The Implementation Guidelines of Digital Document Management System for Malaysia Public Sector: Expert Review

Digital Document Management System (DDMS) is a system adopted by the Malaysian Public sector for managing documents and records. Despite giving many benefits, the adoption of the system is still below satisfaction. A guideline should be in place to accelerate the adoption rate of such a system. Accordingly, a guideline for DDMS implementation is proposed as was suggested in a previous study involving 439 DDMS users by the same authors. The proposed guidelines consist of 6 main factors which are: system capability; implementation policy; security, training; awareness programs, and top management/team members (colleague) supports. This paper aims to verify the content of the proposed guidelines in order to seek for its suitability in the Malaysian public sector context. Data was collected via a face-to-face interview with four panels of experts (practitioners) who have vast experience in DDMS implementation. The finding thence confirmed and verified the content of the proposed guidelines. The proposed guidelines is expected to assist the DDMS implementation team especially the three leading agencies such as the Malaysian Administrative Modernization and Management Planning Unit (MAMPU), Chief Government Security Office (CGSO) and the National Archives of Malaysia (NAM) in coordinating and planning for the implementation of DDMS initiative at the agencies level vis-a-vis increase the level of user adoption. This guideline also can be used as a reference to develop a detailed DDMS implementation policy by the committee and the project team

Evaluation of Social Media in Digital Supply Chain Management

In the past few years, many economies implement a social media-based digital supply chain management application for improving performance. However, there is problem regrading e-participation because of low level of participation by the public. The solution for improving public e-participation is by make a media for public do the e-participation, the media is social media-based digital supply chain management application. In fact, when a economy already implement the application, the participation is low. The purpose of this research is to identify factors that affecting behavior intention of public for do the e-participation using social media-based digital supply chain management application. In this research there are 203 social media-based digital supply chain management application users in Special Capital Region of Jakarta (Jakarta Aman application) that becoming research subject for evaluating the application for future development or references for other economy. The methodology approach for this study is based on combining many models such as Delon and McLean’s IS Success Model and TPB as the main model. Also combining external factors from existing studies that affecting attitude toward using the application. This paper can become references and contributing for making reader to understand more regrading people behavior for adopting social media-based digital supply chain management application to engage in e-participation. Social media can be an invaluable tool for supply chain professionals looking to identify new innovations, understand commodity and pricing trends, capture best practices, and collaborate with stakeholders, peers, and suppliers

Designing Mobile Applications for Citizen Participation in Urban Planning

As a result of the increasing requirements for urban planning, a paradigm shift towards citizen participation has evolved to collaboratively address enhancing urban challenges and social conflicts. Past projects have examined urban citizen participation processes and methods to support citizen participation. However, the challenges in the domain of informing, encouraging, and enabling participation at any time are not sufficiently examined and less attention was devoted to urban participation through mobile applications, even if required devices are widely used and can enable permanent communication channels between citizens and planning authorities. Therefore, a design science research project was initiated to examine how to design mobile applications to support citizen participation in urban planning projects. In this paper, the findings of the first cycle are presented including issues, meta-requirements, design principles, the development of a mock-up, and its evaluation to provide insight into the design of mobile applications for citizen participation

The Influence of Social Media and Trust in Institutions on Digital Participation in Indonesia

The utilization of social media by state institutions holds great promise in fostering digital innovation. However, its current implementation remains limited to one-way information dissemination. Hence, this study aims to explore how social media can play a pivotal role in encouraging community digital participation, particularly concerning the adoption of digital rupiah. Additionally, it investigates the influence of institutional trust on digital participation, as higher public trust is presumed to facilitate greater engagement in digital initiatives. Employing a confirmatory quantitative approach, the research hypothesis was rigorously tested. A total of 300 responses were collected through an online survey conducted via Google Forms. These responses were subsequently subjected to analysis using Partial Least Squares Structural Equation Modeling (PLS-SEM) via the SmartPLS 3.0 tool. The study's findings indicate a substantial positive effect of social media on digital participation. However, contrary to expectations, the level of trust in institutions was not found to have a significant effect on digital participation. These results shed light on the significance of social media as a catalyst for community involvement in digital initiatives, offering valuable insights for policymakers and institutions seeking to enhance digital adoption and innovation within the community

Are Security, Data Privacy and Ethics already a preferred factor for consumer’s brand choice in Portugal? The Influence of Security, Data Privacy and Ethics on Consumers’ Brand Choice in Portugal

Dissertation presented as the partial requirement for obtaining a Master's degree in Data Driven Marketing, specialization in Digital Marketing and AnalyticsDue to global events, first the GDPR, then the Covid-19 Pandemic and finally the Digital Transformation, consumers are more aware of data privacy, security and ethics issues. However, in Portugal, it is uncertain whether consumers are prioritizing these factors online. They are interested in digital trends and are aware of data privacy and security issues, but there is a gap in studies explaining the impact of security, data privacy and ethics as a factor on consumer’s brand choice in an online store or when viewing content on social media. In this way, the present study fills this gap, and if this is not confirmed, it is considered whether they consider two, one or none. Therefore, a conceptual model was developed to explain the relationship between these factors and consumers' choice brand by formulating hypotheses. Once the model was created, an online questionnaire was developed. A total of 163 valid responses were obtained, from a nonprobabilistic random sample. Data were analyzed with the statistical software IBM SPSS using linear regression methods, Pearson tests, and ANOVA. In analyzing the results, it was found that Brand Perception has no influence on Brand Choice, Security and Ethics moderate the effect of Brand Perception over Brand Choice e Data Privacy does not moderate the effect of Brand Perception over Brand Choice. In terms of socio-demographics variables, age, region, academic degree and professional status showed no influence of Brand Perception on Brand Choice

Exploring the Determinants of Digital Content Adoption By Academics: The Moderating Role of Environmental Concerns and Price Value

The study investigates the underlying motives facilitating users’ continuance intention for digital content in academic settings. Extending the expectation confirmation model of IS continuance (ECM-ISC), the study proposes a conceptual model by incorporating personal and technological antecedents of users’ continuance intention for digital content. In addition, users’ environmental concerns and price value are considered as potential moderators in the relationship between their satisfaction and continuance intention for digital content. An online survey was used to collect data from 311 digital content users of a large public university in Saudi Arabia. Structural equation modeling was used to test the relationships in the conceptual model. The results obtained from SmartPLS 3.2 confirm that compatibility, convenience, self-efficacy, and facilitating conditions are the predictors of confirmation and usefulness of digital content. The confirmation of expectations and perceived usefulness result in greater satisfaction with the digital content, which in turn leads to users’ continuance intention. In addition, the article provides empirical evidence for the impact of environmental concerns on the satisfaction–continuance intention relationship, thus opening a novel research debate. The study is expected to offer new insights both for academicians and managers of digital content

evidence from a South American country

Pazmiño-Sarango, M., Naranjo-Zolotov, M., & Cruz-Jesus, F. (2021). Assessing the drivers of the regional digital divide and their impact on eGovernment services: evidence from a South American country. Information Technology and People. [Advanced online publication in 21 September 2021]. https://doi.org/10.1108/ITP-09-2020-0628Purpose: The paper explores the main drivers of the regional-level digital divide in Ecuadorian cities and the extent to which the information and communication technology (ICT) adoption by citizens influences local-level policymakers' decisions to develop eGovernment services. Design/methodology/approach: The paper used an exploratory approach. The authors empirically assessed the provision of eGovernment services in each of the 36 Ecuadorian local governments following the Local Online Service Index (LOSI) measurement scale proposed by the United Nations, and then evaluated the drivers of the eGovernment divide at a local level. Ordinary least squares regression analysis was used. Findings: The findings indicate that the digital divide is driven by income and education disparities, and that eGovernment availability is driven by ICT use. It appears that proper attention to technology use by its citizens is not being given by local-level policymakers in Ecuador when they devise their eGovernment strategy. Research limitations/implications: Because the data were available at different levels of aggregation, there may be some inaccuracy of the indicators and lack of generalizability. Researchers are encouraged to test this hypotheses with data at lower levels of aggregation and from different latitudes to provide a comparative view between countries. Practical implications: The paper includes implications for policymakers and local authorities regarding how the limitations on eGovernment development may be mitigated. Originality/value: This study fulfils the need to assess digital development and its impact on eGovernment services at a city level in a developing country.authorsversionepub_ahead_of_prin