A review of the empirical studies of computer supported human-to-human communication

This paper presents a review of the empirical studies of human-to-human communication which have been carried out over the last three decades. Although this review is primarily concerned with the empirical studies of computer supported human-to-human communication, a number of studies dealing with group work in non-computer-based collaborative environments, which form the basis of many of the empirical studies of the recent years in the area of CSCW, are also discussed. The concept of person and task spaces is introduced and then subsequently used to categorise the large volume of studies reported in this review. This paper also gives a comparative analysis of the findings of these studies, and draws a number of general conclusions to guide the design and evaluation of future CSCW systems

Videokonferanse og mobiltelefoner: Nye muligheter for 113

Denne oppgaven handler om kombinasjonen av telemedisin og akuttmedisin. Vi ønsket å undersøke om de siste års utvikling innen mobiltelefonteknologi har gitt muligheter som kan utnyttes av AMK. Vi har gjennomført en eksperimentell studie, hvor vi gjennom 90 kasus har testet kvaliteten på videokonferanse mellom lekfolk og AMK-sentral. De 90 kasusene var fordelt på tre forskjellige lokalisasjoner som skulle representere ulike utfordringer med tanke på lysforhold og bakgrunnsstøy: Inne på et kjøpesenter med gode lysforhold og moderat bakgrunnsstøy, ute i dagslys ved en trafikkert gate med mye bakgrunnsstøy og ute om kvelden, i en mørk gate uten bakgrunnsstøy og med svært dårlige lysforhold. Hovedfunnet i vår studie er at bildekvaliteten i den mørke gaten var dårligere enn på de to andre lokalisasjonene. Vi fant også en forskjell i forsøkdeltakernes oppfattelse av instruksjoner som ble gitt av AMK-operatøren, der gruppen med lite bakgrunnsstøy kom bedre ut enn de to andre gruppene. Vi har ikke sammenlignet videokonferanse med tradisjonell telefoni, og kan derfor ikke dra noen konklusjoner for hvordan kommunikasjonen er med video i forhold til uten. Vi kan likevel konkludere med at videokonferanse kan gi god lydkvalitet både til og fra skadested, men at bildekvaliteten avhenger av lysforholdene

Cooperative Interactive Distributed Guidance on Mobile Devices

Mobiles device are quickly becoming an indispensable part of our society. Equipped with numerous communication capabilities, they are increasingly being examined as potential tools for civilian and military usage to aide in distributed remote collaboration for dynamic decision making and physical task completion. With an ever growing mobile workforce, the need for remote assistance in aiding field workers who are confronted with situations outside their expertise certainly increases. Enhanced capabilities in using mobile devices could significantly improve numerous components of a task\u27s completion (i.e. accuracy, timing, etc.). This dissertation considers the design of mobile implementation of technology and communication capabilities to support interactive collaboration between distributed team members. Specifically, this body of research seeks to explore and understand how various multimodal remote assistances affect both the human user\u27s performance and the mobile device\u27s effectiveness when used during cooperative tasks. Additionally, power effects are additionally studied to assess the energy demands on a mobile device supporting multimodal communication. In a series of applied experiments and demonstrations, the effectiveness of a mobile device facilitating multimodal collaboration is analyzed through both empirical data collection and subjective exploration. The utility of the mobile interactive system and its configurations are examined to assess the impact on distributed task performance and collaborative dialogue between pairs. The dissertation formulates and defends an argument that multimodal communication capabilities should be incorporated into mobile communication channels to provide collaborating partners salient perspectives with a goal of reaching a mutual understanding of task procedures. The body of research discusses the findings of this investigation and highlight these findings they may influence future mobile research seeking to enhance interactive distributed guidance

The Effect of Advisement and Competition on Transfer, Advisor Use, and Attitude toward Mathematics Using a Computer-Based Simulation Game

This study looks at the roles that competition and context of advisement play in transfer, advisor use, attitude toward mathematics, and attitude toward instruction in a computer-based simulation game that required the use of mathematics skills. It is concluded that for transfer training, non-competitive simulation games might be the best choice, better at least than simulation games that include a time-pressure factor. Advisement appeared to be a good way to promote transfer and positive attitude toward mathematics and instruction, the latter two of which can indirectly promote future performance

The development of conversational and communication skills

This thesis investigates the development of children's conversational and communication skills. This is done by investigating both communicative process and outcome in two communication media: face-to-face interaction and audio-only interaction. Communicative outcome is objectively measured by assessing accuracy of performance of communication tasks. A multi-level approach to the assessment of communicative process is taken. Non-verbal aspects of process which are investigated are gaze and gesture. Verbal aspects of process range from global linguistic assessments such as length of conversational turn, to a detailed coding of utterance function according to Conversational Games analysis. The results show that children of 6 years and less do not adapt to the loss of visual signals in audio-only communication, and their performance suffers. Both the structure of children's dialogues and their use of visual signals were found to differ from that of adults. It is concluded that both verbal and non-verbal communication strategies develop into adulthood. Successful integration of these different aspects of communication is central to being an effective communicator

Collaborative Working Environments : Group Needs Approach to Designing Systems for Supporting Spatially Distributed Groups

Collaboration in spatially distributed groups requires technological support for mediating collaborative activities and members’ interactions over time and distance. Technology provides multiple tools for supporting individual, social and task requirements of collaborative groups. Nevertheless, many aspects of computer-mediated interactions are not sufficiently explained and creating an effective computer-supported environment for collaborative groups as a combination of these tools remains a challenge. Meeting this challenge requires taking into consideration different aspects of collaborative interactions from both social and technological perspectives. This thesis discusses the social and technical aspects of collaboration in spatially distributed groups and introduces a design approach for collaborative working environments. Firstly, it presents a comprehensive overview of research on collaborative groups, summarizing three interrelated elements under the umbrella of the group needs approach: individual, task and group maintenance needs. Secondly, it proposes a design approach for collaborative working environments on the basis of group needs and thus presents an alternative for designing computer-supported environment for collaborative groups. This research considers two main types of systems for supporting collaborative groups – groupware and social software – and discusses functionalities originating from these systems. It introduces the Quality Function Deployment method and utilizes its House of Quality concept in order to develop and initially evaluate the First-Stage Prototype – the prototypical implementation of the collaborative working environment combining these two main types. The presented framework is used as a benchmarking tool on the basis of which selected existing platforms for supporting collaboration are evaluated. This research contributes to the area of the Computer-Supported Cooperative Work and discusses actual trends in development of collaborative systems related to the application of new social tools for purposes of computer-supported collaboration.Kollaborative Arbeitsumgebungen – der Gruppenbedürfnisansatz zur Entwicklung von Systemen für die Unterstützung räumlich verteilter Gruppen Die Zusammenarbeit in räumlich verteilten Gruppen erfordert technologische Unterstützung um Interaktionen innerhalb der Gruppen über Zeit und Distanz zu ermöglichen. Dabei bieten heutige Technologien verschiedene Tools zur Unterstützung von individuellen, sozialen und aufgabenorientierten Anforderungen der Gruppen. Allerdings sind viele Aspekte von computervermittelten Interaktionen nicht ausreichend erforscht und die Gestaltung von effektiven computerunterstützten Umgebungen für zusammenarbeitende Gruppen als eine Kombination dieser Tools bleibt eine Herausforderung. Die Erfüllung dieser Anforderungen erfordert die Berücksichtigung unterschiedlicher Aspekte der Gruppeninteraktionen sowohl aus sozialer als auch aus technologischer Perspektive. Die vorliegende Arbeit untersucht die sozialen und technischen Aspekte der Zusammenarbeit in räumlich verteilten Gruppen und präsentiert einen Entwicklungsansatz für Systeme zur Unterstützung der Zusammenarbeit. Zum einen gibt sie einen umfassenden Überblick über den aktuellen Forschungsstand zum Thema kooperative Gruppen und fasst dabei die drei verbundenen Elemente individuelle Bedürfnisse, Aufgabenbedürfnisse und Bedürfnisse zur Aufrechterhaltung der Gruppen unter dem Dach des Gruppenbedürfnisansatzes zusammen. Zum anderen präsentiert die Arbeit ein Entwicklungskonzept für kooperative Arbeitsumgebungen auf Grundlage dieses Ansatzes und somit eine Alternative für die Gestaltung von computerunterstützten Umgebungen für kollaborative Gruppen. Für diese Forschungsarbeit werden im Wesentlichen zwei Arten von Systemen sowie deren Funktionalitäten zur Unterstützung von kollaborativen Gruppen diskutiert – Groupware und Social Software. Um eine prototypische Implementierung einer kollaborativen Arbeitsumgebung zu entwickeln und eine erste Evaluation durchzuführen, wird die Quality Function Deployment Methode und das damit verbundene House of Quality Konzept verwendet. Die Forschungsergebnisse leisten einen Beitrag auf dem Gebiet der computerunterstützten Gruppenarbeit (Computer-Supported Cooperative Work) und diskutieren aktuelle Trends im Bereich der Entwicklung kollaborativer Arbeitsumgebungen, die sich mit der Integration von neuen sozialen Tools zum Zweck computerunterstützter Zusammenarbeit beschäftigen

International networking: education, training and change

The decision to inaugurate the International Networking Conference to focus on education, training and change was a direct result of the Higher Education/UNESCO Conference which was held in Cyprus in 1992. I was given the opportunity of delivering a paper on some of the problems associated with managing an internationally respected performing arts institution in the most remote capital city in the world-Perth, Western Australia. Upon my return to Perth I broached the notion of conducting an international conference in Western Australia which would highlight issues and problems relative to higher education programs in Australia, Asia and the Indian Ocean rim. With the support of UNESCO, the University\u27s Vice-Chancellor, Professor Roy Lourens, and the Deputy Vice-Chancellor, Professor Brian Lawrence, agreed that the project was one that would be a significant one for Edith Cowan University. They provided substantial financial and moral support...

The role of perceived proximity in video-mediated communication

As technology for remote communication continues to advance and become more widespread, there is a need for research to attempt to understand the manner in which such technology may most suitably support human communication. This thesis describes a series of experiments which investigated the role of proximity within video-mediated communication. Proximity is one of the most fundamental forms of non-verbal communication used in a face-to-face interaction. Even subtle changes in interpersonal positioning are rich in information which people use to attempt to regulate the behaviour of themselves and others. At present it is unknown whether this type of non-verbal communication is preserved in video-mediated interactions. The aim of the present research project was to investigate whether impressions of proximity could be conveyed across a video link. In addition the research attempts to illuminate the physical parameters which may underpin the perception of proximity and to explore the impact upon users that any changes in perceived proximity may cause. The research uses a wide range of approaches to study the potential impact of proximity including analyses of the structure and content of dialogue, objective and subjective task outcome measures. The research demonstrates that perceptions of proximity can exist in a video-mediated environment and when they do, they can lead to differences in the communication behaviour of individuals communicating across a video link. It is found that when participants interact with a remote interlocutor who appears to be close, they tend to be more interactive. The research goes on to investigate the perceptual basis behind this effect and also considers how this relates to other variables which are known to affect communication, most notably familiarity

The integration of computational chemistry algorithms into a multimedia environment

Organic chemistry teaching involves the explanation of most phenomena in terms of atomic and molecular models. The main challenge for the student is the creation of mental three-dimensional images of molecules. Unfortunately, many students find the visualisation of the spatial arrangements of molecules a difficult task. For this reason, chemistry teaching has seen the introduction of many innovative teaching tools in an attempt to bring the subject to life for students. Until recently, the cost of computer hardware has prohibited the extensive use of computers within the undergraduate chemistry curriculum. However, the desktop computer has provided a cost-effective platform for developing integrated courseware that presents abstract concepts to the chemistry student. This thesis begins with a review of the design and evaluation of computer-based learning, together with the integration of computers into chemistry education. Two studies then describe the design, implementation and evaluation of novel computer-aided learning material that combines computational chemistry tools and multimedia courseware. The first study assesses the feasibility of integrating interactive three-dimensional molecular modelling into tutorial instruction to provide a visualisation tool for undergraduate organic chemistry. A detailed evaluation has provided substantial evidence concerning the effectiveness of this technique. The second study involves the design of instructional courseware that combines interactive computational chemistry tools and 'talking head' video narration. An innovative training tool that allows medicinal chemists to study analytical chemistry techniques is described. The evaluation of a prototype package has revealed valuable information concerning the combination of dynamic and interactive media. Emerging guidelines for the integration of computational chemistry tools and interactive molecular modelling into multimedia courseware and suggestions for further work are proposed

Investigation into the feasibilty of providing intelligent support for computer mediation decision making groups

This thesis investigated the claim that the adaptation to the keyboard interface of a computer-mediated (CM) decision making group leads to differences in the style of communication when compared to that of a face-to-face (FTF) group. More importantly it examined the possibility that changes in satisfaction with the process and the decision outcome are determined not by the mode of communication, but rather the style of communication the decision makers employed in response to the keyboard interface. The decision processes of CM and FTF groups were examined using a simulated panel of enquiry presented via computer databases and containing inconsistent and incomplete shared information that could only be resolved through collaboration between the group members. An analysis of the communication styles employed in real-time CM and FTF groups (Experiment 1) revealed a tendency of CM discussions to exhibit a preference for a normative style of communication exchanging a proportionally high number of value statements and indications of preference, and for. FTF groups to rely proportionally more heavily upon factual and inferential statements. A paradigm for enabling intervention into the decision making process through the monitoring and coding of all group communication was developed (Chapter 2) which permitted the real-time analysis of the differences in communication style and aimed to reduce the differences in communication style. Using this paradigm and the norms for communication of the two forms of group (CM and FTF) established in Experiment 1, a series of studies examining the communication process were undertaken. Experiment 2 explored the possibility of intervening into the communication process using e-mail based support messages that conveyed the discrepancies between a CM groups communication style and the style a group might be expected to employ where it communicating FTF. Two configurations of support messages that each attempted to shape the communication style of CM decision panels to resemble those of FTF panels were considered. It was found that alerting users to their communication style and instructing them to increase or decrease certain styles of communication enabled them to more closely resemble the communication process and satisfaction levels of FTF groups. Experiment 3 considered the possibility that the presence of a monitoring system, rather than the content of the support messages provided, was the key issue in securing changes in the communication style of CM groups. Having established that it was indeed the content of the support messages that enabled CM groups to operate as if communicating FTF, attention turned to effects of the support. By easing the interpretation of the feedback through two configurations of visual feedback, Experiment 4 attempted to increase decision makers adherence to the content of the support messages. This study suggested that visual feedback alone was not sufficient to elicit the desired changes in communication style and that the text-based communication was required. Moreover, Experiment 4 considered the impact of support messages themselves, considering whether the support acted as continual assistance to the users or whether it merely trained the users to communicate in the desired way Conclusions from this study were slightly inconclusive, however, given that changes in communication styles had been achieved a further analysis of the content of the messages was undertaken. This final analysis (Chapter 7) revealed effects of confirmation bias within the communication and intervention steps that can on occasionally overcame such biases. The possibilities for the development of real-time intervention into these processes are considered and the findings interpreted in the light of existing theories of CM communication and recent developments in computer-based communication