Implementing A Balanced Scorecard In A Not-For-Profit Organization

This paper examines the use of the Balanced Scorecard in a not-for-profit organization (Cattaraugus County ReHabilitation Center).  The ReHabilitation Center has begun using the Balanced Scorecard paradigm in its strategic planning process.  In this paper an overview is presented of the basic concepts of the Balanced Scorecard including the financial perspective, customer perspective, internal process perspective, and learning and growth perspective.  The history and services of the ReHabilitation Center are then summarized.  The application of the Balanced Scorecard approach to the ReHabilitation Center is discussed in detail.  Implications in using the Balanced Scorecard are discussed.  Finally, conclusions regarding the use of the Balanced Scorecard in a not-for-profit organization are presented

Implementing A Balanced Scorecard In A Not-For-Profit Organization

This paper examines the use of the Balanced Scorecard in a not-for-profit organization (Cattaraugus County ReHabilitation Center).  The ReHabilitation Center has begun using the Balanced Scorecard paradigm in its strategic planning process.  In this paper an overview is presented of the basic concepts of the Balanced Scorecard including the financial perspective, customer perspective, internal process perspective, and learning and growth perspective.  The history and services of the ReHabilitation Center are then summarized.  The application of the Balanced Scorecard approach to the ReHabilitation Center is discussed in detail.  Implications in using the Balanced Scorecard are discussed.  Finally, conclusions regarding the use of the Balanced Scorecard in a not-for-profit organization are presented

Fuzzy Based Balanced Scorecard for e-Business

The balance scorecard [6] is a performance measurement system that supplements traditional financial measures with the criteria that measures performance from three additional perspectives: customer perspective, internal business perspective, and innovation and learning perspective. In recent years, the balanced scorecard has been applied to information technology in order to ensure that IT is fairly evaluated. The same methodology has also been applied to E-business. Since some of the parameters in the measurement are somewhat inexact, the idea of fuzzy logy can be applied to allow manipulation of both exact and inexact (fuzzy) inputs from the ebusiness to the balanced scorecard. This fuzzy model works with a grade of membership and portrays inexact information represented by fuzzy statements, and explains both fuzzy conditional statements and the inference mechanism. This paper tries to develop a frame -work for Fuzzy-based Balanced Scorecard for Ebusines

The Assessment of Company Performance Target Using Balanced Scorecard Methods

Purpose: This study aims to determine the performance of a company by comparing the targets and company achievements to produce the final score of the balanced scorecard achieved.   Theoretical framework: This study discusses several theoretical frameworks which include Target Achievement, Company Performance and Balanced Scorecard theory along with company key performance indicators   Design/methodology/approach: This research is a descriptive study with quantitative and qualitative approaches using the calculation through the balanced scorecard concept for each key performance indicator in the four balanced scorecard business perspectives by comparing the targets and their achievements to produce the final score of the balanced scorecard achieved by the company.   Findings: The results of this study indicate that (1) The balanced scorecard achievement at Company A in 2020 is 4.15. This value indicates that the target achievement achieved by the company is slightly higher than the predetermined target. (2) Key Performance Indicators (KPI) determined by Company A in 2020 are (a) Financial perspective consisting of Profitability index, Return on Capital Employed, Return on Investment, Current Ratio reaching a cumulative Balanced Scorecard score of 1, 58. (b) Customer Perspective which is carried out by analyzing customer satisfaction which consists of physical evidence, reliability, responsiveness, assurance, and care to achieve a BSC cumulative score of 1.00. (c) Internal Business Process Perspective which consists of the innovation ratio and the compliance level ratio reaching the BSC cumulative score of 0.70. (d) Growth and learning perspective consisting of employee satisfaction, the number of employees attending education and training, education and training costs, the implementation time of 0.87.   Research, Practical & Social implications: The results are useful for decision makers in finance companies and other organizations on work culture in Indonesia because they show that the proposed practices have an important impact on organizational excellence.   Originality/value: The value of this study stems from its handling of one of the important sectors, namely the financial industry sector in companies, because this sector is considered the most important and effective in the process of corporate economic development

Forming the link between strategic performance and operational success: the development of a balanced scorecard at Lisbon Consulting Group

Directed internshipThe purpose of this research is to develop a Balanced Scorecard for Lisbon Consulting Group (LCG) that forms the link between Strategic Performance and Operational Success. Therefore, strategic internal and external analyses, such as SWOT, PEST and Customer Value Proposition Analyses were conducted in order to adapt the Balanced Scorecard to the company’s reality. Furthermore, this paper examines the market environment of consulting companies. For this purpose, a value chain for consulting companies was established and the industries’ best practices were explored through a Benchmark Approach that followed a qualitative research method. As a result, the Balanced Scorecard for LCG is both, a reflection of the company’s reality and the consulting market. Thus, this work serves as well as a general Balanced Scorecard framework for consulting companies. The implementation will contribute to the future value of LCG as it measures the company’s performance and sets and communicates targets and initiatives in a short-term and long-term perspective

Adoption of the Balanced Scorecard by State Corporations Within the Ministry of Information and Communication, Kenya

Purpose: The study sought to examine the adoption of the balanced scorecard by state corporations within the ministry of Information & Communication in Kenya. The study was guided by the following specific objectives: to assess the extent to which balanced scorecard has been adopted in state corporations in the Ministry of Information and Communication; and to evaluate the benefits derived from adoption of the balanced scorecard practices in state corporations in the Ministry of Information and Communication. Methodology: Survey design was used to undertake the study. The population of interest was all state corporations in the Ministry of Information and Communication, whose number stood at 10 as at June 30th 2011. Primary data was collected through questionnaires sent to respondents who are involved with the formulation and implementation of organization’s strategies. This ensured data collected is useful to meet specific objectives of the study. The questionnaires were sent to Customer Relation Manager, Head of Finance, Head of Business Development and Head of Operations. Descriptive statistics were used to analyze data pertaining to objectives of the study. Computation of frequencies in tables, charts and bar graphs were used in data presentation. In addition, the researcher used standard deviations and mean scores to present information pertaining to the study objectives. The information was presented and discussed as per the objectives and research questions of the study. Findings and Discussions: The balanced scorecard may serve as a strategic management system in an organization. Findings of the study indicate that the BSC in practice is a system, which primarily encourages managers at all levels to make strategic decisions based on the company’s common strategies. In developing the BSC concept further, the study findings indicate that the benefits from using the BSC in organizations include: clarify and gain consensus about strategy; communicate strategy throughout the organization; align departmental and personal goals to the strategy; link strategic objectives to long-term targets and annual budgets; identify and align strategic initiatives; perform periodic and systematic strategic reviews; and obtain feedback to learn about and improve strategy. The balanced scorecard acts like as a new strategic management system. The system is expected to link an organization’s long-term strategy with its short-term actions.  A well developed and implemented balanced scorecard should focus on the following four critical management processes, namely (i) clarify and translate vision and strategy;  (ii) communicate and link strategic objectives and measures; (iii) plan, set targets, and align strategic initiatives, and (iv) enhance strategic feedback and learning. Keywords: Balanced scorecard; Financial Perspective; Customer Perspective; Internal Business Process Perspective; Learning and Growth Perspectiv

Small Business Owners’ Perception of Balanced Scorecard for Business Survival and Growth

The United States Small Business Administration (SBA) defines Small Business Enterprises (SMEs) business establishments that are independently owned managed or operated. Small business organization indicates that some of them have found the Balanced Scorecard to be very significant in boosting general performance in two key perspectives: higher complexity and management capability and drives change and enhance rapid growth. However, in the recent past, there has been increased study on the adoption of BSC in small organizations. The objective of this study was to determine the how small business owners in the United States perceive the aspects of balance score card in regard to business survivability, growth and competitiveness. Hypotheses that were to be answered include H1: Small business owners’ perceive learning and growth as the most significant perspective for their business survival, growth, and competitiveness beside the financial perspective. H2: Small business owners’ perceive customers as the most significant perspective for business growth, survival, and competitiveness. H3: Small businesses owners perceive internal business processes as the most significant perspective for their business growth, survival, and competitiveness. The philosophy adopted is positivist with explanatory and descriptive strategies. The approach of the research is quantitative using ANOVA analysis. The 100 sample companies were selected from the Best 100 small business in the SBA website and survey questionnaire sent online to this selected companies. The result of the research indicated that the most significant Balanced Scorecard perspective is the customer. At the end of the research, it was deciphered that all initiatives that the small business listed in SBA undertake when applying the BSC, customer focus is always the guiding force. Therefore, it can be stated overly that there a significant positive perception of the Balanced Scorecard as a tool to enhance growth and survivability among small businesses

Performance Measurement of Indonesian Shariah Bank Using Balanced Scorecard Approach

At present there are still many Sharia Bank companies in Indonesia that measure their performance based only on a financial perspective. In fact, to deal with the increasingly complex business environment as it is today, performance measurement based only on a financial perspective is no longer sufficient because it has several weaknesses. Therefore Sharia Bank needs to implement the concept of comprehensive performance measurement, namely the Balanced Scorecard, which consists of four perspectives; financial, consumer, internal business processes, as well as learning and growth. The purpose of this study is to evaluate the performance of Bank Muamalat Indonesia by using the Balanced Scorecard. This research was conducted in 2019 by conducting interviews and distributing questionnaires to customers of Bank Muamalat Indonesia operating in East Jakarta, Jakarta Province, Indonesia. The bank's performance is measured based on financial perspectives (four indicators), consumers (six indicators), internal business processes (three indicators), and learning and growth (three indicators). The results of the analysis showed that the company's performance from a financial perspective gained an achievement level of 90%. This achievement can be said to be very good, because the company's performance is nearing the set target. Furthermore, this study found that achieving company performance in the customer's perspective was 97%; achievement of company performance in the perspective of internal business processes is 72%; and the achievement of company performance from a learning and growth perspective is 99%. The results of the study have implications that Bank Muamalat Indonesia needs to make various efforts to improve company performance, especially in the perspective of internal business processes to balance financial and non-financial performance in order to realize its mission and vision. Keywords: performance measurement, Indonesian sharia bank, balanced scorecard DOI: 10.7176/EJBM/12-17-01 Publication date:June 30th 2020

Evaluation of Balanced Scorecard Practices and Their Impacts on Employees' Performance in Hotels

This research aims to evaluate the balanced scorecard practices and their impacts on employees' performance in five-star hotels in Cairo, Egypt. This paper considers a wide range of background information and a literature review that focuses on the implementation of balanced scorecard practices on the performance of employees in hotels. Questionnaires were distributed to employees working within the rooms division department. The study sample covered 30% of Egyptian five-star hotels in Cairo. Structural equation modeling was used to analyze results. In this context, the study found that the application of the balanced scorecard practices significantly affected employees' performance. It was found that the most influential factor affecting employees' performance was the learning and growth perspective. As such, it is recommended that hotels should pay more attention to the application of the balanced scorecard as a crucial tool for enhancing employees' performance. The implementation of the balanced scorecard begin with improving the skills and knowledge of the employees, thus managers in each department in hotels should facilitate the application of balanced scorecard and make use of balanced scorecard not only as a follow up tool for employees but also as a measurement tool

Pembentukan kriteria bagi garis panduan kemudahan asas kolej kediaman lestari di universiti awam

Kolej kediaman selama ini telah dibangunkan berdasarkan tiga garis panduan sedia ada iaitu oleh USM (2004), UTM (2007) dan KPT (2012). Namun, kekurangan yang terdapat dalamnya telah menimbulkan kelemahan dalam penyediaan kemudahan di kolej kediaman. Akibatnya berlaku ketidakselesaan penghuni yang memberikan kesan buruk terhadap proses pembelajaran seterusnya menjejaskan kelestarian kolej kediaman. Permasalahan ini akhirnya membawa kepada kemerosotan kualiti hidup penghuni. Oleh itu, kajian ini dilakukan untuk meneroka dalam aspek penyediaan kemudahan di kolej kediaman universiti awam. Kajian ini mempunyai empat objektif iaitu mengenalpasti tahap keselesaan dan ketersediaan kemudahan kolej kediaman di universiti awam, mengkaji keadaan semasa kemudahan di kolej kediaman universiti awam, menganalisis pandangan pembuat dasar terhadap pembangunan konsep kolej kediaman lestari di universiti awam dan mencadangkan kriteria bagi garis panduan kemudahan asas kolej kediaman lestari di universiti awam. Pengumpulan data secara kuantitatif dan kualitatif. Kajian ini melibatkan tujuh buah kolej kediaman universiti awam dari USM, UPM, UTHM, UITM, UTEM, UPSI dan UKM (2874 responden). Selain itu, tiga responden dari KPT dan KeTTHA turut terlibat. Analisis data diskriptif dan inferens digunakan untuk data kuantitatif menggunakan perisian Statistical Package for the Social Sciences. Manakala data kualitatif dianalisis secara analisis kandungan. Hasil kajian menunjukkan keselesaan responden terhadap penyediaan bilik penginapan berada pada tahap selesa. Namun, penemuan kajian visual mendapati masih terdapat kelemahan bagi penyediaan kemudahan dalam bilik seperti peralatan/perabot yang usang, uzur, tidak memenuhi keperluan akademik, rosak dan tidak mencukupi. Bagi penyediaan kemudahan sokongan, didapati kemudahan yang disediakan masih tidak lengkap dan tidak memenuhi keperluan akademik atau untuk pembangunan sahsiah diri penghuni. Hasil temu bual bersama pihak pembuat dasar KPT dan KeTTHA telah mendapatkan input, sokongan dan nasihat. Antara input tersebut kolej kediaman sebagai pusat pembelajaran kedua membentuk mahasiswa holistik dan penerapan elemen hijau dalam kemudahan di kolej kediaman. Kriteria bagi garis panduan kemudahan asas kolej kediaman lestari telah dicadangkan dengan tiga bahagian utama iaitu pembangunan garis panduan berkaitan penyediaan bilik dan kemudahan, pembangunan garis panduan penyediaan kemudahan sokongan pelbagai kolej kediaman dan pembangunan garis panduan pembangunan reka bentuk fizikal persekitaran luaran kolej kediaman. Garis panduan ini dijadikan sebagai rujukan untuk penyediaan kemudahan yang selesa dan lengkap Secara keseluruhannya, kajian ini telah menyumbang kepada perbincangan berkaitan penyediaan kemudahan di kolej kediaman yang lestari seterusnya membawa kepada peningkatan kualiti hidup penghuni