Frame-bending quality: Leading through discourses towards equity and student success

In 2018, the Government of Ontario introduced a post-secondary accountability framework that attributes up to 60% of colleges’ annual public funding to the achievement of ten government-directed performance outcomes. The new framework’s shift from the previous enrollment-based funding model intensifies neoliberal and post-structural policy discourses of quality and accountability, further relegating social inequities to the margins of post-secondary education. At the same time, burgeoning social movements have appealed to governments and post-secondary institutions to dismantle systemic barriers that impede students from equity-deserving communities from accessing and flourishing in college. This Organizational Improvement Plan (OIP) explores how a large urban college can reconcile neoliberal and post-structural representations of quality to develop a strategic approach to improving college-level outcomes that advances equity and promotes student success. Managing inherent tensions between government-defined quality and the college’s moral obligations to advance equity and promote student success is conceptualized using a hybrid social justice framework through lenses of moral leadership, transformative educational leadership, and tempered radicalism. Examining leadership through these lenses produces a proposed solution that reorients quality by organizational frame-bending and situates individual and organizational leadership practice towards equity and student success with tempered radicalism. Continuous negotiation of neoliberal and post-structural representations of quality is deliberately discussed as a means through which leaders and the organization can engage in an ongoing process of praxis and sensemaking to navigate an increasingly complex and competitive post-secondary terrain

Knowledge Management Practice at a Bulgarian Bank: A Case Study

This paper reports on knowledge management (KM) practices in the customer service and lending departments of one of Bulgaria's top retail banks and investigates how KM processes can be further improved. The Bank's KM activities have been studied using observations, interviews and informal discussions for data collection. Findings were compared and contrasted with existing literature in similar contexts. Although rudiments of knowledge sharing are evident from the KM activities in different departments of the bank, the limitations such as resistance to change of the implemented KM systems are impeding the effectiveness of the knowledge management process. More training and incentives are needed to increase knowledge creation and sharing. Moreover, a clearly articulated KM strategy along with success criteria and commitment and support from senior management is needed. There is a severe lack of knowledge management studies in Bulgarian context in general and Bulgarian banking sector in particular. The authors' findings will potentially help in improving knowledge sharing practice as well as provide a valuable insight into knowledge management related issues in the Bulgarian context. The findings from this research can be useful to companies from Eastern Europe and other regions in improving their knowledge sharing practice

Assessing Communities of Practice in health policy : A conceptual framework as a first step towards empirical research

Peer reviewe

Knowledge as Culture

Culture must not be seen as something that merely reflects an organization’s social reality: rather, it is an integral part of the process by which that reality is constructed. Knowledge management initiatives, per se, are not culture change projects; but, if culture stands in the way of what an organization needs to do, they must somehow impact

Knowledge Transfer Needs and Methods

INE/AUTC 12.3

Can Accreditation Work in Public Health? Lessons From Other Service Industries

Reviews the literature on the experiences and outcomes of existing accreditation programs in health and social service industries in order to derive implications about the potential benefits and costs of accreditation for public health agencies

Multicultural Organizational Development: A Resource for Health Equity

Discusses ways to develop the multicultural capacity of health organizations, based on theories from the behavioral sciences that have been applied to organizational management

Leading for Learning Sourcebook: Concepts and Examples

Provides a detailed discussion of ideas and methods that educators can use to enhance leadership in learning. Offers examples of leaders using the ideas and tools for assessment, planning, and teaching. Includes four annotated longitudinal cases

Surveying Communities of Practice

{Excerpt} Surveys are used to find promising opportunities for improvement; identify, create a consensus about, and act on issues to be addressed; record a baseline from which progress can be measured; motivate change efforts; and provide two-way communication between stakeholders. Healthy communities of practice leverage survey instruments to mature into influence structures that demand or are asked to assume influential roles in their host organizations. Communities of practice (CoPs or communities) are groups of like-minded, interacting people who filter, amplify, invest and provide, convene, build, and learn and facilitate to ensure more effective creation and sharing of knowledge in their domain. They define themselves according to their focus, how they function, and what capabilities they produce