Cultural Bias in Information Systems Research and Practice: Are You Coming From the Same Place I Am?

This article summarises an ICIS panel discussion held on December 2005 in Las Vegas on the influence of national (or ethnic) culture on IS research and practice. Based on the views of the panel members and the question and answer time with the wider audience, it was generally agreed that culture has a tremendously significant influence on IS research and practice. This influence is expressed in a bias in how research is conducted and published and how practice is conducted. The bias is usually in favour of the dominant cultural perspective. The effects of these biases, both positive and negative, are discussed and possible solutions discussed

Digital Science: Electronic Association and Groupware in Facilitating Third Sector Research

In thinking about the application of computers and the internet technology to problems of association, collaboration and civil society we need to get beyond the current state of mimicking existing social processes and discover new ways to extend and enhance those social processes

The 24-Hour Knowledge Factory Paradigm: The Evolving Model for Offshoring based on Strategic, Economic, Legal, Health, Technical, and Other Considerations

The 24-Hour Knowledge Factory paradigm involves 3 (or more) collaborating centers, each located in a different continent. Individuals at each center work from 9 am to 5 pm in that country, and then pass the work-in-progress to the next collaborating center to enable round-theclock performance in a manner somewhat akin to the deployment of three shifts in the manufacturing sector. The 24-Hour Knowledge Factory is relevant for structured and semi-structured applications in many knowledge-based industries including accounting, legal, design, and development. There is a growing array of examples from healthcare and other domains where off-site professionals have been able to provide better results than on-site professionals, thereby validating that many tasks can be more effectively performed using the 24-Hour Knowledge Factory approach. The gradual adoption of this paradigm is motivated by several considerations. In 2007, the World Health Organization concluded that working at night is a probable cause of breast cancer in women and prostate cancer in men. Attempts by US state governments and even the federal government to discourage outsourcing are unlikely to succeed for multiple reasons, and the notion of “hybrid outsourcing” will gain momentum over time. Plus there are the advantages of developing products and services in a shorter timeframe; furthermore, these products and services can command broader appeal in the global marketplace. A detailed study was conducted at IBM to compare the performance of a co-located team and a distributed team, and the performance of the latter team exceeded initial expectations. The key results from this study will be discussed in this session

Understanding Coordination in the Information Systems Domain: Conceptualization and Implications

In this paper, we suggest a new conceptualization of coordination in the information systems (IS) domain. The conceptualization builds on neurobiological predispositions for coordinating actions. We assume that human evolution has led to the development of a neurobiological substrate that enables individuals to coordinate everyday actions. At heart, we discuss six activity modalities: contextualization, objectivation, spatialization, temporalization, stabilization, and transition. Specifically, we discuss that these modalities need to collectively function for successful coordination. To illustrate as much, we apply our conceptualization to important IS research areas, including project management and interface design. Generally, our new conceptualization holds value for coordination research on all four levels of analysis that we identified based on reviewing the IS literature (i.e., group, intra-organization, inter-organization, and IT artifact). In this way, our new approach, grounded in neurobiological findings, provides a high-level theory to explain coordination success or coordination failure and, hence, is independent from a specific level of analysis. From a practitioner’s perspective, the conceptualization provides a guideline for designing organizational interventions and IT artifacts. Because social initiatives are essential in multiple IS domains (e.g., software development, implementation of enterprise systems) and because the design of collaborative software tools is an important IS topic, this paper contributes to a fundamental phenomenon in the IS domain and does so from a new conceptual perspective

Brave New Wireless World: Mapping the Rise of Ubiquitous Connectivity from Myth to Market

This dissertation offers a critical and historical analysis of the myth of ubiquitous connectivity—a myth widely associated with the technological capabilities offered by “always on” Internet-enabled mobile devices like smartphones and tablets. This myth proclaims that work and social life are optimized, made more flexible, manageable, and productive, through the use of these devices and their related services. The prevalence of this myth—whether articulated as commercial strategy, organizational goal, or mode of social mediation—offers repeated claims that the experience and organization of daily life has passed a technological threshold. Its proponents champion the virtues of the invisible “last mile” tethering individuals (through their devices) primarily to commercial networks. The purpose of this dissertation is to uncover the interaction between the proliferation of media artifacts and the political economic forces and relations occluded by this myth. To do this, herein the development of the BlackBerry, as a specific brand of devices and services, is shown to be intimately interrelated with the myth of ubiquitous connectivity. It demonstrates that the BlackBerry is a technical artifact whose history sheds light on key characteristics of our media environment and the political economic dynamics shaping the development of other technologies, workforce composition and management, and more general consumption proclivities. By pointing to the analytic significance of the BlackBerry, this work does not intend to simply praise its creators for their technical and commercial achievements. Instead, it aims to show how these achievements express a synthesis that represents the motivations of economic actors and prevailing modes of thought most particularly as they are drawn together in and through the myth of ubiquitous connectivity. The narrative arc of this dissertation is anchored by moments of harmonization among political economic interests as these shape (and are shaped by) prevailing modes of producing and relating through ubiquitous connectivity

Progress in Implementing Capacity-Building Provisions under the Labor Chapter of the Dominican Republic-Central America-United States Free Trade Agreement

The report provides relevant background on the CAFTA-DR. It describes the efforts of the CAFTA-DR countries to identify areas for improvement of labor standards, make additional reforms to their labor laws, and develop strategies for continued capacity-building and improvement

Progress in Implementing Capacity-Building Provisions under the Labor Chapter of the Dominican Republic – Central America – United States Free Trade Agreement

[Excerpt] Section 403(a) of the CAFTA-DR Implementation Act includes a reporting requirement on labor issues related to the CAFTA-DR. Specifically, that section requires the President to submit a biennial report to Congress on the progress made by the CAFTA-DR countries in implementing (i) Chapter Sixteen (Labor) of the CAFTA-DR, and (ii) the White Paper. The President delegated this reporting function to the Secretary of Labor, to be carried out in consultation with the United States Trade Representative (USTR). This is the first report in fulfillment of Section 403(a) of the CAFTA-DR Implementation Act. As required, this report includes: A. A description of the progress made by the Labor Cooperation and Capacity Building Mechanism established by Article 16.5 and Annex 16.5 of the CAFTA-DR, and the Labor Affairs Council established by Article 16.4 of the CAFTA-DR, in achieving their stated goals, including a description of the capacity-building projects undertaken, funds received, and results achieved, in each CAFTA-DR country; B. Recommendations on how the United States can facilitate full implementation of the recommendations contained in the White Paper; C. A description of the work done by the CAFTA-DR countries with the International Labor Organization (ILO) to implement the White Paper recommendations and to advance common commitments regarding labor matters; and D. A summary of public comments received on these matters

Progress in Implementing Capacity-Building Provisions under the Labor Chapter of the Dominican Republic – Central America – United States Free Trade Agreement

[Excerpt] Section 403(a) of the CAFTA-DR Implementation Act includes a reporting requirement on labor issues related to the CAFTA-DR. Specifically, that section requires the President to submit a biennial report to Congress on the progress made by the CAFTA-DR countries in implementing (i) Chapter Sixteen (Labor) of the CAFTA-DR, and (ii) the White Paper. The President delegated this reporting function to the Secretary of Labor, to be carried out in consultation with the United States Trade Representative (USTR). This is the first report in fulfillment of Section 403(a) of the CAFTA-DR Implementation Act. As required, this report includes: A. A description of the progress made by the Labor Cooperation and Capacity Building Mechanism established by Article 16.5 and Annex 16.5 of the CAFTA-DR, and the Labor Affairs Council established by Article 16.4 of the CAFTA-DR, in achieving their stated goals, including a description of the capacity-building projects undertaken, funds received, and results achieved, in each CAFTA-DR country; B. Recommendations on how the United States can facilitate full implementation of the recommendations contained in the White Paper; C. A description of the work done by the CAFTA-DR countries with the International Labor Organization (ILO) to implement the White Paper recommendations and to advance common commitments regarding labor matters; and D. A summary of public comments received on these matters

Contextual factors, knowledge processes and performance in global sourcing of IT services: An investigation in China

Copyright @ 2011, IGI Global. Copying or distributing in print or electronic forms without written permission of IGI Global is prohibited. Reuse of this article has been approved by the publisher.In this paper, the authors explore the influences of two major contextual factors—supplier team members’ cultural understanding and trust relationship—on knowledge processes and performance in global sourcing of IT services. The authors discuss a joint investigation conducted by a cross-cultural research team in China. Cultural understanding is measured by individualism with guanxi and mianzi, two Chinese cultural concepts, and trust relationship is measured by adjusting trust, a notion reflecting the uniqueness of the Chinese people. Knowledge processes are characterized by knowledge sharing. Performance is measured by the outcomes of global sourcing, which is represented by product success and personal satisfaction. Data are collected in 13 companies in Xi’an Software Park, with 200 structured questionnaires distributed to knowledge workers. The results of quantitative data analysis indicate that cultural understanding influences trust relationship greatly, as well as knowledge sharing and performance in global sourcing of IT services. Trust relationship significantly impacts knowledge sharing, whereas trust relationship and knowledge sharing have no impact on performance. This study suggests that special aspects of the Chinese context have significant direct impacts on knowledge processes while no direct and immediate impacts on performance in global sourcing of IT services.National Natural Science Foundation of China, Program for Humanity and Social Science Research, Program for New Century Excellent Talents in University in China and Brunel University's Research Development Fund