This study focuses on an intelligent framework and a language for formalizing knowledge management descriptions and combining them with existing OSI management model. We propose a new paradigm where the intelligent network management is integrated into the conceptual repository of management information called Managed Information Base (MIB). This paper outlines the development of an expert system prototype based in our propose GDMO+ standard and describes the most important facets, advantages and drawbacks that were found after prototyping our proposal

A review of personal communications services

This article can be accessed from the link below - Copyright @ 2009 Nova Science Publishers, LtdPCS is an acronym for Personal Communications Service. PCS has two layers of meaning. At the low layer, from the technical perspective, PCS is a 2G mobile communication technology operating at the 1900 MHz frequency range. At the upper layer, PCS is often used as an umbrella term that includes various wireless access and personal mobility services with the ultimate goal of enabling users to freely communicate with anyone at anytime and anywhere according to their demand. Ubiquitous PCS can be implemented by integrating the wireless and wireline systems on the basis of intelligent network (IN), which provides network functions of terminal and personal mobility. In this chapter, we focus on various aspects of PCS except location management. First we describe the motivation and technological evolution for personal communications. Then we introduce three key issues related to PCS: spectrum allocation, mobility, and standardization efforts. Since PCS involves several different communication technologies, we introduce its heterogeneous and distributed system architecture. IN is also described in detail because it plays a critical role in the development of PCS. Finally, we introduce the application of PCS and its deployment status since the mid-term of 1990’s.This work was supported in part by the National Natural Science Foundation of China under Grant No. 60673159 and 70671020; the National High-Tech Research and Development Plan of China under Grant No. 2006AA01Z214, and the Engineering and Physical Sciences Research Council (EPSRC) of UK under Grant EP/E060722/1

Customer-engineer relationship management for converged ICT service companies

Thanks to the advent of converged communications services (often referred to as ‘triple play’), the next generation Service Engineer will need radically different skills, processes and tools from today’s counterpart. Why? in order to meet the challenges of installing and maintaining services based on multi-vendor software and hardware components in an IP-based network environment. The converged services environment is likely to be ‘smart’ and support flexible and dynamic interoperability between appliances and computing devices. These radical changes in the working environment will inevitably force managers to rethink the role of Service Engineers in relation to customer relationship management. This paper aims to identify requirements for an information system to support converged communications service engineers with regard to customer-engineer relationship management. Furthermore, an architecture for such a system is proposed and how it meets these requirements is discussed

"How May I Help You?": Modeling Twitter Customer Service Conversations Using Fine-Grained Dialogue Acts

Given the increasing popularity of customer service dialogue on Twitter, analysis of conversation data is essential to understand trends in customer and agent behavior for the purpose of automating customer service interactions. In this work, we develop a novel taxonomy of fine-grained "dialogue acts" frequently observed in customer service, showcasing acts that are more suited to the domain than the more generic existing taxonomies. Using a sequential SVM-HMM model, we model conversation flow, predicting the dialogue act of a given turn in real-time. We characterize differences between customer and agent behavior in Twitter customer service conversations, and investigate the effect of testing our system on different customer service industries. Finally, we use a data-driven approach to predict important conversation outcomes: customer satisfaction, customer frustration, and overall problem resolution. We show that the type and location of certain dialogue acts in a conversation have a significant effect on the probability of desirable and undesirable outcomes, and present actionable rules based on our findings. The patterns and rules we derive can be used as guidelines for outcome-driven automated customer service platforms.Comment: 13 pages, 6 figures, IUI 201

Multi-agent quality of experience control

In the framework of the Future Internet, the aim of the Quality of Experience (QoE) Control functionalities is to track the personalized desired QoE level of the applications. The paper proposes to perform such a task by dynamically selecting the most appropriate Classes of Service (among the ones supported by the network), this selection being driven by a novel heuristic Multi-Agent Reinforcement Learning (MARL) algorithm. The paper shows that such an approach offers the opportunity to cope with some practical implementation problems: in particular, it allows to face the so-called “curse of dimensionality” of MARL algorithms, thus achieving satisfactory performance results even in the presence of several hundreds of Agents

Intelligent OFDM telecommunication system. Part 1. Model of complex and quaternion systems

In this paper, we aim to investigate the superiority and practicability of many-parameter transforms (MPTs) from the physical layer security (PHY-LS) perspective. We propose novel Intelligent OFDM-telecommunication systems based on complex and quaternion MPTs. The new systems use inverse MPT (IMPT) for modulation at the transmitter and MPT for demodulation at the receiver. The purpose of employing the MPT is to improve: 1) the PHY-LS of wireless transmissions against to the wide-band anti-jamming and anti-eavesdropping communication; 2) the bit error rate (BER) performance with respect to the conventional OFDM-TCS; 3) the peak to average power ratio (PAPR). Each MPT depends on finite set of independent parameters (angles). When parameters are changed, many-parametric transform is also changed taking form of a set known (and unknown) orthogonal (or unitary) transforms. For this reason, the concrete values of parameters are specific "key" for entry into OFDM-TCS. Vector of parameters belong to multi-dimension torus space. Scanning of this space for find out the "key" (the concrete values of parameters) is hard problem. MPT has the form of the product of the Jacobi rotation matrixes and it describes a fast algorithm for MPT. The main advantage of using MPT in OFDM TCS is that it is a very flexible anti-eavesdropping and anti-jamming Intelligent OFDM TCS. To the best of our knowledge, this is the first work that utilizes the MPT theory to facilitate the PHY-LS through parameterization of unitary transforms. © 2019 IOP Publishing Ltd. All rights reserved