Knowledge Discovery and Management within Service Centers

These days, most enterprise service centers deploy Knowledge Discovery and Management (KDM) systems to address the challenge of timely delivery of a resourceful service request resolution while efficiently utilizing the huge amount of data. These KDM systems facilitate prompt response to the critical service requests and if possible then try to prevent the service requests getting triggered in the first place. Nevertheless, in most cases, information required for a request resolution is dispersed and suppressed under the mountain of irrelevant information over the Internet in unstructured and heterogeneous formats. These heterogeneous data sources and formats complicate the access to reusable knowledge and increase the response time required to reach a resolution. Moreover, the state-of-the art methods neither support effective integration of domain knowledge with the KDM systems nor promote the assimilation of reusable knowledge or Intellectual Capital (IC). With the goal of providing an improved service request resolution within the shortest possible time, this research proposes an IC Management System. The proposed tool efficiently utilizes domain knowledge in the form of semantic web technology to extract the most valuable information from those raw unstructured data and uses that knowledge to formulate service resolution model as a combination of efficient data search, classification, clustering, and recommendation methods. Our proposed solution also handles the technology categorization of a service request which is very crucial in the request resolution process. The system has been extensively evaluated with several experiments and has been used in a real enterprise customer service center

Knowledge Expansion of a Statistical Machine Translation System using Morphological Resources

Translation capability of a Phrase-Based Statistical Machine Translation (PBSMT) system mostly depends on parallel data and phrases that are not present in the training data are not correctly translated. This paper describes a method that efficiently expands the existing knowledge of a PBSMT system without adding more parallel data but using external morphological resources. A set of new phrase associations is added to translation and reordering models; each of them corresponds to a morphological variation of the source/target/both phrases of an existing association. New associations are generated using a string similarity score based on morphosyntactic information. We tested our approach on En-Fr and Fr-En translations and results showed improvements of the performance in terms of automatic scores (BLEU and Meteor) and reduction of out-of-vocabulary (OOV) words. We believe that our knowledge expansion framework is generic and could be used to add different types of information to the model.JRC.G.2-Global security and crisis managemen

Recent Trends in Computational Intelligence

Traditional models struggle to cope with complexity, noise, and the existence of a changing environment, while Computational Intelligence (CI) offers solutions to complicated problems as well as reverse problems. The main feature of CI is adaptability, spanning the fields of machine learning and computational neuroscience. CI also comprises biologically-inspired technologies such as the intellect of swarm as part of evolutionary computation and encompassing wider areas such as image processing, data collection, and natural language processing. This book aims to discuss the usage of CI for optimal solving of various applications proving its wide reach and relevance. Bounding of optimization methods and data mining strategies make a strong and reliable prediction tool for handling real-life applications

Information retrieval and text mining technologies for chemistry

Efficient access to chemical information contained in scientific literature, patents, technical reports, or the web is a pressing need shared by researchers and patent attorneys from different chemical disciplines. Retrieval of important chemical information in most cases starts with finding relevant documents for a particular chemical compound or family. Targeted retrieval of chemical documents is closely connected to the automatic recognition of chemical entities in the text, which commonly involves the extraction of the entire list of chemicals mentioned in a document, including any associated information. In this Review, we provide a comprehensive and in-depth description of fundamental concepts, technical implementations, and current technologies for meeting these information demands. A strong focus is placed on community challenges addressing systems performance, more particularly CHEMDNER and CHEMDNER patents tasks of BioCreative IV and V, respectively. Considering the growing interest in the construction of automatically annotated chemical knowledge bases that integrate chemical information and biological data, cheminformatics approaches for mapping the extracted chemical names into chemical structures and their subsequent annotation together with text mining applications for linking chemistry with biological information are also presented. Finally, future trends and current challenges are highlighted as a roadmap proposal for research in this emerging field.A.V. and M.K. acknowledge funding from the European Community’s Horizon 2020 Program (project reference: 654021 - OpenMinted). M.K. additionally acknowledges the Encomienda MINETAD-CNIO as part of the Plan for the Advancement of Language Technology. O.R. and J.O. thank the Foundation for Applied Medical Research (FIMA), University of Navarra (Pamplona, Spain). This work was partially funded by Consellería de Cultura, Educación e Ordenación Universitaria (Xunta de Galicia), and FEDER (European Union), and the Portuguese Foundation for Science and Technology (FCT) under the scope of the strategic funding of UID/BIO/04469/2013 unit and COMPETE 2020 (POCI-01-0145-FEDER-006684). We thank Iñigo Garciá -Yoldi for useful feedback and discussions during the preparation of the manuscript.info:eu-repo/semantics/publishedVersio

NLP-Based Techniques for Cyber Threat Intelligence

In the digital era, threat actors employ sophisticated techniques for which, often, digital traces in the form of textual data are available. Cyber Threat Intelligence~(CTI) is related to all the solutions inherent to data collection, processing, and analysis useful to understand a threat actor's targets and attack behavior. Currently, CTI is assuming an always more crucial role in identifying and mitigating threats and enabling proactive defense strategies. In this context, NLP, an artificial intelligence branch, has emerged as a powerful tool for enhancing threat intelligence capabilities. This survey paper provides a comprehensive overview of NLP-based techniques applied in the context of threat intelligence. It begins by describing the foundational definitions and principles of CTI as a major tool for safeguarding digital assets. It then undertakes a thorough examination of NLP-based techniques for CTI data crawling from Web sources, CTI data analysis, Relation Extraction from cybersecurity data, CTI sharing and collaboration, and security threats of CTI. Finally, the challenges and limitations of NLP in threat intelligence are exhaustively examined, including data quality issues and ethical considerations. This survey draws a complete framework and serves as a valuable resource for security professionals and researchers seeking to understand the state-of-the-art NLP-based threat intelligence techniques and their potential impact on cybersecurity

Aplicação de técnicas de Clustering ao contexto da Tomada de Decisão em Grupo

Nowadays, decisions made by executives and managers are primarily made in a group. Therefore, group decision-making is a process where a group of people called participants work together to analyze a set of variables, considering and evaluating a set of alternatives to select one or more solutions. There are many problems associated with group decision-making, namely when the participants cannot meet for any reason, ranging from schedule incompatibility to being in different countries with different time zones. To support this process, Group Decision Support Systems (GDSS) evolved to what today we call web-based GDSS. In GDSS, argumentation is ideal since it makes it easier to use justifications and explanations in interactions between decision-makers so they can sustain their opinions. Aspect Based Sentiment Analysis (ABSA) is a subfield of Argument Mining closely related to Natural Language Processing. It intends to classify opinions at the aspect level and identify the elements of an opinion. Applying ABSA techniques to Group Decision Making Context results in the automatic identification of alternatives and criteria, for example. This automatic identification is essential to reduce the time decision-makers take to step themselves up on Group Decision Support Systems and offer them various insights and knowledge on the discussion they are participants. One of these insights can be arguments getting used by the decision-makers about an alternative. Therefore, this dissertation proposes a methodology that uses an unsupervised technique, Clustering, and aims to segment the participants of a discussion based on arguments used so it can produce knowledge from the current information in the GDSS. This methodology can be hosted in a web service that follows a micro-service architecture and utilizes Data Preprocessing and Intra-sentence Segmentation in addition to Clustering to achieve the objectives of the dissertation. Word Embedding is needed when we apply clustering techniques to natural language text to transform the natural language text into vectors usable by the clustering techniques. In addition to Word Embedding, Dimensionality Reduction techniques were tested to improve the results. Maintaining the same Preprocessing steps and varying the chosen Clustering techniques, Word Embedders, and Dimensionality Reduction techniques came up with the best approach. This approach consisted of the KMeans++ clustering technique, using SBERT as the word embedder with UMAP dimensionality reduction, reducing the number of dimensions to 2. This experiment achieved a Silhouette Score of 0.63 with 8 clusters on the baseball dataset, which wielded good cluster results based on their manual review and Wordclouds. The same approach obtained a Silhouette Score of 0.59 with 16 clusters on the car brand dataset, which we used as an approach validation dataset.Atualmente, as decisões tomadas por gestores e executivos são maioritariamente realizadas em grupo. Sendo assim, a tomada de decisão em grupo é um processo no qual um grupo de pessoas denominadas de participantes, atuam em conjunto, analisando um conjunto de variáveis, considerando e avaliando um conjunto de alternativas com o objetivo de selecionar uma ou mais soluções. Existem muitos problemas associados ao processo de tomada de decisão, principalmente quando os participantes não têm possibilidades de se reunirem (Exs.: Os participantes encontramse em diferentes locais, os países onde estão têm fusos horários diferentes, incompatibilidades de agenda, etc.). Para suportar este processo de tomada de decisão, os Sistemas de Apoio à Tomada de Decisão em Grupo (SADG) evoluíram para o que hoje se chamam de Sistemas de Apoio à Tomada de Decisão em Grupo baseados na Web. Num SADG, argumentação é ideal pois facilita a utilização de justificações e explicações nas interações entre decisores para que possam suster as suas opiniões. Aspect Based Sentiment Analysis (ABSA) é uma área de Argument Mining correlacionada com o Processamento de Linguagem Natural. Esta área pretende classificar opiniões ao nível do aspeto da frase e identificar os elementos de uma opinião. Aplicando técnicas de ABSA à Tomada de Decisão em Grupo resulta na identificação automática de alternativas e critérios por exemplo. Esta identificação automática é essencial para reduzir o tempo que os decisores gastam a customizarem-se no SADG e oferece aos mesmos conhecimento e entendimentos sobre a discussão ao qual participam. Um destes entendimentos pode ser os argumentos a serem usados pelos decisores sobre uma alternativa. Assim, esta dissertação propõe uma metodologia que utiliza uma técnica não-supervisionada, Clustering, com o objetivo de segmentar os participantes de uma discussão com base nos argumentos usados pelos mesmos de modo a produzir conhecimento com a informação atual no SADG. Esta metodologia pode ser colocada num serviço web que segue a arquitetura micro serviços e utiliza Preprocessamento de Dados e Segmentação Intra Frase em conjunto com o Clustering para atingir os objetivos desta dissertação. Word Embedding também é necessário para aplicar técnicas de Clustering a texto em linguagem natural para transformar o texto em vetores que possam ser usados pelas técnicas de Clustering. Também Técnicas de Redução de Dimensionalidade também foram testadas de modo a melhorar os resultados. Mantendo os passos de Preprocessamento e variando as técnicas de Clustering, Word Embedder e as técnicas de Redução de Dimensionalidade de modo a encontrar a melhor abordagem. Essa abordagem consiste na utilização da técnica de Clustering KMeans++ com o SBERT como Word Embedder e UMAP como a técnica de redução de dimensionalidade, reduzindo as dimensões iniciais para duas. Esta experiência obteve um Silhouette Score de 0.63 com 8 clusters no dataset de baseball, que resultou em bons resultados de cluster com base na sua revisão manual e visualização dos WordClouds. A mesma abordagem obteve um Silhouette Score de 0.59 com 16 clusters no dataset das marcas de carros, ao qual usamos esse dataset com validação de abordagem

Protectbot: A Chatbot to Protect Children on Gaming Platforms

Online gaming no longer has limited access, as it has become available to a high percentage of children in recent years. Consequently, children are exposed to multifaceted threats, such as cyberbullying, grooming, and sexting. The online gaming industry is taking concerted measures to create a safe environment for children to play and interact with, such efforts remain inadequate and fragmented. Different approaches utilizing machine learning (ML) techniques to detect child predatory behavior have been designed to provide potential detection and protection in this context. After analyzing the available AI tools and solutions it was observed that the available solutions are limited to the identification of predatory behavior in chat logs which is not enough to avert the multifaceted threats. In this thesis, we developed a chatbot Protectbot to interact with the suspect on the gaming platform. Protectbot leveraged the dialogue generative pre-trained transformer (DialoGPT) model which is based on Generative Pre-trained Transformer 2 (GPT-2). To analyze the suspect\u27s behavior, we developed a text classifier based on natural language processing that can classify the chats as predatory and non-predatory. The developed classifier is trained and tested on Pan 12 dataset. To convert the text into numerical vectors we utilized fastText. The best results are obtained by using non-linear SVM on sentence vectors obtained from fastText. We got a recall of 0.99 and an F_0.5-score of 0.99 which is better than the state-of-the-art methods. We also built a new dataset containing 71 predatory full chats retrieved from Perverted Justice. Using sentence vectors generated by fastText and KNN classifier, 66 chats out of 71 were correctly classified as predatory chats