358,791 research outputs found

    Building the dream online: Does participation in luxury brand's social media affect brand experience, brand affect, brand trust, and brand loyalty?

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    The global market for luxury goods has witnessed a phenomenal growth over the past decades. Along with the increasing demand that stems from increased purchasing power, emerging markets, and new wider consumer groups, traditional luxury brands have faced a fierce competition caused by new forms of luxury such as masstige and luxurious fashion. Likewise, the rapid growth of social networks and social media has fundamentally transformed the business environment, and the whole society. Digital networks have facilitated companies and consumers to build online consumption communities, which supports the recent shift of marketing focus on relationships and co-creation of value. Consequently, luxury brands have started to use social media for advertising and relationship marketing. Due to the dynamic and interactive digital environment the importance of brand stories has become even more apparent. While brand communities and online communities are widely studied, luxury brands and social media based brand communities (SMBBCs) have not received yet much academic attention. This study takes the approach of SMBBCs to investigate the influence of consumers' participation in luxury brand's social media on brand experience, and on key dependent variables in consumer behavior research: brand affect, brand trust, and brand loyalty. The purpose of this study is to examine the effectiveness of social media, and to contribute to the research on social media brand communities and brand-consumer relationships, as well as luxury brands. The study proposes a theoretical framework that combines two empirically developed constructs: brand experience, and brand affect/trust-brand loyalty constructs, and tests the model within a social media based luxury brand community context. The data were collected as an online survey from various social media, which resulted in 333 valid responses from consumers who follow a luxury brand's social media. The study is quantitative by nature, and uses structural equation modeling (SEM) as the main method of analysis. To further examine the influence of participation on the focal construct, brand experience, analysis of variance (ANOVA) was also conducted. The results support the reasoning that participation in luxury brand's social media affect consumer behavior. Social media following influences brand experience that accumulates in the long run, but participation affects also rapidly consumers new to the brand. Further, active participation and passive participation appear to have equal influence on brand experience. The findings reveal the chain of effects from brand related stimuli to brand affect, brand trust, and brand loyalty, and confirm the importance of affect in building brand loyalty

    Finding influential users of web event in social media

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    Users of social media have different influences on the evolution of a Web event. Finding influential users could benefit such information services as recommendation and market analysis. However, most of the existing methods are only based on social networks of users or user behaviors while the role of the contents contributed by users in social media is ignored. In fact, a Web event evolves with both user behaviors and the contents. This paper proposes an approach to find influential users by extracting user behavior network and association network of words within the contents and then uses PageRank algorithm and HITS algorithm to calculate the influence of users on the integration of two networks. The proposed approach is effective on several real-world datasets

    The Impact of Formal Hierarchies on Enterprise Social Networking Behavior

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    With more and more companies using enterprise social networks (ESN) for employee communication and collaboration, the influence of ESN on organizational hierarchies has been subject of countless discussions in practice-oriented media and first academic studies. Conversely, the question whether and how formal organizational hierarchies influence ESN usage behavior has not yet been addressed. Drawing on a rich data set comprising 2.5 years of relationship building via direct messages, confirmed contact requests, and group messages, we are able to show that formal hierarchies have an important impact on social networking behavior. By applying means of social network analysis and supported by statements from interviews, we illustrate how deeply formal hierarchy impacts the three examined types of relationships. Our results motivate academics to further study the interrelation between hierarchy und ESN and hierarchy’s effects regarding the sociotechnical design and implementation of related systems

    A Comprehensive Review of Impacts of Social Media and Information Technology on Decision Making of General People

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    Social media platforms and information technology have revolutionized the way individuals obtain, use, and share information in the digital age. This has affected people's decision-making processes in a variety of fields. This thorough analysis investigates the complex effects of information technology and social media on the way the public makes decisions. The impact of social media and information technology on decision-making in domains like politics, healthcare, education, consumer behavior, and interpersonal relationships is examined in this review, which draws on an extensive array of scholarly literature, empirical investigations, and theoretical frameworks. According to the research, information technology and social media can influence decisions in both favorable and unfavorable ways. On the one hand, these platforms give users access to a multitude of information, empowering them to take part in social movements, activism, and civic engagement with greater knowledge and understanding. Social media platforms also enable peer-to-peer communication, cooperation, and knowledge sharing, giving people the confidence to ask their social networks for guidance, affirmation, and support. In the digital age, the review emphasizes how psychological variables, cognitive biases, and sociocultural influences shape decision-making processes. In online environments, people's information processing, judgment-making, and decision-making processes are greatly influenced by social comparison, confirmation bias, FOMO, and social validation, among other factors. This thorough analysis advances our knowledge of the intricate interactions among decision-making, information technology, and social media. Informed decision making, digital literacy, and the moral application of social media and information technology in society are all goals of this review, which synthesizes the literature and highlights new trends to guide future research, legislative efforts, and hands-on interventions.&nbsp

    Analyzing Users' Activity in On-line Social Networks over Time through a Multi-Agent Framework

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    [EN] The number of people and organizations using online social networks as a new way of communication is continually increasing. Messages that users write in networks and their interactions with other users leave a digital trace that is recorded. In order to understand what is going on in these virtual environments, it is necessary systems that collect, process, and analyze the information generated. The majority of existing tools analyze information related to an online event once it has finished or in a specific point of time (i.e., without considering an in-depth analysis of the evolution of users activity during the event). They focus on an analysis based on statistics about the quantity of information generated in an event. In this article, we present a multi-agent system that automates the process of gathering data from users activity in social networks and performs an in-depth analysis of the evolution of social behavior at different levels of granularity in online events based on network theory metrics. We evaluated its functionality analyzing users activity in events on Twitter.This work is partially supported by the PROME-TEOII/2013/019, TIN2014-55206-R, TIN2015-65515-C4-1-R, H2020-ICT-2015-688095.Del Val Noguera, E.; Martínez, C.; Botti, V. (2016). Analyzing Users' Activity in On-line Social Networks over Time through a Multi-Agent Framework. Soft Computing. 20(11):4331-4345. https://doi.org/10.1007/s00500-016-2301-0S433143452011Ahn Y-Y, Han S, Kwak H, Moon S, Jeong H (2007) Analysis of topological characteristics of huge online social networking services. 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    Identifying Opinion Leaders on Twitter during Sporting Events: Lessons from a Case Study

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    [EN] Social media platforms have had a significant impact on the public image of sports in recent years. Through the relational dynamics of the communication on these networks, many users have emerged whose opinions can exert a great deal of influence on public conversation online. This research aims to identify the influential Twitter users during the 2016 UCI Track Cycling World Championships using different variables which, in turn, represent different dimensions of influence (popularity, activity and authority). Mathematical variables of the social network analysis and variables provided by Twitter and Google are compared. First, we calculated the Spearman¿s rank correlation coefficient among all users (n = 20,175) in pairwise comparisons. Next, we performed a qualitative analysis of the top 25 influential users ranked by each variable. As a result, no single variable assessed is sufficient to identify the different kinds of influential Twitter users. The reason that some variables vary so greatly is that the components of influence are very different. Influence is a contextualised phenomenon. Having a certain type of account is not enough to make a user an influencer if they do not engage (actively or passively) in the conversation. Choosing the influencers will depend on the objectives pursued.Lamirán-Palomares, JM.; Baviera, T.; Baviera-Puig, A. (2019). Identifying Opinion Leaders on Twitter during Sporting Events: Lessons from a Case Study. Social Sciences. 8(5):1-18. https://doi.org/10.3390/socsci8050141S11885Abeza, G., Pegoraro, A., Naraine, M. L., Séguin, B., O’, N., & Reilly, N. A. (2014). Activating a global sport sponsorship with social media: an analysis of TOP sponsors, Twitter, and the 2014 Olympic Games. International Journal of Sport Management and Marketing, 15(3/4), 184. doi:10.1504/ijsmm.2014.072010Agre, P. E. (2002). Real-Time Politics: The Internet and the Political Process. 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The Internet, Public Spheres, and Political Communication: Dispersion and Deliberation. Political Communication, 22(2), 147-162. doi:10.1080/10584600590933160Dart, J. (2012). New Media, Professional Sport and Political Economy. Journal of Sport and Social Issues, 38(6), 528-547. doi:10.1177/0193723512467356Campo-Ávila, J. del, Moreno-Vergara, N., & Trella-López, M. (2013). Bridging the Gap Between the Least and the Most Influential Twitter Users. Procedia Computer Science, 19, 437-444. doi:10.1016/j.procs.2013.06.059Delia, E. B., & Armstrong, C. G. (2015). #Sponsoring the #FrenchOpen: An Examination of Social Media Buzz and Sentiment. Journal of Sport Management, 29(2), 184-199. doi:10.1123/jsm.2013-0257Demir, R., & Söderman, S. (2015). Strategic sponsoring in professional sport: a review and conceptualization. European Sport Management Quarterly, 15(3), 271-300. doi:10.1080/16184742.2015.1042000Dubois, E., & Gaffney, D. (2014). The Multiple Facets of Influence. 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    Communications as an ESG factor of sustainable development: analysis of the media discourse of social networks

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    The problematization of the study is based on the identification and analysis of social factors of sustainable development. In the ESG system, communication factors help shape the public space. The problems of ESG principles and factors are increasingly reflected in today's media news, which is manifested in the growth of publicity and replication of this topic in social media.. The article examines the influence of new media on public relations and relations, on the processes of socialization of new generations entering life. The modern media industry is transforming business models and management decisions driven by trends for sustainable development, significant changes are taking place in socio-cultural life, in the field of media and communications. Social media plays an important role in ensuring sustainable development. Communications that are initiated in the information space make it possible to convey the meanings of the values of sustainable development to audiences using various tools and media channels. The accounts of various social networks generate and retransmit content that can contribute to the promotion of the principles of sustainable development. The analysis of the media discourse of social networks made it possible to identify the pain points of this process. The research is aimed at identifying the specifics of public relations, the formation of a culture of media behavior in social networks of representatives of different generations and the importance of communication in order to implement the concept of sustainable development

    Media dependence as a factor of socialization of adolescents

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    В роботі проведено аналіз процесу соціалізації підлітків під впливом медіапростору. З’ясовано вплив соціальних мереж на формування внутрішнього «Я» особистості, її цінностей та поведінку. Обґрунтовано фактори соціалізації та описано механізми, що впливають на процес соціалізації. Проаналізовано переваги соціальних мереж та ефективність впливу медіаосвіти.The analysis of the process of socialization of adolescents under the influence of media space is carried out in the thezes. The influence of social networks on the formation of the inner "I" of the individual, his values and behavior is clarified. The factors of socialization are substantiated and the mechanisms influencing the process of socialization are described. The advantages of social networks and the effectiveness of the impact of media education are analyzed
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