Business process management tools as a measure of customer-centric maturity

In application of business process management (BPM) tools in European commercial sectors, this paper examines current maturity of customer centricity construct (CC) as an emerging dimension of competition and as a potential strategic management direction for the future of business. Processes are one of the key components of transformation in the CC roadmap. Particular departments are more customer orientated than others, and processes, customer-centric expertise, and approach can be built and utilized starting from them. Positive items within a current business process that only involve minor modification could be the basis for that. The evidence of movement on the customer-centric roadmap is found. BPM in European telecommunications, banking, utility and retail sector supports roadmap towards customer-centricity in process view, process alignment and process optimization. However, the movement is partial and not flawless, as BPM hasn’t been inquired for supporting many of customer-centric dimensions

Interview with Adam Broomberg and Oliver Chanarin

No description supplie

Talking about routines in the field: the emergence of organizational capabilities in a new cellular phone network company

No abstract availabl

Film policy and the emergence of the cross-cultural: exploring crossover cinema in Flanders (Belgium)

With several films taking on a cross-cultural character, a certain ‘crossover trend’ may be observed within the recent upswing of Flemish cinema (a subdivision of Belgian cinema). This trend is characterized by two major strands: first, migrant and diasporic filmmakers finally seem to be emerging, and second, several filmmakers tend to cross the globe to make their films, hereby minimizing links with Flemish indigenous culture. While paying special attention to the crucial role of film policy in this context, this contribution further investigates the crossover trend by focusing on Turquaze (2010, Kadir Balci) and Altiplano (2009, Peter Brosens & Jessica Woodworth)

Policies for strategic territorial development.Inter-municipality association as a form of network governance: the Italian experience

This paper will discuss the problems involving the forms of association between municipalities in North East Italy from the European perspective. These forms of association may be defined as examples of inter-municipality networks: a concept that allows us to shift emphasis from the rigidity in the organizational structure of every local authority to the flexibility and functionality of relations between the actors in terms of the policies that they mean to share and the different network rationales used according to the choice of the governance model enacted. Planning and encouraging the construction of polycentric networks such as the Union of Municipalities means recognizing and sustaining a governance of functional interdependence, which is at the basis of both the associated administration of services in a homogenous area and strategic planning over a „vast area?, via joint action and shared decision-making between the local authorities. This represents a decisive step towards the practice of functional federalism and the construction of new forms of “network” polity.network governance, public management, local government, strategic planning, regional studies.