Ambient awareness: From random noise to digital closeness in online social networks

AbstractAmbient awareness refers to the awareness social media users develop of their online network in result of being constantly exposed to social information, such as microblogging updates. Although each individual bit of information can seem like random noise, their incessant reception can amass to a coherent representation of social others. Despite its growing popularity and important implications for social media research, ambient awareness on public social media has not been studied empirically. We provide evidence for the occurrence of ambient awareness and examine key questions related to its content and functions. A diverse sample of participants reported experiencing awareness, both as a general feeling towards their network as a whole, and as knowledge of individual members of the network, whom they had not met in real life. Our results indicate that ambient awareness can develop peripherally, from fragmented information and in the relative absence of extensive one-to-one communication. We report the effects of demographics, media use, and network variables and discuss the implications of ambient awareness for relational and informational processes online

Grounded Visual Analytics: A New Approach to Discovering Phenomena in Data at Scale

We introduce Grounded Visual Analytics, a new method that integrates qualitative and quantitative approaches in order to help investigators discover patterns about human activity. Investigators who develop or study systems often use log data, which keeps track of interactions their participants perform. Discovering and characterizing patterns in this data is important because it can help guide interactive computing system design. This new approach integrates Visual Analytics, a field that investigates Information Visualization and interactive machine learning, and Grounded Theory, a rigorous qualitative research method for discovering nuanced understanding of qualitative data. This dissertation defines and motivates this new approach, reviews relevant existing tools, builds the Log Timelines system. We present and analyze six case studies that use Log Timelines, a probe that we created in order explore Grounded Visual Analytics. In a series of case studies, we collaborate with a participant-investigator on their own project and data. Their use of Grounded Visual Analytics generates ideas about how future research can bridge the gap between qualitative and quantitative methods

The Shapes of Cultures: A Case Study of Social Network Sites/Services Design in the U.S. and China

With growing popularity of the use of social network sites/services (SNSs) throughout the world, the global dominance of SNSs designed in the western industrialized countries, especially in the United Sates, seems to have become an inevitable trend. As internationalization has become a common practice in designing SNSs in the United States, is localization still a viable practice? Does culture still matter in designing SNSs? This dissertation aims to answer these questions by comparing the user interface (UI) designs of a U.S.-based SNS, Twitter, and a China-based SNS, Sina Weibo, both of which have assumed an identity of a “microblogging” service, a sub category of SNSs. This study employs the theoretical lens of the theory of technical identity, user-centered website cultural usability studies, and communication and media studies. By comparing the UI designs, or the “form,” of the two microblogging sites/services, I illustrate how the social functions of a technological object as embedded and expressed in the interface designs are preserved or changed as the technological object that has developed a relatively stable identity (as a microblogging site/service) in one culture is transferred between the “home” culture and another. The analysis in this study focuses on design elements relevant to users as members of networks, members of audience, and publishers/broadcasters. The results suggest that the designs carry disparate biases towards modes of communication and social affordances, which indicate a shift of the identity of microblogging service/site across cultures

Exploring the relationship between social network sites and the consumption of cultural goods through the lens of affordances

This thesis presents research theorising the use of social network sites (SNS) for the consumption of cultural goods. SNS are Internet-based applications that enable people to connect, interact, discover, and share user-generated content. They have transformed communication practices and are facilitating users to present their identity online through the disclosure of information on a profile. SNS are especially effective for propagating content far and wide within a network of connections. Cultural goods constitute hedonic experiential goods with cultural, artistic, and entertainment value, such as music, books, films, and fashion. Their consumption is culturally dependant and they have unique characteristics that distinguish them from utilitarian products. The way in which users express their identity on SNS is through the sharing of cultural interests and tastes. This makes cultural good consumption vulnerable to the exchange of content and ideas that occurs across an expansive network of connections within these social systems. This study proposes the lens of affordances to theorise the use of social network sites for the consumption of cultural goods. Qualitative case study research using two phases of data collection is proposed in the application of affordances to the research topic. The interaction between task, technology, and user characteristics is investigated by examining each characteristic in detail, before investigating the actual interaction between the user and the artifact for a particular purpose. The study contributes to knowledge by (i) improving our understanding of the affordances of social network sites for the consumption of cultural goods, (ii) demonstrating the role of task, technology and user characteristics in mediating user behaviour for user-artifact interactions, (iii) explaining the technical features and user activities important to the process of consuming cultural goods using social network sites, and (iv) theorising the consumption of cultural goods using SNS by presenting a theoretical research model which identifies empirical indicators of model constructs and maps out affordance dependencies and hierarchies. The study also provides a systematic research process for applying the concept of affordances to the study of system use

Revisiting Urban Dynamics through Social Urban Data:

The study of dynamic spatial and social phenomena in cities has evolved rapidly in the recent years, yielding new insights into urban dynamics. This evolution is strongly related to the emergence of new sources of data for cities (e.g. sensors, mobile phones, online social media etc.), which have potential to capture dimensions of social and geographic systems that are difficult to detect in traditional urban data (e.g. census data). However, as the available sources increase in number, the produced datasets increase in diversity. Besides heterogeneity, emerging social urban data are also characterized by multidimensionality. The latter means that the information they contain may simultaneously address spatial, social, temporal, and topical attributes of people and places. Therefore, integration and geospatial (statistical) analysis of multidimensional data remain a challenge. The question which, then, arises is how to integrate heterogeneous and multidimensional social urban data into the analysis of human activity dynamics in cities? To address the above challenge, this thesis proposes the design of a framework of novel methods and tools for the integration, visualization, and exploratory analysis of large-scale and heterogeneous social urban data to facilitate the understanding of urban dynamics. The research focuses particularly on the spatiotemporal dynamics of human activity in cities, as inferred from different sources of social urban data. The main objective is to provide new means to enable the incorporation of heterogeneous social urban data into city analytics, and to explore the influence of emerging data sources on the understanding of cities and their dynamics.  In mitigating the various heterogeneities, a methodology for the transformation of heterogeneous data for cities into multidimensional linked urban data is, therefore, designed. The methodology follows an ontology-based data integration approach and accommodates a variety of semantic (web) and linked data technologies. A use case of data interlinkage is used as a demonstrator of the proposed methodology. The use case employs nine real-world large-scale spatiotemporal data sets from three public transportation organizations, covering the entire public transport network of the city of Athens, Greece.  To further encourage the consumption of linked urban data by planners and policy-makers, a set of webbased tools for the visual representation of ontologies and linked data is designed and developed. The tools – comprising the OSMoSys framework – provide graphical user interfaces for the visual representation, browsing, and interactive exploration of both ontologies and linked urban data.   After introducing methods and tools for data integration, visual exploration of linked urban data, and derivation of various attributes of people and places from different social urban data, it is examined how they can all be combined into a single platform. To achieve this, a novel web-based system (coined SocialGlass) for the visualization and exploratory analysis of human activity dynamics is designed. The system combines data from various geo-enabled social media (i.e. Twitter, Instagram, Sina Weibo) and LBSNs (i.e. Foursquare), sensor networks (i.e. GPS trackers, Wi-Fi cameras), and conventional socioeconomic urban records, but also has the potential to employ custom datasets from other sources. A real-world case study is used as a demonstrator of the capacities of the proposed web-based system in the study of urban dynamics. The case study explores the potential impact of a city-scale event (i.e. the Amsterdam Light festival 2015) on the activity and movement patterns of different social categories (i.e. residents, non-residents, foreign tourists), as compared to their daily and hourly routines in the periods  before and after the event. The aim of the case study is twofold. First, to assess the potential and limitations of the proposed system and, second, to investigate how different sources of social urban data could influence the understanding of urban dynamics. The contribution of this doctoral thesis is the design and development of a framework of novel methods and tools that enables the fusion of heterogeneous multidimensional data for cities. The framework could foster planners, researchers, and policy makers to capitalize on the new possibilities given by emerging social urban data. Having a deep understanding of the spatiotemporal dynamics of cities and, especially of the activity and movement behavior of people, is expected to play a crucial role in addressing the challenges of rapid urbanization. Overall, the framework proposed by this research has potential to open avenues of quantitative explorations of urban dynamics, contributing to the development of a new science of cities

Revisiting Urban Dynamics through Social Urban Data

The study of dynamic spatial and social phenomena in cities has evolved rapidly in the recent years, yielding new insights into urban dynamics. This evolution is strongly related to the emergence of new sources of data for cities (e.g. sensors, mobile phones, online social media etc.), which have potential to capture dimensions of social and geographic systems that are difficult to detect in traditional urban data (e.g. census data). However, as the available sources increase in number, the produced datasets increase in diversity. Besides heterogeneity, emerging social urban data are also characterized by multidimensionality. The latter means that the information they contain may simultaneously address spatial, social, temporal, and topical attributes of people and places. Therefore, integration and geospatial (statistical) analysis of multidimensional data remain a challenge. The question which, then, arises is how to integrate heterogeneous and multidimensional social urban data into the analysis of human activity dynamics in cities?  To address the above challenge, this thesis proposes the design of a framework of novel methods and tools for the integration, visualization, and exploratory analysis of large-scale and heterogeneous social urban data to facilitate the understanding of urban dynamics. The research focuses particularly on the spatiotemporal dynamics of human activity in cities, as inferred from different sources of social urban data. The main objective is to provide new means to enable the incorporation of heterogeneous social urban data into city analytics, and to explore the influence of emerging data sources on the understanding of cities and their dynamics.  In mitigating the various heterogeneities, a methodology for the transformation of heterogeneous data for cities into multidimensional linked urban data is, therefore, designed. The methodology follows an ontology-based data integration approach and accommodates a variety of semantic (web) and linked data technologies. A use case of data interlinkage is used as a demonstrator of the proposed methodology. The use case employs nine real-world large-scale spatiotemporal data sets from three public transportation organizations, covering the entire public transport network of the city of Athens, Greece.  To further encourage the consumption of linked urban data by planners and policy-makers, a set of webbased tools for the visual representation of ontologies and linked data is designed and developed. The tools – comprising the OSMoSys framework – provide graphical user interfaces for the visual representation, browsing, and interactive exploration of both ontologies and linked urban data.  After introducing methods and tools for data integration, visual exploration of linked urban data, and derivation of various attributes of people and places from different social urban data, it is examined how they can all be combined into a single platform. To achieve this, a novel web-based system (coined SocialGlass) for the visualization and exploratory analysis of human activity dynamics is designed. The system combines data from various geo-enabled social media (i.e. Twitter, Instagram, Sina Weibo) and LBSNs (i.e. Foursquare), sensor networks (i.e. GPS trackers, Wi-Fi cameras), and conventional socioeconomic urban records, but also has the potential to employ custom datasets from other sources.  A real-world case study is used as a demonstrator of the capacities of the proposed web-based system in the study of urban dynamics. The case study explores the potential impact of a city-scale event (i.e. the Amsterdam Light festival 2015) on the activity and movement patterns of different social categories (i.e. residents, non-residents, foreign tourists), as compared to their daily and hourly routines in the periods  before and after the event. The aim of the case study is twofold. First, to assess the potential and limitations of the proposed system and, second, to investigate how different sources of social urban data could influence the understanding of urban dynamics.  The contribution of this doctoral thesis is the design and development of a framework of novel methods and tools that enables the fusion of heterogeneous multidimensional data for cities. The framework could foster planners, researchers, and policy makers to capitalize on the new possibilities given by emerging social urban data. Having a deep understanding of the spatiotemporal dynamics of cities and, especially of the activity and movement behavior of people, is expected to play a crucial role in addressing the challenges of rapid urbanization. Overall, the framework proposed by this research has potential to open avenues of quantitative explorations of urban dynamics, contributing to the development of a new science of cities

Inferring interestingness in online social networks

Information sharing and user-generated content on the Internet has given rise to the increased presence of uninteresting and ‘noisy’ information in media streams on many online social networks. Although there is a lot of ‘interesting’ information also shared amongst users, the noise increases the cognitive burden in terms of the users’ abilities to identify what is interesting and may increase the chance of missing content that is useful or important. Additionally, users on such platforms are generally limited to receiving information only from those that they are directly linked to on the social graph, meaning that users exist within distinct content ‘bubbles’, further limiting the chance of receiving interesting and relevant information from outside of the immediate social circle. In this thesis, Twitter is used as a platform for researching methods for deriving “interestingness” through popularity as given by the mechanism of retweeting, which allows information to be propagated further between users on Twitter’s social graph. Retweet behaviours are studied, and features; such as those surrounding Tweet audience, information redundancy, and propagation depth through path-length, are uncovered to help relate retweet action to the underlying social graph and the communities it represents. This culminates in research into a methodology for assigning scores to Tweets based on their ‘quality’, which is validated and shown to perform well in various situations

Using Web Archives to Enrich the Live Web Experience Through Storytelling

Much of our cultural discourse occurs primarily on the Web. Thus, Web preservation is a fundamental precondition for multiple disciplines. Archiving Web pages into themed collections is a method for ensuring these resources are available for posterity. Services such as Archive-It exists to allow institutions to develop, curate, and preserve collections of Web resources. Understanding the contents and boundaries of these archived collections is a challenge for most people, resulting in the paradox of the larger the collection, the harder it is to understand. Meanwhile, as the sheer volume of data grows on the Web, storytelling is becoming a popular technique in social media for selecting Web resources to support a particular narrative or story . In this dissertation, we address the problem of understanding the archived collections through proposing the Dark and Stormy Archive (DSA) framework, in which we integrate storytelling social media and Web archives. In the DSA framework, we identify, evaluate, and select candidate Web pages from archived collections that summarize the holdings of these collections, arrange them in chronological order, and then visualize these pages using tools that users already are familiar with, such as Storify. To inform our work of generating stories from archived collections, we start by building a baseline for the structural characteristics of popular (i.e., receiving the most views) human-generated stories through investigating stories from Storify. Furthermore, we checked the entire population of Archive-It collections for better understanding the characteristics of the collections we intend to summarize. We then filter off-topic pages from the collections the using different methods to detect when an archived page in a collection has gone off-topic. We created a gold standard dataset from three Archive-It collections to evaluate the proposed methods at different thresholds. From the gold standard dataset, we identified five behaviors for the TimeMaps (a list of archived copies of a page) based on the page’s aboutness. Based on a dynamic slicing algorithm, we divide the collection and cluster the pages in each slice. We then select the best representative page from each cluster based on different quality metrics (e.g., the replay quality, and the quality of the generated snippet from the page). At the end, we put the selected pages in chronological order and visualize them using Storify. For evaluating the DSA framework, we obtained a ground truth dataset of hand-crafted stories from Archive-It collections generated by expert archivists. We used Amazon’s Mechanical Turk to evaluate the automatically generated stories against the stories that were created by domain experts. The results show that the automatically generated stories by the DSA are indistinguishable from those created by human subject domain experts, while at the same time both kinds of stories (automatic and human) are easily distinguished from randomly generated storie

Visualization of analytic provenance for sensemaking

Sensemaking is an iterative and dynamic process, in which people collect data relevant to their tasks, analyze the collected information to produce new knowledge, and possibly inform further actions. During the sensemaking process, it is difficult for the human’s working memory to keep track of the progress and to synthesize a large number of individual findings and derived hypotheses, thus limits the performance. Analytic provenance captures both the data exploration process and and its accompanied reasoning, potentially addresses these information overload and disorientation problems. Visualization can help recall, revisit and reproduce the sensemaking process through visual representations of provenance data. More interesting and challenging, analytic provenance has the potential to facilitate the ongoing sensemaking process rather than providing only post hoc support. This thesis addresses the challenge of how to design interactive visualizations of analytic provenance data to support such an iterative and dynamic sensemaking. Its original contribution includes four visualizations that help users explore complex temporal and reasoning relationships hidden in the sensemaking problems, using both automatically and manually captured provenance. First SchemaLine, a timeline visualization, enables users to construct and refine narratives from their annotations. Second, TimeSets extends SchemaLine to explore more complex relationships by visualizing both temporal and categorical information simultaneously. Third, SensePath captures and visualizes user actions to enable analysts to gain a deep understanding of the user’s sensemaking process. Fourth, SenseMap visualization prevents users from getting lost, synthesizes new relationship from captured information, and consolidates their understanding of the sensemaking problem. All of these four visualizations are developed using a user-centered design approach and evaluated empirically to explore how they help target users make sense of their real tasks. In summary, this thesis contributes novel and validated interactive visualizations of analytic provenance data that enable users to perform effective sensemaking

A Ranking Approach to Summarising Twitter Home Timelines

The rise of social media services has changed the ways in which users can communicate and consume content online. Whilst online social networks allow for fast and convenient delivery of knowledge, users are prone to information overload when too much information is presented for them to read and process. Automatic text summarisation is a tool to help mitigate information overload. In automatic text summarisation, short summaries are generated algorithmically from extended text, such as news articles or scientific papers. This thesis addresses the challenges in applying text summarisation to the Twitter social network. It also goes beyond text, exploiting additional information that is unique to social networks to create summaries which are personal to an intended reader. Unlike previous work in tweet summarisation, the experiments here address the home timelines of readers, which contain the incoming posts from authors to whom they have explicitly subscribed. A novel contribution is made in this work the form of a large gold standard ($19,350$ tweets), the majority of which will be shared with the research community. The gold standard is a collection of timelines that have been subjectively annotated by the readers to whom they belong, allowing fair evaluation of summaries which are not limited to tweets of general interest, but which are specific to the reader. Where the home timeline is used by professional users for social media analysis, automatic text summarisation can be applied to give results which beat all baselines. In the general case, where no limitation is placed on the types of readers, personalisation features which exploit the relationship between author and reader and the reader's own previous posts, were shown to outperform both automatic text summarisation and all baselines