PENGARUH IMPLEMENTASI MANAJEMEN KUALITAS TOTAL DAN MANAJEMEN PENGETAHUAN TERHADAP KINERJA BISNIS MELALUI KEUNGGULAN BERSAING (Studi pada Restoran di Kota Semarang)

ABSTRACT This study examines the effect of implementation of total quality management and knowledge management toward business performance through competitive advantage (study on Restaurants in Semarang City). Data obtained from BPS Kota Semarang (2018), showed that there is incremental of monthly expenditure in food consumption of Semarang population from 2010-2014. This phenomenom is captured by the businessman to build restaurants in Semarang. DinasPariwisata Kota Semarang (2018) showed that the number of restaurants from 2013-2017 is increasing which caused the incremental of competition among the businesses. In this case, some of restaurants’ business performance are threaten if they could not represent the competitive advantage. The population of this study are the owners or managers from restaurants in Semarang consists of 120 restaurants. This study used census and the data are collected by distribute the questionnaires to the respondents. The analytical technique used is Structural Equation Modeling (SEM) that runs by AMOS. From the hypothesis testing, there are some conlusions that can be concluded. First, there are positive significant effect of implementation of total quality management and knowledge management toward competitive advantage. Second, there are positive significant effect of implementation of total quality management and knowledge managemet toward business performance. Keywords: business performance, competitive advantage, knowledge management, total quality management

Users’ Perception and Utility of Health Information Based on WeChat

Objective: To explore the ability of users to identify the health information spread on WeChat platform, and then to discuss the utility of such information on them. Methods: Questionnaire survey and descriptive statistical methods were used to collect and analyze the data. The process of “get health related information, judge true or false, production related behavior” was used to design the survey problem, finally, the paper and network surveys were investigated in users. Results: The proportion of accurate recognition, ambiguous recognition, none recognition and none classification were 21.55%, 63.26%, 4.41%, 10.78% respectively. The average frequency of identification, transmission, guidance and none behavior of originally true health information were 52.00, 78.40, 45.20, 31.80 respectively, and originally false health information were 21.30, 27.70, 14.10, 5.50 respectively.Conclusions: Most WeChat users surveyed lack the ability to accurately identify the authenticity of health information, and improvement of citizens’ health literacy has long way to go. WeChat is an effective platform for the dissemination of health information, but also provides a fertile soil for the spread of false health information. Additionally, users are not aware of the problem of their ability to identify information, even if produced a false judgment of false health information, most of the active users will also lead this kind of information still widely spread

Regression analysis of knowledge sharing behavior / Norfadzilah Abdul Razak, Ramita Abdul Rahim and Maimunah Md Shah

This paper aims to explore three predictors of Theory Planned Behaviour (attitude, subjective norm and Perceived Behaviors Control) towards the knowledge sharing behavior. Knowledge sharing behavior has become a major issue and is commonly highlighted in the study of knowledge management. Researchers have given serious attention to identify the determinants of knowledge sharing behavior. Employees have to be motivated to share their knowledge and experience in the workplace. In order to influence knowledge sharing behavior among employees, organizations need to understand the tools that drive employees to share their knowledge willingly with others. This paper discusses three predictors of Theory Planned Behavior which have significantly influenced knowledge sharing behavior. A questionnaire survey was administered to the selected group of employees from tourism and hospitality industries in Cyberjaya Malaysia. The 207 employees were participating in this research study. The instrument was adapted from previous study. The result reveals that an absence of attitude is not significantly related to knowledge sharing behavior. However, subjective norms and perceived behavior control relate significantly. This study implies that changes of attitude in individual promote and encourage knowledge sharing behavior positively. The findings of this study proposed to the organization to influence employee to embed the knowledge sharing culture to the employee. The organization needs to change the attitude of employee in term of willingness of them to share knowledge with co-workers. The possibilities of this circumstance happen because of lack awareness of knowledge sharing benefits, lack of rewards and recognition to their contribution and competition among themselves which need to do further study

Measuring important success factors in knowledge sharing behavior among online business network users using analytical hierarchy process

Researchers believe that social network such as facebook is an innovative knowledge sharing technology. The increase use of social network each year has shown that these effective medium can be extended beyond simple communication within a community. A few studies were conducted to explore knowledge sharing behaviour among social network users. However, research study that focuses on online business network users still has not been explored yet. Communication among online business network users within the community is important in sharing and exchanging knowledge. This will lead to factors that motivate them to share knowledge through online communication. Identifying factors in online knowledge sharing behaviour is essential in order to improve their communication and business activities. Thus, this research is intended to identify the most important factors in knowledge sharing behaviour among online business network users by using Analytical Hierarchy Process (AHP). AHP technique is used to prioritize eleven factors which are reciprocal benefits, altruism, mutual trust, identification, reputation, social network ties, shared vision, shared interest, computer self-efficacy, technology innovation and controllability. This study will benefit virtual entrepreneurs as it provide ways to recognize the important factors in sharing knowledge and to improve their communication, business activities and contribution to the existence of long term sustainability of online business through social network

Keefektifan Online Knowledge Sharing Behavior (Studi Kasus: Blended Learning Itb)

Penerapan blended learning dapat mengintegrasikan manfaat yang diperoleh dari knowledge management dan e-learning. Pendekatan dengan mengombinasikan interaksi tatap muka dan interaksi online ini idealnya mampu meningkatkan kualitas pembelajaran di perguruan tinggi. Salah satu tantangan dalam penerapan blended learning adalah pelaksanaan online knowledge sharing yang konsisten dan berkesinambungan. Penelitian ini berupaya untuk menemukan cara meningkatkan keefektifan Online Knowledge Sharing Behavior (OKSB). Model OKSB pada penelitian ini mengintegrasikan model Knowledge Sharing Behavior dari Chen dkk. (2009) yang berbasis pada Theory of Planned Behavior dengan model Ma dan Yuen (2010) yang berbasis pada teori pengembangan dan pemeliharaan hubungan sosial. Penelitian ini memandang OKSB dipengaruhi oleh faktor intention, self-efficacy, social interaction, serta faktor kepuasan teknologi. Uji empiris dilakukan dengan melibatkan 110 orang mahasiswa peserta kelas blended learning ITB. Pengolahan data dengan menggunakan metode PLS menunjukkan bahwa social interaction yang terdiri dari perceived online attachment motivation dan perceived online relationship commitment menjadi faktor yang paling mempengaruhi OKSB. Namun, penelitian ini tidak mampu membuktikan bahwa knowledge sharing intention memengaruhi OKSB

Content clutter and enterprise social media: a case study

A single case study of the UK subsidiary of a multinational corporation (Colpal) that currently utilizes enterprise social media technology to share organisational knowledge has revealed an emergent theme. The relational and cognitive dimensions of social capital and organisational leadership were found to play important influencing roles for knowledge sharing within the organisation’s virtual communities. However, a new theme emerged from the case suggesting that the affordance of persistence offered by social media technology can actually hinder knowledge sharing once content reaches a certain level. Labelled as content clutter, it concerns the phenomenon whereby the amount of knowledge content becomes sufficient to discourage future knowledge sharing. As an organisation’s use of enterprise social media starts to mature, these findings serve as a starting point for future research concerned with how to effectively manage knowledge content in virtual communities in a way that encourages effective knowledge sharing

Regression analysis of knowledge sharing behavior / Norfadzilah Abdul Razak, Ramita Abdul Rahim and Maimunah Md.

This paper aims to explore three predictors of Theory Planned Behaviour (attitude, subjective norm and Perceived Behaviors Control) towards the knowledge sharing behavior. Knowledge sharing behavior has become a major issue and is commonly highlighted in the study of knowledge management. Researchers have given serious attention to identify the determinants of knowledge sharing behavior. Employees have to be motivated to share their knowledge and experience in the workplace. In order to influence knowledge sharing behavior among employees, organizations need to understand the tools that drive employees to share their knowledge willingly with others. This paper discusses three predictors of Theory Planned Behavior which have significantly influenced knowledge sharing behavior. A questionnaire survey was administered to the selected group of employees from tourism and hospitality industries in Cyberjaya Malaysia. The 207 employees were participating in this research study. The instrument was adapted from previous study. The result reveals that an absence of attitude is not significantly related to knowledge sharing behavior. However, subjective norms and perceived behavior control relate significantly. This study implies that changes of attitude in individual promote and encourage knowledge sharing behavior positively. The findings of this study proposed to the organization to influence employee to embed the knowledge sharing culture to the employee. The organization needs to change the attitude of employee in term of willingness of them to share knowledge with co-workers. The possibilities of this circumstance happen because of lack awareness of knowledge sharing benefits, lack of rewards and recognition to their contribution and competition among themselves which need to do further study

Key Factors to Promote Knowledge Sharing in Karachi Pharmaceutical Industry

The basic cause of this study is to investigate the key factors to promote knowledge sharing in Karachi Pharmaceutical Industry. Organizational employees are the main part for the effective performance of overall business and need to communicate proper information and knowledge from management as well as between employees to perform batter task and to maintain a level of satisfaction and it is possible through effective knowledge sharing system. Several published studies are available in this matter to highlight the importance of knowledge sharing with observing the different industries. To get done the goal of this study, a close ended type questionnaire by the approach of Likert scaling were prepared for the collection of data with sample size of about 110-130 from different national and multinational pharmaceutical companies of Karachi and contacted to the employees of lower to top management of head office staff, sales and production people having the qualification up to masters. The results are showing that main factors are Organizational Culture and Organizational Structure which are important to maintain the level of knowledge sharing thus helping organization to make improvement in this regard. This study is limited only to the Karachi pharmaceutical industry due to time and cost and recommended for further research in other cities of Pakistan with special reference to pharmaceutical industry for knowledge sharing. Key Words:  Knowledge Sharing, Karachi Pharmaceutical Industry

Knowledge-sharing adoption in Saudi Universities' E-learning communities

Technology revolution in recent years has increased the demand for the provision of e-learning. However, academic staff lack the knowledge-sharing attitude in e-learning communities. The aim of this research is to investigate the various factors of knowledge-sharing adoption for e-learning communities in Saudi Arabia. Therefore, a framework aimed at sharing knowledge within the e-learning communities is developed. Data has been collected from public universities in Saudi Arabia. Partial Least Square approach has been applied to analyse the data. The results shows knowledge-sharing individual factors (such as openness in communication, interpersonal trust), technology acceptance factors (perceived usefulness and perceived ease of use) significantly influence knowledge-sharing attitude while the relationship between people self-motivation and knowledge-sharing attitude is insignificant. Among other factors, subjective norm and attitude significantly impact behavioural intention toward knowledgesharing adoption in Saudi universities' e-learning communities

Social Capital Sebagai Mediator Antara Trust Dan Knowledge Sharing Studi Empiris Di Minimarket

The objective of this study is to identify the relation between trust, social capital, and knowledge sharing of mini market employee in Bandung. Employee have to depend on trust in their cooperative activities to justify their expected benefits from the knowledge sharing. Hence, cooperative act as mediator between trust and knowledge sharing. Knowledge sharing is an activity through which knowledge (namely, information, skills, or expertise) is exchanged among people, friends, families, communities or organizations; they are social processedfacilitated by social capital. The results of the analysis highlight significance relationship between trust – knowledge sharing and trust – knowledge sharing via social capital as mediator. As a result, trust is highly overrated as a main driver of knowledge sharing. Hence, social capital plays important role in knowledge sharing process, not trust