A study of search intermediary working notes: implications for IR system design

This paper reports findings from an exploratory study investigating working notes created during encoding and external storage (EES) processes, by human search intermediates using a Boolean information retrieval (JR) system. EES processes have been an important area of research in educational contexts where students create and use notes to facilitate learning. In the context of interactive IR, encoding can be conceptualized as the process of creating working notes to help in the understanding and translating a user's information problem into a search strategy suitable for use with an IR system. External storage is the process of using working notes to facilitate interaction with IR systems. Analysis of 221 sets of working notes created by human search intermediaries revealed extensive use of EES processes and the creation of working notes of textual, numerical and graphical entities. Nearly 70% of recorded working notes were textual/numerical entities, nearly 30% were graphical entities and 0.73% were indiscernible. Segmentation devices were also used in 48% of the working notes. The creation of working notes during EES processes was a fundamental element within the mediated, interactive IR process. Implications for the design of IR interfaces to support users' EES processes and further research is discussed

Thesaurus-assisted search term selection and query expansion: a review of user-centred studies

This paper provides a review of the literature related to the application of domain-specific thesauri in the search and retrieval process. Focusing on studies which adopt a user-centred approach, the review presents a survey of the methodologies and results from empirical studies undertaken on the use of thesauri as sources of term selection for query formulation and expansion during the search process. It summaries the ways in which domain-specific thesauri from different disciplines have been used by various types of users and how these tools aid users in the selection of search terms. The review consists of two main sections covering, firstly studies on thesaurus-aided search term selection and secondly those dealing with query expansion using thesauri. Both sections are illustrated with case studies that have adopted a user-centred approach

Electronic Publishing: Research Issues for Academic Librarians and Users

published or submitted for publicatio

Search procedures revisited

Search Procedures reflects on a series of studies carried out over a four year period in the late 1970s. It was published at an interesting time for Information Retrieval. Written before Information Retrieval became synonymous with online information seeking it focuses on Information Retrieval within Public Libraries, then the major location for everyday information seeking. While many of his contemporaries focused on information seeking in academic or special library settings, Peter chose instead to focus a setting that was visited by a more diverse set of people with a broader range of information needs

Credibility of Health Information and Digital Media: New Perspectives and Implications for Youth

Part of the Volume on Digital Media, Youth, and Credibility. This chapter considers the role of Web technologies on the availability and consumption of health information. It argues that young people are largely unfamiliar with trusted health sources online, making credibility particularly germane when considering this type of information. The author suggests that networked digital media allow for humans and technologies act as "apomediaries" that can be used to steer consumers to high quality health information, thereby empowering health information seekers of all ages

NASA/DOD Aerospace Knowledge Diffusion Research Project. Report 10: Summary report to phase 3 academic library respondents including frequency distributions

Phase 3 of a 4 part study was undertaken to study the use of scientific and technical information (STI) in the academic aerospace community. Phase 3 of this project used three questionnaires that were sent to three groups (i.e., faculty, librarians, and students) in the academic aerospace community. Specific attention was paid to the types of STI used and the methods in which academic users acquire STI. The responses of the academic libraries are focussed on herein. Demographic information on academic aerospace libraries is provided. Data regarding NASA interaction with academic aerospace libraries is also included, as is the survey instrument

Supporting collaborative information retrieval in the virtual library

The advent of the virtual library is usually presented as a welcome development for library users. Unfortunately, this tends to reinforce the perception of the use of information resources as a solitary activity. In fact, as many studies have emphasised, information retrieval (IR) in the conventional library is often a highly collaborative activity, involving users' peers and experts such as librarians. Failure to take this into account in the design of virtual library services may result in its users being disadvantaged and denied timely and effective access to sources of assistance. Our focus here is on collaboration between users and librarians. We report an investigation of collaboration issues as seen from the perspective of librarians' and users' contexts and encapsulated in the notion of genre. Finally, we describe the design of a pilot multimedia-based system intended to support collaboration between librarians and IR system users

A survey on the use of relevance feedback for information access systems

Users of online search engines often find it difficult to express their need for information in the form of a query. However, if the user can identify examples of the kind of documents they require then they can employ a technique known as relevance feedback. Relevance feedback covers a range of techniques intended to improve a user's query and facilitate retrieval of information relevant to a user's information need. In this paper we survey relevance feedback techniques. We study both automatic techniques, in which the system modifies the user's query, and interactive techniques, in which the user has control over query modification. We also consider specific interfaces to relevance feedback systems and characteristics of searchers that can affect the use and success of relevance feedback systems

Designing Interfaces to Support Collaboration in Information Retrieval

Information retrieval systems should acknowledge the existence of collaboration in the search process. Collaboration can help users to be more effective in both learning systems and in using them. We consider some issues of viewing interfaces to information retrieval systems as collaborative notations and how to build systems that more actively support collaboration. We describe a system that embodies just one kind of explicit support; a graphical representation of the search process that can be manipulated and discussed by the users. By acknowledging the importance of other people in the search process, we can develop systems that not only improve help-giving by people but which can lead to a more robust search activity, more able to cope with, and indeed exploit, the failures of any intelligent agents used

Can Intelligent Environments be Trustworthy? Designing for trust in Scientific Communication: Concept of Habitable Interfaces (Position Paper)

In this paper we propose the concept of Habitable Interfaces. This concept builds on values-based trust. We hypothesise that representations and interactions built on scientific metaphors and concepts and organised based on the knowledge whithin particular scientific domain will enable values-based trust. Habitable interfaces may provide better information exchange within scientific communities