Extending ECM with Quality Factors to Investigate Continuance Intention to Use E-learning

This paper has purpose to investigate the impact of quality factors on satisfaction and continuing intention in using e-learning system. The study employs expectation–confirmation model (ECM) to express the effect of Information Quality, System Quality, Service Quality on Confirmation and Satisfaction and adds Perceived Usefulness and Self efficacy to reveal their effect on Satisfaction. The proposed model was tested using 325 respondents. They are young people that live in digital native culture. The analysis of data was carried out in two stages, the first stage is validity and reliability checking to perform correlation analysis of variables when pass the checking. The second stage, the causal effects of variables are examined using Structural Equation Modelling (SEM) using Partial Least Square (PLS). The findings of the study reveal quality factors as the determining factors for the confirmation of the satisfying and using e-learning continually. The confirmation also was determined by the perceived usefulness of the system and the self-efficacy in using the system. The findings disclose the quality of e-learning system is prominent factor on continuance intention to use the system

Extending ECM with Quality Factors to Investigate Continuance Intention to Use E-learning

Abstract—This paper has purpose to investigate the impact of quality factors on satisfaction and continuing intention in using e-learning system. The study employs expectation– confirmation model (ECM) to express the effect of Information Quality, System Quality, Service Quality on Confirmation and Satisfaction and adds Perceived Usefulness and Self efficacy to reveal their effect on Satisfaction. The proposed model was tested using 325 respondents. They are young people that live in digital native culture. The analysis of data was carried out in two stages, the first stage is validity and reliability checking to perform correlation analysis of variables when pass the checking. The second stage, the causal effects of variables are examined using Structural Equation Modelling (SEM) using Partial Least Square (PLS). The findings of the study reveal quality factors as the determining factors for the confirmation of the satisfying and using e-learning continually. The confirmation also was determined by the perceived usefulness of the system and the self-efficacy in using the system. The findings disclose the quality of e-learning system is prominent factor on continuance intention to use the system

Determining world class university from the evaluation of service quality and students satisfaction level

This paper aims to investigate the characteristics of high service quality and its relationship in determining UiTM’s Terengganu ability to provide a high student’s satisfaction level that may represents a world class university from the student’s perspective. More than 100 questionnaires were distributed to final year students from the Bachelors of Business Administration at UiTM Terengganu. Questionnaires were distributed to students who were attending a research methodology workshop. The questionnaires were used to measure the physical facilities, reliability, responsiveness, assurance, empathy and the learning outcome between what students expect and their actual experience. Furthermore, the student’s satisfaction level on the quality of the lecturers, physical facilities, the learning outcome and their demographic profiles were also evaluated. Result indicated that the student’s are satisfied with the quality of the lecturers, physical facilities and the learning outcome. However there are elements in the service delivery that need to be improved as indicated by gap between what the student’s expected and their actual experience

Evaluation of e-learning web sites using fuzzy axiomatic design based approach

High quality web site has been generally recognized as a critical enabler to conduct online business. Numerous studies exist in the literature to measure the business performance in relation to web site quality. In this paper, an axiomatic design based approach for fuzzy group decision making is adopted to evaluate the quality of e-learning web sites. Another multi-criteria decision making technique, namely fuzzy TOPSIS, is applied in order to validate the outcome. The methodology proposed in this paper has the advantage of incorporating requirements and enabling reductions in the problem size, as compared to fuzzy TOPSIS. A case study focusing on Turkish e-learning websites is presented, and based on the empirical findings, managerial implications and recommendations for future research are offered

Determinants of Successful Implementation of Early Childhood Development Education by County Governments in Kenya; Implementing Partners Perspective

The purpose of this study was to assess the determinants of successful implementation of Early Childhood Development Education (ECDE) by County Governments in Kenya from the implementing partners‟ perspective. This study was guided by the following specific objectives: to determine the influence of the capacities of the County Government staff on the implementation of early childhood development education by County Governments in Kenya, to determine the how management of early childhood development education affects its implementation by County Governments in Kenya, to assess how availability of physical facilities affect the implementation of early childhood development education by County Governments in Kenya and to examine how policies affect the implementation of early childhood development education by County Governments in Kenya. Decentralization theory and organization learning theory were used to explain the relationship between the study variables. Descriptive research design was used in the study. The population for the study was implementing partners working with County Governments in Kenya to support ECDE. Purposive sampling technique was used to select the respondents to participate in the study. A total of 100 respondents were targeted from the 10 organizations studied out of which 70 participated giving a response rate of 70%. Questionnaire was used as instrument for data collection. Both qualitative and quantitative data analysis techniques were used to analyze the data. The study found that the implementation of ECDE by County governments in Kenya was generally successful from the implementing partners‟ perspective and indicated by 56.8%. It is also worth noting that beside the general success, there were myriads of challenges facing the implementation of the program by county governments. Findings from regression analysis showed that the coefficient of determination indicated that 63.5% of the variations on the implementation of ECDE by county governments can be explained by staff capacity, management of ECDE, availability of physical facilities and ECDE policies. The remaining 36.5% can be explained by other variables not included in the study. R square and adjusted R is above average an implication that an above average variation can be explained by the model. The study recommended that county governments should allocate more funds for the renovation and construction of more ECDE centres, allocate adequate funds for the implementation of ECDE and that they should organize consistent in-service training for ECDE teachers and at the same time employ more ECDE staff to cater for the large number of children in ECDE centres.

Etika dan moral profesional dalam kalangan Pelajar Sarjana yang telah menjalani program latihan mengajar

Etika dan moral profesional merupakan salah satu elemen yang penting bagi meningkatkan sahsiah untuk kecemerlangan pelajar yang berilmu, berkualiti dan berbudi. Kajian ini bertujuan untuk mengenal pasti tahap etika dan moral profesional dalam kalangan pelajar Sarjana yang telah menjalani program latihan mengajar. Selain itu, kajian ini turut mengenal pasti perbezaan tahap etika dan moral profesional di antara demografi iaitu dari segi jantina dan pencapaian akademik pelajar. Kajian ini berbentuk tinjauan dengan menggunakan borang soal selidik sebagai instrumen kajian. Seramai 144 orang responden terlibat yang terdiri daripada pelajar Semester III program Sarjana PTV, UTHM yang mengikuti program latihan mengajar 2 sesi Julai 2012. Data dianalisis secara statistik deskriptif dan statistik inferensi dengan menggunakan perisian Statistical Packages for Social Science Version 16 (SPSS ver 16). Penganalisisan data secara statistik desktiptif adalah untuk mendapatkan kekerapan dan peratusan. Manakala bagi pengujian hipotesis pula, ujian Mann-Whitney U dan Ujian Kruskal Wallis digunakan. Hasil kajian menunjukkan tahap etika dan moral profesional dari aspek amalan profesional adalah baik (skor=38.19%), dari aspek menyelesaikan masalah berkaitan etika adalah pada tahap sederhana (skor= 42.36%) dan dari aspek sikap beretika adalah pada tahap lemah (skor=32.64%). Di samping itu, hasil kajian juga menyatakan tidak terdapat perbezaan yang signifikan tahap etika dan moral profesional antara pelajar lelaki dan pelajar perempuan dan tidak terdapat perbezaan yang signifikan tahap etika dan moral profesional pelajar yang berlainan pencapaian akademik. Berdasarkan dapatan kajian ini, beberapa cadangan telah dikemukan untuk meningkatkan lagi tahap etika dan moral profesional dalam kalangan guru pelatih

E-öğrenmede öğrenci memnuniyeti ölçümü

06.03.2018 tarihli ve 30352 sayılı Resmi Gazetede yayımlanan “Yükseköğretim Kanunu İle Bazı Kanun Ve Kanun Hükmünde Kararnamelerde Değişiklik Yapılması Hakkında Kanun” ile 18.06.2018 tarihli “Lisansüstü Tezlerin Elektronik Ortamda Toplanması, Düzenlenmesi ve Erişime Açılmasına İlişkin Yönerge” gereğince tam metin erişime açılmıştır.Günümüzde hizmet sektörü, gelişmiş ülkelerin ekonomilerinde üretim sektörüne göre daha fazla ve nitelikli istihdam sağlamakta ve ekonominin %70'lere kadar olan büyük kısmını karşılamaktadır. Bilişim teknolojileri devrimiyle küresel rekabetin artması, tüketicilerin memnuniyet ve hizmet kalitesi beklentilerini yükseltmiş, hizmet sektörü firmaları, müşteri memnuniyeti üzerinde duran modellere yönelmiştir. Hizmet sistemleri, eğitim, finans, sağlık, bilişim, konaklama, kamu yönetimi, ticaret, ulaşım vb. gibi alanları içerir. Hizmet sağlayan sistemlerden biri de eğitim ve öğretim sistemleridir. Eğitim süreci, bireylerin bilgi, beceri, uzmanlık ve tecrübelerine yatırım yaparak, ekonomide lokomotif görev üstlenecek üst düzey uzmanların, araştırmacıların ve yöneticilerin yetiştirilmesini sağlar. E-öğrenme, bilişim sistemlerinin gelişmesiyle ortaya çıkan, öğrenci merkezli, çağdaş bir eğitim ve öğretim sistemidir. E-öğrenmeye geçiş sürecinde, organizasyonun tüm halkalarında dönüşümü gerektiren yatırım ve işletme maliyetleri, risk oluşturabilir. E-öğrenme sistemlerinde bu tür risklerle karşılaşılmaması veya mevcut sorunların ortadan kaldırılması için e-öğrenme öğrenci memnuniyeti üzerinde etkili olan faktörleri belirleyen bütünleşik bir e-öğrenme öğrenci memnuniyeti modeline ihtiyaç vardır.Bu tezde, e-öğrenmede öğrenci memnuniyetinin, teknoloji ve kullanıcı boyutlarını inceleyen bütünleşik bir model geliştirilmiştir. E-öğrenme öğrenci memnuniyetini etkileyen faktörler göz önüne alınarak tasarlanan model, beş boyut altında on beş faktörle değerlendirilmiştir. Bu model, geliştirilen bir anketten elde edilen verilerle test edilmiştir. Geliştirilen anket uzaktan eğitim portalı kanalıyla öğrencilere yöneltilerek, 562 öğrenciden cevap alınmıştır. Test sonucu elde edilen verilerin analizi ile on faktörün önemli olduğu gözlemlenmiştir. Bu faktörlerden kritik derecede önemli olan faktörleri belirlemek için de regresyon analizi yapılmış ve analiz sonuçları tartışılmıştır.Bu analiz sonuçlarına göre, geliştirilen model ve nihai modelde kurgulanan beş boyutun doğrulandığı gözlemlenmiş ve bu beş boyut altında kritik derecede öneme sahip altı faktör (kişisel gelişimin izlenebilirliği, materyallerin kullanışlılığı, destek hizmetleri, öğrenci-öğretim üyesi etkileşimi, kullanım kolaylığı ve öğrencinin bilgisayar kullanım düzeyi) öne çıkmıştır. Geliştirilen model, e-öğrenme sistemi tasarımcılarına ve yöneticilerine kaynakların etkin kullanımında yol gösterebilecektir.Anahtar Kelimeler: Hizmet Sektörü, Eğitim ve Öğretim Sistemleri, E-öğrenme Sistemi, Müşteri Memnuniyeti, E-öğrenme Öğrenci Memnuniyeti.Nowadays, service sector supplies more qualified and more numerous number of employees comparing to manufacturing sector. Service sector consists of 70% of the economies in developed countries. By increasing global competition, information revolution makes consumer expectations high on service quality and consumer satisfaction. So service sector firms tend to consumer satisfaction models such as education, finance, health, informatics, hosting, public administration, trade and communication. Education process is one of the service supplying systems. Education process is one of the service supplying systems. Education process provides high level experts, researchers, and managers by means of investing on knowledge, talent, expertness, and experience of people. E- learning is a student centered modern learning system. It is developed by informatic systems. Investment and operation costs may be a risk on transition process to E- learning. For avoiding such problems, integrated e-learning student satisfaction model is needed.In this thesis, an integrated model considering technology and user dimension of student at e-learning concept is developed. The model designed by factors of student satisfaction in e-learning contains of 15 factors in 5 dimensions. The model is tested by data taken from the questionary. The questionary has managed by remote access educational portal and 562 students gave answers. By analysing the questionary data, ten important factors has been determined. For determining the most important factors of them, regression analysis is done and results of this analysis is discussed.After taken these results, model developed and five dimensions of the model and significant six factors of the dimensions came into prominence. These are traceability of personal improvement, practibility of materials, commissariats, interaction between student-prelector, usage easiness and computer using level of students. Model developed may be useful for designers and managers of e-learning systems on efficient usage of resources.Key Words: Service Sector, Training and Education Systems, E-Learning System, Customer Satisfaction, E-Learning Student Satisfaction

Creativity and innovation in science and technology: Bridging the gap between secondary and tertiary levels of education

Purpose: This paper stems from a study which was conducted as a means to first, find out whether there is a gap between the secondary and tertiary education levels, second identify any existing gap in Science and Technology education, and third, examine the impact of the above upon students’ creativity and innovativeness at university level. The paper aims to discuss these issues. Design/methodology/approach: As such, a group of teachers and students at both secondary and tertiary levels were selected as the sample of the study. Questionnaires were administered to trained secondary school teachers and to university students. Interviews were also conducted to triangulate data. These enabled an analysis of the current situation in terms of students’ engagement/creativity/innovativeness in Science and Technology at secondary and tertiary levels. Findings: The findings reveal a problematic situation arising with respect to beliefs and what truly prevails in the education sector at secondary and tertiary levels. This study has revealed a number of salient issues related to the gap existing between the secondary and tertiary levels of education in Mauritius, with special bearing on creativity and innovation in Science and Technology. Research limitations/implications: Only three institutions were involved, with a small sample of students, so that the findings cannot be generalised. Moreover, gender is a variable that has not been taken into consideration. Practical implications: The study has proposed a number of recommendations to enable Mauritian students (at secondary and tertiary levels) to develop creativity and hopefully become innovators. This leads us to believe that the recommendations emerging from this study will be beneficial to various stakeholders who wish to understand the gap existing between secondary and tertiary education in Science and Technology education. Originality/value: This study takes a case study approach adopting a mixture of interviews, surveys and observations to understand the research problems with regards to the younger generations need to be equipped with scientific and technological advances in acquiring knowledge, new sets of skills and values. Therefore, this study endeavours to document the perceptions of learners and faculty staff

Teacher education in a climate of change: the way forward

The Department for Employment and Learning (DEL) and the Department of Education (DE) launched a review of teacher education in 2003 at the first major teacher education conference to be held in 30 years... The purpose of the review was to ensure that the profession is best placed to cope with the changes facing the education sector in the coming years... This paper seeks to: establish the context within which decisions about teacher education have to be taken; argue the need for change; present the conclusions arising from the review; and make proposals about the future delivery of teacher education