Antecedents of Citizen Self-Disclosure on Social Media Health Platforms: Towards an Improved Understanding (1)

Social media platform usage and online community participation has increased to a near ubiquitous level, (Pew Research Centre, 2016). However, to date, much attention has focused on the factors that influence individual’s trust and adoption of social media networks and online communities in general. In contrast, research on the factors that influence trust and self-disclosure on social media health platforms and associated online health communities remains remarkably limited. This is particularly surprising as adoption and usage of these health platforms remains comparatively constrained, thereby limiting potential social and health benefits to consumers, whilst also being an issue of concern to those who develop and design these platforms. This paper examines the extant literature on the factors that influence usage and participation in social media platforms and online communities and which are therefore likely to be relevant to examinations of self-disclosure in an online health context. In doing so, it contributes to technology adoption research in the area of user trust and self-disclosure on social media health platforms and online health communities

TOWARDS AN UNDERSTANDING OF THE FACTORS THAT INFLUENCE CITIZEN TRUST IN SOCIAL MEDIA HEALTH PLATFORMS (12)

Internet penetration rates continue to grow, in the United States for example, it stands at 87% of the population (WorldBank, 2016). In addition, the variety of purposes for which citizens use the Internet is increasing. This is particularly evident in the area of health, where a growing number of Internet users utilise the Internet as a source of health information. The growth in citizens seeking health information online has coincided with the emergence of social media health platforms and applications. While such initiatives have potential to empower health consumers through increased diffusion of targeted health information, the success of these platforms is dependent on their acceptance and adoption. Moreover, there is a lack of understanding as to what factors can generate trust in such platforms. This is despite the fact that trust is an essential component of traditional healthcare delivery and results in increased engagement and participation in health forums

Health websites visual structure: the necessity of developing a comprehensive design guideline

Using health-related websites and their information increasingly develops and some concerns on its quality arise as well. Different factors affect the quality of health websites which visual structure is one of the most important factors. The aim of the current study is to explain the role of health websites` visual structure in users’ views on their quality and reliability as well as its role in obtaining health information by users. Furthermore, the need for a comprehensive guideline for designing such websites is discussed. The review showed that health website’s appearance has an important role in users view on its credibility. Furthermore, it was revealed that there is no comprehensive national or international guideline to health websites design. Considering the importance of visual structure of health websites, there is an emergent need to develop a national guideline to obviate the problems of non-consistent, poor or personalized design of health websites. 

What Design Features Are Used in Effective e-Health Interventions? A Review Using Techniques from Critical Interpretive Synthesis

The effectiveness of e-health interventions varies greatly. Despite this, there has been relatively little formal consideration of how differences in the design of an intervention (i.e., how the content is delivered) may explain why some interventions are more effective than others. This review primarily examines the use of the Internet to provide educational and self-management interventions to promote health. The article develops hypotheses about how the design of these interventions may be associated with outcomes. In total, 52 published reports from both a diversity sample and a representative sample were reviewed using techniques from Critical Interpretive Synthesis. Four core interactive design features were identified that may mediate the effects of intervention design on outcomes: Social context and support, contacts with intervention, tailoring, and self-management. A conceptual framework to summarize the design of e-health interventions delivered using the Internet is proposed. The framework provides a guide for systematic research to identify the effects of specific design features on intervention outcomes and to identify the mechanisms underlying any effects. To optimize the design of e-health interventions more work is needed to understand how and why these design features may affect intervention outcomes and to investigate the optimal implementation and dosage of each design feature

Credibility: A multidisciplinary framework

No Abstract.Peer Reviewedhttp://deepblue.lib.umich.edu/bitstream/2027.42/61241/1/1440410114_ftp.pd

Designing video stories around the lived experience of severe mental illness

Caregivers of people experiencing severe mental illness (SMI) report a multitude of psychosocial impacts, including feelings of loneliness and isolation, distress, societal stigma and prejudice around mental health. We describe the design of a series of video stories, performed by actors, which were based on the lived experiences of caregivers and people with SMI. We conducted a series of in-depth qualitative interviews with 11 participants, which formed the basis for the video content. We then worked alongside two caregivers (as advisors), at each stage of the production process, to develop a set of 45 video stories, using personas in our process. Through a discussion of our creative process, we offer a set of considerations for future researchers wishing to develop relatable and empathic digital content for online information provision and support tools. In addition, we offer a set of reflections around the complex ethical challenges underpinning this design space

Bridging the 'Know-Do' Gap

Today’s children are tomorrow’s citizens. Good health and well-being in the early years are the foundations for well-adjusted and productive adult lives and a thriving society. But children are being let down in Australia and elsewhere by the lack of knowledge transfer between the worlds of research, policy and practice. Improving such transfer is the job of knowledge brokers – the various ways they can operate are explored in this book through case examples and the lessons learned from experienced proponents. The book concludes by posing three sets of ideas to shape the future of knowledge brokering

What makes reviews trustworthy? An investigation of user trust in online reviews when making purchase decisions

With the growing number of systems that provide user-generated reviews the relationship between users and vendors, particularly unfamiliar vendors, is changing. Users are increasingly using online reviews for assessing vendors’ services prior to purchasing them. However, users might be uncertain how much to trust reviews because most users are unfamiliar with reviewers and reviews might not be credible. Thus, it is becoming increasingly important to understand which reviews are trusted by users when they make purchase decisions and why. Previous work has suggested that factors of the review and reviewer - perceived review valence, quality, helpfulness, accuracy, perceived reviewer’s expertise and bias - influence user trust. It has also suggested that interface signals, such as the total number of reviews posted by the reviewer, are employed by users when deciding to trust reviews and reviewers as part of their purchase decision-making. This research aims to advance knowledge regarding user trust in online reviews when making purchase decisions. It first explores how users employ interface signals in their perception of factors of the review and reviewer that influence trust. Second, it clarifies how these factors relate to one another and to trust. It explores the role of new factors - perceived reviewer’s personality and personality similarity to the user - that have not been previously considered in trust in online reviews. Third, it demonstrates how the user’s own background - dispositional trust, past experience and personality - shapes trust in online reviews. To do so, this research involved three empirical studies, two of which were lab-based studies that collected qualitative and quantitative data and one online study that collected quantitative data. The findings show that there are two categories of interface signals, reviewrelated and reviewer-related that matter in trust. Review-related signals seem more important not only in trust overall, but also are employed by users to perceive factors of both review and reviewer that influence trust more so than reviewer-related signals. Regarding the interplay between the factors that have been suggested to influence trust, it seems that user perception of these factors are related to one another. The perceived quality and helpfulness of the review seem to be most related to the perceived reviewer’s expertise and the perceived review accuracy seems to be most related to perceived reviewer’s bias. While all these factors relate to trust, factors of the review seem to have a more significant role. The findings also show that the perceived reviewer’s personality relates to trust and factors that can influence trust. For instance, the reviewer’s perceived high conscientiousness is related to high perceived review quality, high perceived reviewer’s expertise and high trust. The perceived reviewer’s personality similarity to the user seems to play a weaker role in trust than the perceived reviewer’s personality. The user’s own background seems to have a significant role in shaping trust in online reviews. High dispositional trust, extraversion and neuroticism are related to high perceived review quality, accuracy, high perceived reviewer’s expertise and high trust. The user’s positive past experience of using online reviews is related to high willingness of making a purchase based on reviews. This research makes several theoretical and practical contributions. It builds on previous work on user trust in online reviews and vendors, and the perception of personality. The findings point the way towards a framework of trust relationships in systems that provide user-generated reviews. Also, the findings have design implications because they show which and how interface signals can influence trust

A interface na e-Health: proposta de princípios de design para a credibilidade e a confiança

Doutoramento em Informação e Comunicação em Plataformas DigitaisA Internet tem vindo a revelar-se uma das fontes mais importantes na procura de informação de saúde, tendo vindo a assumir um papel de importância reconhecida na tomada de decisão Os resultados alcançados comprovam a influência da Interface, assim como de cada uma das suas dimensões (Visual, Arquitetura da Informação, Interação, Presença Social e Experiência da Utilização) e respetivos componentes na confiança e na credibilidade online. Os resultados obtidos permitiram apresentar uma proposta de um conjunto de princípios de design para a credibilidade e a confiança online que foram submetidos à validação por peritos (através do método de Delphi) e cruzados com os resultados que obtivemos decorrentes do Inquérito por Questionário e das sessões com Eye Tracking. Como resultado final apresentamos uma proposta de princípios de design para a credibilidade e confiança na área da e-Health que acreditamos contribuir, por um lado, para que as instituições reforcem as suas competências comunicacionais e, por outro lado, que os utilizadores aumentem a sua autonomia na tomada de decisão potenciadas pela melhoria da educação para a saúde providenciada online.e educação para a saúde. Este cenário revela a pertinência de aprofundar a investigação em torno dos processos que estão na base desses mecanismos de procura de informação e tomada de decisão, nomeadamente no que respeita aos processos de credibilidade e de confiança que são mediados pela Interface; neste novo paradigma, no qual esta assume um papel primordial na forma como acedemos e consumimos informação veiculada por meios digitais. Apesar de já existir um número elevado de estudos sobre a credibilidade da informação, alguns demostram que a perceção da credibilidade e de confiança de um website vai além da qualidade da informação e da reputação das instituições e organizações que a veiculam (Karimov, Brussel, Brengman, & Hove, 2011; Robins & Holmes, 2008; Elizabeth Sillence, Hardy, & Briggs, 2013). Em 2008, Robins et al., mostraram que o tempo médio para responder com um julgamento sobre a credibilidade de um website é de 2,30 segundos, concluindo que a Interface tem um impacto crucial nesse processo. O estudo que aqui apresentamos tem como objetivo aprofundar conhecimento sobre a influência da Interface nos processos de credibilidade e de confiança, os hábitos de partilha, comunicação e consumo de informação de saúde e identificar princípios de design de Interface para cada uma das suas dimensões. Para a condução deste estudo fizemos uma revisão da literatura em torno dos conceitos de confiança e de credibilidade associado às plataformas digitais e sobre qual o papel da Interface nos processos de credibilidade e de confiança online. Deste estudo resulta a proposta de uma estrutura da Interface em cinco dimensões (Visual, Arquitetura da Informação, Interação, Presença Social e Experiência de Utilização) para as quais fizemos um levantamento de princípios de design que posteriormente foram validados por peritos através do método de Delphi. Com utilizadores de websites de informação de saúde avaliámos a perceção de credibilidade em torno das dimensões da Interface e os hábitos de consumo, partilha e comunicação através de um Inquérito por Questionário e sessões de Eye Tracking acompanhadas do protocolo Think Aloud.The Internet has proved to be one of the most important sources of health information, and has been recognized as a key player in decision-making and health education processes. This scenario reveals the relevance of deepening knowledge around the processes that underlie the mechanisms of information search and decision making, namely with regard to the processes of credibility and trust that are mediated by the Interface. In this new paradigm, the Interface assumes a primordial role considering how information conveyed by digital means is nowadays accessed and consumed. Although the large number of studies on the credibility of information, some show that the credibility and trustworthiness of a website goes beyond the quality of the information and reputation of its institutions and organizations (Karimov, Brussel, Brengman, & Hove, 2011; Robins & Holmes, 2008; Elizabeth Sillence, Hardy, & Briggs, 2013). In 2008, Robins et al., showed that the average time to respond with a judgment about the credibility of a website is 2.30 seconds, concluding that the Interface has a crucial impact in this process. The purpose of this study is to deepen knowledge about the influence of the Interface in the processes of credibility and trust, the habits of sharing, communication and consumption of health information and to identify principles of Interface design for each of its dimensions. A literature review was conducted on the concepts of trust and credibility associated with digital platforms and on the role of the Interface in online processes of credibility and trust. As results we propose an Interface structure of five dimensions (Visual, Information Architecture, Interaction, Social Presence and User Experience) for which we related a set of design principles that were later validated by experts through the Delphi method. A Survey, Eye Tracking sessions and Think Aloud protocol were used to evaluate health information websites and users’ credibility perception on the Interface dimensions; users’ habits of use, sharing and communication were also considered in this analysis. Our results show the influence of the Interface, as well as of each of its dimensions (Visual, Information Architecture, Interaction, Social Presence and User Experience) and its components in trust and credibility. They also allowed us to propose a set of design principles that were validated by experts (through the Delphi method) and crossed with the results that we obtained from the Survey and the sessions with Eye Tracking. As a final result, we present a proposal for e-Health credibility and trust design principles, which we believe will allow institutions to strengthen their communication skills and users to increase their autonomy in eHealth online decision-making processes