The assessment of usability of electronic shopping: A heuristic evaluation

Today there are thousands of electronic shops accessible via the Web. Some provide user-friendly features whilst others seem not to consider usability factors at all. Yet, it is critical that the electronic shopping interface is user-friendly so as to help users to obtain their desired results. This study applied heuristic evaluation to examine the usability of current electronic shopping. In particular, it focused on four UK-based supermarkets offering electronic services: including ASDA, Iceland, Sainsbury, and Tesco. The evaluation consists of two stages: a free-flow inspection and a task-based inspection. The results indicate that the most significant and common usability problems have been found to lie within the areas of ‘User Control and Freedom’ and ‘Help and Documentation’. The findings of this study are applied to develop a set of usability guidelines to support the future design of effective interfaces for electronic shopping

Evaluating the features of Museum Websites (The Bologna Report)

MiLE (Milano – Lugano Evaluation Method) is an innovative method for evaluating the quality and usability of hypermedia applications. This paper focuses upon the specific “module” of MiLE concerning cultural heritage applications, synthesizing the results of research carried on by a group of seven museum experts of Bologna (Italy), with the joint coordination of IBC (Institute for the Cultural Heritage of the Emilia Romagna Region) and Politecnico di Milano. The “Bologna group” is composed of different professional figures working in the museum domain: museum curators of artistic, archaeological and historical heritage; museum communication experts; Web sites of cultural institutions’ communication experts. After illustrating the general features of MiLE and the specific features for Cultural Heritage, we will briefly show a few of the results which are to be published in the “Bologna Report”

Toward a Semiotic Framework for Using Technology in Mathematics Education: The Case of Learning 3D Geometry

This paper proposes and examines a semiotic framework to inform the use of technology in mathematics education. Semiotics asserts that all cognition is irreducibly triadic, of the nature of a sign, fallible, and thoroughly immersed in a continuing process of interpretation (Halton, 1992). Mathematical meaning-making or meaningful knowledge construction is a continuing process of interpretation within multiple semiotic resources including typological, topological, and social-actional resources. Based on this semiotic framework, an application named VRMath has been developed to facilitate the learning of 3D geometry. VRMath utilises innovative virtual reality (VR) technology and integrates many semiotic resources to form a virtual reality learning environment (VRLE) as well as a mathematical microworld (Edwards, 1995) for learning 3D geometry. The semiotic framework and VRMath are both now being evaluated and will be re-examined continuously

Usability Inspection in Model-Driven Web Development: Empirical Validation in WebML

There is a lack of empirically validated usability evaluation methods that can be applied to models in model-driven Web development. Evaluation of these models allows an early detection of usability problems perceived by the end-user. This motivated us to propose WUEP, a usability inspection method which can be integrated into different model-driven Web development processes. We previously demonstrated how WUEP can effectively be used when following the Object-Oriented Hypermedia method. In order to provide evidences about WUEP’s generalizability, this paper presents the operationalization and empirical validation of WUEP into another well-known method: WebML. The effectiveness, efficiency, perceived ease of use, and satisfaction of WUEP were evaluated in comparison to Heuristic Evaluation (HE) from the viewpoint of novice inspectors. The results show that WUEP was more effective and efficient than HE when detecting usability problems on models. Also, inspectors were satisfied when applying WUEP, and found it easier to use than HE.Fernández Martínez, A.; Abrahao Gonzales, SM.; Insfrán Pelozo, CE.; Matera, M. (2013). Usability Inspection in Model-Driven Web Development: Empirical Validation in WebML. Lecture Notes in Computer Science. 8107:740-756. doi:10.1007/978-3-642-41533-3_457407568107Abrahão, S., Iborra, E., Vanderdonckt, J.: Usability Evaluation of User Interfaces Generated with a Model-Driven Architecture Tool. In: Maturing Usability: Quality in Software, Interaction and Value, pp. 3–32. Springer (2007)Atterer, R., Schmidt, A.: Adding Usability to Web Engineering Models and Tools. In: Lowe, D.G., Gaedke, M. (eds.) ICWE 2005. LNCS, vol. 3579, pp. 36–41. Springer, Heidelberg (2005)Basili, V., Rombach, H.: The TAME Project: Towards Improvement-Oriented Software Environments. 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In: Proceedings of the 1st Biennial Conference on Innovative Data Systems Research, Asilomar, CA (2003)Conte, T., Massollar, J., Mendes, E., Travassos, G.H.: Usability Evaluation Based on Web Design Perspectives. In: Proceedings of the International Symposium on Empirical Software Engineering and Measurement (ESEM 2007), pp. 146–155 (2007)Fernandez, A., Insfran, E., Abrahão, S.: Usability evaluation methods for the Web: a systematic mapping study. Information and Software Technology 53, 789–817 (2011)Fernandez, A., Abrahão, S., Insfran, E.: A Web usability evaluation process for model-driven Web development. In: Mouratidis, H., Rolland, C. (eds.) CAiSE 2011. LNCS, vol. 6741, pp. 108–122. Springer, Heidelberg (2011)Fernandez, A., Abrahão, S., Insfran, E., Matera, M.: Further Analysis on the Validation of a Usability Inspection Method for Model-Driven Web Development. In: 6th International Symposium on Empirical Software Engineering and Measurement (ESEM 2012), pp. 153–156 (2012)Fernandez, A., Abrahão, S., Insfran, E.: Empirical Validation of a Usability Inspection Method for Model-Driven Web Development. Journal of Systems and Software 86, 161–186 (2013)Fraternali, P., Matera, M., Maurino, A.: WQA: an XSL Framework for Analyzing the Quality of Web Applications. In: Proceedings of IWWOST 2002 - ECOOP 2002 Workshop, Malaga, Spain (2002)Hornbæk, K.: Dogmas in the assessment of usability evaluation methods. Behaviour & Information Technology 29(1), 97–111 (2010)Hwang, W., Salvendy, G.: Number of people required for usability evaluation: the 10±2 rule. Communications of the ACM 53(5), 130–113 (2010)International Organization for Standardization: ISO/IEC 25000, Software Engineering – Software Product Quality Requirements and Evaluation (SQuaRE) – Guide to SQuaRE (2005)Juristo, N., Moreno, A.M.: Basics of Software Engineering Experimentation. Kluwer Academic Publishers (2001)Juristo, N., Moreno, A., Sanchez-Segura, M.I.: Guidelines for eliciting usability functionalities. IEEE Transactions on Software Engineering 33(11), 744–758 (2007)Matera, M., Costabile, M.F., Garzotto, F., Paolini, P.: SUE inspection: an effective method for systematic usability evaluation of hypermedia. IEEE Transactions on Systems, Man, and Cybernetics, Part A 32(1), 93–103 (2002)Matera, M., Rizzo, F., Carughi, G.: Web Usability: Principles and Evaluation Methods. In: Web Engineering, pp. 143–180. Springer (2006)Maxwell, K.: Applied Statistics for Software Managers. Software Quality Institute Series. Prentice Hall (2002)Molina, F., Toval, A.: Integrating usability requirements that can be evaluated in design time into Model Driven Engineering of Web Information Systems. Advances in Engineering Software 40(12), 1306–1317 (2009)Moreno, N., Vallecillo, A.: Towards interoperable Web engineering methods. 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A Usability Inspection Method for Model-driven Web Development Processes

Las aplicaciones Web son consideradas actualmente un elemento esencial e indispensable en toda actividad empresarial, intercambio de información y motor de redes sociales. La usabilidad, en este tipo de aplicaciones, es reconocida como uno de los factores clave más importantes, puesto que la facilidad o dificultad que los usuarios experimentan con estas aplicaciones determinan en gran medida su éxito o fracaso. Sin embargo, existen varias limitaciones en las propuestas actuales de evaluación de usabilidad Web, tales como: el concepto de usabilidad sólo se soporta parcialmente, las evaluaciones de usabilidad se realizan principalmente cuando la aplicación Web se ha desarrollado, hay una carencia de guías sobre cómo integrar adecuadamente la usabilidad en el desarrollo Web, y también existe una carencia de métodos de evaluación de la usabilidad Web que hayan sido validados empíricamente. Además, la mayoría de los procesos de desarrollo Web no aprovechan los artefactos producidos en las fases de diseño. Estos artefactos software intermedios se utilizan principalmente para guiar a los desarrolladores y para documentar la aplicación Web, pero no para realizar evaluaciones de usabilidad. Dado que la trazabilidad entre estos artefactos y la aplicación Web final no está bien definida, la realización de evaluaciones de usabilidad de estos artefactos resulta difícil. Este problema se mitiga en el desarrollo Web dirigido por modelos (DWDM), donde los artefactos intermedios (modelos) que representan diferentes perspectivas de una aplicación Web, se utilizan en todas las etapas del proceso de desarrollo, y el código fuente final se genera automáticamente a partir estos modelos. Al tener en cuenta la trazabilidad entre estos modelos, la evaluación de estos modelos permite detectar problemas de usabilidad que experimentaran los usuarios finales de la aplicación Web final, y proveer recomendaciones para corregir estos problemas de usabilidad durante fases tempranas del proceso de desarrollo Web. Esta tesis tiene como objetivo, tratando las anteriores limitaciones detectadas, el proponer un método de inspección de usabilidad que se puede integrar en diferentes procesos de desarrollo Web dirigido por modelos. El método se compone de un modelo de usabilidad Web que descompone el concepto de usabilidad en sub-características, atributos y métricas genéricas, y un proceso de evaluación de usabilidad Web (WUEP), que proporciona directrices sobre cómo el modelo de usabilidad se puede utilizar para llevar a cabo evaluaciones específicas. Las métricas genéricas del modelo de usabilidad deben operacionalizarse con el fin de ser aplicables a los artefactos software de diferentes métodos de desarrollo Web y en diferentes niveles de abstracción, lo que permite evaluar la usabilidad en varias etapas del proceso de desarrollo Web, especialmente en las etapas tempranas. Tanto el modelo de usabilidad como el proceso de evaluación están alineados con la última norma ISO/IEC 25000 estándar para la evaluación de la calidad de productos de software (SQuaRE). El método de inspección de usabilidad propuesto (WUEP) se ha instanciado en dos procesos de desarrollo Web dirigido por modelos diferentes (OO-H y WebML) a fin de demostrar la factibilidad de nuestra propuesta. Además, WUEP fue validado empíricamente mediante la realización de una familia de experimentos en OO-H y un experimento controlado en WebML. El objetivo de nuestros estudios empíricos fue evaluar la efectividad, la eficiencia, facilidad de uso percibida y la satisfacción percibida de los participantes; cuando utilizaron WUEP en comparación con un método de inspección industrial ampliamente utilizado: La Evaluación Heurística (HE). El análisis estadístico y meta-análisis de los datos obtenidos por separado de cada experimento indicaron que WUEP es más eficaz y eficiente que HE en la detección de problemas de usabilidad. Los evaluadores también percibieron más satisfacción cuando se aplicaron WUEP, y lesFernández Martínez, A. (2012). A Usability Inspection Method for Model-driven Web Development Processes [Tesis doctoral no publicada]. Universitat Politècnica de València. https://doi.org/10.4995/Thesis/10251/17845Palanci

The design and evaluation of non-visual information systems for blind users

This research was motivated by the sudden increase of hypermedia information (such as that found on CD-ROMs and on the World Wide Web), which was not initially accessible to blind people, although offered significant advantages over traditional braille and audiotape information. Existing non-visual information systems for blind people had very different designs and functionality, but none of them provided what was required according to user requirements studies: an easy-to-use non-visual interface to hypermedia material with a range of input devices for blind students. Furthermore, there was no single suitable design and evaluation methodology which could be used for the development of non-visual information systems. The aims of this research were therefore: (1) to develop a generic, iterative design and evaluation methodology consisting of a number of techniques suitable for formative evaluation of non-visual interfaces; (2) to explore non-visual interaction possibilities for a multimodal hypermedia browser for blind students based on user requirements; and (3) to apply the evaluation methodology to non-visual information systems at different stages of their development. The methodology developed and recommended consists of a range of complementary design and evaluation techniques, and successfully allowed the systematic development of prototype non-visual interfaces for blind users by identifying usability problems and developing solutions. Three prototype interfaces are described: the design and evaluation of two versions of a hypermedia browser; and an evaluation of a digital talking book. Recommendations made from the evaluations for an effective non-visual interface include the provision of a consistent multimodal interface, non-speech sounds for information and feedback, a range of simple and consistent commands for reading, navigation, orientation and output control, and support features. This research will inform developers of similar systems for blind users, and in addition, the methodology and design ideas are considered sufficiently generic, but also sufficiently detailed, that the findings could be applied successfully to the development of non-visual interfaces of any type

Pattern languages in HCI: A critical review

This article presents a critical review of patterns and pattern languages in human-computer interaction (HCI). In recent years, patterns and pattern languages have received considerable attention in HCI for their potential as a means for developing and communicating information and knowledge to support good design. This review examines the background to patterns and pattern languages in HCI, and seeks to locate pattern languages in relation to other approaches to interaction design. The review explores four key issues: What is a pattern? What is a pattern language? How are patterns and pattern languages used? and How are values reflected in the pattern-based approach to design? Following on from the review, a future research agenda is proposed for patterns and pattern languages in HCI

Mastering the requirements analysis for communication-intensive websites

Web application development still needs to employ effective methods to accommodate some distinctive aspects of the requirements analysis process: capturing high-level communication goals, considering several user profiles and stakeholders, defining hypermedia-specific requirements (concerning navigation, content, information structure and presentation aspects), and reusing requirements for an effective usability evaluation. Techniques should be usable by both stakeholders and the design team, require little training effort, and show relative advantage to project managers. Over the last few years, requirements methodologies applied to web-based applications have considered mainly the transactional and operational aspects typical of traditional information systems. The communicational aspects of web sites have been neglected in regards to systematic requirements methods. This thesis, starting from key achievements in Requirements Engineering (hereafter RE), introduces a model (AWARE) for defining and analyzing requirements for web applications mainly conceived as strategic communication means for an institution or organization. The model extends traditional goal and scenario-based approaches for refining highlevel goals into website requirements, by introducing the analysis of ill-defined user goals, stakeholder communication goals, and a hypermedia requirement taxonomy to facilitate web conceptual design, and paving the way for a systematic usability evaluation. AWARE comprises a conceptual toolkit and a notation for effective requirements documentation. AWARE concepts and notation represent a useful communication and analysis conceptual tool that may support in the elicitation, negotiation, analysis and validation of requirements from the relevant stakeholders (users included). The empirical validation of the model is carried out in two ways. Firstly, the model has been employed in web projects on the field. These case studies and the lessons learnt will be presented and discussed to assess advantages and limits of the proposal. Secondly, a sample of web analysts and designers has been asked to study and apply the model: the feedback gathered is positive and encouraging for further improvement.Lo sviluppo di applicazioni web necessita di strumenti efficaci per gestire alcuni aspetti essenziali del processo di analisi dei requisiti: l'identificazione di obiettivi di comunicazione strategici, la presenza di una varietà di profili utente e di stakeholders, le definizione di requisiti ipermediali (riguardanti navigazione, interazione, contenuto e presentazione), e il riuso dei requisiti per una pianificazione efficace della valutazione dell'usabilità. Sono necessarie tecniche usabili sia dagli stakeholders che dai progettisti, che richiedono un tempo breve per essere appresi ed usati con efficacia, mostrando vantaggi significativi ai gestori di progetti complessi. La tesi definisce AWARE (Analysis of Web Application Requirements) - una metodologia per l'analisi dei requisiti specifica per la gestione di siti web (ed applicazioni interattive) con forti componenti comunicative. La metodologia estende le tecniche esistenti dell''analisi dei requisiti basate su approcci goal-oriented e scenario-based, introducendo una tassonomia di requisiti specifica per siti web (che permette di dare un input strutturato all'attività di progetazione), strumenti per l'identificazione e l'analisi di obiettivi ill-defined (generici o mal-definiti) e di obiettivi comunicativi e supporto metodologico per la valutazione dell'usabilità basata sui requisiti dell'applicazione. La metodologia AWARE è stata valutata sul campo attraverso progetti con professionisti del settore (web designers e IT managers), e grazie ad interventi di formazione in aziende specializzate nella comunicazione su web

Toward a document evaluation methodology: What does research tell us about the validity and reliability of evaluation methods?

Although the usefulness of evaluating documents has become generally accepted among communication professionals, the supporting research that puts evaluation practices empirically to the test is only beginning to emerge. This article presents an overview of the available research on troubleshooting evaluation methods. Four lines of research are distinguished concerning the validity of evaluation methods, sample composition, sample size, and the implementation of evaluation results during revisio