Ground facilities for a VTOL intercity air transportation system

Bibliography: p. 133-13

Presentations from the 1995 MIT/industry cooperative research program annual meeting.

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The Use of Electronic Ticketing - A Case Study

This thesis will look at the impact of electronic ticketing travel on the behavior and acceptance trends by airline customers, its effects on revenue generation and cost-cutting opportunities, and the implications in the established transaction flow processes. This form of ticketing is becoming increasingly popular among U.S. and European airlines due to the reduced costs in different areas of passenger and transaction flow handling when compared to the current paper-based ticketing method. While at first glance this new ticketing technology application seems like a move in the right direction for airlines, there is no evidence as to the views from customers. To this effect, the researcher will collect and analyze data from customers that have used the electronic ticketing approach and identify key areas where customer needs must be addressed or revisited. The subjects will voluntarily complete and return a survey which focuses on this subject matter

Development of an integrated flexible transport systems platform for rural areas using argumentation theory

Peer reviewedPublisher PD

A Comparison of airline websites

The online travel business is widely expected to be one of the Internet\u27s biggest commerce breakthroughs by the millennium. Airlines have focused their web efforts on reinforcing their relationship with their customers. As the largest airline and the fourth-largest airline in the world respectively, both United Airlines and Northwest Airlines, the leaders of e-commerce in the transportation industry, have established a strong presence at the emerging travel purchase outlets being used by a growing number of airline consumers . The literature review focuses on the application of Blur\u27s effects (Davis, 1998) on the two and describes their main development in customer service and main operations of current travel agents in providing customers with in-time and whole package service. Comparison tables illustrate the detailed features of United Airlines\u27 and Northwest Airlines\u27 Websites regarding the ten attributes of an offer. Overall, the results show that homepage and Internet sales provide the customer conveniences, flexibility and choice. Without question, Internet purchasing, Internet check in, automatic paging, on-board Internet access, new on-line procurement sites, have brought the business-to-business efficiencies that will help organizations contain costs. They are becoming truly interactive places, where customers use information in ways that really add value. The improvements in speed and convenience, including features now available with hand held PDA\u27s, are generating a higher volume of online sales and higher number of repeat Airline Websites Thesis 3 customers. The study shows the new concepts of Internet integration in terms of homepage development in the airline industry. The author believes that airlines should create, establish and apply these new trends to expand their market, keep the niche in the burgeoning e-commerce industry, allow themselves to seize new opportunities in the rapidly developing e-commerce arena, grow, and increase the ability to compete with other rivals in the future

Analysis of the impact of globalization on performance of Ethiopian Airlines

Globalization drives people to change their ways of living and caused dramatic change to changes to business practise. As part of the global community various organizations in our country Ethiopia has also been affected positively as well in the negative aspect. Among the best organizations Ethiopian Airlines one of the well knows airlines in Africa. Despite the escalation of fuel cost and intensive competition from neighbouring airlines and the international aviation industry it has maintained its reputation in the business. It has been growing each year in its capacity to compete in the aviation industry since its establishment. Therefore, the purpose of this research is to investigate the impacts of globalization on the performance of Ethiopian Airlines. The qualitative data were collected by using questionnaires which were administered to the management, international flight customers and non-management staff of the airlines within the population of above 6000 Ethiopian airlines employees 200 employees were selected by judgment sampling method. The quantitative data for 10 years were collected from the airlines annual report. After critically examining both the qualitative and quantitative data, the researcher found that, the impact of globalization is enormous in the different aspects of the organizations performance. The positive impacts include increased customers and income, increased technology leading to more comfort and increased destination of flight worldwide. The negative side is basically related to competitors and factors associated with Ethiopia’s economic status that can make the organization of lesser preference by its customers due to the fact that competing giant organizations present better service by investing more. That is, as different literatures show globalization has a significant role in promoting as well challenging organizational performance. In general, the research led to the conclusion that more of the positive effects of globalization prevail than the side effects. This being said, it also showed that even the challenges posed by this process of globalization can be used as an opportunity that will enhance the organizational performance through fierce competition. As a recommendation the researcher mentioned that the organization should be alert in assessing its surrounding business environment and plan accordingly. The management in particular should make decisions affecting the organizational performance by taking the international aviation industry in to consideration. It is a good opportunity despite some of the hazards presented hence Ethiopian airlines should make use of it at its maximum ability