Exploring the Sources of Enterprise Agility in Software Organizations

Organizations involved in the design, development and sustainment of software systems have to manage the tension between creating new products and services, while at the same time maintaining their existing portfolio. This paper explores the sources of enterprise agility in software firms, wherein agility is defined as the ability of the organization to sense changes in its environment (both internal and external), and effectively respond to these changes. Using engaged scholarship as the overarching paradigm, we report on the findings of a process study that uses semi-structured interviews, observation, and archival firm & project information for data gathering, and grounded theory methods and comparative case analysis for data analysis and theory generation. The analysis highlights the importance of the four organizational enablers of: stakeholder alignment, employee empowerment, group & organizational learning, and governance mechanisms, as necessary but not sufficient precursors to obtaining enterprise agility. Furthermore, we provide illustrative case examples of the three mechanisms: Continuous Improvement, Creating Systems of Innovation, and Leveraging Globally available Capabilities, that software organizations use to gain enterprise agility

Building An Integrated Digital Transformation System Framework: A Design Science Research, The Case Of Feduni

The purpose of this paper is to propose an integrated digital transformation system framework (IDTSF) to help support business leaders and teams in making their products, services, and operations more streamlined and competitive. The framework will help organizations to best meet user/customer needs with minimum waste and time and enables businesses to achieve efficiency compared with island and traditional sequential approaches. The proposed framework can also provide insights to help organizations to avoid common failures when deploying digital transformation initiatives. The paper follows the design science research (DSR) and the information systems design science research (ISDSR) methodologies to develop the IDTSF model and a practical design artifact. The main problems were the initiation, execution, and governance challenges associated with digital transformation. After identifying the problems and the objectives, a relevant IDTSF model was synthesized and tested as a design artifact. The results of the test of the proposed artifact showed its effectiveness and efficiency in facilitating the components of the model in creating a cohesive framework

Developing Sense-and-Respond Capability in a Mobile Service Firm Enabled by Dispatching Technology: An Action Research Study

All organizations, including mobile services enterprises, must be able to adapt and respond to discontinuous and rapidly changing business environments. Although mobile service providers have considerable IT-enabled dispatching options, knowledge is limited on how to leverage these technologies to augment adaptive management practices that improve business performance and create customer benefits. Against this backdrop, my collaborative action research study adapted the framework and principles of sense-and-respond (S&R) adaptive enterprise design to help a mobile service provider, LSG, Inc., develop the transactional and transformational capabilities it needed to improve outcomes in providing field services for the State of Georgia’s lottery terminals. The dissertation examines how LSG leveraged its recent implementation of IT-enabled dispatching technology both to augment restructuring of its managerial framework and to develop adaptive strategies and modular capabilities that let it systematically sense and respond to rapid and unpredictable changes in its business environment. The study gave LSG an approach for developing and implementing adaptive enterprise design processes using the S&R framework as a heuristic to identify, modify, and redesign the command-and-control (C&C) organizational architecture and operational routines; this effort was augmented by new dispatching technology. My research revealed specific dynamic capabilities and guided senior managers’ implementation of new adaptive governance mechanisms, organizational learning processes, dynamic stakeholder resource commitments, and modular “customer-back” resource customization strategies. More generally, the research shows how adaptive enterprise design principles can transform and address the specific discontinuity challenges that small service enterprises face, and offers insights and understanding into how practitioner–researchers can use theory to leverage firm resources and assets to co-create operational value with stakeholders

Model for e-government initiative in public sector in Jordan

E-government has become a global interest since it extended the public services through information communication technology (ICT) to allow access to information, improve transparency and efficiency. Many governments are interested to implement successful e-government initiatives. However, e-government implementation is not a simple task since the developing countries cannot directly adopt the implementation of e-government model which is mainly built in the context of developed countries. Previous studies have shown that many egovernment projects in developing countries, like Jordan have encountered various problems after implementation phase. Hence, the objective of this study is to develop an e-government initiative model for the public sector in Jordan. In this study, unstructured interviews were conducted as a method for collecting the data. Thirty respondents involved in e-government projects such as managers, general managers and other levels of decision makers were selected from three Jordanian ministries namely the Ministry of Information and Communication Technology, Ministry of Education and Ministry of Labour. The initial success factors for e-government initiatives in Jordan were identified and analyzed qualitatively. Delphi technique was also used to determine and validate the critical success factors (CSFs). Ultimately, a novel Ali, Syazwan & Ruzaini’s e-government initiatives model for has been developed in this research. The model has four stages: (1) Emerging and Information Dissemination; (2) Two-Way Communication; (3) Integration and (4) E-democracy. The findings also revealed seven CSFs that should be taken into account to implement the e-government model which include top management support, vision and strategy, funding, information technology (IT) infrastructure, user computer efficacy, awareness and resistance to change. This study contributes to the body of knowledge in Socio Technical Theory (STT) toward the development of egovernment initiatives model for public sector in Jordan. The empirical data from the study may provide input for government agencies to plan, design and implement future ICT projects in Jordan

Review and Position

Publisher Copyright: © 2022, IFIP International Federation for Information Processing.Strategic decision-making still struggles to cope with the interference of people in its proposed plans, creating a gap between idealised and real-world versions. Even when the existence of humans is considered, models and abstractions tend to be simplistic and lacking in complex human traits (e. g. creativity, sentiment). We analyse the current scientific landscape in the dimensions that overlap in the field of strategic decision making and posit that to provide means to a more informed and robust decision-making, humans should not only be seen as elements that need to accept and adopt decisions, but also as actors that affect their outcomes. Humans should be understood as central pieces and the strategic decision-making process should thus consider their importance both in techniques that foster co-creation, and also in developing dynamic models that demonstrate their influence and impact. In this article, we describe this problem-space and outline an approach integrating Decision Intelligence, Enterprise Architecture, Design Thinking, and architectural principles to achieve a human-centric, adaptive strategic design. We also discuss the influence of information presentation and visuals for meaningful participation in strategic decision-making processes.authorsversionpublishe

Streamlining Information Technology Services in Local Government

This research paper examines the outcome of the City of Toronto\u27s Shared Services foundation project. Drawing on the lessons learned from previous shared services projects at the City, it aims to answer the question: What factors promote or discourage shared services between a local government and its agencies? The paper conducts a systematic literature review with the aim of discovering a candidate set of factors that promote or discourage participation in shared services between a local government and its agencies. It then uses the literature review to explore the potential for future shared services between the City of Toronto and its agencies. Documentary research of the City of Toronto shared services\u27 archival documents and external websites is performed. Employing content analysis methods and a desk research strategy, the paper finds that clearly articulated benefits such as long-term financial sustainability, risk management, and compliance are critical incentives for shared services implementation. Committed senior leadership, a phased approach to implementation, and common IT applications are critical success factors. This paper will contribute to the decision making capability of the City of Toronto\u27s Division heads as well as the inter-agency shared services body of knowledge. It will also connect to the broader public administration conversation of multi-level governance and the relationships between special purpose bodies and their home municipal governments

Managing Enterprise Systems Post Implementation through Competency Centers: An Inquiry into Assemblage and Emergence

Enterprise Systems (ESs) are more than a collection of people, technology, processes, and capabilities. The responsibilities of post implementation management of ES lie in the unit called the Competency Center (CC). The CC has a bidirectional relationship with ESs wherein the CC influences the shaping of ESs, and the CC is affected by the dynamic interaction between people, technology, process, and capabilities within the ES. These dynamic interactions keep the CC, fluid and always in-process. The general-use definition of the term “process” as used in the Enterprise Systems literature treats the notion as “repeatable processes” or replicable processes . However, arising from comparative case studies in four large organizations, I found that decision making, managing, and governing in the ES are not “replicable processes”, not reifications of structural variations over time when examined through the lens of the Assemblage Theory. Assemblage Theory incorporates the dynamic interplay of two continua: the first, territorialization, deterritorialization, and reterritorialization, and the second, material vs. expression. Although the notion of the terms formation, deformation, and reformation are suitable for understanding the processes these CCs encounter in a broad and general manner, they do not sufficiently describe the not-so-solid, never-quite-finished, always in-process or structuring referred to by Hopper (1996) as emergent regularities . In contrast to the notion of stable structures, this dissertation research adopts the language of Deleuzian assemblage of Territorialization, deterritorialization, and Reterritorialization. Although the four study organizations planned and intended to develop clearly defined competency centers, which would create formalized processes and procedures to manage the post implementation phase, none of the study organizations ever achieved the anticipated stability. Instead, the CCs exhibited the signs of being ‘in-process’ and ‘structuring’. The contribution of this research to the IS field is an understanding of the CCs as processes as opposed to structures and how CCs structuring impact the ESs in organizations

A Frugal Support Structure for New Software Implementations in SMEs

During software implementations, budgetary and human resource constraints often make it difficult for small and medium sized enterprises (SMEs) to provide and maintain the required support. To overcome these constraints, this study describes a frugal support structure (FSS) to orchestrate available resources and to involve users as suppliers and co-creators of contextualized information. The FSS is conceptualized as a system that enables interaction and collaboration between the actors involved by using extant communication infrastructure wherever possible, systematizing and centralizing knowledge created and ensuring overall resource and time efficiency. Adopting a design science research process, development of the FSS combines a literature review and practical insights. Evaluating the challenges and benefits of FSS, the findings indicate that user involvement is necessary not only for contextualized and accessible support but to make support structures more frugal and sustainable in the long term

Relationships of technical, semantic, and organizational factors on electronic government information systems interoperability in Jordan

Information systems (IS) interoperability has been considered from the main characteristic of successful electronic government (e-Government) projects in the past twenty years. As information systems and technologies are being developed and improved, debates on their success have been constantly discussed by researchers and scholars. Achieving interoperability among different organizations is a complex task and affected by various aspects. Previous studies have shown that many e-Government projects in developing countries, like Jordan have encountered various problems after the implementation phase. Hence, the objective of this study is to develop an e-Government IS interoperability model for the public sector in Jordan. This study examined the technical, semantic, organizational, and information technology (IT) capability factors that impact IS interoperability focusing on IS interoperability as the key concept to reach successful implementation of interoperability in Jordanian government. To explore the study constructs and their relationships a variety of published literatures concerning the scope of the study has been critically reviewed. Data were collected using the survey method, and 335 questionnaires were distributed to IT staff in 25 Jordanian ministries. Two hundred and thirty one usable questionnaires were returned. The data were analyzed using the partial least squares-structural equation modeling technique (PLS-SEM). The findings revealed that the technical factors (IT infrastructure, security and privacy), a semantic factor (standardization), organizational factors (business process management, IT human resources, return on investment, and risk management), and IT capability (IT knowledge and IT operations) positively affected IS interoperability. On contrary, there was no moderating effect of the IT capability in the relationship between technical, semantic, and organizational factors and IS interoperability among ministries in Jordan. Technical, semantic, organizational, and IT capability factors are good for promoting e-Government IS interoperability