Developing Learning System Continuance with Teachers and Students: Case Study of the Echo360 Lecture Capturing System

Research on learning system continuance has been focused mostly on students’ conscious behaviour. While the institutional decision to adopt and sustain the deployment of a new technology provides strong support for organisational adoption, the key factor for achieving long-term continuance relies on individual behaviour from different stakeholders, e.g., students, support staff and teachers. Existing literature on Information Systems (IS) continuance, however, suffers from weaknesses. On the one hand, perceptions from other stakeholders, such as teachers and support staff, are often neglected in the literature. On the other hand, there is a theoretical gap in explaining continuance behaviour through traditional models because unconscious automatic behaviour (e.g., IS habit) plays a more critical role in influencing continuance behaviour than previously expected. This study takes a qualitative approach to identify perceptions from students and teachers on which features and usage patterns of a lecture capturing system (Echo360) would develop long-term continuance behaviour through both conscious and unconscious behaviours. Our results suggest that long-term continuance can be achieved by a combination of Information Technology (IT) artefact extension (e.g., providing better search functionality and multimedia tagging) and developed IS habits through curriculum design

An Exploratory Study of Personalization and Learning Systems Continuance

Learning systems are widely adopted by institutions worldwide in the new millennium. The challenge on utilization of learning systems is switched from users’ pre-acceptance behaviours (whether they are likely to adopt learning systems) to post-acceptance behaviours (whether they will continue to use the learning systems). It is commonly expected that successfully adopted learning systems that have, at one time, been perceived as being useful and easy to use would likely achieve a high rate of user continuance. However, reality can be different as user continuance is often not as high as expected. The continuance of learning systems draws our attention because the investment in institutionalizing a learning system is huge. There is also a theoretical gap between technology acceptance and system continuance for which continuance behaviour cannot be explained by traditional technology acceptance models. This study extends a post-adoption model on habit and IS continuance to investigate the effect of personalization (which includes personal content management, personal time management and privacy control) on learning system continuance. Empirical results suggest that personalization has a positive influence on perceived usefulness and habit, but does not directly influence continuance intention

Determinants of continuance intention of RFID in Australian livestock industry: An empirical study

The purpose of this study is to develop and refine a theoretical framework to examine the continuance intention of Radio Frequency Identification (RFID) technology in Australian livestock industry. A mixed-method research approach, consisting qualitative and quantitative, has been taken for this study. The findings of this study show that the continued RFID usage intention is influenced by satisfaction from current use, and confirmation of expectations. As a practical contribution, the findings of this study can be addressed by the Australian agricultural agencies as an acid-test of its current and future mandatory RFID policy. Policymakers can compare their experience with the findings of this study, evaluate the past, and reassess the future. As a theoretical contribution, this study is a first of its kind considering and incorporating 'adoption' in a confirmation-satisfaction framework to examine the continued usage behaviour of RFID

Enhancing customer service experience through customer involvement and familiarity in Malaysian public universities / Mazlina Mamat ...[et al.]

Growing competition among Malaysian public universities makes it imperative to understand the important role of customer service experience in today’s higher education service environment. As a pillar of the university, Academic Affairs Department (AAD) isentrusted to meet the needs and demands of its customers especially the academic staff of the university. In service organizations, like public universities, employee (academic staff) service experience directly correlates with student satisfaction and university performance. Therefore, it is crucial to understand the factors that influence academic staff’s service experience. Hence, the primary focus of this study is to examine the relationship of involvement and familiarity in influencing customer service experience amongacademic staff in Malaysian public universities. The research model hypothesized that customer involvement and familiarity have significant impact on customer service experience. The study employed a quantitative research. The survey method was utilized and for data collection, a self-administered questionnaire was constructed to gather data from 454 Malaysian public universities’ academic staff. Proportionate stratified random sampling was utilized in this study. Correlation analysisandhierarchical regression analysis were used to analyse the data. All research questions and objectives were answered by performing hierarchical regression analysis. The findings revealed significant relationships between customer involvement and familiarity and customer service experience. Overall,this study provided supportthe importance of highlighting customer involvement and familiarity in managing academic staff’s customer service experience. The results offer several theoretical and practical implications to Malaysian public universities’ administrators, particularly the AAD and also to policy makers and other practitioners especially in designing effective customer service experience strategie

AN INVESTIGATION OF THE ROLE OF DEPENDENCY IN PREDICTING CONTINUANCE INTENTION TO USE UBIQUITOUS MEDIA SYSTEMS: COMBINING A MEDIA SYTEM PERSPECTIVE WITH EXPECTATION-CONFIRMATION THEORIES

The mobile telecommunications landscape has evolved into a highly competitive and complex ecosystem composed of network operators, mobile device manufacturers as well as software, content and service providers. This major shift has strongly impacted the fundamental nature of mobile devices which have now become complex multi-purpose, multi-context ubiquitous media systems. Such change has engendered an urgent need to revisit our understanding of mobile device usage through the lens of theories that encompass the multifaceted nature of ubiquitous systems. Relying on a media perspective, the paper investigates the role of individual media dependency in predicting continuance intention to use ubiquitous media systems. Data collected from 150 smartphone users were used to test the developed conceptual model. The results confirmed the overall effect of ubiquitous media systems dependency on individuals´ reasoned continuance usage decision. The findings suggest that the level of dependency towards a ubiquitous media system inflates the perceived positive attributes about the system: perceived usefulness and perceived ease of use, as well as the cognitive appraisal about the discrepancies between initial expectations and post-use performance. Theoretical and practical implications developed from these findings are then discussed

Antecedents of Continuance Intention of RFID Technology in Western Australian Farms

In literature, adoption and continuance of an innovation have been considered as discrete events and discussed in separate models. This study argues that these are interrelated and continuous processes. The objective of this study is to investigate the adoption and continuance behaviour of a technological innovation in a single framework taking Radio Frequency Identification (RFID) as the context. Applying the quantitative research approach, this study finds that external environment, the technology itself, and the organization factors influence RFID adoption whereas the continuance of RFID technology is dependent on confirmation and satisfaction from using the technology. Moreover, confirmation is the immediate next stage of adoption where the adopters justify their adoption decision and take required actions and/or adjustments. Data were analysed using Partial Least Square (PLS)- based Structured Equation Modelling (SEM) tool. The discussion and implications on the findings are discussed in detail

Living with ERP: A Sand Clock Model of End User Problems

Although a number of studies highlighted problems related to ERP systems, most of these studies focus on the problems during the project and implementation stages but not during the post-implementation process. Problems encountered in the process of using ERP would hinder the effective exploitation and the extended and continued use of ERP systems and their value to organisations. This paper investigates the different types of problems (operational, supervisory and managerial) users faced in using ERP. The paper adopts a qualitative method and uses data collected from two cases and 26 interviews to inductively develop a theoretical model in classifying ERP usage problems. A sand clock model of ERP usage problem is formulated to classify the identified problems into data quality, system quality, interface and infrastructure. The theoretical contribution of this paper is in gaining deeper insight on the impediments to effective use of ERP. From the practical point of view, this paper could assist managers to reach the sources of problems encountered by end-users and overcoming them

The Determinants of the Post-Adoption Satisfaction of Educators with an E-Learning System

This paper examines factors that influence the post-adoption satisfaction of educators with e-learning systems. Based on the expectation-confirmation framework, we propose a research model that demonstrates how post-adoption beliefs affect post-adoption satisfaction. The model was tested at a university by educators (n = 175) who use an e-learning platform to conduct their teaching. The results suggest that post-adoption satisfaction is driven by confirmation, perceived system quality, perceived usefulness, perceived work compatibility and perceived support. These core determinants of satisfaction explained around 83% of the total variance of satisfaction in this study