Exploring the Integration of Agent-Based Modelling, Process Mining, and Business Process Management through a Text Analytics–Based Literature Review

Agent-based modelling and business process management are two interrelated yet distinct concepts. To explore the relationship between these two fields, we conducted a systematic literature review to investigate existing methods and identify research gaps in the integration of agent-based modelling, process mining, and business process management. Our search yielded 359 research papers, which were evaluated using predefined criteria and quality measures. This resulted in a final selection of forty-two papers. Our findings reveal several research gaps, including the need for enhanced validation methods, the modelling of complex agents and environments, and the integration of process mining and business process management with emerging technologies. Existing agent-based approaches within process mining and business process management have paved the way for identifying the validation methods for performance evaluation. The addressed research gaps primarily concern validation before delving deeper into specific research topics. These include improved validation methods, modelling of complex agents and environments, and a preliminary exploration of integrating process mining and business process management with emerging technologies

Investigating business process elements: a journey from the field of Business Process Management to ontological analysis, and back

Business process modelling languages (BPMLs) typically enable the representation of business processes via the creation of process models, which are constructed using the elements and graphical symbols of the BPML itself. Despite the wide literature on business process modelling languages, on the comparison between graphical components of different languages, on the development and enrichment of new and existing notations, and the numerous definitions of what a business process is, the BPM community still lacks a robust (ontological) characterisation of the elements involved in business process models and, even more importantly, of the very notion of business process. While some efforts have been done towards this direction, the majority of works in this area focuses on the analysis of the behavioural (control flow) aspects of process models only, thus neglecting other central modelling elements, such as those denoting process participants (e.g., data objects, actors), relationships among activities, goals, values, and so on. The overall purpose of this PhD thesis is to provide a systematic study of the elements that constitute a business process, based on ontological analysis, and to apply these results back to the Business Process Management field. The major contributions that were achieved in pursuing our overall purpose are: (i) a first comprehensive and systematic investigation of what constitutes a business process meta-model in literature, and a definition of what we call a literature-based business process meta-model starting from the different business process meta-models proposed in the literature; (ii) the ontological analysis of four business process elements (event, participant, relationship among activities, and goal), which were identified as missing or problematic in the literature and in the literature-based meta-model; (iii) the revision of the literature-based business process meta-model that incorporates the analysis of the four investigated business process elements - event, participant, relationship among activities and goal; and (iv) the definition and evaluation of a notation that enriches the relationships between activities by including the notions of occurrence dependences and rationales

Bridging the gap between textual and formal business process representations

Tesi en modalitat de compendi de publicacionsIn the era of digital transformation, an increasing number of organizations are start ing to think in terms of business processes. Processes are at the very heart of each business, and must be understood and carried out by a wide range of actors, from both technical and non-technical backgrounds alike. When embracing digital transformation practices, there is a need for all involved parties to be aware of the underlying business processes in an organization. However, the representational complexity and biases of the state-of-the-art modeling notations pose a challenge in understandability. On the other hand, plain language representations, accessible by nature and easily understood by everyone, are often frowned upon by technical specialists due to their ambiguity. The aim of this thesis is precisely to bridge this gap: Between the world of the techni cal, formal languages and the world of simpler, accessible natural languages. Structured as an article compendium, in this thesis we present four main contributions to address specific problems in the intersection between the fields of natural language processing and business process management.A l’era de la transformació digital, cada vegada més organitzacions comencen a pensar en termes de processos de negoci. Els processos són el nucli principal de tota empresa i, com a tals, han de ser fàcilment comprensibles per un ampli ventall de rols, tant perfils tècnics com no-tècnics. Quan s’adopta la transformació digital, és necessari que totes les parts involucrades estiguin ben informades sobre els protocols implantats com a part del procés de digitalització. Tot i això, la complexitat i biaixos de representació dels llenguatges de modelització que actualment conformen l’estat de l’art sovint en dificulten la seva com prensió. D’altra banda, les representacions basades en documentació usant llenguatge natural, accessibles per naturalesa i fàcilment comprensibles per tothom, moltes vegades són vistes com un problema pels perfils més tècnics a causa de la presència d’ambigüitats en els textos. L’objectiu d’aquesta tesi és precisament el de superar aquesta distància: La distància entre el món dels llenguatges tècnics i formals amb el dels llenguatges naturals, més accessibles i senzills. Amb una estructura de compendi d’articles, en aquesta tesi presentem quatre grans línies de recerca per adreçar problemes específics en aquesta intersecció entre les tecnologies d’anàlisi de llenguatge natural i la gestió dels processos de negoci.Postprint (published version

Koostööäriprotsesside läbiviimine plokiahelal: süsteem

Tänapäeval peavad organisatsioonid tegema omavahel koostööd, et kasutada ära üksteise täiendavaid võimekusi ning seeläbi pakkuda oma klientidele parimaid tooteid ja teenuseid. Selleks peavad organisatsioonid juhtima äriprotsesse, mis ületavad nende organisatsioonilisi piire. Selliseid protsesse nimetatakse koostööäriprotsessideks. Üks peamisi takistusi koostööäriprotsesside elluviimisel on osapooltevahelise usalduse puudumine. Plokiahel loob detsentraliseeritud pearaamatu, mida ei saa võltsida ning mis toetab nutikate lepingute täitmist. Nii on võimalik teha koostööd ebausaldusväärsete osapoolte vahel ilma kesksele asutusele tuginemata. Paraku on aga äriprotsesside läbiviimine selliseid madala taseme plokiahela elemente kasutades tülikas, veaohtlik ja erioskusi nõudev. Seevastu juba väljakujunenud äriprotsesside juhtimissüsteemid (Business Process Management System – BPMS) pakuvad käepäraseid abstraheeringuid protsessidele orienteeritud rakenduste kiireks arendamiseks. Käesolev doktoritöö käsitleb koostööäriprotsesside automatiseeritud läbiviimist plokiahela tehnoloogiat kasutades, kombineerides traditsioonliste BPMS- ide arendusvõimalused plokiahelast tuleneva suurendatud usaldusega. Samuti käsitleb antud doktoritöö küsimust, kuidas pakkuda tuge olukordades, milles uued osapooled võivad jooksvalt protsessiga liituda, mistõttu on vajalik tagada paindlikkus äriprotsessi marsruutimisloogika muutmise osas. Doktoritöö uurib tarkvaraarhitektuurilisi lähenemisviise ja modelleerimise kontseptsioone, pakkudes välja disainipõhimõtteid ja nõudeid, mida rakendatakse uudsel plokiahela baasil loodud äriprotsessi juhtimissüsteemil CATERPILLAR. CATERPILLAR-i süsteem toetab kahte lähenemist plokiahelal põhinevate protsesside rakendamiseks, läbiviimiseks ja seireks: kompileeritud ja tõlgendatatud. Samuti toetab see kahte kontrollitud paindlikkuse mehhanismi, mille abil saavad protsessis osalejad ühiselt otsustada, kuidas protsessi selle täitmise ajal uuendada ning anda ja eemaldada osaliste juurdepääsuõigusi.Nowadays, organizations are pressed to collaborate in order to take advantage of their complementary capabilities and to provide best-of-breed products and services to their customers. To do so, organizations need to manage business processes that span beyond their organizational boundaries. Such processes are called collaborative business processes. One of the main roadblocks to implementing collaborative business processes is the lack of trust between the participants. Blockchain provides a decentralized ledger that cannot be tamper with, that supports the execution of programs called smart contracts. These features allow executing collaborative processes between untrusted parties and without relying on a central authority. However, implementing collaborative business processes in blockchain can be cumbersome, error-prone and requires specialized skills. In contrast, established Business Process Management Systems (BPMSs) provide convenient abstractions for rapid development of process-oriented applications. This thesis addresses the problem of automating the execution of collaborative business processes on top of blockchain technology in a way that takes advantage of the trust-enhancing capabilities of this technology while offering the development convenience of traditional BPMSs. The thesis also addresses the question of how to support scenarios in which new parties may be onboarded at runtime, and in which parties need to have the flexibility to change the default routing logic of the business process. We explore architectural approaches and modelling concepts, formulating design principles and requirements that are implemented in a novel blockchain-based BPMS named CATERPILLAR. The CATERPILLAR system supports two methods to implement, execute and monitor blockchain-based processes: compiled and interpreted. It also supports two mechanisms for controlled flexibility; i.e., participants can collectively decide on updating the process during its execution as well as granting and revoking access to parties.https://www.ester.ee/record=b536494

Enterprise reference architectures for higher education institutions: Analysis, comparison and practical uses

Enterprise Architecture (EA) is currently accepted as one on the major instruments for enabling organisations in their transformation processes to achieve business-technology alignment. Despite that over the last years EA has been successfully adopted in many industries, Higher Education still represents one of the sectors with lower levels of adoption and maturity of EA practices. The present thesis puts the emphasis particularly on the study Enterprise Reference Architectures (ERAs), as a particular type of EA artefact, in Higher Education Institutions (HEIs). After formally clarifying the concept of ERAs and giving a panoramic view of the current state-of-the-art of existing HEI-oriented ERAs, the thesis proposes an artefact framework build through a Design Science Research (DSR) approach aimed to facilitate practitioners their (re-)use or application in their own real practical settings. The purpose of the constructed artefact is to support practitioners when conducting the necessary adjustments to exiting HEI-oriented ERAs in order to be successfully applied for their specific needs.La Arquitectura Empresarial (AE) es actualmente reconocida como una disciplina que permite configurar procesos de trasformación organizativa a objeto de alinear el negocio con la tecnología. A pesar de que en los últimos años la AE se ha ido adoptando progresivamente de forma exitosa en diversas industrias, la educación superior representa todavía hoy en día uno de los sectores con menores niveles de adopción y de madurez en lo que se refiere a las prácticas de AE. La presente tesis hace especial hincapié en el estudio de las Arquitecturas de Referencia Empresariales (AREs), entendidas como un artefacto específico de AE, en Instituciones de Educación Superior (IES). Así, después de clarificar formalmente el concepto de ARE y de ofrecer una visión panorámica del estado del arte relativo a las AREs para IES existentes, la tesis propone un framework de trabajo construido a través de un enfoque de investigación basado en la Ciencia del diseño destinado a facilitar su (re-)utilización o aplicación práctica en dominios de trabajo reales. El objetivo del artefacto es proporcionar soporte práctico a los profesionales para realizar los ajustes necesarios a las AREs para IES existentes para que puedan aplicarlas con éxito a sus necesidades específicas.L'Arquitectura Empresarial (AE) és actualment reconeguda com una disciplina que permet configurar processos de transformació organitzatius a fi d'alinear el negoci amb la tecnologia. Tot i que en els darrers anys l'AE s'ha anat adoptant progressivament amb èxit en diverses indústries, l'educació superior representa encara avui dia un dels sectors amb menors nivells d'adopció i de maduresa pel que fa a pràctiques d'AE. Aquesta tesi posa especial èmfasi en l'estudi de les Arquitectures de Referència Empresarials (AREs), enteses com un artefacte concret d'AE, a Institucions d'Educació Superior (IES). Així, després d'aclarir formalment el concepte d'ARE i oferir una visió panoràmica de l'estat de l'art relatiu a les ARE per a IES existents, la tesi proposa un framework de treball construït a través d'un enfocament de recerca basat en la ciència del disseny destinat a facilitar-ne la seva (re-)utilització o aplicació pràctica en dominis de treball reals. L'objectiu de l'artefacte és proporcionar suport pràctic als professionals per realitzar els ajustaments necessaris a les AREs per a IES existents de forma que les puguin aplicar amb èxit a les seves necessitats específiques.Tecnologies de la informació i de xarxe

An Algorithmic Theory of the Policy Process

With a few exceptions, current theories of the policy process do not model or measure the policy process using the graphical process notations that are common within information science, business administration and many natural sciences. The reason is that in the post-war period the needs of business process analysis came to dominate social science applications of process science whilst the needs of public policy process analysis remained largely unaddressed. As a result, modern graphical process notations can encode and quantify the instrumental properties of cost and efficiency of a business process, but not the normative properties of transparency, accountability or legitimacy of the much more complex policy making process. There have been many other unfortunate consequences. Business process modelling evolved into business process reengineering and became a critical enabler of a period of unprecedented hyper-globalization commencing in the 1990’s. However, it did so by encoding and quantifying the instrumental dimensions of cost and efficiency of globalized production processes and not their normative dimensions of domestic employment and social welfare transfers. We live with the consequences to this day of the emergence of destabilizing populist national movements and rising security and defense tensions between former trading partners. However, in recent years, there have been several important new developments. Firstly, a new class of process modelling tools has emerged at the juncture of the disciplines of information science and business administration that can model much more complex governance and policy-making processes as rules based declarative process graphs instead of sequence based imperative process graphs. Secondly, information science is now introducing a capacity for normative reasoning and moral dilemma resolution into a range of technologies from multi-agent systems and artificial societies to self-driving vehicles and autonomous battle drones. This creates new opportunities for a collaboration between policy process analysis and information science to reengineer legacy policy making processes and organizations in terms of normatively driven declarative processes. Not only must these reengineered policy making processes score better against instrumental criteria of cost and efficiency but also against the normative criteria of transparency, accountability, and legitimacy. Consequently, the metrics presented in this dissertation re-connect public policy process analysis with the tools and results of decades of process research in the fields of information science, business administration and many natural sciences, and supports a new theory of the public policy process as an algorithm whose purpose is the generation of solutions to public goods allocation problems. To illustrate the principles of the techniques involved and the utility of the approach, a case study analysis and prediction of Chinese public health policy response to the COVID-19 pandemic of 2020/21 is presented